Altigen AltiServ User manual

AltiServ™
for AltiWare ACC Release 5.1
and AltiWare ACM Release 5.1
User Guide
Revised 1/2008 Version #3 4003-0002-5.1

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc. License Agreement.
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [e-mail]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiContact Manager, AltiReach, AltiLink,
AltiConsole, AltiAdmin, Zoomerang, Alti-Mobile Extension, IPTalk,
AltiReport,andSuperQaretrademarksorregisteredtrademarksofAltiGen
Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2006. All rights reserved.
Printed in USA. 1/2008 Part Number 4003-0002-5.1

AltiServ User Guide i
Contents
Phone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Quick Access to Greeting Menu, Password Menu. . . . . . . . . . . . 1
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Other Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 1
AltiServ Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . .3
Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Centrex Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System Call Park and Silent System Call Park. . . . . . . . . . . . . . . 7
Line Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Multiple Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Dialing a Remote AltiWare System . . . . . . . . . . . . . . . . . . . . . . . . . 9
Calling a Remote Extension Directly over IP. . . . . . . . . . . . . . . . 9
Calling Remote Auto Attendant/IVR or Operator . . . . . . . . . . . . 9
Calling a Remote Number (Hop Off Dialing) . . . . . . . . . . . . . . 10
Voice Over IP Trunk Call Support . . . . . . . . . . . . . . . . . . . . . . . . 10
Supported Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

ii AltiServ User Guide
AltiGen Voice Mail System Quick Features . . . . . . . . . . . . . . . 14
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Workgroup Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Workgroup Supervisor Features. . . . . . . . . . . . . . . . . . . . . . . . . 17
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Operator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Handling and the Auto Attendant/IVR. . . . . . . . . . . . . . . . 18
Checking the General Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Operator Off-line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Outside Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using a Mobile Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Terminating Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using a Client Application with a Mobile Extension . . . . . . . . 22
CHAPTER 2
Using the AltiGen Voice Mail System . . . . . . . . . . . . . . . . . .23
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Remote Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Transfer to AltiGen Voice Mail System . . . . . . . . . . . . . . . . . . 25
Returning to Auto Attendant/IVR from the AltiGen Voice Mail
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
AltiGen Voice Mail System Main Menu Options . . . . . . . . . . . . . 25
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Making a Call from within the AltiGen Voice Mail System . . . 28
Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Recording Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Changing your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

AltiServ User Guide iii
Using Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using Reminder Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Feature Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Log On/Off IP Extension (Dynamic IP Addressing Only). . . . . 35
One Number Access Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dynamic Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Zoomerang . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Private Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
AltiGen Voice Mail System Mixed-Media Messaging . . . . . . . . . 39
Accessing AltiGen Voice Mail System Mixed-Media Messages39

iv AltiServ User Guide

AltiServ User Guide 1
Phone Feature Codes
Phone Feature Codes
Logging In
## <pwd>. . . . . . . . . . . . . . . . . Log in to voice mail at your own
station
### <ext> <pwd>. . . . . . . . . . . Log in to voice mail at another station
Quick Access to Greeting Menu, Password Menu
#11 . . . . . . . . . . . . . . . . . . . . . . Greeting Menu
#28 . . . . . . . . . . . . . . . . . . . . . . Password Menu
Making Calls
#34 . . . . . . . . . . . . . . . . . . . . . . Dial By Name1
#35 . . . . . . . . . . . . . . . . . . . . . . Station Privilege Override
#69 . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller
#77 . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial
#88 . . . . . . . . . . . . . . . . . . . . . . System Speed Dial
#99 . . . . . . . . . . . . . . . . . . . . . . Last Number Redial
#93 <ext>. . . . . . . . . . . . . . . . . Intercom Call
Answering Calls
#29 <ext>/<wg ext>. . . . . . . . . Individual Call Pickup (a specific
station) or Ringing Extension Pickup
(when entering workgroup)
#30 . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station
ringing)
FLASH #31 . . . . . . . . . . . . . . . Personal Call Park
#31 <ext>. . . . . . . . . . . . . . . . . Personal Call Park Pickup
FLASH #41 . . . . . . . . . . . . . . . System Call Park
#41 <loc. #>. . . . . . . . . . . . . . . System Call Park Pickup
#51 <loc. #>. . . . . . . . . . . . . . . Line Park Pickup
#81 . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode
#82 . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode
1Feature must be enabled by system administrator.

