MB Connect Line mbNET MDH859 Troubleshooting guide

Quick start-up guide EN (V 6.1.0 Nov. 20th, 2019)
MDH800 – MDH859 - from HW03 and FW 6.1.0
8.002.701.03.00 - 20.11.2019
PROG. CNTLR.
E482663

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Table of contents
1 IMPORTANT! - Read This ................................................................... 3
2 Using Open Source Software .............................................................. 4
2.1 General Information.................................................................... 4
2.2 Special Liability Regulations......................................................... 5
3 Included in delivery ......................................................................... 6
4 Performance characteristics ............................................................... 7
5 Safety instructions ........................................................................... 7
6 Router installation............................................................................ 8
6.1 Installation position / minimum distances ........................................ 8
6.2 Device dimensions..................................................................... 9
7 Displays, controls and connections ..................................................... 10
8 First time operation ......................................................................... 15
9 Initialconguration ......................................................................... 17
9.1 InitialcongurationviaRSPmbCONNECT24V2.x ............................ 18
9.1.1 Login mbCONNECT24............................................................ 18
9.1.2 Creating a project.................................................................. 18
9.1.3 Create a device.................................................................... 19
9.1.4 Conguring the device (connection data) ........................................ 20
9.1.5 Creating a conguration........................................................... 21
9.1.6 Transfer conguration to the mbNET ............................................. 22
10 Access the web interface of the mbNET ................................................ 23
10.1 Quick Start .............................................................................. 24
10.2 Diagnostics ............................................................................. 25
11 Factory settings on delivery............................................................... 25
12 Loading the factory settings .............................................................. 26
13 Technical Data................................................................................ 27
14 Technical Support ........................................................................... 28

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1 IMPORTANT! - Read This
This Quick Start Guide provides a quick overview of selected operating procedures and functions
of the mbNET industrial router (MDH800 – MDH859) from hardware version HW03*.
However, the detailed manual with the important Notes and safety instructions can NOT be repla-
ced by this document.
Read the following instructions carefully and keep them in a safe. Latest information, updates and
the complete Manual, visit our website at www.mbconnectline.com.
NOTICE
This mbNET (hardware version HW03) contains a new rmware version (6.1.0), where some
of the existing functions di󰀨er from the previous versions (3.7.0 | 4.3.0 | 5.0.x).
You can nd detailed information on www.mbconnectline.com in the download section under
the category mbNET.
NOTICE
The rmware version 6.0.0 is the start version for a mbNET from hardware version HW02.
Downgrading to a lower rmware version <6.0.0 is not possible.
Older mbNET with hardware version < HW02 can not be upgraded to rmware version 6.0 or
higher.
VALIDITY
The document is valid for industrial routers mbNET
(MDH800, MDH810, MDH811, MDH814, MDH815, MDH816, MDH819, MDH830, MDH831,
MDH834, MDH835, MDH841, MDH849, MDH850, MDH855, MDH858, MDH859) -
from rmware version V6.1.0 and from hardware version HW03
The SIMPLY.connect function is only available for devices with the Simplify³ logo *
* see device rating plate

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2 Using Open Source Software
2.1 General Information
Our products contain, amongst others, so-called open-source software that is provided by third
parties and has been published for free public use. The open-source software is subject to special
open-source software licenses and the copyright of third parties. Basically, each customer can use
the open-source soft-ware freely in compliance with the licensing terms of the respective producers.
The rights of the customer to use the open-source software beyond the purpose of our products are
regulated in detail by the respective concerned open-source software licenses. The customer use
the open-source software freely, as provided in the respective e󰀨ective license, beyond the pur-
pose that the open-source software gets in our products. In case there is a contradiction between
the licensing terms for one of our products and the respective open-source software license, the
respective relevant open-source software license takes priority over our licensing terms, as far as
the respective open-source software is concerned by this.
The use of the used open-source software is possible free of charge. We do not demand usage
fees or any comparable fees for the use of the open-source software contained in our products.
The use of the open-source software in our products by the customer is not part of the earnings we
achieve with the contractual compensation.
All open-source software programs contained in our products can be taken from the available list.
The most important open-source software licenses are listed in the Licenses section at the end of
this publication.
As far as programs contained in our products are subject to the GNU General Public License
(GPL), GNU Lesser General Public License (LGPL), the Berkeley Software Distribution (BSD),
the Massachusetts Institute of Technology (MIT) or another open-source software license, which
regulates that the source code must be made available, and if this software is not already delivered
in source code on a data carrier with our product, we will send you this at any time upon request.
If it is required to send this on a data carrier, the sending will be made against pay-ment of a cost
compensation of € 35,00. Our o󰀨er to send the source code upon request ceases automatically 3
years after delivery of our product to the customer.

