Miele CVA 5068 Product manual

Installation, maintenance and
problem solving guide
Built-in coffee machines
CVA 5060
CVA 5065
CVA 5068
To avoid the risk of accidents
or damage to the machine,
it is essential to read these
instructions before it is installed
and used for the first time. M.-Nr. 07 255 600
en-GB

Problem solving guide .............................................3
After sales service ................................................12
Cleaning and care ................................................13
Rinse the system ..................................................13
Rinse milk pipework................................................14
Clean milk pipework ...............................................15
Stainless steel milk flask with handle...................................16
Clean and refit the central spout ......................................17
Water container ...................................................18
Waste container ...................................................19
Drip tray ........................................................20
Drip tray cover ....................................................21
Coffee bean container ..............................................21
Central spout connector ............................................21
Interior and machine door ...........................................21
Brew unit ........................................................22
Cleaning the brew unit ...........................................24
Machine front .....................................................25
Descaling the machine ............................................27
Plumbed water connection (CVA 5065) ..............................30
Notes on connecting to the mains water supply ..........................30
Connecting the water inlet hose to the coffee machine ....................31
Connection to the water inlet .........................................31
Electrical connection U.K., ZA, IRL ..................................33
Installation ......................................................35
Adjusting the door hinges.........................................38
Contents

Repairs to electrical appliances should only be carried out
by a suitably qualified and competent person in strict
accordance with current local and national safety
regulations. Repairs and other work by unqualified
persons could be dangerous. The manufacturer cannot be
held liable for unauthorised work.
Various messages will appear in the display to warn of certain
problems. Follow the instructions which appear in the display
to remedy the problem.
Other problems or situations which occur in general use are
described in this chapter. With the help of the following notes
minor faults in the performance of the machine, some of
which may result from incorrect operation, can be put right
without contacting the Service Department. Please refer to
the operating instructions booklet as necessary.
What to do if...
. . . the machine does not light up after it has been
switched on.
^Has the lighting been switched off? (See "Settings,
Lighting").
^If not, then the lighting is defective. Call the Miele Service
Department.
. . . nothing appears in the display.
The machine is not connected to the electricity supply.
^Is the master switch in the 0 position?
^Is it plugged in and switched on at the socket?
^Check that the fuse is not defective and that the mains fuse
has not tripped. If it has, contact the Miele Service
Department.
. . . the machine suddenly switches itself off.
The machine will switch itself off automatically after a certain
length of time if it is not being used. This time depends on the
switch off time which has been programmed.
Problem solving guide
3

The water temperature could be too high. The machine will
remain switched off until the water has cooled down
sufficiently.
There could be stones in amongst the coffee beans. If this is
the case, the machine will switch itself off automatically within
20 seconds to avoid damage.
- Call the Miele Service Department.
^Check that the plug is correctly fitted in the socket.
. . . the lighting suddenly switches itself off.
If the machine has not been used for 15 minutes the lighting
will switch itself off automatically.
. . . you cannot read the display.
If the machine is installed too low down, the display can be
hard to see.
^Try and improve this by adjusting the display contrast or
brightness.
. . . milk froth or milk is not flowing out of the central
spout.
The spout is clogged up.
^Clean the milk pipework as described in "Cleaning and
Care".
...amessage appears in the display reminding you to fill
or replace the milk flask even though it is full and
positioned correctly.
^Clean the flask thoroughly, paying particular attention to the
area around the handle and the neck.
Any soiling in these areas can prevent the sensors for the
milk flask from working properly.
. . . the coffee grinder makes a louder noise than usual.
There may be stones in amongst the coffee beans, or the
bean container may have emptied during grinding.
^Switch the machine off immediately.
Problem solving guide
4

^If the bean container is not empty call the Miele Service
Department. If it is empty fill the container with fresh beans.
. . . the espresso is dispensed too quickly.
The coffee is too coarsely ground.
^Set the grinder on a finer setting.
. . . the espresso is dispensed too slowly.
The coffee is too finely ground.
^Set the grinder on a coarser setting.
. . . the espresso is not hot enough.
^Have the cups and system been pre-warmed?
The smaller the cup, the more important it is to pre-warm it.
^Check the temperatures the different types of coffee have
been set to.
^Check whether the brew unit is blocked. Clean it if it is
blocked.
. . . coffee is not dispensed, even though the beans have
been ground and there is sufficient water in the water
container.
^Check whether the slide control for the fineness of the
coffee is at the finest setting, or if the amount of coffee to
be ground has been set at the largest amount.
Because the process is time controlled, it is possible that the
process has taken so long that there is no time left for
brewing.
^Select a slightly coarser coffee grind setting or a lower
setting for the amount of coffee to be ground.
. . . the machine door will not close.
^Are the containers in position correctly?
^It might be necessary to adjust the door hinges (see
"Installation: adjusting the door hinges").
Problem solving guide
5

