Mercedes-Benz Sprinter User manual

Sprinter
Operating Instructions

Symbols
GWARNING
Warning notes make you aware of dangers
which could pose a threat to your health or
life, or to the health and life of others.
HEnvironmental note
Environmental notes provide you with infor-
mation on environmentally aware actions or
disposal.
! Notes on material damage alert you to dan-
gers that could lead to damage to your vehi-
cle.
iThese symbols indicate useful instructions
or further information that could be helpful to
you.
XThis symbol designates an instruc-
tion you must follow.
XSeveral consecutive symbols indi-
cate an instruction with several
steps.
(Y page) This symbol tells you where you can
find further information on a topic.
Y YThis symbol indicates a warning or an
instruction that is continued on the
next page.
Display This text indicates a message on the
display.

Welcome to the world of Mercedes-Benz
Before you first drive off, read these Operating
Instructions carefully and familiarise yourself
with your vehicle. Please adhere to the informa-
tion and warning notes in these Operating
Instructions for your own safety and to ensure a
longer operating duration of the vehicle. Failure
to observe the instructions may lead to damage
to the vehicle or personal injury.
The equipment or model designation of your
vehicle may differ according to:
Rmodel
Rorder
Rcountry specification
Ravailability
The illustrations in this manual show a left-hand-
drive vehicle. The location of vehicle parts and
controls for right-hand drive vehicles differ
accordingly.
Mercedes-Benz is constantly updating its vehi-
cles to the state of the art.
Mercedes-Benz therefore reserves the right to
introduce changes in:
Rdesign
Requipment
Rtechnical features
Therefore, the descriptions provided may occa-
sionally differ from your own vehicle.
The following are components of the vehicle:
ROperating Instructions
RMaintenance or Service Booklet
REquipment-dependent supplements
Always keep these documents in the vehicle. If
you sell the vehicle, always pass the documents
on to the new owner.
iYou can get to know some of the important
features of your vehicle in German and Eng-
lish in the interactive Operating Instructions
on the Internet at:
www.mercedes-benz.de/
betriebsanleitung-transporter
You can also use the Mercedes-Benz Guide
smartphone app:
Please note that the Mercedes-Benz Guide app
may not yet be available in your country.
The technical documentation team at Daimler
AG wishes you safe and pleasant motoring.
9065849110 É9065849110JËÍ

Index ....................................................... 4
Introduction ......................................... 24
Operating Instructions ........................... 24
Correct use ............................................ 24
Protection of the environment ............... 25
Operating safety and vehicle approval
............................................................... 26
Genuine Mercedes-Benz parts ............... 28
QR code for rescue card ........................ 29
Data stored in the vehicle ...................... 29
At a glance ........................................... 31
Cockpit .................................................. 31
Instrument cluster ................................. 33
Steering wheel with buttons .................. 36
Centre console ...................................... 36
Overhead control panel ......................... 37
Door control panel ................................. 38
Further control panels ........................... 38
Safety ................................................... 40
Useful information ................................. 40
Occupant safety .................................... 40
Children in the vehicle ........................... 47
Pets in the vehicle ................................. 54
Driving safety systems ........................... 54
Anti-theft systems ................................. 58
Opening and closing ........................... 60
Useful information ................................. 60
Key ........................................................ 60
Central locking ...................................... 65
Driver's door and co-driver's door ......... 66
Sliding door ........................................... 66
Electric sliding door ............................... 67
Electrically operated step ...................... 71
Rear doors ............................................. 72
Partition sliding door ............................. 74
Platform truck dropsides ....................... 75
Side windows ......................................... 76
Seats, steering wheel and mirrors .... 80
Useful information ................................. 80
Seats ..................................................... 80
Steering wheel ....................................... 85
Mirrors ................................................... 86
Lights and windscreen wipers ........... 88
Useful information ................................. 88
Exterior lighting ..................................... 88
Interior lighting ...................................... 93
Replacing bulbs ..................................... 95
Windscreen wipers .............................. 102
Climate control ................................. 106
Useful information ............................... 106
Overview of climate control systems ... 106
Operating the climate control system .. 111
Adjusting the air vents ......................... 114
Operating the auxiliary heating sys-
tem ...................................................... 115
Operating the load compartment air
vents .................................................... 126
Driving and parking .......................... 127
Useful information ............................... 127
Running-in notes .................................. 127
Driving ................................................. 127
Automatic transmission ....................... 138
Refuelling ............................................. 141
Parking ................................................ 145
Driving tips .......................................... 147
Driving systems ................................... 154
Working mode ..................................... 174
Trailer towing ....................................... 176
On-board computer and displays .... 180
Useful information ............................... 180
Important safety notes ........................ 180
Instrument cluster ............................... 180
On-board computer (vehicles without
steering wheel buttons) ....................... 183
On-board computer (vehicles with
steering wheel buttons) ....................... 184
Display messages ................................ 196
Warning and indicator lamps on the
instrument cluster ............................... 216
2Contents