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Requests must be directed to the following address, if possible under specication of the serial
number:
MB connect line GmbH Tel. [phone]
Fernwartungssysteme Fax [phone]
Winnettener Str. 6 [email protected]
91550 Dinkelsbühl
GERMANY
2.2 Special Liability Regulations
We do not assume any warranty or liability, if the open-source software programs contained in our
product are used by the customer in a manner that does not com-ply any more with the purpose
of the contract, which is the basis of the acquisition of our product. This concerns in particular any
use of the open-source software programs outside of our product. The warranty and liability regula-
tions that are pro-vided by the respective e󰀨ective open-source software license for the respective
open-source software as listed in the following are e󰀨ective for the use of the open-source software
beyond the purpose of the contract. In particular, we are not liable, if the open-source software
in our product or the complete software congu-ration in our product is changed. The warranty
granted with the contract, which is the basis of the acquisition of our product, is only e󰀨ective for
the unchanged open-source software and the unchanged software conguration in our product.
Used Open-Source Software
For a list of the open-source software used in this product see
https://www.mbconnectline.com/downloads/open-source-software-licenses.txt

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3 Included in delivery Please check that your delivery is complete:
Should any of these parts are
missing or damaged, please
contact the following address:
MB connect line GmbH
Winnettener Str. 6
91550 Dinkelsbühl GERMANY
Tel.: [phone]
Fax: [phone]
www.mbconnectline.com
All device types
1 x Quick start-up guide
Art.-No.: 8.002.701.03.00
1 x Ethernet cabel, 2 m
Art.-No.: 8.002.201.00.00
Types with WAN interface
1 x Device information card
Art.-No.: 8.002.707.00.00
MDH 810; MDH 811; MDH 814;
MDH 816; MDH 830; MDH 831;
MDH 834; MDH 835; MDH 841;
MDH 849; MDH 850; MDH 855;
MDH 859
1 x GSM antenna
Art.-No.: 8.002.101.00.00
Types with GSM modem
MDH 814; MDH 819; MDH 834;
MDH 849; MDH 850; MDH 855;
MDH 858; MDH 859
Types with WiFi modem
MDH 811; MDH 831; MDH 841
1 x WiFi antenna
Art.-No.: 8.002.107.00.00
1 x mbNET
(Fig. representative)
Types with analog modem
MDH 810; MDH 815; MDH 830
1 x TAE adapter
Art.-No.: 8.002.112.00.00
1 x Telephone cable RJ11-RJ11
Art.-No.: 8.002.113.00.00

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4 Performance characteristics
• The router can be fully congured via the portal mbCONNECT24 or using the web
interface via locally connected computer, or remotely.
• Deployable worldwide using di󰀨erent modem connections, (ISDN, analog, mobile broad-
band) plus access via LAN, WLAN and Internet.
• Secure connection using an integrated rewall with IP lter, NAT and port forwarding,
VPN with AES, DES/3DES/DESX, Blowsh or RC2 encryption, and authentication via
pre-shared key (PSK), static key or certicate (X.509).
• Alarmmanagement:
◦ Fully congurable digital inputs and outputs, and the ability to send via email, SMS or
Internet dial-up.
◦ Via remote output switching in the event of a fault or with an active Internet connection.
• Integrated server secures all settings, keys and certicates and allows data sharing within
the network via connected USB ash or hard drive.
• Variable RS232, RS485, RS422 RS interface or optional MPI/PROFIBUS for connecting
control systems.
• The router may only be connected to
devices, which meet the requirements of
EN 60950.
• The router is for indoor use only.
• Never open the router chassis. Unauthori-
zed opening and improper repair can pose
a danger to the user. Unauthorized modi-
cations are not covered by the manufactu-
rer’s warranty.
5 Safety instructions
• Only qualied specialist personnel may
install, start up, and operate the router.
The national safety and accident preven-
tion regulations must be observed.
• The router is built to the latest technologi-
cal standards and recognized safety stan-
dards (see Declaration of Conformity).
• The router is only intended for operation
in the control cabinet and with SELV
according to IEC 60950/EN 60950/VDE
0805.

