MaxVision terapac Installation guide

TeraPac
User Operation and Maintenance Guide
MaxVision Corporation
495 Production Avenue
Madison, AL 35758, USA
Part Number: 209-0029-0

ii TeraPac User Operation and Maintenance Guide
Warranties and Liabilities
MaxVision Corporation warrants that the Product, in the course of its normal use, will conform to MaxVision's
specifications and be free from defects in material and workmanship for a period of twelve (12) months from the date of
the original sale. Such warranty commences on the purchase date appearing on the invoice. The original end user is
entitled to customer support through telecommunication during normal MaxVision business hours and email support to be
responded to as support staff are available. Such support shall be limited to hardware operations and the software
required operating such hardware. Upon written request and subject to the availability of MaxVision personnel, additional
support may be provided by MaxVision in its sole discretion on a time and materials basis.
Limited Warranty for Software. MaxVision warrants to the original end user only that the Software as delivered at the
time of purchase will perform in MaxVision hardware, and that the original diskettes or compact disks are free from
defects in material and workmanship under normal use, for a period of thirty (30) days from the date of original sale,
provided the Software is used with a MaxVision unit. MaxVision makes no warranty that the Software will work in
combination with any hardware or software products provided by third parties, that the operation of the Software will be
uninterrupted or error-free, or that all defects in the Software will be corrected. This limited warranty is void if failure of the
Software has resulted from accident, abuse, or misapplication. MaxVision's entire liability, and your sole and exclusive
remedy shall be, at MaxVision's option, either to (a) correct or help you work around or avoid a reproducible Error or (b)
replace defective diskettes or compact disks. Any replacement Software will be warranted for the remainder of the original
Limited Software Warranty Period.
Limited Warranty for the Product. MaxVision warrants to the original end user only that all Products sold by MaxVision
will be free from defects in material and workmanship and conform substantially to the applicable standards set forth in
the Documentation, under normal use, for a period of 365 days from the date of original sale. This limited warranty is void
if failure of the Product has resulted from accident, abuse, or misapplication. If MaxVision confirms a Product is defective
after you have obtained a Return Materials Allowance Number for such Product and, at your expense, have returned the
Product to MaxVision for inspection, MaxVision will, at its election, repair or replace such Product at no charge to you.
Replacement Product may be either new or remanufactured. In the event that the Product returned is not defective, you
will be responsible for freight costs for return shipment to you. The foregoing warranty shall not apply to Product that has
been (a) damaged by accident, Acts of God, shipment, improper installation, abnormal physical or electrical stress,
misuse or misapplication, as determined by MaxVision in its sole reasonable discretion, or (b) modified without
MaxVision's express written acceptance of such modification for warranty purposes. MaxVision reserves the right to
charge additional fees for repairs or replacements performed outside the Warranty Period. Any replaced or repaired
components, subassemblies or units as well as spare parts are warranted for thirty (30) days or the remainder of the
original warranty period, whichever is longer. MaxVision shall not be responsible for any software, firmware, information or
memory data of yours contained in, stored on, or integrated with any Products returned to MaxVision pursuant to any
warranty under this Agreement.
Disclaimer of Warranties. EXCEPT AS SPECIFICALLY PROVIDED ABOVE, NEITHER MAXVISION NOR ITS
LICENSORS OR SUPPLIERS PROVIDES ANY WARRANTY OF ANY KIND FOR THE SOFTWARE OR THE
PRODUCT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF
THIRD PARTY RIGHTS. EXCEPT AS SET FORTH IN THIS AGREEMENT, THE ENTIRE RISK AS TO THE QUALITY
AND PERFORMANCE OF THE SOFTWARE AND THE PRODUCT IS WITH YOU. If a disclaimer of implied warranties is
not permitted by law, the duration of any such implied warranty is limited to ninety (90) days from the date of purchase by
the original end user. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an
implied warranty may last, so such limitations or exclusions may not apply to you. This limited warranty gives you specific
legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
Liability Exclusions and Limitations. IN NO EVENT SHALL MAXVISION OR ITS LICENSORS OR SUPPLIERS BE
LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND
(INCLUDING LOST PROFITS, LOSS OF USE OR INTERRUPTION OF BUSINESS), OR FOR LEGAL FEES, ARISING
OUT OF THE USE OF THE SOFTWARE OR THE PRODUCT, REGARDLESS OF THE FORM OF ACTION, WHETHER
IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF
MAXVISION OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. IN NO EVENT WILL COMPANY'S AGGREGATE LIABILITY HEREUNDER EXCEED THE PURCHASE
PRICE PAID BY YOU. This limitation shall apply notwithstanding any failure or inability to provide the limited remedies set
forth above. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation(s) or exclusion(s) may not apply to you.

