McAfee MANAGEMENT EDITION 2.5 Service manual

Management Edition
Administrator’s Guide
Version 2.5

COPYRIGHT
Copyright © 1998–1999 Networks Associates Technology, Inc. All Rights Reserved. No part of
this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language in any form or by any means without the written permission of
Networks Associates Technology, Inc., or its suppliers or affiliate companies.
TRADEMARK ATTRIBUTIONS
* ActiveHelp, Bomb Shelter, Building a World of Trust, CipherLink, Clean-Up, Cloaking, CNX,
Compass 7, CyberCop, CyberMedia, Data Security Letter, Discover, Distributed Sniffer System, Dr
Solomon’s, Enterprise Secure Cast, First Aid, ForceField, Gauntlet, GMT, GroupShield, HelpDesk,
Hunter, ISDN Tel/Scope, LM 1, LANGuru, Leading Help Desk Technology, Magic Solutions,
MagicSpy, MagicTree, Magic University, MagicWin, MagicWord, McAfee, McAfee Associates,
MoneyMagic, More Power To You, Multimedia Cloaking, NetCrypto, NetOctopus, NetRoom,
NetScan, Net Shield, NetShield, NetStalker, Net Tools, Network Associates, Network General, Network
Uptime!, NetXRay, Nuts & Bolts, PC Medic, PCNotary, PGP, PGP (Pretty Good Privacy),
PocketScope, Pop-Up, PowerTelnet, Pretty Good Privacy, PrimeSupport, RecoverKey,
RecoverKey-International, ReportMagic, RingFence, Router PM, Safe & Sound, SalesMagic,
SecureCast, Service Level Manager, ServiceMagic, Site Meter, Sniffer, SniffMaster, SniffNet, Stalker,
Statistical Information Retrieval (SIR), SupportMagic, Switch PM, TeleSniffer, TIS, TMach, TMeg,
Total Network Security, Total Network Visibility, Total Service Desk, Total Virus Defense, T-POD,
Trusted Mach, Trusted Mail, Uninstaller, Virex, Virex-PC, Virus Forum, ViruScan, VirusScan,
VShield, WebScan, WebShield, WebSniffer, WebStalker WebWall, and ZAC 2000 are registered
trademarks of Network Associates and/or its affiliates in the US and/or other countries. All
other registered and unregistered trademarks in this document are the sole property of their
respective owners.
LICENSE AGREEMENT
NOTICE TO ALL USERS: FOR THE SPECIFIC TERMS OF YOUR LICENSE TO USE THE
SOFTWARE THAT THIS DOCUMENTATION DESCRIBES, CONSULT THE README.1ST,
LICENSE.TXT, OR OTHER LICENSE DOCUMENT THAT ACCOMPANIES YOUR
SOFTWARE, EITHER AS A TEXT FILE OR AS PART OF THE SOFTWARE PACKAGING. IF
YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH THEREIN, DO NOT INSTALL
THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO THE PLACE OF
PURCHASE FOR A FULL REFUND.
Issued September 1999/Management Edition v2.5.0

Administrator’s Guide iii
Table of Contents
Chapter 1. Introducing the Management Edition Program . . . . . . . . . . 11
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
What is the Management Edition program? . . . . . . . . . . . . . . . . . . . . . . . . . . .11
How does the Management Edition program work? . . . . . . . . . . . . . . . . . . . .11
What comes with the Management Edition program? . . . . . . . . . . . . . . . . . .13
Management Edition program features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
New functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Seamlessly interactive management tools . . . . . . . . . . . . . . . . . . . . . . .17
Automated software distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Real-time virus detection and notification . . . . . . . . . . . . . . . . . . . . . . . .18
Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
How to contact Network Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Network Associates training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Comments and feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Reporting new items for anti-virus data file updates . . . . . . . . . . . . . . .21
International contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 2. Installing the Management Edition Program . . . . . . . . . . . . 25
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Hardware recommended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Software supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Defining anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Installing the Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Installation scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Running the Management Console (initial use) . . . . . . . . . . . . . . . . . . . . . . . .36
Installing the master repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Installing anti-virus components in the Repository . . . . . . . . . . . . . . . .42
Understanding the Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Upgrading the Management Edition program . . . . . . . . . . . . . . . . . . . . . . . . .62

