Melita Cafina c5-12c ff User manual

c5-12C FF

OM V3.0

created 06/13/2013

Place this chapter in the Coffee Machine

section of the Equipment Manual.

Manufactured exclusively for McDonald’s®by

CAFINA Ltd.

Römerstrasse 2

5502 Hunzenschwil

Switzerland

represented by:

MelittaSystemService USA Inc.

665 Tollgate Road, Suite B

Elgin, IL 60123 (EE. UU.)

Phone: (847) 717 8900

Fax: (847) 717 8924

www.melitta-mss.com

Hotline: (866) 910 9105

TABLE OF CONTENTS

WARRANTY 2

WARRANTY McD 4

INTRODUCTION 5

SAFETY 6

PARTS IDENTIFICATION / FUNCTIONS AND EXPLODED VIEW 10

EQUIPMENT SET-UP AND CLOSE PROCEDURES 12

SYSTEM SETUP / OPERATION 17

MAINTENANCE 26

TROUBLESHOOTING 29

ORDERING PARTS / SERVICE 33

NON-SCHEDULED MAINTENANCE 33

APPENDICES 33

V3.0 OPERATING MANUAL

WARRANTY

1. Scope of Warranty

MSS warrants the products as follows:

• All products (other than as specied in the following): 2 years parts and labor;

• Electronic circuit and/or control boards: 3 years parts only.

2. General Conditions of Warranty

The exchange of parts is limited to 3 per year. The warranty period runs from the earlier of (i) the date

of installation or (ii) 6 months after the shipment date from the place of manufacture in Switzerland

or Germany. The warranty covers defects in material or workmanship. Defective products must be

returned prepaid to MSS-USA, 665 Tollgate Road, Suite B, Elgin, IL 60118 or a dealer/repair station

authorized by MSS. A list of authorized dealers/repair stations may be obtained by writing to MSS at the

foregoing address or calling (847) 717-8924. MSS, in its sole discretion, shall determine the scope of

a repair and exchange of parts. Any repair or exchange of parts shall not extend the warranty period.

3. Prerequisites of Warranty

Not covered by this warranty are products that have:

(a) been altered or modied;

(b) been improperly installed by persons not authorized by MSS;

(d) been used in violation of the manual or other instructions for use or installation; or

(e) been damaged due to defects or malfunctioning or defects of equipment, parts or installtions

not provided by MSS.

Examples of the foregoing include:

• Defects or malfunctioning resulting from improper cleaning, human errors or mishandling

(such as blocked valves or mixer);

• Defects due to lime-scale build-up or other deposits resulting from the use of water softening

equipment (such as boilers or water pumps);

• Defects or malfunctioning due to electric overloads or power surges (such as burned elec-

tronic boards);

• Defects or malfunctioning due to deviations from the quality specications for milk, water and

coffee beans; or

• Defects of malfunctioning due to deviations from the quality settings recommend by MSS.

V3.0

OPERATING MANUAL

4. Requirements for Water Quality

This Warranty is valid only if the following water quality requirements/ranges are complied with:

• 54 ppm - 125 ppm total dissolved solids

• 3.1 gpg – 7.3 gpg dissolved hardness minerals in water

• 6.8 -7.2 pH acidity/alkalinity

5. Requirements for Power and Plumbing

This Warranty is valid only if the requirements for Power and Plumbing as per Installation Guide

and drawing included in packaging are complied with.

