Miele CM 6363 User manual

Operating instructions
Coffee machine
To avoid the risk of accidents or damage to the appliance it is
essential to read these instructions before it is installed and used for
the first time.
en-GB M.-Nr. 11 619 260

Caring for the environment
2
Packaging material
The packaging material used protects
the machine during transportation.
Please retain the original box and
polystyrene pieces so that you can
pack the machine securely, should you
need to transport it in the future.
Disposing of your old
appliance
Electrical and electronic appliances
often contain valuable materials. They
also contain specific materials,
compounds and components, which
were essential for their correct function
and safety. These could be hazardous
to human health and to the environment
if disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local
community waste collection / recycling
centre for electrical and electronic
appliances, or contact your dealer or
Miele for advice. You are also
responsible for deleting any personal
data that may be stored on the
appliance being disposed of. Please
ensure that your old appliance poses no
risk to children while being stored prior
to disposal.

Contents
3
Caring for the environment .............................................................................. 2
Warning and Safety instructions...................................................................... 6
Product description .......................................................................................... 15
Controls and indicators .................................................................................... 17
Operation............................................................................................................ 19
Symbols in the display ........................................................................................ 20
Miele@home....................................................................................................... 21
Before using for the first time .......................................................................... 22
Filling the water container................................................................................ 24
Filling the coffee bean container ..................................................................... 25
Switching on and off ......................................................................................... 26
Cup heating........................................................................................................ 27
Adjusting the central spout to the correct cup height................................... 28
Making drinks .................................................................................................... 29
Making coffee with and without milk................................................................... 29
Milk preparation................................................................................................... 30
Using a milk carton with the milk siphon ...................................................... 31
Making a coffee................................................................................................... 32
Cancelling a drink................................................................................................ 32
DoubleShot.......................................................................................................... 32
Making2portions (sensor control)................................................................. 33
Coffee pot............................................................................................................ 33
Making coffee drinks with ground coffee............................................................ 34
Adding ground coffee..................................................................................... 34
Tea....................................................................................................................... 35
TeaTimer......................................................................................................... 36
Making tea...................................................................................................... 36
Dispensing warm or hot water ............................................................................ 37
Expert mode....................................................................................................... 38
Grinder setting................................................................................................... 39
Adjusting the fineness of grind............................................................................ 39

Contents
4
Parameters......................................................................................................... 40
Displaying and changing parameters.................................................................. 40
Portion size.......................................................................................................... 40
Ground quantity................................................................................................... 41
Brewing temperature ........................................................................................... 41
Pre-brewing the ground coffee............................................................................ 41
Profiles................................................................................................................ 42
Creating profiles .................................................................................................. 42
Making drinks stored in a profile ......................................................................... 42
Changing drinks within a profile.......................................................................... 42
Editing profiles..................................................................................................... 42
Setting when the profile should change......................................................... 42
Changing the name ........................................................................................ 43
Deleting a profile ............................................................................................ 43
MobileStart......................................................................................................... 44
Settings .............................................................................................................. 45
Displaying and changing Settings....................................................................... 45
Language............................................................................................................. 45
Timer: switch off after.......................................................................................... 45
TeaTimer.............................................................................................................. 45
Volume................................................................................................................. 45
Display brightness............................................................................................... 45
Lighting................................................................................................................ 45
Info (display information) ..................................................................................... 45
Altitude ................................................................................................................ 45
Performance mode.............................................................................................. 45
Eco mode ....................................................................................................... 46
Barista mode .................................................................................................. 46
Latte mode ..................................................................................................... 46
Party mode ..................................................................................................... 46
Water hardness ................................................................................................... 46
System lock.................................................................................................... 47
Miele@home ........................................................................................................ 47
Remote control.................................................................................................... 48
RemoteUpdate .................................................................................................... 48
Software version.................................................................................................. 49
Showroom programme (Demo mode)................................................................. 49
Factory defaults................................................................................................... 49
Cleaning and care ............................................................................................. 50
Overview of cleaning intervals............................................................................. 50

