Mercury SV9100 User manual

SV9100 User Guide with UM8000
Voicemail
Quick Guide to using your telephone
and voicemail

CALL CALL
HSET
LIST VMSG >>>
4:26 PM MON 13 JUN 2009
CALL RECORD DEPT VM
(7) Feature - Used to activate any features as terminal setup functions.
Record–press to record a conversation. This will be saved as a voicemail.
VM –Will be lit when a voicemail is left in your vm.
DIR
Telephone Quick Guide
(1) Call Indicator Lamp - Lamp at top corner of DT Series Display flashes when a call terminates to the terminal. this
lamp flashes fast when a call terminates to the terminal and flashes slower when a message has been left.
(2) Exit - The user can exit from a screen mode by pressing this key.
(3) Softkeys - Any feature shown at the bottom of the LCD (the screen) is available. The appropriate feature key is
displayed on the screen according to the call handling process.
(4) Help - The user can press this key followed by a programmable key to check what Line or Programmable Feature
is programmed on the key.
(16) Programmable Keys - These keys can be programmed as Flexible Line key/Programmable Feature Keys by the
Telephony Server Administrator. What’s on your phone:
(5) Recall - Press key to finish an outside call and hear the dial tone.
(6) Answer - When LED on this key is lit, press key to answer a waiting call.
(8) Mic –Press to turn microphone on and off. When lit red, microphone is on allowing you to respond hands free.
When light is off, speaker phone is muted.
(9) Menu - From this key, the user can access to the functions not normally used (such as terminal settings,
downloads and access to XML applications) easily.
(10) Cursor - By using this Key, a user can access various features with simple cursor operation.
CALL –External calls (inbound and outbound) land on this button.
Security –Available only on IP phones.
(13) Speaker- Controls the built-in speaker for Hands Free dialing / Monitoring of calls.
(12) Redial –Press Cursor Left to access Last Number Call, Speed Calling-Station/Group, then Cursor down to scroll.
(11) Enter –When using the Cursor, the center can be pressed to accept an entry.
(14) Transfer - Allows the station user to transfer established calls to another station, without attendant assistance.
HSET –Allows use of a wired Headset by pressing this button.
(15) Hold - Press this key to place an internal or external call on hold.
11
1
2
3
4
5
6
7
8
9
10
12
13
14
15
16
Blank Buttons –Allows for programming of Personal speed dials on this button.

Telephone Features –Quick Ref Page 1
PLACE AN EXTERNAL CALL: PLACE INTERNAL CALL:
Lift handset or Dial 9 and the number. Dial extension or press programmed button.
TO PARK A CALL
With a call in progress
Press [TRANSFER] Button then the [PARK] button OR #6
Dial a park location: 01 ~ 64.
TO PICKUP A PARKED CALL
Lift handset or press the [Park P/U] button OR *6
Dial the announced park location: 01 ~ 64.
TO TRANSFER A CALL:
With the call in progress.
Press Transfer, dial the station number of the telephone you want to transfer the call to.
Announce and/or hang up. If equipped with a pre-programmed station button while on a call press
the station button and/or announce or hang up.
CONFERENCE CALL:
With a call in progress, press [Conf.] Soft key in the display
Place a second call (internal or external= Dial 9) and announce conference.
Press [Add] Soft key in the display then press [Begin] Soft Key in the display and establish conference.
To add another person follow the same procedure.
To drop out of the conference press [Transfer] and the other parties will remain in the conference.
*To establish conference quickly, place a second call (internal or external= Dial 9) and announce conference.
press [Conf.] button (if applicable) twice.
TO PICKUP A RINGING TELEPHONE:
Extension Ringing:
Press ** + the extension number of the station you wish to answer. Or if no line appearance then press **+ the virtual extension Number.
Press *# to pick up the 1st Inbound call for any phone.
Lift the handset and begin conversing
PAGE ALL:
This feature allows you to page through all of the telephones not in use or not in DND (Do Not Disturb). When using ALL CALL PAGE you cannot respond to the person paging.
Lift the handset or press Speaker.
Press ALL PAGE button or Dial 701 + 1, or Dial InPg + 0.
LAST NUMBER REDIAL:
Press Redial and scroll to the number you want using the up and down arrow keys in the display or continuously press redial.
Then press speaker or lift the handset to place the call.
AUTOMATIC REDIAL:
This feature allows the phone system to auto redial a number you received a busy or no answer.
Upon placing a call and receiving a busy tone or no answer.
Press the [Rpt] soft key in the display and the number will be redialed after 1 minute.