TeraPac User Operation and Maintenance Guide
iii
Proprietary Rights-Contracts with Certain U.S. Government Agencies. If the Software is acquired under the terms of
a Department of Defense or civilian agency contract, the Software is "commercial item" as that term is defined at 48
C.F.R. 2.101 (Oct. 1995), consisting of "commercial computer software" and "commercial computer software
documentation" as such terms are used in 48 C.F.R. 12.212 of the Federal Acquisition Regulations and its successors
and 48 C.F.R. 227.7202-1 through 227.7202-4 (June 1995) of the DoD FAR Supplement and its successors. All U.S.
Government end users acquire the Software with only those rights set forth in this Agreement.
Export Restrictions. You acknowledge that the laws and regulations of the United States restrict the export and re-export
of certain commodities and technical data of United States origin, including the Product and the Software, in any medium.
You agree that you will not knowingly, without prior authorization if required, export or re-export the Software or the
Product in any medium without the appropriate United States and foreign government licenses.
Severability. You acknowledge and agree that each provision of this Agreement that provides for a disclaimer of
warranties or an exclusion or limitation of damages represents an express allocation of risk, and is part of the
consideration of this Agreement. Invalidity of any provision of this Agreement shall not affect the validity of the remaining
provisions of this Agreement.
General. This Agreement is the entire agreement between you and MaxVision relative to the Product and the Software,
and supersedes all prior written statements, proposals or agreements relative to its subject matter. It may be modified only
by a writing executed by an authorized representative of MaxVision. No MaxVision reseller or sales representative is
authorized to make any modifications, extensions or additions to this Agreement. This Agreement is governed by the laws
of the State of Alabama without application of the principles of conflicts or choice of laws. The application of the United
Nations Convention on Contracts for the International Sale of Goods to this Agreement is expressly excluded.
Copyright
The materials in this document are the copyrighted works of MaxVision Corporation, copyright © 2004. All rights reserved.
Email [email protected] for permission to duplicate and otherwise re-use.
Trademarks
MaxVision, and MaxPac are registered trademarks, and MaxPro and TeraPac are trademarks, of MaxVision Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks
and Xeon is a registered trademark of Intel Corporation. Other trademarks and registered trademarks are the property of
their respective owners.
Regulatory Approvals
EN60950, EN55024, EN55022, FCC, Part 15, EN61000-3-2 & EN61000-3-3.
Warnings
Changes or modifications to this device that are not approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the device unless instructed to do so. Do not use any tool for
purposes other than instructed.
A Lithium Ion battery is included with the system motherboard. This battery is used for the Real Time Clock (RTC) circuit.
The expected lifetime of the battery is approximately 5 years. There is a danger of explosion if this battery is incorrectly
replaced. Replace only with the same or equivalent type recommended by the motherboard manufacturer. Dispose of
used batteries according to the manufacturer’s instructions.