Contents
5
Cleaning by hand or in the dishwasher............................................................... 51
Unsuitable cleaning agents ................................................................................. 52
Drip tray and waste container ............................................................................. 53
Cleaning the drip tray cover ................................................................................ 54
Water container ................................................................................................... 54
Removing and cleaning the water container filter............................................... 55
Dismantling and cleaning the central spout........................................................ 55
Cleaning the steam jet......................................................................................... 57
Cleaning the milk pipework and rinse valve........................................................ 58
Cleaning the milk siphon ..................................................................................... 59
Cleaning the milk flask ........................................................................................ 59
Bean container and ground coffee chute............................................................ 60
Cleaning the casing............................................................................................. 60
Opening the “Maintenance” menu ...................................................................... 60
Rinse the appliance............................................................................................. 60
Rinsing the milk pipework ................................................................................... 60
Cleaning the milk pipework (maintenance programme)...................................... 61
Degreasing the brew unit and cleaning the interior............................................. 62
Descaling the machine ........................................................................................ 64
Problem solving guide ...................................................................................... 67
Messages in the display...................................................................................... 67
Unusual performance of the coffee machine ...................................................... 70
Unsatisfactory results.......................................................................................... 77
Transporting the machine................................................................................. 79
Evaporating the coffee machine.......................................................................... 79
Packing the machine ........................................................................................... 79
After sales service and warranty ..................................................................... 80
Contact in the event of a fault ............................................................................. 80
Warranty .............................................................................................................. 80
Accessories ....................................................................................................... 81
Saving energy .................................................................................................... 82
Electrical connection ........................................................................................ 83
Installation.......................................................................................................... 84
Dimensions ........................................................................................................ 85
Technical data.................................................................................................... 86
Conformity declaration ..................................................................................... 87

Warning and Safety instructions
6
This coffee machine complies with all the stipulated safety
requirements. Inappropriate use can, however, lead to personal
injury and material damage.
Read the operating instructions carefully before using the coffee
machine. They contain important information on the installation,
safety, use and maintenance of the appliance. This prevents both
personal injury and damage to the coffee machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing and connecting the coffee machine as well as
the safety instructions and warnings.
Miele cannot be held liable for injury or damage caused by non-
compliance with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.

Warning and Safety instructions
7
Correct application
 This coffee machine is intended for home use.
 This coffee machine is not intended for outdoor use.
 This coffee machine must not be used at altitudes above 2000m.
 It must only be used as a domestic appliance to make espresso,
cappuccino, latte macchiato, tea etc. Any other use is not permitted.
 This coffee machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience and
knowledge, if they are supervised whilst using it, or have been
shown how to use it in a safe way and recognise and understand the
consequences of incorrect operation.

Warning and Safety instructions
8
Safety with children
Danger of burning and scalding on the dispensing spouts.
Children's skin is far more sensitive to high temperatures than that
of adults.
Ensure children do not touch hot surfaces of the coffee machine or
place parts of their body under the dispensing spouts.
 Install the coffee machine where it is out of the reach of children.
 Children under 8years of age must be kept away from the coffee
machine and the mains connection cable and plug/socket.
 Children aged 8and older may only use the coffee machine
without supervision if they have been shown how to use it in a safe
manner.
Children aged 8and older must be aware of the potential dangers
caused by incorrect operation.
 Please supervise children in the vicinity of the coffee machine and
do not allow them to play with it.
 Young children must not be allowed to clean the coffee machine
at all. Cleaning may only be carried out by children 8years of age or
older under the supervision of an adult.
 Remember that coffee and espresso are not suitable drinks for
children.
 Danger of suffocation! Whilst playing, children may become
entangled in packaging material (such as plastic wrapping) or pull
the packaging material over their head, presenting the risk of
suffocation. Keep packaging material away from children.

Warning and Safety instructions
9
Technical safety
 A damaged coffee machine is dangerous. Check it for any visible
damage before setting it up. Never attempt to use a damaged coffee
machine.
 To avoid the risk of damage to the machine, make sure the
connection data (voltage and frequency) on the data plate
corresponds to the household supply, before connecting the
machine to the mains supply. Consult a qualified electrician if in any
doubt.
 The electrical safety of this coffee machine can only be
guaranteed when correctly earthed. It is essential that this standard
safety requirement is met. If in any doubt please have the electrical
installation tested by a qualified electrician.
 Reliable and safe operation of the coffee machine can only be
guaranteed if it is connected to the mains electrical supply.
 Do not connect the machine to the mains electricity supply by a
multi-socket adapter or an extension lead. These are a fire hazard
and do not guarantee the required safety of the appliance.
 The coffee machine must not be used in a non-stationary location
(e.g. on a ship).
 Unplug the machine from the power supply immediately if you
notice any damage or smell scorching, for example.
 Ensure that the mains connection cable cannot be pinched or
damaged by any sharp edges.
 The mains connection cable should not hang down. Someone
could trip over it with the risk of injury and damage the machine.
 Only use the coffee machine in rooms where the ambient
temperature is between +10°C and +38°C.
 Position the coffee machine at a height of at least 850mm from
the floor.