Stowing and features ....................... 226
Useful information ............................... 226
Stowage spaces and stowage com-
partments ............................................ 226
Cup holder ........................................... 230
Bottle holder ........................................ 231
Ashtray ................................................ 231
Cigarette lighter ................................... 232
12 V socket ......................................... 232
Mobile phone ....................................... 232
Additional communications equip-
ment .................................................... 233
Transporting loads with the vehi-
cle ....................................................... 235
Useful information ............................... 235
Loading guidelines ............................... 235
Load distribution ................................. 237
Securing loads ..................................... 237
Carrier systems ................................... 240
Maintenance and care ...................... 241
Useful information ............................... 241
Engine compartment ........................... 241
Vehicle interior .................................... 248
Maintenance ........................................ 249
Battery ................................................. 250
Care ..................................................... 256
Breakdown assistance ..................... 263
Useful information ............................... 263
Where will I find...? .............................. 263
Flat tyre ............................................... 265
Jump-starting ....................................... 265
Tow-starting and towing away ............. 267
Fuses ................................................... 271
Wheels and tyres .............................. 272
Useful information ............................... 272
Important safety notes ........................ 272
Operation ............................................ 272
Winter operation .................................. 273
Tyre pressure ....................................... 275
Flat tyre ............................................... 284
Changing a wheel ................................ 284
Wheel and tyre combinations .............. 289
Spare wheel ......................................... 290
Technical data ................................... 294
Useful information ............................... 294
Vehicle electronics .............................. 294
Identification plates ............................. 295
Service products and capacities .......... 295
Vehicle data ......................................... 305
Contents 3

1, 2, 3 ...
4ETS (Electronic Traction Support) ... 57
12 V socket ........................................ 232
A
ABS (Anti-lock Braking System)
Display message ............................ 202
Function/notes ................................ 55
Important safety notes .................... 55
Indicator lamp ................................ 218
Access step in the bumper
Cleaning ......................................... 261
Activating/deactivating cooling
with air dehumidification ................. 111
Activating/deactivating the roof
ventilator ........................................... 126
Active Service System
see Service interval display
Adaptive Brake Assist
Function/notes ............................. 161
Adaptive brake lights .......................... 55
ADAPTIVE ESP®
see ESP® (Electronic Stability Program)
AdBlue® .............................................. 300
Display message (vehicles with
steering wheel buttons) ................. 209
Display message (vehicles with-
out steering wheel buttons) ........... 198
Exhaust gas aftertreatment ........... 182
Notes ............................................. 300
Storage .......................................... 301
Topping up ..................................... 142
Additional heating
see Auxiliary heating
Additional indicators
Replacing bulbs (roof) .................... 100
Additional turn signal
Replacing bulbs ............................... 98
Additives
Diesel ............................................ 299
Engine oil ....................................... 302
Petrol ............................................. 297
Adjusting the headlamp range ........... 91
ADR (working speed governor) ........ 175
After-sales service
see Service interval display
Air filter
Indicator lamp ................................ 223
Air filter (white display message) .... 211
Air pressure
see Tyre pressure
Air suspension
see ENR (electronic level control)
Air suspension
see ENR (electronic level control)
Air vents
Adjusting for the passenger com-
partment ........................................ 115
Adjusting on the roof ..................... 115
Important safety notes .................. 114
Setting the centre air vents ........... 114
Setting the side air vents ............... 115
Air-conditioning system
see Climate control
Air-recirculation mode
Activating/deactivating ................. 114
Important safety notes .................. 114
Airbag
Introduction ..................................... 44
Airbags
Front airbag (driver, front
passenger) ....................................... 45
Important safety guidelines ............. 44
Sidebag ............................................ 45
Triggering ......................................... 46
Windowbag ...................................... 46
Alarm system
see ATA (Anti-Theft Alarm system)
All-wheel drive
Engaging/disengaging ................... 168
Important safety notes .................. 167
LOW RANGE transmission ratio ..... 168
Anti-lock Braking System
see ABS (Anti-lock Braking System)
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Aquaplaning ....................................... 151
Armrests .............................................. 84
Ashtray ............................................... 231
ASR (Acceleration skid control)
Deactivating/activating ................... 56
Display message ............................ 203
4Index