iv TeraPac User Operation and Maintenance Guide
Contents
Legal and Related Information
Warranties and Liabilities .....................................................................................................................................ii
Copyright .............................................................................................................................................................iii
Trademarks .........................................................................................................................................................iii
Regulatory Approvals ..........................................................................................................................................iii
Warnings .............................................................................................................................................................iii
Chapter 1: Introduction and Very Important (Must-Read) Information! .............................................................1
Very Important Information!................................................................................................................................. 2
Documentation Conventions ............................................................................................................................... 2
Chapter 2: Unpacking your TeraPac and Connecting it to a MaxPac ................................................................ 3
Unpacking and Setting-up Your MaxPac ............................................................................................................ 4
Inspect the TeraPac Shipment ............................................................................................................................ 4
Unpacking the TeraPac ....................................................................................................................................... 4
Location and Power Requirements ..................................................................................................................... 6
Setting-Up Your TeraPac .................................................................................................................................... 6
Chapter 3: Powering-up a New MaxPac/TeraPac Combo.................................................................................... 9
Before You Start ................................................................................................................................................ 10
Powering-up Your MaxPac/TeraPac Combo .................................................................................................... 10
Chapter 4: Adding a New TeraPac to an Existing MaxPac ................................................................................ 13
Before You Start ................................................................................................................................................ 14
Powering-up Your MaxPac/TeraPac Combo .................................................................................................... 14
Chapter 5: Recovering From Powering-Up a MaxPac Without Its TeraPac..................................................... 37
The Recovery Process ...................................................................................................................................... 38
Chapter 6: Detecting, Isolating, and Replacing a Failed TeraPac Disk ............................................................45
The Detection, Isolation, and Replacement Process ........................................................................................ 46
Appendix A: Contacting MaxVision Support (RMA and Serial Numbers)........................................................ 57
Repairing/Replacing Products/Accessories ...................................................................................................... 57
Contacting Technical Support and RMA Numbers ........................................................................................... 57
Next Business Day Delivery/On-site Service for Parts...................................................................................... 57

TeraPac User Operation and Maintenance Guide
1
Chapter 1: Introduction and Very
Important (Must-Read) Information!

2 TeraPac User Operation and Maintenance Guide
Very Important Information!
RAID Arrays in general – and RAID controllers in particular – can be somewhat tricky to work
with. It is very easy to lose your data – and your operating system – if you execute an incorrect
sequence of commands. Thus, unless you are very experienced in the use of the MegaRAID
SCSI controller card and its BIOS-level setup utility, it is strongly recommended that you follow
the step-by-step instructions provided in this manual.
In particular, note that once you have a MaxPac and TeraPac that have been mated (power-up
and initialized) together – which is the way a new MaxPac/TeraPac combo arrive when you
purchase them together – you should never subsequently power-up the MaxPac without having
the TeraPac connected to it. (In the unfortunate event that you do power-up the MaxPac without
having the TeraPac connected to it, see Chapter 5 in this manual for details on how to recover
from this situation.)
Documentation Conventions
Icons
 The information icon is used to annotate important information.
 The exclamation icon is used to annotate cautionary information.
Fonts
 Italics font is used for emphasis, book titles, commands, and path and file names.
 Bold may be used to emphasize text, highlight menu items, and denote the titles of dialog boxes.
 Menu > Command identifies the path used to select a menu command.
 Courier font is used for program listings and for any text messages that the software displays
on the screen.
 Note: describes important information, warnings, or unique commands.
 “Select” means click the left mouse button on the indicated item.
 “Click-left” (or just “click”) means click the left mouse button on the indicated item.
 “Click-middle” means click the middle mouse button on the indicated item.
 “Click-right” means click the right mouse button on the indicated item.
 “Double-click” means click twice consecutively with the left mouse button.
 “Drag-left” (or just “drag”) means press and hold the left mouse button on the indicated item, then
move the cursor (pointer) to the destination and release the button.
 “Shift-click-left” means press and hold the <Shift> key then click the left mouse button on the
indicated item.
 “Ctrl-click-left” means press and hold the <Ctrl> key then click the left mouse button on the
indicated item.