Warning and Safety instructions
10
 Danger of overheating. Please ensure that there is adequate
ventilation around the coffee machine. Do not cover the coffee
machine with tea towels etc. while it is in use.
 If the coffee machine is installed behind a closed furniture front, it
may only be used with the furniture door open (see “Installation” for
the minimum niche size). Heat and moisture can build up behind the
furniture front when closed. This can result in damage to the
appliance and/or furniture unit. Do not close the furniture front while
the coffee machine is in use. Leave the furniture door open until the
coffee machine has cooled down completely.
 Protect the coffee machine from water and water spray. Do not
immerse the machine in water.
 Repairs and other work by unqualified persons to the machine
and the connection cable could be dangerous. The manufacturer
cannot be held liable for unauthorised work. Repairs may only be
carried out by a Miele authorised service technician.
 While the machine is under warranty, repairs should only be
undertaken by a Miele authorised service technician. Otherwise the
warranty is invalidated.
 Miele can only guarantee the safety of the machine when original
Miele spare parts are used. Faulty components must only be
replaced by genuine Miele original spare parts.
 The coffee machine must be disconnected from the electricity
supply during repair work.
 Never open the outer casing of the machine. Tampering with
electrical connections or components and mechanical parts is highly
dangerous to the user and can cause operational faults or electric
shock.
 Only use original Miele accessories. If other parts are used,
warranty, performance and/or product liability claims will be
invalidated.

Warning and Safety instructions
11
Correct use
Danger of burning and scalding on the dispensing spouts.
The liquids and steam dispensed are very hot.
Keep well away from the area underneath the spouts when hot
liquids and steam are being dispensed.
Do not touch hot components.
Hot liquid or steam could spatter from the spouts. Ensure that the
central spout is clean and fitted correctly.
Water in the drip tray can also be very hot. Take care when
emptying it.
Danger of injury to the eyes.
Never look directly at the lighting or use optical instruments to look
at it.
 Please note the following regarding water:
- The water quality must conform to the requirements for drinking
water in the country in which the coffee machine is being used.
- Only use cold, fresh tap water to fill the water container. Hot or
warm water or other liquids can damage the coffee machine.
- Change the water every day to prevent a build-up of bacteria.
- Do not use carbonated water.
 Only fill the bean container with roasted espresso/coffee beans.
Do not fill the bean container with coffee beans which have been
treated with additives or with ground coffee.
 Do not fill the bean container with any type of liquid.
 Do not use green (unroasted) coffee beans or mixtures of coffee
beans which contain green coffee beans. Green coffee beans are
very hard and still contain residual moisture. These can damage the
coffee machine grinder as soon as grinding begins.

Warning and Safety instructions
12
 Do not use coffee beans which have been treated with caramel,
sugar or other substances including sugary liquids. Sugar will
damage the coffee machine.
 Only fill the coffee chute with ground coffee beans.
 Do not use any caramelised ready ground coffee. The sugar in the
coffee will stick to and block the brew unit of the coffee machine.
The cleaning tablets for degreasing the brew unit will not remove this
type of deposit.
 Only use milk without additives. Additives in milk usually contain
sugar and this will stick to the milk pipework.
 If using dairy milk make sure that it has been pasteurised.
 When making tea, please follow the instructions on the packaging.
 Do not place flaming alcohol mixtures underneath the central
spout. The flames could ignite plastic components and cause them
to melt.
 Do not use naked flames, e.g. a candle, on or near the coffee
machine. The coffee machine could catch fire with the risk of the fire
spreading.
 The machine must not be used for cleaning objects.