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NOTE:
elctrostatic discharge!
Observe the necessary safety
precautions when handling compo-
nents that are vulnerable to
electrostatic discharge (EN 61340-5-1 and IEC
61340-5-1)!
The mbNET routers are maintenance-free
units.
If an mbNET router have damage or malfun-
ction, the device must be immediately taken
out of service and secured against inadvertent
operation.
NOTICE
The models MDH830, MDH810 and MDH815 may only be operated and connected on a tele-
phone switchboard but not directly operated on the public telephone network.
6 Router installation
6.1 Installation position / minimum
distances
The mbNET router is for mounting on DIN rails (according
to DIN EN 50 022) designed and intended for the control
cabinet installation.
Installation and mounting must be in accordance with
VDE 0100 / IEC 364. The router may only be mounted in
a vertical position as described.
NOTICE
Non-compliance with the minimum distances can
destroy the device at high ambient temperatures!
20
mm
20
mm
40 mm
40 mm

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Fc1
1
Fc3
Rdy
Pwr
Fc2
Fc4
Con
Stat
COM1
WAN
LAN1
LAN3
USB
COM2
Dial Out
Reset
LAN2
LAN4
2
3
4
48
124
M4
8
8
4124
11
8,5
SD Card
SIM 1SIM 2
Main Div
RJ11
connector
S/N:36178340XXXXXX
Type:MDH 855 EU
WAN,VPN,1xRS232/485,1xMPI/PROFIBUS,3G
LAN MAC:70:B3:D5:XX:XX:XX
WAN MAC:70:B3:D5:XX:XX:XX
PROG. CNTLR.
E482663
Item#: 1.134.210.02.00 HW: 03
Contains: FCC ID: R17HE910,
Contains: IC: 5131A-HE910
MB Connect Line GmbH
Winnettener Str.6
D-91550 Dinkelsbühlwww.mbconnectline.com
Fc1
1
Fc3
Rdy
Pwr
Fc2
Fc4
Con
Stat
COM1
WAN
LAN1
LAN3
USB
COM2
Dial Out
Reset
LAN2
LAN4
2
3
4
48
124
M4
8
8
4124
11
8,5
SD Card
SIM 1SIM 2
Main Div
RJ11
connector
S/N:36178340XXXXXX
Type:MDH 855 EU
WAN,VPN,1xRS232/485,1xMPI/PROFIBUS,3G
LAN MAC:70:B3:D5:XX:XX:XX
WAN MAC:70:B3:D5:XX:XX:XX
PROG. CNTLR.
E482663
Item#: 1.134.210.02.00 HW: 02
Contains: FCC ID: R17HE910,
Contains: IC: 5131A-HE910
MB Connect Line GmbH
Winnettener Str.6
D-91550 Dinkelsbühlwww.mbconnectline.com
Fc1
1
Fc3
Rdy
Pwr
Fc2
Fc4
Con
Stat
COM1
WAN
LAN1
LAN3
USB
COM2
Dial Out
Reset
LAN2
LAN4
2
3
4
48
124
M4
8
8
4124
11
8,5
SD Card
SIM 1SIM 2
Main Div
RJ11
connector
S/N:36178340XXXXXX
Type:MDH 855 EU
WAN,VPN,1xRS232/485,1xMPI/PROFIBUS,3G
LAN MAC:70:B3:D5:XX:XX:XX
WAN MAC:70:B3:D5:XX:XX:XX
PROG. CNTLR.
E482663
Item#: 1.134.210.02.00 HW: 02
Contains: FCC ID: R17HE910,
Contains: IC: 5131A-HE910
MB Connect Line GmbH
Winnettener Str.6
D-91550 Dinkelsbühlwww.mbconnectline.com
6.2 Device dimensions

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1. Function / status LEDs
2. WAN interface
3. USB Host 2.0
4. Dial Out button
5. Reset button
6. Serial interface COM2
7. LAN interfaces 1 - 4
8. Serial interface COM1
X1
+ Power supply connection 10-30V DC
–0V DC connection
X2
4Digital input I4 (10-30V)
3Digital input I3 (10-30V)
2Digital input I2 (10-30V)
1Digital input I1 (10-30V)
PFuse-protection 10-30V DC
M 0V DC connection
O2 Digital output O2
O1 Digital output O1
7 Displays, controls and connections
+ - I4 I3 I2 I1 P M O2 O1
X1 X2
galvanically isolated
Fc1
1
Fc3
Rdy
Pwr
Fc2
Fc4
Con
COM1
WAN
LAN1
LAN3
USB
COM2
Dial Out
Reset
LAN2
LAN4
2
3
4
MB
Stat
1.
5.
2.
3.
4.
6.
8.
7.