. . . the steam system is switched off but milk froth can
still be made.
If the steam system is still hot, milk froth can still be made.
However, if the steam system has cooled down after being
switched off, it will need to heat up again before steam is
available for frothing milk.
. . . coffee preparation has been interrupted.
If the water container empties whilst a drink is being
prepared, a message will appear in the display to ask if you
wish for the drink preparation to continue after the water
container has been refilled. If you do not respond to this
question with "OK" within 5 minutes, the drink will be
cancelled. If you are using the plumbed in water supply,
check that the stopcock is open and that the water inlet hose
is not blocked.
. . . only water is dispensed when coffee has been
selected.
The lid of the ground coffee chute has been opened and
closed and then the "Have you added ground coffee and do
you want to make a drink now?" option has been selected.
However, the coffee chute has not been filled with ground
coffee.
After the drink has been dispensed, the coffee machine will
revert automatically to making coffee with coffee beans.
The beans may have become jammed. Pull the bean
container out of the machine and then push it back in again.
(Very large beans e.g. "ARKOR MEXICO MELANGE" can
cause a blockage).
Problem solving guide
6

...amessage keeps appearing asking you to empty the
drip tray even though it is empty.
^Have the contacts been properly cleaned and dried?
^Is the drip tray positioned correctly in the machine?
^Switch the machine off and then back on again with the
master switch.
^Buff the contacts a little, e.g. with fine glasspaper or emery
cloth.
^If this fault message continues to appear, please call the
Miele Service Department.
. . . the machine does not rinse through when switched
on, even though the Automatic rinsing programme is set
to "On".
If the temperature of the machine is above 60°C, rinsing
cannot take place.
. . . water or milk stops flowing whilst programming in the
amount to dispense.
The flow stops automatically when the maximum fill quantity is
reached. The maximum quantity is stored in memory.
If there was not enough water or milk in the water container or
milk flask, the amount that has been dispensed will not be
saved to memory.
. . . there is water in the waste container.
This is not a fault. The water is left over from the brewing and
cleaning process.
. . . there is a lot of residual "coffee water" in the waste
container.
If the slide control for the grinder is set to very fine, too much
residual "coffee water" can be left in the waste container.
^If a very fine grinder setting has not been set, call the Miele
Service Department.
Problem solving guide
7

. . . the descaling programme was started by mistake.
The descaling programme cannot be cancelled once you
have touched the OK sensor. The programme has to be
completed through to the end. This is a safety measure to
ensure that the machine is fully descaled, and is important for
the long-term protection of the machine and to ensure it
functions correctly.
. . . the coffee machine makes loud noises during the
descaling programme.
During the descaling programme you will hear loud noises as
water is flushed through the machine under high pressure.
These are no cause for concern.
. . . the heating-up time is getting longer, the amount of
water coming through is incorrect and the machine is not
performing properly.
The machine needs descaling.
...nowater comes out of the spouts.
The filters in the brew unit are dirty.
^Clean the filters by rubbing them with your finger.
. . . the brew unit or the waste container cannot be pulled
out of the machine.
The brew unit is not in the correct position. This can happen
if, for example, the machine door is opened during grinding
or brewing.
^Close the door. The brew unit will position itself correctly
automatically.
. . . the crema is not as it should be.
^Check that the grinder setting is not too coarse or too fine.
^Check the temperatures the different types of coffee have
been set to. If the temperature is too high, there will be dark
patches in the crema.
Problem solving guide
8

The crema will not form correctly if stale coffee or an
unsuitable coffee blend is used or if the central spout is set
too high.
. . . the message "Push water container in as far as it will
go" appears in the display.
Water has not been taken in.
^The water container has not been correctly positioned
inside the machine. Remove the water container and push
it back in again, making sure it is positioned correctly.
^This error message also appears if the water container was
not correctly filled for descaling. Fill the water container up
to the marker.
^After you have remedied the problem, switch the machine
off and then back on again after a short while. Select the
process you want again.
If this fault message still continues to appear in the display,
repeat the steps described above. If neither is the case and
the fault message still appears in the display, call the Miele
Service Department.
. . . the message "Fault - 94" appears
(plumbed in machines only).
There is a problem with the water inlet for the plumbed in
water supply.
^Check whether the inlet hose has become kinked or the
stopcock is not fully open.
If neither is the case and the fault message still appears in
the display, call the Miele Service Department.
. . . the seal on the connection between the coffee outlet
and the brew unit is damaged and is leaking.
^Replace it with the extra seal supplied.
^Check the machine door. Over time the door can come out
of alignment and damage the seal. Align the door using the
hinges (see "Installation: Adjusting the door hinges").
Problem solving guide
9

