Minicom 0SU00018 User manual

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5UM70173 V1 6/09
AccessIT
User Guide

USERGUIDE
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About thisUser Guide
ThisUserGuide providesinstallation and operation instructionsforthe AccessIT
ManagersystemproducedbyMinicomAdvanced Systems.Itisintended for
systemadministrators andnetworkmanagers, and assumesthatreadershave
generalunderstandingofnetworks, LDAP, hardwareand software.
All information inthisUserGuide issubjectto change withoutpriornotice.
UserGuide Feedback
Yourfeedbackisveryimportantto help usimprove ourdocumentation. Please
email anycommentsto: [e-mail]
Please include the following information:Guide name, partnumberand version
number(asappears on the frontcover).
Copyright
Copyright© 2009 MinicomAdvanced SystemsLtd.
All marksaretrademarksorregistered trademarksoftheirrespective owners.

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Tableof Contents
1. Introduction.........................................................................................................7
1.1Keyfeatures...............................................................................................................7
1.2System components..................................................................................................8
1.3Terminology...............................................................................................................8
1.4System diagram.........................................................................................................9
2. Pre-installation guidelines...............................................................................10
2.1Access services details...........................................................................................11
2.1.1Adding user defined Access services.................................................................11
3. Understanding the system– anoverview......................................................12
3.1Creatingusers..........................................................................................................13
3.2Forming usersintoGroups.....................................................................................13
3.3CreatingTargets......................................................................................................13
3.4Forming Targetsintosets.......................................................................................14
3.5Associating aUserGroupwithaTarget Set.........................................................14
3.6Access services.......................................................................................................15
4. Setting up the system.......................................................................................17
4.1Connectingthe AccessITManager........................................................................17
4.2AccessITManager’sdefault IP address.................................................................18
4.2.1Changing the AccessITManager networkparameters.......................................18
5. Displaying theAccessITwebinterface..........................................................19
5.1Menu section............................................................................................................20
6. Creating users...................................................................................................21
6.1General tab...............................................................................................................22
6.2UserGroup tab.........................................................................................................22
6.2.1RemovingUsersfromaGroup...........................................................................23
6.3Access Permissions tab..........................................................................................23
6.4Saving auser...........................................................................................................24
6.4.1Deleting auser...................................................................................................25
6.5CreatingaUserGroup.............................................................................................25
6.5.1AccessPermissionstab......................................................................................26
6.5.2Allowed Servicestab..........................................................................................27
6.5.3Saving the newGroup........................................................................................27
6.5.4Deleting aUserGroup........................................................................................28
7. Configuring Targets..........................................................................................29
7.1Access Services tab................................................................................................30
7.1.1Default accessservice........................................................................................31

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7.1.2MinicomKVM/IP.................................................................................................31
7.2PDUstab...................................................................................................................33
7.3Target Setstab.........................................................................................................34
7.4Access Permissions tab..........................................................................................34
7.5Saving theTarget.....................................................................................................35
7.6Deleting Targets.......................................................................................................35
7.7CreatingaTarget Set...............................................................................................36
7.7.1AccessPermissionstab......................................................................................36
7.7.2Saving the Targetset.........................................................................................37
7.7.3Deleting aTarget Set..........................................................................................38
8. Configuring KVM/IPDevices...........................................................................39
8.1Setting each IP device tobe AccessITenabled....................................................40
8.2Configuring theIP devices......................................................................................40
8.2.1The Advancedbutton.........................................................................................41
8.2.2Performance.......................................................................................................41
8.2.3Mouse.................................................................................................................42
8.3KVMPortstab..........................................................................................................42
8.3.1DXU IP II units....................................................................................................43
8.4Targets......................................................................................................................44
8.5Networktab..............................................................................................................45
8.5.1Serialtab............................................................................................................46
8.6Saving theIP device configuration changes.........................................................46
8.7Deleting IP devices..................................................................................................46
8.8Device discovery......................................................................................................47
9. Configuring OtherDevices..............................................................................48
9.1Configuring PDUs....................................................................................................48
9.1.1Outletstab..........................................................................................................49
9.2Configuring ConsoleServers.................................................................................50
9.2.1Serialtab............................................................................................................52
10. Configuring Access Services........................................................................53
10.1Accessservices.....................................................................................................53
10.2Minicom KVM/IP.....................................................................................................54
10.3Configuring otherAccess Services –introduction.............................................55
10.3.1AccessServicesdefault values........................................................................55
10.3.2Generalnoteaboutapplicationpaths...............................................................55
10.3.3MinicomPXSerial............................................................................................55
10.3.4Web..................................................................................................................56
10.3.5ILO....................................................................................................................57
10.3.6RDP..................................................................................................................59
10.3.7SSH..................................................................................................................61