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Devices with LTE (4G) module
Type
MDH 850
MDH 855
MDH 858
MDH 859
Equipment features
1 x SD-Kartenschacht
2 x SIM-Kartenschacht
2 x SMA connector
for GSM antenna (MIMO)
Devices with UMTS (3G) module
Type
MDH 814
MDH 819
MDH 834
MDH 849
Equipment features
1 x SD card slot
2 x SIM card slot
1 x SMA connector
for GSM antenna
Devices with WiFi module
Type
MDH 811
MDH 831
MDH 841
Equipment features
1 x SD card slot
1 x RP-SMA connector
für WiFi antenna
Devices with analog modem
Type
MDH 810
MDH 815
MDH 830
Equipment features
1 x SD card slot
1 x RJ11 connector
Devices without module / modem
Type
MDH 816
MDH 835
Equipment features
1 x SD card slot
SIM 2
SIM 2
SIM 1
SIM 1
SD card
SD card
SD card
SD card
SD card
SMA connector
SMA
connector
RP-SMA
connector
RJ11
connector
Div. Main

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LED Colour Status Description
Fc1 orange ashes (1 Hz) Data received at COM1
green ashes (1 Hz) Data transmission to COM1
ashes
(5 Hz)
SIMPLY.connect * ready and disabled
This function is only available if the device is set to its factory settings.
on SIMPLY.connect * ready and activated - activation takes place by pres-
sing the Dial Out button.
Fc2 orange ashes (1 Hz) Data received at COM2
green ashes (1 Hz) Data transmission to COM2
Fc3 orange o󰀨 GSM devices: no reception
ashes (1 Hz) GSM devices: == 20% - 50%
green o󰀨 GSM devices: reception depending on Fc4
leuchtet
auf GSM devices: (+ Fc4 green) == 71 - 100%
Fc4 orange o󰀨 GSM devices: no reception
ashes (1 Hz) GSM device: (+Fc3 orange) == 51 % – 70 %
green o󰀨 GSM device: reception depending on Fc3
on GSM device: (+Fc3 green) == 71 – 100 %
ashes During the activation phase of mbEDGE the LED Fc4 ashes (3 Hz fast).
After completion of activation Fc4 ashes at a frequency of 1.5 Hz (slow).
Function / status LEDs
*SIMPLY.connect is a web application that helps you to set up a device (mbNET)
in the Remote Service Portal mbCONNECT24.
To activate the function, press the Dial Out button until Fc1 lights up.
If you do not want to use SIMPLY.connect, simply ignore the ashing LED Fc1.
More information is available at: https://simplyconnect.mbconnectline.com/

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LED Colour Status Description
Rdy orange o󰀨 Waiting for Bootloader or Signature successfully checked.
on Check Signature, loads kernel
green o󰀨 Waiting for kernel
ashes (1 Hz) Loads rootFs
on Boot process completed - device is ready for use.
Con orange on Internet connection established + VPN connection started
ashes (1,5 Hz) VPN connection is established
green o󰀨 No Internet connection
ashes (3 Hz) Internet connection is being made.
on Internet connection is established.
Pwr green o󰀨 The power supply to the router is interrupted / the router is not connected
to the power supply.
on Power supply is connected to the terminal block and switched on.
Stat red ashes (1 Hz) Error in the error memory
on
Found fault
The error type can be viewed on the WebGUI of the mbNET under
System> Info> „Last error message“.
green on In connection with the portal mbCONNECT24:
User si connected to device (mbNET).

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Label Status Description
WAN –Router WAN port (customer network, DSL modem ...)
WAN-LED
LED green
lights Network connection available
LED ashing
orange Network data transfer active
LAN 1 - 4 –Local network ports (e.g. machine network)
LAN-LED 1- 4
(Dual LED)
LED green
lights Network connection available
LED ashing
orange Network data transfer active
USB –Portable USB drive port
COM1 –COM1 port for connecting to devices with RS232 / RS485, RS422
interface.
COM2 –
COM2 port is for either connecting to devices with MPI interface or
to devices with RS232 / RS485, RS422 interface. This de-pends on
your device type.
Dial Out –
This button
a) establishes an Internet or VPN connection or
b) activates the SIMPLY.connect function, wenn LED Fc1
is ashing (5 Hz).
Reset –Pushing this button restarts the router (so-called cold start).
Interfaces and buttons