2AltiServ User Guide
Call Management
#26. . . . . . . . . . . . . . . . . . . . . . .Station Log Out
#27. . . . . . . . . . . . . . . . . . . . . . .Station Log In
#32 <acct code>. . . . . . . . . . . . .Enter Account Code (before dialing)
FLASH #32 <acct code>. . . . . .Enter Account Code (mid-call)
#33. . . . . . . . . . . . . . . . . . . . . . .Do Not Disturb
#36. . . . . . . . . . . . . . . . . . . . . . .Call Forwarding
#37. . . . . . . . . . . . . . . . . . . . . . .Remote Call Forwarding
Other Features
#22. . . . . . . . . . . . . . . . . . . . . . .Feature Status Check
#25. . . . . . . . . . . . . . . . . . . . . . .Station Speed Dial Setup
#38. . . . . . . . . . . . . . . . . . . . . . .Outside Call Blocking (operator only)
#39. . . . . . . . . . . . . . . . . . . . . . .Operator Off-Line (operator only)
#44. . . . . . . . . . . . . . . . . . . . . . .Overhead Paging
#45. . . . . . . . . . . . . . . . . . . . . . .Overhead Paging by Trunk
#46. . . . . . . . . . . . . . . . . . . . . . .GroupPaging (AltiGenIPphoneusers
only)
#55. . . . . . . . . . . . . . . . . . . . . . .List Feature Tips
#73. . . . . . . . . . . . . . . . . . . . . . .Silent System Call Park
#90. . . . . . . . . . . . . . . . . . . . . . .Ready to receive workgroup calls
#91. . . . . . . . . . . . . . . . . . . . . . .Not ready to receive workgroup calls
FLASH <ext> . . . . . . . . . . . . . .Transfer
FLASH #40 . . . . . . . . . . . . . . . .Transfer to AltiGen Voice Mail
System
FLASH # 15 <AA/IVR#> . . . . . .Transfer to Auto Attendant/IVR
FLASH # # <ext> . . . . . . . . . . .Transfer to a User’s Voice Mail
FLASH <ext> . . . . . . . . . . . . . .Consultation (FLASH to return to
original call)
FLASH <number> # . . . . . . . . .Conference Call
FLASH . . . . . . . . . . . . . . . . . . .Call Waiting

AltiServ User Guide 3
Telephone Features
C HAPTER 1
AltiServ Telephone Functions
AltiServ provides a broad range of call-handling and dialing features. For
you to use the system most effectively, you might want to browse through
this section and keep it handy for future reference.
Note: This guide refers to the FLASH button on the telephone device.
The flash function is the off-hook flash used, for example, to take
the other call in a simple call-waiting situation. Some telephones
may provide a LINK or similar button that provides the same
function.
Basic Functions
Making Calls
• To make an internal call to another extension, lift the handset
off-hook, wait for a dial tone and dial the extension number.
• To make an external call, lift the handset off-hook, wait for a dial tone,
dial the designated outside line access digit and dial the phone number.
The outside line access digit(s) are provided by your administrator.
Note: If the Forced Account Code feature is enabled, you must enter
an Account Code before making an external call.
Answering Calls
When you answer the phone, there may be different rings depending on
who is calling you. When Distinctive Ringing is enabled on your system,
three different ringing cadences may be used:
• Internal Call = short double rings
• External Call = long single rings between long pauses
• Operator Call = long single rings between short pauses

4AltiServ User Guide
Putting a Call on Hold
While connected to a call, do one of the following:
•PresstheFLASH button to play music on hold (if the system is
configured to play music on hold) and do not hang up. Hanging up
will disconnect the call. To reconnect to the call, press the FLASH
button again.
•PresstheHOLD button. Nothing is heard by the other party when
placed on hold this way. Hanging up here will not disconnect the call.
To reconnect to the call, press the HOLD button again.
Transferring Calls
To transfer the currently connected call:
1. Press the FLASH button.
2. At the dial tone, dial the third party’s extension number, or if
permitted, a trunk-line access prefix and an external phone number.
3. When the third party answers, announce the call or simply hang up.
When hanging up, use the Release button if available, or keep the
hook-flash depressed for a couple of seconds to make sure the call is
transferred.
To abort the transfer and reconnect to the incoming call, press FLASH
again before the transfer is complete.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller’s line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To complete a Centrex transfer:
1. Press FLASH, then *.
2. Dial the second party’s number (no need to dial the prefix for trunk-
line access, such as 9) and either hang up or announce the call.