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Chapter 3. Creating Anti-virus Domains . . . . . . . . . . . . . . . . . . . . . . . . . 63
Preparing member machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Determining initial setup of machines . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Finding machines in the network view . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Preparing machines with peer networking . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Windows NT machines (trust relationships) . . . . . . . . . . . . . . . . . . . . . .68
Windows 95 and Windows 98 machines (user-level access) . . . . . . . . .70
Windows 95 and Windows 98 machines (share-level access) . . . . . . . .72
Windows for Workgroups 3.11 machines . . . . . . . . . . . . . . . . . . . . . . . .74
Preparing machines without peer networking . . . . . . . . . . . . . . . . . . . . . . . . .75
Windows 3.1 machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Windows NT, Windows 95, or Windows 98 machines . . . . . . . . . . . . . .79
Automating setup via NetWare login scripts . . . . . . . . . . . . . . . . . . . . . .81
Preparing NetWare servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
SECURE CONSOLE command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
AUTOEXEC.NCF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Installation method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Checking rights for Microsoft network domain members . . . . . . . . . . . . . . .84
Assigning a Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Adding member machines to an anti-virus domain . . . . . . . . . . . . . . . . . . . .87
Using the drag-and-drop method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Using the Discover method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Choosing your anti-virus software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Selecting anti-virus domain components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Adding or removing components for all anti-virus domains . . . . . . . . .93
Adding or removing components for non-standard machines . . . . . . .95
Chapter 4. Creating Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Scheduling scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Scheduling similar scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Running on-demand scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Viewing results of on-demand scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

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Checking virus scan status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Acknowledging virus scan status . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Rescanning the machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Viewing the virus scan status report . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Refreshing the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Setting a warning period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Logging scheduled events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Enabling logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Filtering the log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Refreshing the log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Saving the log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Changing the log appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Chapter 5. Updating Your Anti-virus Software . . . . . . . . . . . . . . . . . . . 123
Installing .DAT and program file updates . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Installing extra .DAT files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Installing .DAT updates and .ZIP files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Installing script, extension .DLL, or setup file updates . . . . . . . . . . . . . . . .132
Forcing updates of invalid external mirrors . . . . . . . . . . . . . . . . . . . . . . . . . .133
Changing anti-virus software versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Changing the version for all anti-virus domains . . . . . . . . . . . . . . . . . .134
Changing the version for individual domains . . . . . . . . . . . . . . . . . . . .135
Changing the version for individual machines . . . . . . . . . . . . . . . . . . .135
Viewing component properties in the Repository . . . . . . . . . . . . . . . . . . . . .136
Removing old versions from the Repository . . . . . . . . . . . . . . . . . . . . . . . . .137
Marking shares as null session shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Choosing an update method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Using the Push On Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Using the Pull Off Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Using the Batch Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Globally applying configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Configuring reboot options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Configuring custom update message options . . . . . . . . . . . . . . . . . . . . . . . .155
Configuring custom tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

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vi Management Edition
Chapter 6. Using the Alert Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Enabling centralized alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Enabling centralized alerting for the NetShield program . . . . . . . . . . .161
Enabling centralized alerting for the VirusScan program . . . . . . . . . .162
Configuring alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Viewing the Summary page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Forwarding an alert to a networked computer . . . . . . . . . . . . . . . . . . .167
Sending an alert as a network message . . . . . . . . . . . . . . . . . . . . . . . .170
Sending an alert as an SMTP e-mail message . . . . . . . . . . . . . . . . . . .173
Sending an alert to a pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Sending an alert to a network printer . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Sending an alert as an SNMP network message . . . . . . . . . . . . . . . . . .183
Sending an alert to a DMI console . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Launching a program on alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Sending an alert as an audible .WAV file . . . . . . . . . . . . . . . . . . . . . . . .190
Logging alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Chapter 7. Configuring Complex Domains . . . . . . . . . . . . . . . . . . . . . . 195
Designing anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Single office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Multiple office, one site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Multiple site, one country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Multiple site, international . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Adding anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
Moving machines between anti-virus domains . . . . . . . . . . . . . . . . . . . . . . .199
Deleting machines from anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . .200
Deleting anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Renaming anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Adding hidden machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Adding multiple hidden machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
Formatting imported browse lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Importing browse lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Viewing machine properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211
Organizing machines in an anti-virus domain . . . . . . . . . . . . . . . . . . . . . . . .212