Function/Notes ............................... 55
Important safety notes .................... 55
Indicator lamp ................................ 218
ASSYST
Service interval display .................. 250
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 58
Interior motion sensor ..................... 59
Switching off the alarm .................... 58
Tow-away protection ........................ 58
Attachments/add-on equipment ....... 28
Authorised workshop
see Qualified specialist workshop
Automatic climate control
see Climate control
Automatic engine start/stop
ECO Start (Euro 6 engines) ............ 134
see ECO Start
Automatic headlamp mode ................ 88
Automatic locking ............................... 66
Automatic transmission
Accelerator pedal position ............. 139
Changing gear ............................... 138
Changing gear yourself .................. 139
Driving tips .................................... 139
Emergency running mode .............. 140
Important safety notes .................. 138
Kickdown ....................................... 139
Manoeuvring .................................. 139
One-touch gearshifting .................. 139
Overview ........................................ 138
Problem (fault) ............................... 140
Pulling away ................................... 132
Releasing the parking lock man-
ually ............................................... 140
Selector lever ................................ 138
Selector lever positions ................. 138
Shift ranges ................................... 139
Starting the engine ........................ 130
Trailer towing ................................. 140
Automatic transmission emer-
gency running mode ......................... 140
AUX jack ............................................. 234
Auxiliary heater
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary heating
Activating/deactivating heater
booster mode ................................ 120
Adjusting ....................................... 193
Conditions for switching on ........... 117
Heating time .................................. 116
Important safety notes .................. 115
Operating with the button (control
panel) ............................................ 117
Operation with the remote con-
trol ................................................. 118
Operation with the timer ................ 122
Selecting a switch-on time ............. 117
Setting the switch-on time ............. 118
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary warm-air heater
Problem (malfunction) ................... 125
B
Ball coupling
Fitting ............................................ 177
Removing ....................................... 178
BAS (Brake Assist System)
Function/notes ................................ 56
BAS (Brake assist)
Display message ............................ 203
Indicator lamp ................................ 218
Basic settings
see Settings
Battery
Isolating switch .............................. 127
Battery (vehicle)
Care ............................................... 256
Charge indicator lamp ................... 220
Charging ........................................ 255
disconnecting and connecting
(engine compartment) ................... 254
Disconnecting/connecting ............ 252
Display message ............................ 215
Fitting/removing (engine com-
partment) ....................................... 255
Important safety notes .................. 250
Jump starting ................................. 265
Location ......................................... 252
Removing and fitting ...................... 254
Index 5