. . . too much crema has formed and is overflowing above
the coffee spouts.
Some types of coffee will produce too much crema if the
coffee or espresso temperature is set to maximum and the
amount of coffee to be ground is set too high.
^Set a lower temperature and reduce the amount of coffee
to be ground.
. . . the slide control for the grinder setting will not move.
^Close the machine door and dispense a cup of espresso
coffee.
The grinder setting slide control will now move.
. . . the brew unit cannot be removed.
The brew unit is not in the correct position.
^Close the door and switch the machine on.
The brew unit will position itself correctly.
. . . the message "Fault - 73" appears in the display.
The brew unit is dirty and cannot be positioned correctly.
^Touch the OK sensor.
^Take the brew unit out of the machine and clean it
thoroughly (see "Cleaning and care - Brew unit").
^Replace the brew unit in the machine and close the door.
If this fault message still continues to appear in the display,
please call the Miele Service department, quoting the fault
code.
. . . the message "Fault -76" appears in the display.
The brew unit is dirty.
^Clean the brew unit (see "Cleaning and care: Brew unit").
Problem solving guide
10

. . . the message "Fault -28" appears in the display.
Enough ground coffee for one portion, i.e. a level spoonful of
ground coffee, passes through the ground coffee chute. If
there is too much ground coffee, the machine is unable to
process it so that it can be emptied into the waste container,
and a fault message appears in the display. After touching
the sensor beside OK, the machine is ready for use again.
. . . the ground coffee chute cover cannot be pushed in
properly.
^Is the lid of the ground coffee chute closed?
. . . gurgling or hissing noises can be heard
(on plumbed in machines).
^The water container is being filled automatically with water.
. . . the door is difficult to open or close and the seal in
the connection between the brew unit and the central
spout has slipped off.
^Align the door using the hinges (see "Installation: Adjusting
the door hinges").
Problem solving guide
11

In the event of a fault which you cannot correct yourself,
please contact:
–your Miele Dealer or Chartered Agent
or
–the Miele Service Department (see back cover for
address).
When contacting your Dealer, your Chartered Agent or the
Service Department, please quote the model and serial
number of your machine. These are shown on the data plate
inside the machine.
Please note that telephone calls may be monitored and
recorded for training purposes (UK only).
After sales service
12

Always allow the machine to cool down before cleaning.
Danger of scalding.
Do not clean the machine with a steam cleaner as this will
damage the machine.
Do not use cleaners containing chlorides, acids, soda or
scouring agents. These would damage the surface.
It is important to clean the machine regularly, as the used
coffee grounds will soon go mouldy.
All removable parts except for the brew unit, the coffee
bean container, the stainless steel milk flask and lid, and
the cover to the central spout can be cleaned in a
dishwasher. If the parts are cleaned frequently in a
dishwasher, they can become discoloured from regular
contact with food residues (e.g. tomatoes) in the dishwasher.
Rinse the system
Before switching the machine off for any length of time, the
pipework, brew system and central spout need to be
cleaned.
If you have switched the automatic rinsing function off, you
will need to rinse the system through manually. Place a
suitable container under the central spout.
Maintenance
qrHIJLnmC
^Use the right arrow sensor to highlight the maintenance
symbol and then touch the OK sensor.
^Select "Rinse the system" and touch the OK sensor.
^Select "Start" and touch the OK sensor.
The main menu will reappear in the display after the pipework
has been rinsed. The machine can then be switched off.
Cleaning and care
13

Rinse milk pipework
To prevent milk going off in the machine and the pipework
getting clogged up, it should be rinsed through after use.
Rinsing is not a substitute for cleaning the pipework through
at the end of the day.
Maintenance
qrHIJLnmC
^Use the right arrow sensor to highlight the maintenance
symbol and then touch the OK sensor.
^Select "Rinse milk pipework" and touch the OK sensor.
^Select "Start" and touch the OK sensor.
When prompted to, fill the large container with water,
^fill it to the "max" marker with lukewarm water and then
press the OK sensor.
When prompted put the lid on it and then place it in the
machine.
^Fit the lid from the stainless steel milk flask to the large
container and then turn it anti-clockwise until it engages
with the large container. Hang it in the machine where the
stainless steel milk flask normally sits.
^Close the machine door and touch the OK sensor.
Follow the instructions in the display.
Cleaning and care
14

