Maytag Pet Pro User manual

TECHNICAL MANUAL
Maytag®Pet Pro System Top Load Washer
W11565084B

FOR SERVICE TECHNICIAN’S USE ONLY
2
FOREWORD
This Technical Manual (Part No. W11565084B), provides the In-Home Service Professional with service information
for the “Maytag®Pet Pro System Top Load Washer” For specific operating information on the model being serviced,
refer to the “Owner's Manual” and “Quick Start Guide” provided with the washer.
The Wiring Diagram used in this Technical Manual is typical and should be used for training purposes only. Always use
the Wiring Diagram supplied with the product when servicing the washer.
For specific operating and installation information on the model being serviced, refer to the literature provided with the
washer.
GOALS AND OBJECTIVES
The goal of this Technical Manual is to provide information that will enable the In-Home Service Professional to
properly diagnose malfunctions and repair the “Maytag®Pet Pro System Top Load Washer.”
The objectives of this Technical Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL®CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
©2022 Whirlpool®Corporation. Benton Harbor, MI 49022

FOR SERVICE TECHNICIAN’S USE ONLY
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TABLE OF CONTENTS
SECTION 1: GENERAL INFORMATION......................................................................................................... 5
SAFETY.............................................................................................................................................................. 6
PRODUCT SPECIFICATIONS............................................................................................................................... 7
PRODUCT FEATURES......................................................................................................................................... 9
MODEL NUMBER NOMENCLATURE.................................................................................................................. 10
MODEL NUMBER AND SERIAL NUMBER LABEL LOCATION ............................................................................. 11
TECH SHEET LOCATION ................................................................................................................................... 11
SECTION 2: SERVICE GUIDE .......................................................................................................................13
SERVICE GUIDE ............................................................................................................................................... 14
ACTIVATING SERVICE MODE ........................................................................................................................... 14
READING BINARY CODES ................................................................................................................................ 15
UI TEST............................................................................................................................................................ 16
AUTOMATIC TEST MODE.................................................................................................................................. 16
AUTOMATIC TEST MODE CHART/COMPONENT ACTIVATION ........................................................................... 17
SOFTWARE VERSION DISPLAY........................................................................................................................ 18
DIAGNOSTIC CYCLE CHART............................................................................................................................. 19
FAULTS AND ERROR CODES............................................................................................................................ 20
SECTION 3: TROUBLESHOOTING...............................................................................................................23
TROUBLESHOOTING GUIDE ............................................................................................................................. 24
MAIN CONTROL (ACU) BOARD CONNECTORS AND PINOUTS.......................................................................... 27
TROUBLESHOOTING TESTS............................................................................................................................. 28
COMPONENT LOCATIONS ................................................................................................................................ 32
SECTION 4: COMPONENT ACCESS............................................................................................................33
REMOVING THE CONSOLE............................................................................................................................... 34
REMOVING THE USER INTERFACE (UI) ........................................................................................................... 35
REMOVING THE WATER INLET VALVE ............................................................................................................ 36
REMOVING THE MAIN CONTROL ..................................................................................................................... 36
REMOVING THE PET HAIR FILTER ................................................................................................................... 37
REMOVING THE AGITATOR............................................................................................................................... 37
REMOVING THE TUB RING AND BASKET ......................................................................................................... 38
REMOVING THE LID LOCK ............................................................................................................................... 40
REMOVING THE LID AND HINGE...................................................................................................................... 41
REMOVING THE SHIFTER ................................................................................................................................ 42
REMOVING THE DRAIN PUMP ......................................................................................................................... 42
REMOVING THE DRIVE BELT AND MOTOR....................................................................................................... 43
REMOVING THE SPLUTCH ............................................................................................................................... 44
REMOVING THE GEARCASE............................................................................................................................. 45

FOR SERVICE TECHNICIAN’S USE ONLY
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Notes

FOR SERVICE TECHNICIAN’S USE ONLY
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Section 1:
General Information
This section provides general safety, parts, and
information for the “Maytag®Pet Pro System Top Load
Washer.”
■Safety
■Product Specifications
■Product Features
• Control Panel
■Model Number Nomenclature
■Model Number and Serial Number Label Location
■Tech Sheet Location

FOR SERVICE TECHNICIAN’S USE ONLY
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Safety
IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:
ɃRead all instructions before using the appliance.
ɃDo not wash articles that have been previously cleaned in, washed in,
soaked in, or spotted with gasoline, dry-cleaning solvents, or other
flammable or explosive substances, as they give off vapors that could
ignite or explode.
ɃDo not add gasoline, dry-cleaning solvents, or other flammable or
explosive substances to the wash water. These substances give off
vapors that could ignite or explode.
ɃUnder certain conditions, hydrogen gas may be produced in a
hot-water system that has not been used for 2 weeks or more.
HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not
been used for such a period, before using a washing machine, turn
on all hot-water faucets and let the water flow from each for several
minutes. This will release any accumulated hydrogen gas. As the gas
is flammable, do not smoke or use an open flame during this time.
ɃDo not allow children to play on or in the appliance. Close supervision
of children is necessary when the appliance is used near children.
ɃBefore the appliance is removed from service or discarded, remove
the door.
ɃDo not reach into the appliance if the tub or agitator is moving.
ɃDo not install or store this appliance where it will be exposed to the
weather.
ɃDo not tamper with controls.
ɃDo not repair or replace any part of the appliance or attempt any
servicing unless specifically recommended in the user maintenance
instructions or in published user-repair instructions that you
understand and have the skills to carry out.
ɃDo not use replacement parts that have not been recommended by the
manufacturer (e.g. parts made at home using a 3D printer).
ɃSee the Installation Instructions for grounding requirements and
installation.
You can be killed or seriously injured if you don't immediately
You can be killed or seriously injured if you don't follow
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
follow instructions.
instructions.
DANGER
WARNING
SAVE THESE INSTRUCTIONS