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Chapter 2: Unpacking your TeraPac and
Connecting it to a MaxPac

4 TeraPac User Operation and Maintenance Guide
Unpacking and Setting-up Your MaxPac
Unpack your MaxPac X-Class system and connect its cables (power, mouse, keyboard, and
network) as described in the MaxPac X-Class User Operation and Maintenance Guide.
Note: Do NOT power-up your MaxPac until you have connected it to the TeraPac as discussed
later in this Chapter. Also, in the case of dual- or triple-display systems, do not unfold the display
screens at this time (wait until after you have connected the TeraPac to the MaxPac).
Inspect the TeraPac Shipment
TeraPac systems are packaged to withstand the roughest of treatment during shipping. Any boxes,
foam core padding, and anti-static bags should be stored safely away in case you need to ship the
system for any reason in the future. Inspect the box the system arrived in. If there is any unusual
damage to the box, make note of the damage on the delivery form and contact MaxVision support
(see Appendix A for more details).
Unpacking the TeraPac
TeraPac units are always shipped inside an associated Pelican case, which weighs 22 lbs.
Depending on the configuration of your TeraPac – which can contain from three to eight disk
drives, each weighing 2 lbs – the TeraPac/Pelican combo will weigh between 48 lbs and 58 lbs
(including the packaging). If you are unable to lift this weight safely, you should obtain assistance
in unpacking and moving the system.
1) Place the cardboard packing box containing the Pelican case and the TeraPac unit on the floor.
2) Clear an area on a desk or table on which to place the TeraPac system.
3) Carefully cut the tape on top of the outer cardboard packing box and open the box (Figure 2-1).
Figure 2-1. Open the outer packing box
4) Have two people (one on each side) lift the Pelican case. Keeping your back straight, bending at
the knees and using your legs as much as possible, take the Pelican case out of the box.

TeraPac User Operation and Maintenance Guide
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Note: In order to raise or lower the handle on the Pelican case, use your thumb to slide the
release catch to the right (if looking toward the back of the case as shown in Figure 2-2).
Figure 2-2. Use the release catch to operate the handle
on the Pelican case
5) Place the Pelican case flat on its back on the floor and open it (Figure 2-3).
6) Lift the TeraPac out of the Pelican case (with the aid of a colleague if necessary) and place it on
the desk next to the main MaxPac system (Figure 2-4).
Figure 2-3 Figure 2-4

6 TeraPac User Operation and Maintenance Guide
Location and Power Requirements
Location
Your TeraPac unit needs to be positioned in a location with the capacity to safely support the main
MaxPac X-Class system plus least 26 lbs to 36 lbs depending on the TeraPac configuration. The
unit should be unobstructed so as to permit the free flow of cooling air through the intake and
exhaust vents.
Power Requirements
TeraPac X-Class power supplies are auto-sensing 100 to 240 VAC, 50 to 60Hz units. Ensure that the
supplied power is sufficient, stable, and without spikes or surges for operation of your TeraPac and
other required equipment.
Setting-Up Your TeraPac
Note: The following discussions assume that your main MaxPac X-Class system is already equipped
with a MegaRAID card. However, if you purchased your TeraPac as a separate unit, you may need to
add a MegaRAID card to the MaxPac before proceeding with the rest of these instructions (see
Chapter 4 for more details).
1) Observe the two black knurled thumbscrews on either side of the case (Figure 2-4). Unscrew these
screws (Figure 2-5), pull the cover away from the main unit, and lay it on the desk (Figure 2-6).
Figure 2-5 Figure 2-6

TeraPac User Operation and Maintenance Guide
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2) Insert your thumb and index finger into the two holes located toward the center of the inside
cover (Figure 2-7) and lift this cover away to reveal the TeraPac’s data/control cable and power
cable (Figure 2-8).
Figure 2-7 Figure 2-8
3) Now pull the right-hand thumbscrew out from the main case and slide the protective panel out
of the way to reveal the data/control and power connectors (Figure 2-9).
4) Turn the TeraPac around such that its connectors face the MaxPac system (Figure 2-10).
Figure 2-9 Figure 2-10

8 TeraPac User Operation and Maintenance Guide
5) Plug one end of the TeraPac’s data/control cable into the main MaxPac system (Figure 2-11).
Note: Make sure that you tighten the jack screws so as to hold the connector firmly in place.
6) Plug the other end of the data/control cable into the TeraPac (Figure 2-12).
Note: Make sure that you tighten the jack screws so as to hold the connector firmly in place.
Figure 2-11 Figure 2-12
7) Connect the TeraPac’s main power cable (Figure 2-13) and plug the other end into an
appropriate power supply.
Figure 2-13
Note: The TeraPac doesn’t have an On/Off power switch, because its power-up state is automatically
controlled by the MegaRAID controller via the TeraPac’s data/control cable.