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10.3.8VNC..................................................................................................................62
10.3.9Telnet................................................................................................................63
10.3.10VMwareServer...............................................................................................64
10.3.11NewAccess Services.....................................................................................65
11. Configuring Access services forindividual Targets...................................68
11.1Default access service..........................................................................................68
11.2Minicom PX Serial..................................................................................................68
11.2.1Web..................................................................................................................69
11.2.2ILO....................................................................................................................70
11.2.3RDP..................................................................................................................71
11.2.4SSH..................................................................................................................73
11.2.5VNC..................................................................................................................74
11.2.6Telnet................................................................................................................76
11.2.7VMwareServer.................................................................................................78
12. Account Policy................................................................................................80
12.1Passwordpolicy.....................................................................................................80
12.1.1Account blocking..............................................................................................81
12.2Externalauthentication (LDAP)............................................................................81
12.2.1AccessITin External authentication(LDAP) mode...........................................82
12.2.2DNS settingin LDAP mode..............................................................................82
12.2.3LDAP settings...................................................................................................83
12.2.4Importing users.................................................................................................84
12.2.5Synchronization................................................................................................85
12.2.6Operating AccessITin External Authenticationmode.......................................86
13. Global Settings................................................................................................87
13.1AccessIT/ KVM/IP Session Idletimeout..............................................................87
14. AttachedDevices............................................................................................89
14.1Selecting PDUs......................................................................................................89
14.1.1Uploading anewPDU model............................................................................89
14.2KVMswitches.........................................................................................................90
14.2.1Uploading anewKVMSwitch...........................................................................91
14.3Configuring aConsoleserver...............................................................................92
14.3.1Uploading anewConsole Servermodel...........................................................93
15. SystemMaintenance......................................................................................94
15.1Backup & Restore..................................................................................................94
15.1.1The backupelements.......................................................................................94
15.1.2Restoringdatabasebackup..............................................................................95
15.2RestoreSettings....................................................................................................96
15.2.1RestoringAccessITtofactorydefault settings..................................................96

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15.2.2ResettingAccessITconfiguration.....................................................................96
15.3Firmwareupgrade..................................................................................................97
15.3.1UpgradingtheIP devicesfirmware...................................................................97
15.3.2UpgradingtheAccessIT Manager....................................................................97
15.4Replication.............................................................................................................98
15.4.1Connecting the secondaryunit tothenetwork..................................................98
15.4.2Configuring the secondaryunit.........................................................................98
15.4.3Configuring the primaryunit..............................................................................99
15.4.4Promotingasecondaryunit toastandalone unit............................................100
15.4.5Reconfiguring theprimaryand secondaryunits..............................................100
15.4.6Primaryunit andsecondaryunittroubleshooting............................................101
15.4.7Checking the secondaryunit..........................................................................102
15.4.8Redoing the secondaryand primaryunitconfiguration...................................102
15.5Event log...............................................................................................................103
15.5.1Drop-downsearchmenus...............................................................................103
15.5.2Access, Systemor Configurationtabs............................................................104
15.5.3Advanced button.............................................................................................104
15.5.4Syslogforwarding...........................................................................................104
15.6SNMP....................................................................................................................105
16. UnitMaintenance..........................................................................................106
16.1Date& Timetab....................................................................................................106
16.2Networktab..........................................................................................................106
16.3PowerControl tab................................................................................................107
17. Accessing Targets -Administrator.............................................................108
17.1Accesspagecolumns.........................................................................................108
17.1.1Power managementcolumn...........................................................................108
17.1.2Namecolumn.................................................................................................109
17.1.3Statuscolumn.................................................................................................109
17.1.4Moreaccessservicescolumn.........................................................................109
17.2Accessing aTargetviaKVM/IP remotesession................................................110
17.3Sharing aremotesession...................................................................................110
17.3.1Privateremotesession...................................................................................111
17.4Displaying the Toolbar........................................................................................111
17.5Virtual Media........................................................................................................111
17.5.1Thingstoknowduring operation of theVirtual Media.....................................112
17.6Sessionprofile.....................................................................................................113
17.7Full screen mode.................................................................................................114
17.8Changingthe performance settings...................................................................114
17.9Adjustingthe Video settings...............................................................................115
17.9.1Refresh...........................................................................................................115
17.9.2Video Adjust...................................................................................................115

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17.9.3Advanced........................................................................................................116
17.10 Powercycle........................................................................................................117
17.11 Keyboardkeysequences..................................................................................117
17.12 Synchronizing mouse pointers.........................................................................119
17.12.1Aligning the micepointers.............................................................................119
17.12.2Calibratingmicepointers..............................................................................119
17.13 Manualmousesynchronization........................................................................119
17.13.1Relative/AbsoluteMousePosition/AppleMacintosh.....................................120
17.13.2PXUSB KVM/IP...........................................................................................121
17.13.3Switching toadifferent server......................................................................121
17.13.4Disconnectingtheremotesession................................................................122
17.14 Accessing aTarget through otherAccess Services......................................122
17.15 Exitingthe AccessITsystem............................................................................123
18. Accessing Targetsas a User.......................................................................124
18.1Powercolumn......................................................................................................124
18.2Status column......................................................................................................124
18.3ConnectingtoaTarget........................................................................................125
18.3.1Connecting toaKVM/IP device Target...........................................................125
18.3.2Connecting toanon-KVM/IP device Target....................................................125
18.3.3Changingthepassword..................................................................................126
19. Accessing anIPdevice directly..................................................................127
20. About..............................................................................................................128
21. Generaltroubleshooting..............................................................................129
22. TechnicalSpecifications..............................................................................132
22.1WEEE compliance................................................................................................133
23. AppendixA– PXdetails...............................................................................134
23.1KVM/IP devicedetails..........................................................................................135