Telephone Features –Quick Ref Page 2
GROUP LISTENING:
This feature allows you to listen to both sides of the conversation without having to put the caller on speakerphone.
With a call in progress over the handset, press Speaker 2 times. (Do not hang up handset.)
MUTE YOUR CALL WHILE ON A SPEAKERPHONE CONVERSATION:
Press the Mic key. A red MIC light indicates that the microphone is on and you can respond hands free to incoming calls. When the light is off, your microphone is muted.
ACTIVATE DND (Do Not Disturb):
This feature allows you to turn off the ringer at a particular telephone. When DND is active the line key will still blink, there just will be no audible sound.
To Set:
Leave handset in cradle.
Press the down arrow in the display and press the [Prog] Soft key in the display. Then press the [DND] Soft key , [Set] Soft key , then select [ALL], [EXT], or[IMC] Soft Key. These options are all
calls, external calls, or internal intercom calls.
To cancel: Press [Prog] Soft key then press [DND] Soft key then [Cancel] Soft key.
TO PROGRAM A PERSONAL SPEED DIAL FOR YOUR STATION
From your station Press the down arrow and then Press press the [Prog] Soft key in the display then press [STA] Soft key. Dial the speed dial location where you want to place it(1 thru 10) then
dial 9 plus the telephone number then press Hold. At this point you can enter a name for the speed dial using alpha numeric (The same as a cell phone) use # to scroll forward and the Feature
button to scroll back or delete. When finished press Hold.
TO CALL A SPEED DIAL NUMBER:
Press [Dir] Soft key in display followed by [STA] Soft key in display. You can either scroll through using the up and down arrows in the display or you can enter the first letter of the speed dial
name using alpha numeric then press either the up or down arrows in the display. To call that number press the [Dial] Soft key or press speaker.
TO FORWARD YOUR TELEPHONE TO ANOTHER EXTENSION:
At the station you want your phone to ring at, with the handset left in the cradle, Press the down arrow and press the [Prog] Soft key in the display.
Press[Cfwd] Soft key then select the down arrow in the display and select [Flw] Soft key ( Stands for follow me) then select [SET] Soft key then enter your extension number so calls to your
phone will now ring at the station you are sitting at.
To cancel follow me: At your station or the station you set it up at press [Prog] Soft key followed by the down arrow in the display then select [Flw] Soft key then select [Cancel] Soft key.
FOR OFFSITE FORWARDING:
From your station Press the down arrow and then Press the [Prog] Soft key in the display, Press [Cfwd] Soft key then select the down arrow in the display and select [All] Soft key ( Stands for all
calls) then select [SET] Soft key then enter 9+ number so calls to your phone will now ring at the phone number/location you entered.
To cancel: press [Prog] Soft key followed by the down arrow in the display then select [All] Soft key then select [CNCL] Soft key.
TO PROGRAM A ONE TOUCH KEY:
When phone is idle, Press 751 then press the desired button to be programmed. Press 01 –Next enter the extension number or phone number you wish to have on that button. Press Hold key.
Press Speaker to finish.
Note: for a phone number be sure to include 9
TO CHANGE YOUR RING TONE:
When phone is idle, Press 720. Then choose [1] for Icm (Internal) or [2] for Ext (External) Calls. You can then choose by pressing buttons 1 –8 to listen to the ring tones. Whichever one you stop
on, will be the ring tone.