6. Ordinary Wear and Tear Items Excluded From Warranty

Excluded from the warranty are items or parts that are subject to natural wear in the ordinary use

of the equipment, such as

• Seals

• Filters

• Piston sprays

• Piston plunger

• Paint coatings

• Grinding burrs

• Foamer head

7. No Implied Warranties

THE WARRANTY PROVIDED HEREUNDER IS EXPRESSLY IN LIEU OF ANY AND ALL OTHER

WARRANTIES, AND MSS DISCLAIMS ANY AND ALL OTHER EXPRESS WARRANTIES AND ALL

IMPLIED WARRANTIES WITH RESPECT TO THE EQUIPMENT, INCLUDING ANY WARRANTY

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. Limitations of Liability

EXCEPT AS EXPRESSLY AGREED UPON, UNDER NO CIRCUMSTANCES SHALL MSS HAVE

ANY LIABILITY, WHETHER DIRECTLY OR BY WAY OF INDEMNITY, FOR SPECIAL, INCIDENTAL,

INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, STATUTORY OR OTHER DAMAGES,

INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR INJURIES TO PERSONS OR TO PROPERTY

OR LOSS OF PROFITS OR LOSS OF FUTURE BUSINESS OR REPUTATION, LOSS OF USE

OF EQUIPMENT, COST OF DOWN TIME OR COST OF SUBSTITUTE EQUIPMENT, WHETHER

BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, STRICT OR PRODUCTS

LIABILITY, INFRINGEMENT OF PATENTS, TRADE SECRETS, TRADEMARKS, COPYRIGHTS OR

OTHER PROPRIETARY RIGHTS, OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THE

SALE OF THE EQUIPMENT, ITS USE, INSTALLATION OR APPLICATION OR IN CONNECTION

WITH THE PERFORMANCE BY MSS HEREUNDER.

V3.0 OPERATING MANUAL

WARRANTY MCD

MSS/Cana represents and warrants that the Products will (1) conform to McD’s current Standards;

(2) be merchantable; (3) be free from defects in design, construction, workmanship, materials and

packaging; (4) be t and sufcient for the purpose for which it is intended and/or which is stated

on any packaging, labeling or advertising; and (5) be equivalent in materials, quality, t, nish,

workmanship, performance and design to samples, if any, submitted to and approved by McD.

EXCEPT AS OTHERWISE PROVIDED IN THE AGREEMENT BETWEEN MSS AND MCD, THE

WARRANTIES PROVIDED IN THIS PARAGRAPH SHALL BE IN LIEU OF ALL OTHER WARRAN-

TIES, EXPRESS OR IMPLIED.

MSS/Cana further represents and warrants that (1) the manufacture, use, distribution or sale of the

Products will not violate or infringe any proprietary or intellectual property rights of any person or

entity; (2) the Products will be produced, packaged, tagged, labeled, packed, shipped and invoiced in

compliance with the applicable requirements of federal, state and local laws, regulations, ordinances

and administrative orders and rules of the United States, its territories and all other countries in

which the Products are produced or delivered; (3) they will strictly adhere to all applicable federal,

state and local laws, regulations, ordinances and administrative orders and rules of the United

States, its territories and all other countries in which the Product are produced or delivered with

respect to the operation of their production facilities and their other business and labor practices,

including laws, regulations and prohibitions governing the working conditions, wages, hours and

minimum age of work force; (4) MSS/Cana will not discriminate based upon gender, race, sexual

orientation, national origin or any other basis prohibited by law in their employment practices and

that the Products are not produced or manufactured, in whole or in part, by child labor or by convict

or forced labor; (5) upon request from McD, MSS/Cana will provide McD with specic informa-

tion, in such detail as McD may reasonably request, as to the location(s) and methods(s) of the

manufacture of the Products; (6) upon reasonable notice and during regular business hours, McD,

its designated representatives and any independent inspectors approved by McD may inspect any

production facility at which the Products or any components of the Products are being produced;

(7) if McD determines that a Product must be inspected prior to its shipment to the United States

or other country, such inspection will be performed at the sole expense of MSS/Cana by an inde-

pendent inspector approved by McD and any inspection or documentation thereof, and corrective

actions, if any, taken by MSS/Cana with respect to such Approved Product will not be deemed

an acceptance of any such Product, or a waiver or any nonconformities or defects in any such

Product and will not excuse any failure by MSS/Cana to deliver such Product in accordance with

this Agreement or the terms of any Purchase Order; (8) MSS/Cana will strictly adhere to the

McDonald’ s Code of Conduct for Suppliers, as it may change over time; (9) MSS/Cana will not

use any trade name, trademark, service mark or other intellectual property of McD, or any other

trade name, trademark or service mark incorporating the „Mc“ or „Mac“ formative, in any manner

whatsoever, including, without limitation, on or in connection with any Product or other products or

services, without rst obtaining the written consent of McD; and (10) they will at all times remain

in compliance with the Foreign Corrupt Practices Act, as it may be amended from time to time.