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1.Introduction
AccessITisan appliance based application thatprovidesITstaff withsecureand
centralized managementofall remote access servicesin the organization. It
operatesinbothWindowsand LinuxenvironmentsandisaccessiblefromInternet
Explorerand Firefox.
AccessITisa web-based managementsolution thatconsolidatesin-band and out-
of-band remote accessservicesonto one user-friendlyweb portal. Itprovidesa
unified pointand clickviewofallITassetstogetherwiththeir assigned remote
access services. AccessITisa single sign-in solution makingit simple and easyfor
ITstafftoenterthe systemregardless oftheir location atanygiven moment.
AccessITmanagesremoteaccess to up to 250mission-criticalITand network
devicesofthe business whethertheyareinside the serverroomordistributed
aroundthe organization orbranch offices.These can include:servers, virtual
servers,IP-enabled KVMswitches,routers, firewalls,serialconsole servers,
networkswitches, printers,powerdistribution units(PDUs), environmentaldevices
(sensors),surveillance IP camerasand more.
AccessITprovidesunique seamless (one-click)accessto ITassetsthrough a select,
predefined listofAccess Services™thatinclude:RDP, VNC, VMware ESX
Server,VMware Server1x and 2x, SSH,Telnet, HPiLOand KVM(Minicomor
3rd party). You can also customize anyotherremote accessmethod ina fewsimple
steps.
1.1Keyfeatures
ITManagement -AccessITcentralizesthe managementofall devices,
authentication andglobaloperation froma Web browser.Thelocaladministrator
can monitor, controland manage the variousdevices,useraccountsand
authorization fromone Web interface.
Automatic Discovery -MinicomIP devicesare discovered automaticallybythe
AccessITManager.
Access Services- Connectto a varietyofbothhardware and software external
resourcessuch as:ILO, RDP, SSH, VNC and web pagesetc, fromthe AccessIT
interface.
Security -AccessITprovidesa secure environment, adheringto the moststringent
industrystandards.
Availability -Maximizesuptime bycentralizingmanagementand allowing
immediate and effective maintenance.

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VirtualMedia -VirtualMediaisa veryusefultoolforthose who need to manage
large numbers ofcomputerssuch ascommercialITdata centermanagers. ATarget
computercan be made to bootto one ofmanyvirtualdisksthatcan performany
varietyoftaskssuch asvirusscansoftheTarget’sphysicaldrive orpatch
managementoreven completeinstallation ofthe operatingsystemon a Target
computer.
1.2Systemcomponents
TheAccessITManagersystemcomeswith the following:
·AccessITManagerappliance
·Rackmountingkit
1.3Terminology
Beloware some termsand theirmeaningsused inthisguide.
Term Meaning
Targets Computers/servers andother servicese.g. printers,firewalls,PDUs etc.that
are accessed remotelyviatheAccessIT.
Clientcomputer The PCrunningaremoteAccessITsession
Remote session The process of accessing andcontrolling Targets connected toaKVM/IP
devicefromaClientcomputer

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1.4Systemdiagram
Thediagrambelowgivesa briefoutlineofthe AccessITsystemsetup. Section 3 on
page 12 explainsthe systemsetup in more detail.
LAN/WAN/ VPN
Userslogin toAccessITand choose
theirpreferred method of accessing
theirserver
PX
IPCONTROL
LAN
KVMIn
Serial
3.3V/2A
GoLocalPower
IPControl
Smart116 IP
Smart216/32IP
SmartRack116IP
DXUIP II
MinicomIPSolutions
Seamless Management&Access
Built-inAccess Services
Seamless/IntegratedAccess
VNC
Remote Desktop
Telnet
VMwareServer
SSH
HP ILO
ThirdPartyIP devices
Client/ServerApps
PowerDistr.Units
TerminalAccess
VirtualMachines
POWER
100-250VAC 50/60Hz 1 2 3 4 5 6 7 8
10 11 12 13 14 15 169
COMPUTER
ww w .m ini co m .co m
ETHERNET
ISDN
SERIAL1 SERIAL2
16IP/IPLink/MXIP
CustomDefinedAccess Services
Integratedor non-IntegratedAccess
AccessIT
Applications Applications
Hardware
AccessITManager
PowerEdge
1950
KVM.net
Figure1System diagram