TeraPac User Operation and Maintenance Guide
9
Chapter 3: Powering-up a New
MaxPac/TeraPac Combo

10 TeraPac User Operation and Maintenance Guide
Before You Start
The instructions in this chapter assume that you have just taken delivery of a new MaxPac/TeraPac
combo and that you are about to power them up for the very first time.
1) Unpack your MaxPac X-Class system and connect its cables (power, mouse, keyboard, and
network) as described in the MaxPac X-Class User Operation and Maintenance Guide.
Note: Do NOT power-up your MaxPac until you have connected it to the TeraPac as discussed
later in this Chapter. Also, in the case of dual- or triple-display systems, do not unfold the
display screens at this time (wait until after you have connected the TeraPac to the MaxPac).
2) Unpack your TeraPac unit and connect it to the MaxPac as described in Chapter 2 of this
manual.
3) In the case of dual- or triple-display MaxPac systems, unfold the display screens at this time.
Powering-up Your MaxPac/TeraPac Combo
The following instructions assume that the system has been configured such that one channel of
the MegaRAID card is controlling an internal SCSI disk (the main system disk) on one of its
channels and the external TeraPac RAID array on its other channel.
1) Power-up the MaxPac as discussed in the MaxPac X-Class User Operation and Maintenance
Guide. Observe that the BIOS boot sequence should reflect the fact that two logical drives have
been found on the host adapter as shown in Figure 3-1 (the main point here is that you
shouldn’t see any error messages).
Figure 3-1
Note: The TeraPac doesn’t have an On/Off power switch, because its power-up state is
automatically controlled by the MegaRAID controller via the TeraPac’s data/control cable.
2) Power the system all the way up into Windows®, enter your Windows license information, and
register your operating system as discussed in the MaxPac X-Class User Operation and
Maintenance Guide.
3) Right-click on the My Computer icon on your desktop, and then select (left-click) the Manage
item from the ensuing pop-up menu.
4) Click the ‘+’ symbol next to the Storage item (if this item is in its collapsed state) in the left-
hand navigation pane, and then select the Disk Management item. You should see two disk
drives similar to those shown in Figure 3-2.

TeraPac User Operation and Maintenance Guide
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Note: In this example, Disk 0 (drive C:) is the main system disk, while Disk 1 (drive E:) is the
TeraPac RAID array.
Figure 3-2
5) It is recommended that you copy a few large files and folders from the main system drive to the
TeraPac array to ensure that everything is working as expected (don’t forget to delete these
files from the TeraPac when you have completed your tests).
Note: Whenever you wish to use your MaxPac in the future, ensure that your TeraPac has
power and is connected to the MaxPac before powering-up the MaxPac.

12 TeraPac User Operation and Maintenance Guide
THIS PAGE LEFT INTENTIONALLY BLANK

TeraPac User Operation and Maintenance Guide
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Chapter 4: Adding a New TeraPac to an
Existing MaxPac