Warning and Safety instructions
13
Cleaning and care
 Refer to the relevant instructions in “Cleaning and care”.
 Clean the coffee machine and the milk flask (supplied as standard,
depending on model) daily, particularly before using for the first time.
 All parts of the milk system need to be cleaned thoroughly and
regularly. Milk contains bacteria which proliferate rapidly with
inadequate cleaning.
 Do not use a steam cleaner to clean this machine. Steam could
reach electrical components and cause a short circuit.
 Descale the coffee machine regularly depending on the water
hardness level in your area. Descale the machine more frequently in
areas with very hard water. Miele cannot be held liable for damage
arising from insufficient descaling, the use of incorrect descaling
agent or the use of descaling agent which is not of the appropriate
concentration.
 Degrease the brew unit regularly with Miele cleaning tablets.
Depending on the natural oil content of the coffee used, the brew
unit can become blocked quite quickly.
 Used coffee grounds should be disposed of with the organic
rubbish or on the compost heap. Do not empty them down the sink,
as they could block it.

Warning and Safety instructions
14
For machines with stainless steel surfaces:
 Do not use sticky notes, adhesive tape, masking tape or other
types of adhesive on the stainless steel surfaces.
 Stainless steel surfaces are susceptible to scratching. Even
magnets can cause scratches.

Product description
15
aHot-water spout
bControl panel
cCup heater*
dWater container
eGround coffee chute
fBean container
gGrinder setting (behind the
appliance door)
hBrew unit (behind the appliance
door)
iHeight-adjustable central spout
jDrip tray with lid and waste
container
kMilk pipework aperture
lLower panel with drip tray cover
*depending on model: CM6360,
CM6560

Product description
16
aMilk flask*
bMilk siphon
cMilk pipework with rinse valve
*depending on model: CM6360,
CM6560

Controls and indicators
17
aOn/Offbutton
For switching coffee machine on and
off
bDisplay
For showing information about the
current action or status
cDrink buttons
For making drinks
dOptical interface
(For Miele Customer Service
Department only)
eSensor control
– For making other drinks: ristretto,
cappuccino italiano, flat white,
café au lait, hot milk and milk froth,
hot water, warm water, coffee pot
function
– Maintenance programmes
– Profiles
– Settings
f“2portions”sensor
For dispensing 2portions of a drink
at once
g“DoubleShot”sensor
For making a particularly strong and
aromatic coffee by using twice as
much ground coffee but the same
amount of water
hOKsensor
For confirming display messages and
saving settings
iArrow buttons
For scrolling through lists, selecting
entries or changing values
j“Back”sensor
For returning to the previous menu
and cancelling unwanted actions
kMobileStart sensor control
For activating the Remote start
option for making drinks via the
Miele@mobile app

Controls and indicators
18
Drink button symbols
Espresso
Coffee
Long coffee
Cappuccino
Latte macchiato
Espresso macchiato
Tea water

Operation
19
Sensors
To operate the coffee machine, touch
the sensors with your finger.
An audible signal is generated each
time a sensor is touched. You can
adjust the volume of the signal tones
or switch the tones off (see “Settings –
Volume”).
Drinks menu
When the following appears in the
display, you are in the drinks menu:
Select drink.
Select drink
Miele
You can find more drinks in the Further
menu (sensor control).
Selecting a menu and
navigating within a menu
To select a menu, touch the relevant
sensor control, e.g. the sensor
control.
Profiles
Maintenance
Other drinks
Miele
You will then be able to start an action
or change settings in the menu. A bar
on the right-hand side of the display
indicates that further options or text are
available.
To select a menu option, keep pressing
the arrow buttons until the option
you want is highlighted.
As soon as you reach a confirmable
value, message or setting, the
OKsensor control will light up orange.
Touch theOK sensor control to confirm
your selection.
The setting which is currently selected
in a list will have a tick beside it.
Exiting a menu or cancelling an
action
To exit the current menu, touch the
sensor.
Alternatively, touch the lit orange sensor
again to return to the drinks menu.

Operation
20
Symbols in the display
The following symbols may also appear in the display in addition to the text:
Symbol Explanation
This symbol indicates the “Settings” menu and the
“Language” menu option.
This symbol indicates that there is additional information
and advice about using the coffee machine. Select OK to
confirm the information.
This symbol appears if the system lock is activated.
Operation is locked.
The TeaTimer minute minder has been started (see “Tea –
TeaTimer”). The remaining brewing time is shown next to the
symbol.
This symbol appears while the appliance is being descaled.
(This symbol can also be found on the water container: fill
up to this mark).





If Miele@home has been activated for the coffee machine,
these symbols represent the quality/status of the WiFi
connection, indicating the strength in increments from
strong to not connected.