Clean milk pipework
To prevent milk going off in the machine and the pipework
getting clogged up it should be cleaned at the end of each
day.
Maintenance
qrHIJLnmC
^Touch the right arrow sensor to highlight the maintenance
symbol and touch the OK sensor.
^Select "Clean milk pipework" and touch the OK sensor.
^Select "Start" and touch the OK sensor.
The display will let you know the current status of the machine
or what action needs to be taken.
^Follow the instructions step by step.
– When prompted to dissolve Cleaning agent in the large
container, add the cleaning agent supplied to lukewarm
water in the container. It is important to use the Miele
cleaning agent as it has been developed for this coffee
machine. It is available from your Miele Dealer or
Chartered Agent or from the Miele Spare Parts
Department.
Cleaning and care
15

–When prompted, Place the lid on the container and hang
it in the machine.
Fit the lid from the stainless steel milk flask to the large
container and then turn it anti-clockwise until it engages
with the large container. Hang it in the machine where the
stainless steel milk flask normally sits.
^Close the machine door and touch the OK sensor.
The milk pipework will now be cleaned. The main menu will
reappear in the display after the pipework has been cleaned.
The machine can then be switched off.
Stainless steel milk flask with handle
It is important to keep the neck of the flask and the seals
clean (whilst filling it and carrying it). Any soiling can lead to a
malfunction of the flask in the machine.
Do not fill the stainless steel milk flask to the neck. You need
to leave at least2-3cmgapbelow the neck.
^Clean the stainless steel flask with hot water after use to
remove any residual milk.
^Clean the handle under the tap and then clean it thoroughly
with a clean damp cloth to remove any milk residues.
Cleaning and care
16

Clean and refit the central spout
^Pull the central spout right down (1) and then pull the cover
forwards and off (2).
^Turn the cover around, push the insert up and out and then
clean both parts thoroughly.
^Slide the insert back into the lid until it clicks into place.
^Remove the jets from the central spout.
Cleaning and care
17

^Pull the rubber stoppers out, and manually clean the
stoppers and the jets thoroughly.
^Replace the rubber stoppers.
^After cleaning, push the jets firmly back into place on the
central spout, ensuring they are secure.
^Replace the cover and then push the central spout back up
into position.
Water container
Empty the water container daily and - if you are not using the
plumbed in water supply - fill with fresh, cold tap water just
before use.
When cleaning, make sure that there is no soiling in the
area around the valve. Otherwise the container will not sit
correctly and this could result in water leaking from the
machine.
Cleaning and care
18

^Clean the surface the water container sits on thoroughly,
taking care to clean the channels properly.
^With a plumbed in machine, remove the plastic spout from
the water container lid for cleaning.
Waste container
After a certain period of time a reminder to empty the waste
container will appear in the display. The waste container must
be cleaned when this message appears. However it is better
to clean the waste container every day to prevent coffee
grounds from turning mouldy.
There will probably also be water in the waste container left
over from the rinsing process.
Lining the waste container with one or two pieces
of kitchen paper towel will make it easier to tip the
grounds out.
^Pull the waste container forward to remove it.
^Clean the waste container with hot water and a little
washing-up liquid or in the dishwasher, and dry with a
cloth.
^Also clean the now accessible area in the machine where
the waste container sits, thoroughly.
^Push the waste container fully back into the machine.
Cleaning and care
19

Drip tray
There is a sensor in the drip tray which causes a message to
appear in the display when the drip tray is full and needs to
be emptied. Remove the tray and empty and clean it when
this message appears.
However, to avoid a build-up of odours, the drip tray should
be cleaned every day.
After running the last rinse you should leave the drip tray
in position for a while before cleaning it so that you catch
any remaining water from the system.
^Open the machine door and carefully remove the drip tray
from the machine.
There is a grid in the drip tray. This grid prevents the water
from spilling out of the drip tray when it is being carried.
^Clean the drip tray and the grid with hot water and a little
washing-up liquid, or in the dishwasher and dry with a
cloth.
Make sure that the metal contact discs at the top of the
drip tray are cleaned and dried properly. These metal
discs send a signal to the machine when the drip tray is
full or if it is not in the machine. The discs will not convey
these messages if they are dirty or damp.
^Push the drip tray with the grid along the right hand edge
back into the machine.
^Close the door.
Cleaning and care
20