Removing and fitting the floor cov-
ering (driver's footwell) .................. 252
Before pulling away
Important safety notes .................. 129
Belt
see Seat belts
Belt tensioner
Activation ......................................... 46
Bleeding the fuel system .................. 137
Blind Spot Assist
Activating/deactivating ......... 163, 193
Notes/function .............................. 162
Trailer towing ................................. 163
BlueTEC (AdBlue®) ............................. 300
BlueTec® exhaust gas aftertreat-
ment
AdBlue® display ............................. 182
Bonnet
Closing ........................................... 242
Display message ............................ 216
Important safety notes .................. 241
Indicator lamp ................................ 225
Opening ......................................... 242
Bottle holder
see Bottle holders
Bottle holders .................................... 231
Brake
EBD .................................................. 57
Maintenance .................................. 218
Brake Assist
see BAS (Brake Assist System)
Brake Assist System
see BAS (Brake Assist System)
Brake fluid
Checking the level ......................... 246
Display message ............................ 204
Notes ............................................. 303
Warning lamp ................................. 218
Brake force distribution, elec-
tronic
see EBD (electronic brake force
distribution)
Brake lamp
Replacing bulbs ............................... 99
Brake lamp (platform truck)
Replacing bulbs ............................. 100
Brake lamps
Adaptive ........................................... 55
Brake linings
Display message ............................ 203
Indicator lamp ................................ 221
Brake pads/linings
New ............................................... 150
Brake system
Malfunction .................................... 203
Warning lamp ................................. 218
Brakes
ABS .................................................. 55
Adaptive Brake Assist .................... 161
Applying the parking brake ............ 146
BAS .................................................. 56
Brake fluid (notes) ......................... 303
Checking brake fluid level .............. 246
Display message ............................ 203
Driving tips .................................... 149
Important safety notes .................. 149
New brake pads/linings ................ 150
Parking brake (notes) ..................... 150
Breakdown
Fire extinguisher ............................ 265
First-aid kit .................................... 264
Jump-starting ................................. 265
Reflective safety jacket .................. 264
Vehicle tool kit ............................... 263
Warning lamp ................................. 264
Warning triangle ............................ 264
see Flat tyre
see Towing away
Bulb
see Changing a bulb
C
Car
see Vehicle
Car wash (care) ................................. 257
Care
Access step in the bumper ............ 261
Automatic car wash ....................... 257
Display ........................................... 261
Exterior lighting ............................. 259
Gear or selector lever .................... 262
High-pressure cleaner .................... 258
Interior ........................................... 261
6Index

Loading tailgate (aluminium side
panel) ............................................ 261
Notes ............................................. 256
Paint .............................................. 258
Plastic trim .................................... 261
Reversing camera .......................... 260
Roof lining ...................................... 262
Seat belt ........................................ 262
Seat cover ..................................... 262
Sensors ......................................... 260
Sliding door ................................... 260
Steering wheel ............................... 262
Step (electrical) ............................. 260
Trim pieces .................................... 262
Washing by hand ........................... 257
Washing the engine ....................... 258
Wheels ........................................... 259
Windows ........................................ 258
Wiper blades .................................. 259
Carrier system
Ladder rack ................................... 240
CD player/CD changer ...................... 187
Cell phone
see Mobile phone
Central locking
Automatic locking ............................ 66
Locking/unlocking (buttons) ........... 65
Locking/unlocking (emergency
key element) .................................... 61
Locking/unlocking (key) .................. 60
Locking/unlocking manually ............ 65
Central locking system
Important safety notes .................... 65
see Central locking
Centre console overview .................... 36
Changing a bulb
Display message ............................ 206
Warning and indicator lamps ......... 225
Changing bulbs
Additional indicators (roof) ............ 100
Additional turn signals ..................... 98
Brake lamp (platform truck) ........... 100
Cornering lamps .............................. 97
Daytime driving lights (halogen
headlamp) ........................................ 97
Dipped-beam headlamps ................. 96
Front interior light .......................... 102
Licence plate illumination (plat-
form truck) ..................................... 100
Licence plate lighting ....................... 99
Overview of lamp types (front
bulbs) ............................................... 96
Overview of lamp types (rear
bulbs, panel van/crew bus) ............. 98
Overview of lamp types (rear
bulbs, platform truck) .................... 100
Parking lamp (rear, platform
truck) ............................................. 100
Parking lamp (rear) .......................... 99
Parking lamps .................................. 96
Perimeter lamp ...................... 100, 101
Rear foglamp (all-wheel-drive
vehicle) ............................................ 99
Rear foglamp (platform truck) ........ 100
Rear interior light ........................... 102
Reversing lamp (platform truck) .... 100
Side lamp ......................................... 96
Side marker lamp .......................... 101
Tail lamp (platform truck) .............. 100
Turn signals (front) ........................... 97
Turn signals (rear, platform truck) .. 100
Turn signals (rear) ............................ 99
see Replacing bulbs
Changing the battery (key) ................. 63
Checklist
Before driving off-road ................... 153
Child
Restraint system .............................. 48
Child seat
Forward-facing restraint system ...... 51
ISOFIX .............................................. 49
On the front-passenger seat ............ 50
Rearward-facing restraint system .... 50
Recommendations ........................... 52
Suitable positions ............................ 51
Top Tether ....................................... 49
Child-proof lock
Rear door ......................................... 54
Sliding door ..................................... 54
Child-proof locks
Important safety notes .................... 53
Children in the vehicle
Important safety notes .................... 47
Cigarette lighter ................................ 232
Index 7