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8 First time operation
Connect, depending on device type, an antenna, and insert a SIM card.
Before connecting the router to a network or PC, rst ensure that it is properly connected
to a power supply, otherwise it may cause damage to other equipment.
• Connect equipotential bonding to the grounding lug on the router’s top panel.
• Connect the (10-30V DC) power supply to the X1 terminal of the router.
Make sure that the polarity is correct.
◦ After switching on the supply voltage the Pwr LED lights up
and the device performs a system check.
◦ After about 90 sec., both LED Pwr and LED Rdy light up
and Fc1 is ashing green (5 Hz - very fast).
The mbNET is now ready for operation.
+ - I4 I3 I2 I1 P M O2 O1
| X1 X2 |
galvanically isolated
F
c1
Fc3
Rdy
Pwr
Fc
2
F
c
4
C
on
S
tat

- 16 -
First time operation - continued
For devices with SIMPLY.connect function
The ashing LED Fc1 indicates that the device can be congured for use
as a „Cloudserver“ device via the SIMPLY.connect function.
SIMPLY.connect is a web application that helps you to set up a device
(mbNET) in the Remote Service Portal mbCONNECT24.
To activate the function, press the button Dial Out => LED Fc1 lights up.
If you do not want to use SIMPLY.connect, simply ignore the ashing LED Fc1.
More information is available at: https://simplyconnect.mbconnectline.com/
F
c1
Fc3
Rdy
Pwr
Fc
2
F
c
4
C
on
S
tat
Reset
Dial Out
Fc1 Fc2 Fc1 Fc2
Dial Out
=> =

- 17 -
9 Initialconguration
Requirements:
• You have a user account on the Remote Service Portal RSP RSP mbCONNECT24 V 2.x
If you do not have a user account on mbCONNECT24, please contact your system
administrator or authorized sales partner.
For more information about mbCONNECT24 see www.mbconnectline.com in our
Download Portal..
• Windows PC with remote client software mbDIALUP * installed .
With mbDIALUP you establish a secure VPN connection to mbCONNECT24.
* The latest version can be downloaded on www.mbconnectline.com
Generally following procedure applies:
• Add the mbNET in the portal mbCONNECT24 as a new device.
• Enter the necessary basic data, so that the device can connect to the portal (for example,
device name, network settings, connection information, etc.).
• Transfer the device conguration from the portal into the mbNET.
• After the mbNET has been connected to the portal, it can be congured completely there.
More information about conguring devices, see the mbNET Manual (download under
www.mbconnectline.com) or in the mbCONNECT24 online help.

- 18 -
9.1 InitialcongurationviaRSPmbCONNECT24V2.x
9.1.1 LoginmbCONNECT24
VPN VPN
mbDIALUP
ADVICE:Change unconditionally and without delay the default login information!
Navigation: Administration > Users
9.1.2 Creatingaproject
Navigation: Administration > Projects
In the project overview, click the plus

and assign the next screen a Project Name
(all other inputs / information can be made
up later).

- 19 -
9.1.3 Createadevice
Navigation: Administration > Projects > Project Alpha (selected project)
In the selected project, click the plus

and select “Create new device“.
For the basic conguration, you only need to
select your “Device Type“ and enter a unique
device „Name“.
You can create your own name for the Device.
Following numbers and letters are allowed:
0 to 9, A to Z, a to z (avoid blanks).
After saving your settings you will be
automatically redirected to the device
settings.
For the initial conguration here the
“Interfaces“ menu is relevant.

- 20 -
9.1.4 Conguringthedevice(connectiondata)
Navigation: Administration > Projects > Project Alpha (selected project) > NewDecice
(selected device)
Here the following menus are relevant for the initial conguration:
• LAN (all devices)
Make sure that the LAN IP and the
WAN IP are in dierent address ranges.
• WiFi (devices with WiFi modem)
• Internet (all devices)
For the initial conguration, it is advisa-
ble to select “Always“ in the selection
eld “Connect to Server at“. Only in this
setting, the device automatically tries to
establish a connection to the portal.
• WAN (devices with WAN interface)
Make sure that the WAN IP and the
LAN IP are in dierent address ranges.
• Modem (devices with modem - analog,
2G, 3G, 4G)
Click the edit icon to edit the settings of the respective sub-menus.