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Chapter 8. Using Mirror and Linked Repositories . . . . . . . . . . . . . . . . 213
Creating mirror repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Creating Windows NT mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
Creating NetWare mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Assigning different repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Configuring mirror repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Configuring Windows NT mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Configuring NetWare mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
Manually logging in to the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Promoting mirror repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Granting access rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Configuring access to Windows NT mirrors . . . . . . . . . . . . . . . . . . . . .229
Configuring access to NetWare mirrors . . . . . . . . . . . . . . . . . . . . . . . .234
Reducing WAN traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Using linked repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Linking repositories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
Listing the Repository contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Filtering the report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Formatting the Repository report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Reporting on the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Formatting the Installation Log report . . . . . . . . . . . . . . . . . . . . . . . . . .243
Chapter 9. Advanced Configuration and Troubleshooting . . . . . . . . . 245
Managing domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
Managing machines in a non-trusted Windows NT domain . . . . . . . .245
Changing the Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246
Running Management Console from another workstation . . . . . . . . .248
Securing anti-virus domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249
Collecting diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252
Viewing items in the console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253
Discovering machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253
Viewing machine comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254
Expanding and collapsing the member machines view . . . . . . . . . . .255
Removing managed machines from the network view . . . . . . . . . . . . .255
Finding machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255
Refreshing the Name Provider view . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

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viii Management Edition
Installing components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258
Diagnosing installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258
Submitting batch updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259
Installing anti-virus components to different directories . . . . . . . . . . .261
Customizing installation options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263
Removing the Management Edition program . . . . . . . . . . . . . . . . . . . .264
Changing machine configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266
Making machines non-standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266
Making non-standard machines standard . . . . . . . . . . . . . . . . . . . . . . .268
Recovering deleted items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268
Recovering deleted machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268
Recovering the Name Provider database . . . . . . . . . . . . . . . . . . . . . . .269
Appendix A. Using the AUTOINST Utility . . . . . . . . . . . . . . . . . . . . . . . 271
Appendix B. Using MCScript to Update Your Script Files . . . . . . . . . . 273
Determining when to edit your MCSCRIPT.INI files . . . . . . . . . . . . . . . . . . . .273
Defining MCScript files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Specifying [ID] keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275
Specifying [Inclusions] keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277
Specifying [ExcludedComponents] keys . . . . . . . . . . . . . . . . . . . . . . . .277
Specifying [ParentComponents] keys . . . . . . . . . . . . . . . . . . . . . . . . . .278
Specifying [ExtensionDLLs] keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278
Specifying [Commands] keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
Editing MCScript files for versions or languages . . . . . . . . . . . . . . . . . . . . .281
Understanding MCScript commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282
File system commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282
Program Manager commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284
Private profile commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286
Miscellaneous commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288
Registry commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
Service control commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295
Flow control statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296
NetWare file manipulation commands . . . . . . . . . . . . . . . . . . . . . . . . . .297
NetWare operating system commands . . . . . . . . . . . . . . . . . . . . . . . . .298
NetWare miscellaneous commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .298

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Table of Contents
Understanding Management Edition macros . . . . . . . . . . . . . . . . . . . . . . . . .299
Directory macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
File transfer macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Miscellaneous macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300
Embedding AutoRepo scriptlets in MCSCRIPT.INI . . . . . . . . . . . . . . . . . . . .300
Understanding AutoRepo commands . . . . . . . . . . . . . . . . . . . . . . . . . .301
Getting support for customized scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Appendix C. Network Associates Support Services . . . . . . . . . . . . . . 303
Adding value to your Network Associates product . . . . . . . . . . . . . . . . . . . .303
PrimeSupport options for corporate customers . . . . . . . . . . . . . . . . . .303
Ordering a corporate PrimeSupport plan . . . . . . . . . . . . . . . . . . . . . . .306
PrimeSupport options for home users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308
How to reach international home user support . . . . . . . . . . . . . . . . . . .309
Ordering a PrimeSupport plan for home users . . . . . . . . . . . . . . . . . . .310
Network Associates consulting and training . . . . . . . . . . . . . . . . . . . . . . . . .311
Professional Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311
Total Education Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

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x Management Edition