Cleaning
Mirror turn signal ........................... 259
Trailer tow hitch ............................. 261
Climate control
Air conditioning ............................. 108
Air conditioning in the rear com-
partment ........................................ 110
Auxiliary heating ............................ 115
Checking/cleaning the air filter
(rear-compartment air condition-
ing) ................................................ 248
Cooling with air dehumidification .. 111
Demisting the windows .................. 112
Heating .......................................... 106
Heating in the rear compartment ... 109
Important safety notes .................. 106
Operating the load compartment
air vents ......................................... 126
Problem with the rear window
heating .......................................... 113
Problems with the windscreen
heating .......................................... 113
Rear-compartment air condition-
ing ................................................. 110
Rear-compartment heating ............ 109
Reheat function (air dehumidifica-
tion) ............................................... 112
Setting the air distribution ............. 112
Setting the air vents ...................... 114
Setting the airflow ......................... 112
Setting the temperature ................ 111
Switching air-recirculation mode
on/off ............................................ 114
Switching on/off ........................... 111
Switching the rear window heat-
ing on/off ...................................... 113
Switching windscreen heating
on/off ............................................ 113
Systems overview .......................... 106
Clutch system (checking brake
fluid level) .......................................... 246
Cockpit
Overview .......................................... 31
see Instrument cluster
COLLISION PREVENTION ASSIST
Activating/deactivating the dis-
tance warning function .................. 161
COMAND display
Cleaning ......................................... 261
Combination switch ............................ 90
Communications devices
Type approval/frequency .............. 294
Communications equipment
Operation ....................................... 233
PND fittings ................................... 234
Ports .............................................. 234
Consumption statistics (on-board
computer) .......................................... 194
Control panel
above the windscreen ...................... 37
Centre console ................................ 36
Climate control ................................ 36
Driver's door .................................... 38
Left and right side of the steering
wheel ............................................... 38
Convenience closing feature .............. 78
Convenience opening feature ............ 78
Conversions/equipment .................... 28
Coolant (engine)
Checking the level ......................... 245
Display message ............................ 210
Displaying the temperature (on-
board computer) ............................ 186
Filling capacity ............................... 304
Important safety notes .................. 245
Topping up ..................................... 246
Cooling
see Climate control
Cornering lamps
Replacing bulbs ............................... 97
Cornering light function
Function/notes ................................ 91
Cruise control
Activating ....................................... 155
Activation conditions ..................... 155
Calling up the stored speed ........... 156
Cruise control lever ....................... 155
Deactivating ................................... 156
Display message ............................ 212
Driving system ............................... 154
Important safety notes .................. 154
LIM indicator lamp ......................... 155
Problem (malfunction) ................... 157
Selecting ........................................ 155
8Index