V3.0

OPERATING MANUAL

INTRODUCTION

The c5 coffee machine is a fully automatic coffee

machine which can dispense pre-programmed

coffee- and milk products through a height-adju-

stable product outlet into the product cup.

The beverage required is selected via ve beve-

rage selection buttons.

Two separate bean hoppers allow for two diffe-

rent coffee types, e.g. regular and decaffeinated

coffees.

For hot milk processing with integrated, automatic

cleaning, the Cana conforms to NSF/ANSI /

Standard 4.

The patented, Automatic Coffee quality System

(ACS) continually monitors relevant parame-

ters such as neness of grind, coffee powder

weighed-in quantity, infusion time and water

temperature.

The piston system is optimally controlled via a

Variable Pressure System (VPS).

Power Connection

The c5 coffee machine is permanently connected

to main power during normal operation.

Depending on the form of the power connection,

the coffee machine is disconnected from mains

power via power plug and socket, or via a circuit

breaker on the mains panel.

NOTE:

The c5 coffee machine does not have a power

switch of its own.

Water Connection

The c5 is connected to a water purication

system (RO) in the building by a stop valve –

quick disconnect – screen lter – and a backow

preventer. In case of a problem on the c5, the

coffee machine can be shut off or disconnected

quickly from the main water supply.

Water is drained from the c5 into the waste water system with permanent connection to the

sewer.

stop valve

quick disconnect

water ow

direction

screen lter

back ow preventer

to c5

V3.0 OPERATING MANUAL

SAFETY

Warnings

Warning symbols used

The following warning symbols may be afxed

to the equipment.

Low voltage

• Warning of dangerous electrical

voltage.

• Electric shocks can lead to serious

injury or death.

• Only authorized technical personnel

may perform work on electrical instal-

lations.

• The technical safety instructions must

be followed.

• Unplug equipment before carrying out

any work on electrical installations.

Hot surface / hot internal compon-

ents

• Warning of heat which could lead to

injury.

• Allow hot surfaces and compo-nents

to cool before carrying out any work

on these component parts.

• If necessary, wear heat resistant

gloves.

Places where warning symbols are af-

xed

NOTE

• The equipment comes supplied with

warning symbols (stickers) afxed

wherever appropriate.

• If any of the warning symbols should

fall off during operation or following

cleaning work, the operator must stick

these warning symbols back again

immediately.

Safety information in these Operating

Instructions

In these Operating Instructions, you will nd the

following three levels of safety information:

• Level 1

WARNING

• A warning refers to signicant hazards.

Failure to follow the relevant safety

instruction could lead to injury or

death.

Depending on the type of danger, instead of

STOP, one of the following symbols could be

combined with the word WARNING.

WARNING

• Warning of electric shock.

WARNING

• Warning of heat.

• Level 2

CAUTION

• The CAUTION symbol stresses

important instructions. Failure to

observe these instructions could lead

to damage to the equipment or to

other material assets.

• Level 3

NOTE

• Notes contain additional information

aimed at raising the general level of

safety and at lightening the user’s

workload.

V3.0

OPERATING MANUAL

Basic safety instructions

Proper use

General

Proper use includes, in addition to the specic

provisions set out below, observing these Opera-

ting Instructions and complying with the supplier’s

obligatory maintenance and repair instructions.

c5 coffee machine

The c5 coffee maker is used solely to dispense

coffee products, coffee and milk combined

products, hot water, steam and to heat and froth

milk.

No other use of the c5 coffee maker will be

deemed to be proper.