FOR SERVICE TECHNICIAN’S USE ONLY
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ProductProduct Specifications
Maytag®Pet Pro System Top Load Washer
Dimensions
Capacity (DOE) US (cu ft) 4.7
Capacity IEC CAN (cu ft) 5.4
Depth (IN, inches) 271/2
Height with Lid Open (IN, inches) 571/2
Maximum Height (IN, inches) 4211/16
Minimum Height (IN, inches) 42
Washer Door Opening Height (FL) Depth (TL) 191/2
Width (IN, inches) 271/2
Exterior
Adjustable Feet Yes
Lid/Door Finish Edge Glass
Lid/Door Lock Yes
Lid/Door Swing NA
Slow Close Lid Yes
Details
Automatic Load Size Sensing Technology Yes
Dispense System Single Dose, Detergent, Fabric Softener, Bleach
Out of Balance Sensing Yes
Suspension System 4 Springs 4 Dampers
Liquid filled upper balance ring
Drum Material Stainless Steel
Drum Rear/Base Material Plastic
Hoses Included Drain Hose
Motor Drive Type Belt
Motor Horsepower 1/3 HP
Wash Action Agitator with Pet Hair Filter
Maximum Spin Speed (RPM) 750
Controls
Automatic Temperature Controls Yes
Control Location Rear Console
Control Type Knob and Button
Feedback-Status Indicators Sense, Soak, Wash, Done
LED Color White

FOR SERVICE TECHNICIAN’S USE ONLY
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Product Specifications (Continued)
Cycles
Number of Wash Cycles 12
Washer Cycle Selections Active Wear, Bulky Items, Clean Washer with affresh® †, Colors, Delicates,
Drain & Spin, Heavy Duty, Jeans, Normal, Quick Wash, Towels, Whites
Options
Number of Washer Options 5
Washer Option Selections Pet Pro, Deep Fill, Extra Rinse, Fabric Softener, Temperature
Modifiers
Number of Soil Levels 1
Number of Wash/Rinse Temperatures 5
Temperature Selections Hot, Cold, Tap Cold, Cool, Warm
Number of Rinse Options 2
Rinse Temperature Cold
Number of Water Levels 2
Water Levels Auto, Deep Fill
Number of Spin Speeds 1
Features
Pedestal Options No
Sound Package No
Water Faucet Yes
Certifications
CEE Tier Not Rated
Energy Rating (kWh/year) 340
UL Yes
IMEF 1.037
IWF 6.5
Prop 65 Standard
Electrical
Amps 15 A
Frequency Hz 60 Hz
Power Cord Included Yes
Volts 120 V
†affresh®is a registered trademark of Whirlpool, U.S.A.

FOR SERVICE TECHNICIAN’S USE ONLY
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Product Features
Control Panel
POWER
Press to turn on/off or to stop/cancel a cycle.
CYCLE KNOB
Turn knob to select desired cycle.
START/PAUSE
Press and hold the Start/Pause button for 1 second until all status lights are
illuminated, then release to start cycle. Press during a cycle to pause cycle
and unlock lid.
NOTE: If machine is spinning it may take longer to unlock lid.
CYCLE MODIFIERS (Not all modifiers are available on
all cycles)
Temp
Press to modify the cycle’s available temperatures (Tap-Cold, Cold, Cool,
Warm, or Hot).
NOTE: Pressing Temp will toggle through available temperature options.
When no lights in the temperature column are illuminated the selected
temperature is Tap Cold.
OPTIONS
Press to add or remove options for each cycle. Press once to add an Extra
Rinse, twice to activate Deep Water and three times for both.
EXTRA RINSEEXTRA RINSE
Select this option to add a second rinse.
DEEP WATERDEEP WATER
Use this option to automatically add more water to your wash cycle.
You can also use this option to reduce the likelihood of white residue on
dark clothing.
PET PRO (Fabric Softener)
See notes below for how to turn these modifiers on/off.
PET PRO
Select this option to boost pet hair filtering performance. You can use this
mode anytime but it’s especially suited for loads with high amounts of pet
hair. Turn this modifier on/off with a single button press. For some load sizes
“Pet Pro” must be selected in order to collect hair.
NOTE: Pet Pro modifier is intended for removing pet hair from clothes. Do
not put pets into the Washer.
FABRIC SOFTENER
Select this option to let the machine know when you have added liquid fabric
softener. Turn this modifier on/off by holding the button until the fabric
softener light turns on/off.
D
BB C
A
A. Power
B. Cycle Knob
C. Start/Pause
D. Cycle Modifiers
*Appearance may vary depending on model

FOR SERVICE TECHNICIAN’S USE ONLY
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Model Number Nomenclature
MODEL NUMBER M VW 6500 M BK
Brand
M = Maytag®
Category
HW = Horizontal (Front load) Washer
VW = Vertical (Top load) Washer
Capacity
6XXX = 4.7 cu ft
Year
M = 2022
Color
W = White
BK = Black Shadow