AltiServ User Guide 5
Telephone Features
3. Onceyou place the handset backon-hook, the trunk line alsodropsand
Centrex completes the transfer.
Transferring Calls into the AltiGen Voice Mail System
To send an outside call into the AltiGen Voice Mail system, press
FLASH # 4 0.
Transferring Calls Directly to a User’s Voice Mailbox
To transfer a call directly into a user’s voice mail, press FLASH ## and the
user’s extension number. When you transfer a call this way, you do not
need to set the user’s station on Do-Not-Disturb or wait for the phone to
finish ringing.
Transferring Calls to an Auto Attendant/IVR
To transfer a call to the Auto Attendant/IVR, press FLASH # 15 and the
Auto Attendant/IVR number. For example, if 001 is the initial greeting to
which you want to send the user, press FLASH # 15001.
Conference Calls
You can place conference calls including up to 5 parties, and you can speak
privately with each party before adding them to the conference call. Any
internal user is able to add parties to the conference call.
The quality of the conference call depends on the quality of service
available with the local telephone company.
To conference an outgoing call:
1. Press FLASH.
2. At the dial tone, dial the next party’s phone number.
3. Wait for the third party to answer, and announce the conference call.
4. Press #to put all three parties into the conference call.
5. During conferencing, any internal conference participant may press
FLASH, dial the next party’s number, and press #to bring the person
into the conferencing session.

6AltiServ User Guide
The user who initiates the conference call can select another conference
member and drop that member from the conference simply by
disconnecting the call. This must be done through AltiView/AltiAgent. The
feature is unavailable to other conference members, even when the initiator
hangs up. Single Call Waiting or Multiple Call Waiting must be set for
the extension.
To conference an incoming call:
1. User hears a call waiting tone.
1. Press FLASH to connect to the incoming call.
2. Press #to add the caller to the conference.
Conferencing an incoming call must be done through AltiView/AltiAgent,
if Multiple Call Waiting is set for the extension. If only Single Call
Waiting is set, both AltiView/AltiAgent and the phone itself can be used
to conference an incoming call.
Consultation
To place the caller on hold and speak with a person at another
extension:
1. Press FLASH and dial the extension number of the person you want
to speak with.
2. When you are finished, press FLASH again to disconnect the
consultation and return to the original caller.
Call Park
You can park calls and then pick them up at your current station or another
one. After a time-out period—set by the system administrator—parked
calls ring the extension at which they are parked.
To park calls:
1. Do one of the following:
• To park the call at the current extension, press FLASH # 31 and
hang up.
• To park the call at another extension, press FLASH # 31 followed
by the extension number. For example, to park the call at ext. 487,
press FLASH # 31487.

AltiServ User Guide 7
Telephone Features
2. To pick up the parked call, press # 31 followed by the extension
number of the station where the call is parked.
Note: If the user does not answer the call when it rings after the two-
minute hold time, the call will be put on hold again. If this call is
still on hold after two minutes, the system will ring the user again.
System Call Park and Silent System Call Park
System Call Park allows the user to park a call at a public “location” by
entering FLASH #41. The system announces where the call is parked—a
location number. Calls parked by a user will ring that user’s extension after
the time-out period expires.
You can enable the Silent System Call Park feature by pressing #73 on
your telephone keypad. This feature is used to disable the system from
announcing the “location” of a call when using the System Call Park
feature. This announcement is sometimes confusing when using graphic
interface applications such as AltiConsole rather than using the telephone.
It also eliminates having to wait for the location number to be announced
before moving on to the next task.
Line Park
Line Park allows for a set of 99 lines to be used as a park pool, where
incoming trunk calls can be parked automatically (by routing/call handling
treatment in AltiWare Administrator). Park lines are organized into groups,
with up to 99 groups supported.
When no park lines are available, calls routed to this Line Park group are
queued.
You can pick up parked line park calls by pressing #51 followed by the 2-
digit line park line, on your telephone keypad. No feature code is available
to park the call at a park line.
Call Waiting
To use call waiting, it must have been enabled for the extension by the
system administrator or by the user in AltiView/AltiAgent.
If a call comes in while you’re on the phone, the system will beep up to
three times over a 24-second period before the call is routed into voice mail.