Specic hazards and instructions

c5 coffee machine

WARNING

• Never insert either the hands or any

rod-shaped object into a bean hopper

or into the lling chute while the c5

coffee machine is connected to the

mains power supply.

• Only coffee beans may be introduced

to the bean hopper.

WARNING

• When handling the combination

cleaning tablets „COMBI-Tabs“, the

manufacturer’s warnings and instruc-

tions that are printed on the cleaning

tablet container must be observed

and complied with.

WARNING

• Hot liquid comes out from the bottom

of the beverage outlet. There is a

danger of scalding.

WARNING

• Never interfere with the electricity

supply connection or modify it. This

could result in fatal injury.

• Never remove the screw- mounted

covers. There is a danger of fatal

injury upon contact with live compo-

nents.

NOTE

• Regardless of type conguration, the

c5 coffee machine should not be used

in large kitchens.

• Electrical equipment which does

not have adequate electro-magnetic

protection should not be operated

close to the c5 coffee machine.

• The drip tray serves solely to collect

drip water. It must not be used as a

sink.

V3.0 OPERATING MANUAL

CAUTION

• Never interfere with the water mains

connection or modify it. There is a

danger of ooding.

• Only operate the c5 coffee machine

in covered locations, avoid places

where there is a risk of water splash.

There is a risk of damage.

CAUTION

• Never spray the c5 coffee machine

with a water hose during cleaning.

There is a risk of damage.

• Always empty the coffee waste

drawer in the correct manner. There

is a danger of overow.

• Always insert the key card dry and in

the correct position into the slot. Do

not insert any foreign objects or chip

cards for other systems into the slot.

There is a risk of damage.

• Do not leave key card in the slot

during operation.

• If the internal relieve pressure valve

is actuated due to excessive pressure

or temperature increase, switch the

c5 coffee machine off immediately.

Secure the c5 coffee machine against

unintentional switching on and report

to Customer Support.

Refrigerator

CAUTION

• When relling with milk, always use

pre-cooled milk that is no warmer than

40°F. There is a hygiene risk.

• Always close the refrigerator door.

There is a hygiene risk.

Key cards

CAUTION

• Keep key cards dry, cool and in

the plastic pockets provided for this

purpose. There is a risk of damage.

• Never put a key card on a hot surface

or expose to direct sunlight. There is

a risk of damage.

• Never put a key card down in an envi-

ronment where there is a risk of water

splash. There is a risk of damage.

• Always clean key cards including chip

contacts with a clean, slightly moist

cloth without using any household

cleaner. There is a risk of damage.

• Never bend or fold a key card or

use it as a tool. There is a risk of

damage.

• In an environment that is likely to be

electrostatic, always ensure that you

have earthed yourself (e.g. by touching

a radiator) before handling a key card.

There is a risk of damage.

Personal safety

WARNING

If handled improperly, the equipment

could cause serious or fatal injury.

Anyone using and maintaining the equip-

ment must be trained in the correct

handling of the equipment and must

have read and understood the safety

instructions in these Operating Instruc-

tions before starting to use or maintain

the equipment.

V3.0

OPERATING MANUAL

WARNING

Never modify or remove any safety

mechanisms.

Do not disable any safety mechanisms

by modifying the equipment.

If there are any warning symbols afxed

to the equipment (dependent on natio-

nality), never remove these. Replace

any lost or defective warnings symbols

immediately.

WARNING

Never operate the equipment in a

damaged condition.

Report any irregularities to your supe-

rior immediately, especially if they affect

safety.

Safety mechanisms

As well as the warning symbols (dependent on

nationality) afxed to the equipment, the equipment

also has several active safety mechanisms.

Power switch

c5 coffee machine power switch.

Activation with key card.

Authorized persons

General

Only persons who are authorized to do so may

work on or with the equipment.

A person is deemed to be authorized if he/she

satises the minimum training and knowledge

requirements listed in this chapter and has been

assigned a xed area of responsibility.