14 TeraPac User Operation and Maintenance Guide
Before You Start
The instructions in this chapter assume that you have just taken delivery of a new TeraPac RAID
array that you wish to use with an existing MaxPac X-Class system. In this case, there are many
different configuration possibilities; for example:
a) Your MaxPac may have an IDE hard drive as its main system disk.
In this case, your TeraPac will be shipped to you with an associated MegaRAID SCSI control
card. You should first insert this PCI card into your MaxPac as discussed in the MaxPac X-
Class User Operation and Maintenance Guide.
b) Your MaxPac may have a SCSI hard drive as its main system disk, where this disk has its own
dedicated SCSI card.
In this case, your TeraPac will be shipped to you with an associated MegaRAID SCSI control
card. You should first insert this PCI card into your MaxPac as discussed in the MaxPac X-
Class User Operation and Maintenance Guide.
Note: Theoretically, you could remove the existing SCSI card from the MaxPac system and use
one of the channels from the MegaRAID card to control the internal system disk. However, this is
NOT recommended (this option should only be exercised in the case of an overwhelming need to
do s0, such as a lack of available PCI slots).
c) Your MaxPac may have a SCSI hard drive as its main system disk, and this disk may be driven
by one channel of a MegaRAID SCSI control card, in which case the other channel is free to be
used to control the external TeraPac RAID array.
The discussions and images in the rest of this chapter assume that your system is configured as
described in option c). This means that the operating system disk is visible on one of the channels,
which would not be the case with regards to options a) and b).
1) Unpack your MaxPac X-Class system. If this system does not already contain a MegaRAID
card, then insert this card – which will be shipped with your TeraPac – into your MaxPac as
discussed in the MaxPac X-Class User Operation and Maintenance Guide. Then connect the
MaxPac’s cables (power, mouse, keyboard, and network) as described in the MaxPac X-Class
User Operation and Maintenance Guide.
Note: Do NOT power-up your MaxPac until you have connected it to the TeraPac as discussed
later in this Chapter. Also, in the case of dual- or triple-display systems, do not unfold the
display screens at this time (wait until after you have connected the TeraPac to the MaxPac).
2) Unpack your TeraPac unit and connect it to the MaxPac as described in Chapter 2 of this
manual.
3) In the case of dual- or triple-display MaxPac systems, unfold the display screens at this time.
Powering-up Your MaxPac/TeraPac Combo
1) Power-up the MaxPac (we are going to perform a quick “sanity check” to prove that the MaxPac
does not yet see the TeraPac’s RAID array).
Note: The TeraPac doesn’t have an On/Off power switch, because its power-up state is
automatically controlled by the MegaRAID controller via the TeraPac’s data/control cable.

TeraPac User Operation and Maintenance Guide
15
2) Right-click on the My Computer icon on your desktop, and then select (left-click) the Manage
item from the ensuing pop-up menu.
3) Click the ‘+’ symbol next to the Storage item (if this item is in its collapsed state) in the left-
hand navigation pane, and then select the Disk Management item. Observe that, in the case
of this particular configuration, the system currently only recognizes the main operating system
disk (the C: drive) and the CD-DVD (the D: drive) as shown in Figure 4-1.
Figure 4-1
4) Power-down the MaxPac and then start the power-up sequence again (be prepared to press
the <Ctrl>M keys – that is, press the <Ctrl> key and the ‘M’ key at the same time – as
discussed in the following notes.
5) Observe the BIOS reporting that it is spinning up the SCSI drives, followed by messages
reporting that the MegaRAID controller has detected only one logical drive (this is our system
disk) as shown in Figure 4-2.
Note: The reason the MegaRAID card detects a logical drive at this stage is that we are assuming
that this card was already being used to control the system drive. If the MegaRAID card has just
been installed into a system with and ISA disk for a system drive (or with a SCSI disk being
controlled by its own dedicated SCSI card), then it won’t detect any logical drives at this stage.
Figure 4-2

16 TeraPac User Operation and Maintenance Guide
6) Pres the
<Ctrl>M keys as soon as you see the message inviting you to do so, which will result
in you being placed in the MegaRAID configuration utility.
7) Use the
Up/Down arrow keys to highlight the “Configure” item in the main menu (Figure 4-3).
Figure 4-3
8) Press the
<Enter> key to select this option.
9) Use the
Up/Down arrow keys to highlight the “View/Add Configuration” item in the ensuing
menu (Figure 4-4).
Figure 4-4
10) Press the <Enter> key to select this option.