Softkey Reference
***this is not a comprehensive list
•When the phone is at rest
–List > contains 2 lists, Redial and CID (Caller ID)
–Dir > provides access to directories, EXT is all extensions in your business, SPD is Global Speed
Dial list that everyone has, STA is Station Speed Dial list set up by individual users.
–VMsg > accesses voicemail functions
–Arrow down > for more menu choices
–Icm > is Intercom for paging (mostly you will not need)
–Prog > accesses programming functions for your phone such as Call Forward and Do Not
Disturb
•When you are on a call (the softkeys will be different)
–Conf > starts a conference call…see Quick Ref page 1
–Rpt > repeat dial
–Save > save number to a directory
–Trf > call a transfer
•Miscellaneous softkey definitions
–Rls > “Releases” or hangs up a call
–MW > Message Waiting, a voice mails message is waiting

Voicemail System Instructions - Ref Page 1
TOSET UPYOUR MAILBOX FROM YOUR PHONE:
•With the handset in the cradle, press the VMsg softkey on your telephone.
•You will be prompted to enter a security code. The default is “1111”. You will be asked to change this code.
•Listen to the tutorial and set up your voice mailbox. Do not hang up until you hear her say, “Great, Welcome to
the Voicemail System!...”
SAMPLE VOICE MAIL GREETING:
Hello. You have reached the voice mailbox of _________. I am currently on the phone or away from my desk. Please
leave your name, telephone number and the reason for your call and I will return your call as soon as possible. Thank
you.
TOCHECK MESSAGES FROM YOUR PHONE:
•With the handset in the cradle, press the VMSG key on your telephone.
•When prompted, enter your security code.
•Follow the prompts. If you have a display phone, you will not hear a voice, the prompts WILL BE IN YOUR
DISPLAY.
•If you do not have a display, the system will prompt you by asking questions. Press 1 for yes and 2 for no.
•To check new messages, press NEW. To Save/Archive a message, press ARCH.
•To delete a message, press DEL. For more options, press MORE.
TOCHECK YOUR MESSAGES FROM ANOTHER PHONE INTHE OFFICE:
•With the handset in the cradle, press the Message key on your telephone.
•If prompted for a security code, dial *2# until you hear the company main greeting.
•At the main greeting, dial 9plus your 3-digit voice mailbox (extension number).
•Enter your security code and follow the prompts.

Voicemail System Instructions - Ref Page 2
TOCHECK YOUR MESSAGES FROM OUTSIDE THE OFFICE:
•Dial the office phone number.
•If answered by a person, ask them to transfer you to voice mail at (300)
•At your company’s main greeting, dial 9and your 3-digit voice mailbox (extension number).
•Enter your security code and follow the prompts.
WHILE LISTENING TOA MESSAGE FROM OUTSIDE THE OFFICE:
•Dial *to skip the message and save it as ‘new.’
•Dial #to repeat the message.
•Dial 1to advance to the end of the message.
•Dial 2to forward the message to someone else in the office.
•Dial 221 to save the message.
•Dial 222 to delete the message.
•Dial 5to change the playback volume.
•Dial 7to repeat the previous 3 seconds of the message.
•Dial 8to pause message playback. Dial 8 again to resume playback.
•Dial 9to advance 3 seconds within the message.
TRANSFERRING A CALL INTO VOICE MAIL QUICKLY:
•With the call in progress, press the TRANSFER key.
•Dial the extension number plus 7and hang up immediately.
TRANSFERRING A CALL DIRECTLY INTO VOICE MAIL:
(Use this procedure if an employee has DND activated or if the employee does not have a desk phone associated with their voice mailbox.)
•With the call in progress, press the TRANSFER key.
•Dial “300” on the telephone keypad and wait until the voicemail answers.
•When automated attendant answers, dial the employee mailbox number, plus 2.
•Hang up immediately so the caller will hear the entire voice mail greeting.