Areas of responsibility of personnel

Manager

As the most senior person from a legal point of

view, the manager is responsible for the proper

use of the equipment and for the training and

deployment of authorized personnel.

Se encarga de registrar las competencias

empreHe/she records the competencies of autho-

rized persons, including whether they have the

authority to give orders, for his business.

His/her tasks include the following:

• He/she sets or resets the equipment to the

beverages that are currently to be dispen-sed,

if he/she wishes to dispense different beve-

rages than those that the supplier congured

upon delivery or installation of the equip-

ment.

User

He/she is responsible for the following tasks:

• Adjusts the equipment to the beverages

currently to be dispensed.

• Rells consumables, e.g. coffee, milk.

• Starts the equipment and monitors it.

• Cleans and services the equipment.

• Pinpoints problems and organiser problem

rectication.

V3.0

OPERATING MANUAL

Bean Hopper

Bean Hopper slider

Chute for coffee cleaning tablets

Foamer head cover

Holding screw foamer head cover

Display

Product selection keypad

Preselection keypad

Adjustable coffee / milk spout

Drip tray

Coffee waste drawer

PARTS IDENTIFICATION /

FUNCTIONS AND EXPLODED VIEW

V3.0















OPERATING MANUAL

PRODUCT SELECTION

PRESELECTION KEYPAD

1) Not labeled, but function of Decaf

2) Non - or low fat milk instead of whole milk

3) Espresso - allows for an extra shot

4) Cup size

1) Display

2) Product selection keys

3) Product labels

V3.0

TURN ON

prog.197°F act. 161°F

TURN ON

Steam temp. too low

Fill milk

Please conrm (SH)

Select beverage

10:34 PM 08.08.2008

Please wait

10:32 PM 08.08.2008

OPERATING MANUAL

EQUIPMENT SET-UP AND

CLOSE PROCEDURES

NOTE

• The c5 coffee machine has a „standby“

operating mode.

• None of the product elds are lit up.

Switching on

1. Insert “user” or “manager” key card and then

remove.

2. The c5 coffee machine heats up. The

second line ashes:

3. After the coffee machine has heated up,

the “Fill milk” prompt will appear. Insert the

milk bag(s) and put the corresponding milk

connectors into the container and conrm.

4. All ve product elds are illuminated.

The coffee machine is now lling the milk

system.

The coffee machine is now ready to dispense

beverages.

V3.0

Select beverage

10:34 PM 08.08.2008

Mocha

Latte

Iced Mocha /Latte

Hot Chocolate

Add hot milk

09:03 AM 06.1.2012

Select Beverage

Shift /Stop

OPERATING MANUAL

Reference products

NOTE

* after the product in the display

means „reference product from bean

hopper 1“.

** after the product in the display

means „reference product from bean

hopper 2“.

General sequence

1. Push the beverage outlet upwards.

2. Select desired coffee cup.

3. Place 1 coffee cup under the beverage outlet.

4. Push the beverage outlet downwards until the

coffee cup can be removed without having

to push the beverage outlet upwards again.

5. When this message is displayed, the coffee

machine is ready to dispense beverages ...

Select:

• On the preselection keypad:

- Product: Decaf / Non-Fat (if appli-cable).

- Size of beverage: Small / Medium / Large.

• On the product selection keypad:

- Product on key level 1 – direct key stroke.

- Product on key level 2 – “Shift” + product

key.

Stopping the product ow...

You can interrupt the ow of beverage at any time

by pressing the Shift/Stop button [ ].

Dispensing of beverages

Dispensing normal coffee

The following description of how to dispense

beverages assumes the following allocation to

the beverage selection buttons:

Product elds from top to bottom...

V3.0

Select beverage

Change milk bag

Please wait

10:34 PM 08.08.2008

Select beverage

10:34 PM 08.08.2008

Bean hopper 1 empty

Please conrm

Bean hopper 2 empty

Please conrm

OPERATING MANUAL

Change milk bag

1. The following message indicates that there is

no milk in the milk bag.