8AltiServ User Guide
To answer the call:
1. Press FLASH to put the first call on hold and simultaneously connect
to the waiting call.
2. Press FLASH again to return to the first call.
Distinctive Ring
If the Distinctive Ring option is enabled by the system administrator, you
may have four different call waiting tone cadences that distinguish the
types of calls:
• Internal Call = short double ring
• External Call = normal, single ring
• Operator Call = long single ring between short pauses on calls to the
operator
• Workgroup Call = short single ring between short pauses on calls to
the workgroup
Multiple Call Waiting
This feature enables a “personal” queue that allows you to handle multiple
incoming calls by letting callers wait in queue until you answer the call.
You can transfer or park calls before answering the next call in queue.
Multiple Call Waiting must be enabled for your extension by the system
administrator before it can be used.
Before being placed in queue, the caller hears anInitial Greeting. Once in
the queue, the caller hears a Subsequent Greeting every 30 seconds. You
can change or customize these greetings in the AltiGen Voice Mail system
at the Personal Options menu as described in “Recording Greetings” on
page 29.
In queue, the callers can press #to exit the queue and leave a voice mail
message or, if your organization has an operator, press 0for the operator.
You may want to remind users of these options in the greetings.
To answer calls in a Multiple Call Waiting situation:
• During a call, you will hear an alert tone (audio beep) for each new call
that is added to the queue.
•Ifyou hang up, the phone will ring with the next caller in queue.

AltiServ User Guide 9
Telephone Features
1. To park or transfer a call before answering the next call, press the Link
or FLASH key and do one of the following:
•Totransfer the call, enter the extension or phone number and hang
up.
•Topark the call using Personal Call Park, press # 31, enter an
extension number only if you want to park the call at an extension
other than your own, and then hang up (see “Call Park” on page 6).
•Topark the call using System Call Park, press # 41, note the
parked call “location” number, and then hang up.
2. Answer the next call in queue; it will ring after you disconnect the
previous call.
Account Codes
The supervisor can create or assign codes that will enable or force users to
assign outgoing calls to particular codes for billing, tracking or forecasting
purposes.
When this option is set, after you enter outgoing call digits, the system will
prompt you for an account code before allowing the outgoing call to
proceed.
Dialing a Remote AltiWare System
Calling a Remote Extension Directly over IP
To call a remote extension directly over IP:
1. Dial the IP trunk access code (for example, 8).
2. Dial the destination ID (for example, 1), if applicable.
3. Dial the destination extension number (for example, 101).
Calling Remote Auto Attendant/IVR or Operator
If the remote system is configured to connect incoming calls to an operator
orAuto Attendant/IVR(and not toaperson’s or workgroup extension),you
can connect with the operator or Auto Attendant/IVR as follows:

10 AltiServ User Guide
1. Dial the IP trunk access code (for example, 8).
2. Dial the destination ID (for example, 1), if applicable.
Calling a Remote Number (Hop Off Dialing)
If a remote AltiWare system is configured to allow Hop Off dialing—using
a remote trunk to place an outgoing call—you can do that as follows:
1. Dial IP trunk access code (for example, 8).
2. Dial the remote system ID digit (for example, 3).
3. Dial the trunk/route access code of the PSTN trunk in the remote
system (for example, 9).
4. Dial the phone number (for example, 14085551212).
5. Optionally, press #to speed up the call.
Voice Over IP Trunk Call Support
If your system is set up with voice over IP (VoIP), you can use the
following trunk-related AltiWare system features during IP trunk call
sessions.
Supported Features
The following features are supported while dialing through IP trunks:
•Incoming and Outgoing Trunk Calls—you must dial the IP trunk
access code to make outgoing calls via an IP trunk.
•Call Transfer To and From IP Trunk (Blind and Supervised)—
you must dial the IP trunk access code and all necessary prefixes to
transfer calls via an IP trunk.
•One Number Access—when entering “outcall” numbers via
AltiView or AltiWare Administrator, you must add the IP Trunk
Access code and Location ID. For example, if you want the
AltiWare system to dial the extension 300 at a remote AltiWare
system where the location ID is 1and the IP trunk access code is 8,
you must enter 81300 as the outcall number.
• Message Notification
• Reminder Calls

AltiServ User Guide 11
Telephone Features
• Multi-Location Conferencing
• Call Park
• Call Waiting
• Call Forwarding
• Automatic Call Distribution
• Auto Attendant/IVR
• System CallBack over IP Trunk
• Calling Out from Voice Mail
•Zoomerang—allows the caller to leave a different extension
number as the callback number. If the callback number of a call
from another AltiWare system is available and automatically
captured, the AltiWare system only announces the extension
number but connects to the correct remote AltiWare system.
•Dial Last Caller—the AltiWare system will use an IP trunk to dial
the last caller if that call was received via an IP trunk.
• Call Restrictions
•Speed Dialing—be sure to enter all appropriate prefixes such as IP
trunk access code, Dialed Digits, and so on.
• Call Accounting
•Caller ID—displays location and extension number. If an
incoming call is from an unspecified IP host, the IP address is used
instead of location name.
• Voice Mail
• Microsoft Exchange Integration
•AltiConsole Client Support—you can use AltiConsole to handle
calls to and from IP trunks.
• AltiView / AltiView IP Extensions
Using Feature Codes
The following sections describe additional telephone features used for call
handling and management. To use any of these features:

12 AltiServ User Guide
1. Lift the handset off-hook and wait for the dial tone.
2. Dial the keys indicated in the “Dial” column.
3. Follow the instructions in the “Description” column.
Answering Calls
Feature Dial Description
Individual Call
Pickup #29 <ext>/
<wg ext>
Connects to the local set with extension <ext>.
Or, picks up ringing extension’s call when enter-
ing a workgroup <wg ext>.
Note: For workgroup calls, only a workgroup
agent can pick up the call.
System Call
Pickup
(any ringing
phone)
#30 Connects the call of any ringing phone to the
local set.
Note: For workgroup calls, only a workgroup
agent can pick up the call.
Personal Call
Park FLASH #31, then
hang up;
OR
FLASH
#31<ext>,
then hang
up
Parks the call to later pick up from this or
another station. Or park the call at a specific sta-
tion by pressing FLASH #31 and the extension
of the other station. You can have up to 50 calls
parked per station simultaneously. Parked calls
ring the extension upon timeout. Timeout time is
configurable, with a default of 2 minutes.
If you park the call to a workgroup extension,
only you or the workgroup agents can pick up
the call with #31 <ext>.
Note: If you park a call to a workgroup pilot
number, only you or a workgroup agent
can pick up the call with #31<ext>.
Personal Call
Park Pickup #31 <ext> Pick up the call parked at extension <ext> If the call was parked to a workgroup extension,
only a workgroup agent or the user who parked
the call can pick it up with this feature.
Note: If the extension is a workgroup pilot
number, only a workgroup agent or the
person who parked the call can pick it up.

AltiServ User Guide 13
Telephone Features
System Call Park FLASH
#41 Park a call at a public “location” station by enter- ing FLASH #41. The system announces where
the call is parked (a location number). Calls
parked by a user will ring that user’s extension
upon time-out after 2 minutes.
System Call Park
Pickup #41 <loc> Pick up the system parked call at location num- ber <loc>
Line Park Call
Pickup #51 <loc> Pick up the line park call at location number <loc>
Hands Free
Intercom Mode #81 Allows you to receive internal calls through the speaker phone without having to pick up the
handset to answer, as the system will connect the
call to your phone automatically within one ring.
Outside calls, however, will continue to ring the
phone, and you must answer these manually.
You can use the handset if that is preferred.
Caution, Security Issue: If you are away from
your desk for a moment, or if the ringer is off,
you may not be aware that a call has come in and
the caller is connected and listening to whatever
conversation you are having.
Pressing #81 activates; pressing #81 a second
time deactivates this feature.
You must use a speaker phone, and the speaker
must be turned on to use this feature. When a
call comes in, you hear a ringing tone from the
speaker, and the call is automatically connected.
Hands Free Man-
ual Answer Mode #82 Allows you to receive internal and external calls through the speaker phone without having to
pick up the handset to answer.
Pressing #82 activates; pressing #82 a second
time deactivates this feature.

14 AltiServ User Guide
AltiGen Voice Mail System Quick Features
The following voice messaging features are accessible in the same way as
telephone features, without having to log in to the AltiGen Voice Mail
System.
Making Calls1
Feature Dial Description
Greeting Menu # 11
<pass-
word>
Follow the system prompts to change
your greeting.
Password Menu # 28 Follow the system prompts to change
your password.
Feature Diala
a <ext> = extension num.; <nn> = 2-digit num.; <loc.> location num.; <string> = character
string
Description
Dial By Name #34
<string> # After entering #34, enter the letters of the name (first, or last, or both in any order),
followed by #. The system searches for a
unique name and calls the extension asso-
ciated with the name.
Note: This feature must be enabled by
your system administrator.
Station Privilege Over-
ride #35 <yourext>
<pass-
word>
To have your own calling privileges at
that phone set for the next call only. After
the call, the phone set returns to its origi-
nal call restrictions.
Dial Last Caller #69 Dials the last incoming call number.
Station Speed Dial #77 <nn> Dials the 2-digit speed dial number <nn>.
See “Station Speed Dial Setup” on page
17.
System Speed Dial #88 <nn> Dials the 2-digit system-wide speed dial
number <nn>.
Intercom Call #93 <ext> Connects you directly to the callee’s
intercom after exactly one ring. After one
ring, your voice will be audible on the
callee’s phone intercom.
Last Number Redial #99 Saves and redials the last number dialed.