2. Change the empty milk bag and conrm that

by pressing the Shift/Stop button [ ].

3. The coffee machine is now priming the milk

system.

You can now dispense beverages as required.

Rell coffee beans

The bean hoppers are monitored as regards

coffee bean content. If the bean hopper becomes

empty, this is displayed during the dispensing of

a beverage.

The following message appears...

1. Fill coffee beans into bean hopper 1, right

hand side.

or ll coffee beans into bean hopper 2, left

hand side

2. Press Shift/Stop button to conrm.

V3.0

Select beverage

Drawer almost full

Select beverage

Empty drawer!

Select beverage

Drawer missing!

Drawer emptied?

Please conrm (SH)

Select beverage

11:30 PM 08.08.2008

OPERATING MANUAL

Emptying the coffee waste drawer

NOTE

• The coffee waste drawer is full to

capacity when it contains a weight

of 0.7 kg. (1,5 lbs).

When this occurs, the message

„Empty drawer!“ is displayed.

• The coffee waste drawer is 80 %

full when it contains a weight of

0.56 kg. (1,25 lbs).

When this occurs, the message

„Drawer almost full!“ is displayed.

CAUTION

• If the coffee waste drawer overows,

this will cause serious dirt accumula-

tion inside the c5 coffee machine.

• Always empty the coffee waste drawer

correctly when the c5 coffee machine

is switched on.

1. The following displays indicate how full the

coffee waste drawer is...

...Coffee waste drawer is 80 % full.

...Coffee waste drawer is 100 % full.

2. Push the beverage outlet all the way up.

3. Pull out the coffee waste drawer. The following

message appears...

1. Empty the coffee waste drawer, clean with

warm water and dry.

2. Push the coffee waste drawer in. The follo-

wing message appears...

Press Shift/Stop button [ ].

3. The following message appears...

4. You can now dispense beverages as

required.

V3.0 OPERATING MANUAL

Close Procedures

NOTE

• Only use combination cleaning tablets

“COMBI-Tabs”.

• Get out three combination cleaning

tablets “COMBI-Tabs”.

• Get the cleaning container

Cleaning the drip tray

1. The drip grille and drip tray must be cleaned

at regular intervals.

2. Press the drip grille at the back right or back

left corner downwards a little.

3. Remove drip grille and clean.

4. Clean drip tray and clean out the drain holes

if they are blocked.

5. Place the drip grille in the correct position

on the drip tray, i.e. with the transverse rods

underneath.

V3.0

OPERATING MANUAL

SYSTEM SETUP /

OPERATION

Control panel and button layout

♦Liquid crystal display

○Displays information on the correspon-

ding function.

♦Navigation button [ ]

○One level higher in the structure

○ Used to conrm queries / or adjusment

values.

♦Navigation button [ ]

○One level down in the structure.

♦Navigation button [ ]

○One position horizontally to the right in

the structure.

♦Navigation button [ ]

○One position horizontally to the left in

the structure.

♦Shift/Stop button [ ]

○Not allocated.

♦[ ] button

○Used to raise the adjustment value in

predened steps.

○Used to enter “Yes”.

♦[ ] button

○Used to lower the adjustment value in

predened steps.

○Used to enter “No”.

♦[ ] button (no invisible)

○1 = “Yes” in response to textual

questions.

○2 to 4 unallocated.

○5 = “no” in response to textual

questions.

V3.0

Select beverage

18:21 PM 08.08.2008

DPxx

Select beverage

Error coffee part DP16

18:21 PM 08.08.2008

OPERATING MANUAL

Cards

Card handling:

1. Insert key card.

2. Wait until LC-display changes.

3. Remove key card.

♦“user” key card

• Insertion of the card has the effect

of switching the coffee machine on

or off.

• Insertion of the card has the effect of

granting access to basic functions.

♦“manager” key card

• Insertion of the card has the effect

of granting access to advanced func-

tions.

• Insertion of the card after the adjust-

ment values have been changed

has the effect of conrming the new

settings.

Operating modes

In operation