
10
If the System Cannot Be Powered on After You Insert the Power Plug
a. Check the ow of electricity to the power outlet under the sink as this problem most often occurs when there is no
ow of electricity to the outlet. Also, check to ensure that the system has been plugged correctly into the outlet.
To test if there is a problem with the system itself, just pick up the system and try another power outlet. Please contact
us if the system can't be powered on, and we will help determine the source of the problem.
No Output Water from RO Faucet
a. Filter has expired: Check the lter life indicators to conrm which lter needs to be replaced, and replace it immedi-
ately.
b. Low water pressure: Check and conrm the water pressure is between 14.5 psi and 87 psi.
c. Water supply is o: Turn on the feed water adapter or water supply valve.
d. Incorrect lter installation: Reinstall the two lters, making sure they are inserted properly.
e. A tubing is crimped: Check all tubings and remove any crimps.
Low Water Flow at RO Faucet
a. A tubing is crimped or there's a leak at the tubing connection: Check to ensure all tubing is installed correctly and
completely.
b. Filter has expired: Check the lter life indicators to conrm which lter needs to be replaced and replace it immedi-
ately.
c. Low water temperature: Be sure to use the system with a water temperature of 41-100 °F.
d. If you use well water as the source and the feed water has not been through a preltration system, the lter may
have become clogged. If you are using well water as the source, please ensure that the feed water passes through a
pre-ltration system. Otherwise, large particles in the well water will easily clog the lter and shorten the lter life.
High TDS in Filtered Water
The system will provide a 90%+ TDS (Total Dissolved Solids) rejection rate (tested under standard laboratory
conditions) after full ushing when working properly. If the TDS reading is high, the following are possible causes:
a. The system hasn't been used for a long time; Turn on the RO faucet, and allow water to run for a while. The TDS
reading should return to normal.
b. The RO membrane lter has expired: Replace the RO membrane lter immediately.
c. The waste water tubing may be crimped or clogged: Check and remove crimps. Realign the drain saddle and
drainpipe.
d. The source water may have a high TDS: Test both the source water and ltered water. The ltered water'sTDS should
be about 5%-10% of your source water's TDS. This is a normal range. A high TDS in the source water may reduce the
service life of the system. When the ltered water's TDS creeps up to 15%-20% of the source water's TDS, perform
routine lter replacement.
Water Leakage
a. Check all joints, ttings and tubing connections to locate the leakage. Make sure the lters are properly installed.
Filtered Water from the RO Faucet Tastes Like Tap Water
b. Incorrect tubing installation: Make sure the waste water tubing is not connected to the RO faucet.
Booster Pump Overworked Reminder
Buzzer keeps beeping for 3 minutes, and then the lter life indicators on the front panel ash red.
a. Continuously dispensing water for more than 30 minutes: Power on the system again to reset it.
b. There is a leak at the tubing connection between the system and RO faucet: Turn o the power. Check the tubing
connection, make sure the tubing is inserted into the quick-connect tting properly and rmly, and power on the
system again.
Booster Pump Starting and Stopping Frequently
a. Reminder Buzzer beeps 5 times, and then the lter life indicators on the front panel ash purple.
b. There is an internal pressure imbalance: Disconnect the power. Turn o the RO faucet completely, removing any
tubing crimps. Make sure the ow of water to the faucet is not blocked, and power on the system again.
Loud Sound from the RO System
Normally, the operating sound of the Ro System will not exceed 55 dB, which is largely unnoticeable in everyday life
(55 dB is as tested under standard laboratory conditions, when the feed water pressure is between 14.5 psi and 87 psi).
A loud sound may be caused by the following :
a. The system is not positioned on a at surface. Make sure the system is placed evenly without shaking.
b. The system is placed against the cabinet. Do not place the system in contact with the cabinet. The system may
vibrate when it is operating.
c. The water pressure is unstable. Check and conrm that the water pressure is between 14.5 psi and 87 psi. The sound
will decrease when the water pressure becomes stable.
Limited Product Warranty
The warranty of our product covers defects in materials and workmanship from the original date of purchase. During
the warranty period, we will replace or repair any part deemed defective, as long as the product has not been subject-
ed to tampering, alteration, lack of regular maintenance or improper use after delivery. The cost of repair or replace-
ment under those excluded circumstances shall be borne by the consumer. This limited warranty does not cover the
following items: lters and all other parts or components that require regular replacement as a result of ordinary
usage. This limited warranty only applies if the system is installed, used, and maintained in compliance with all
instructions and requirements enclosed with the system.
This limited warranty shall be valid only if:
1. The feed water pressure is no less than 14.5 psi and no higher than 87 psi;
2. The feed water temperature must be no less than 41°F and no more than 100°F;
3. The feed water must have a pH between 6.5 and 8.5;
4. Turbidity must be less than 1.0 NTU.
Any information or suggestion with respect to our product concerning applications, specications or standards is
provided solely for your convenient reference. The quality of water supplies may vary seasonably or over a period of
time. Your water usage may vary as well. The manufacturer assumes no liability for the determination of the proper
equipment necessary to meet your requirements, and we do not authorize others to assume such obligation on our
behalf.You must verify and test the suitability of any information with respect to the product for your specic applica-
tion.
This limited warranty shall be void if:
1. The cartridge lters are not replaced on the recommended maintenance schedule;
2. The product is purchased from someone other than our ocial website or our authorized dealers, as in such cases
we cannot verify or guarantee the integrity or authenticity of the product.
Our sole obligation under this warranty shall be repair or replacement of a non-conforming product or parts of this
product, or at our option, return of the product and a refund of the purchase price. Our obligation does not include
the cost of transportation. We are not responsible for damage in transit, and claims for such damage should be
presented to the carrier by the customer.
The warranties set forth herein are the only warranties made by us with respect to the product. We make no
warranties, expressed or implied, including, but not limited to, any warranties of tness or merchantability, except as
expressly set forth above.
NOTE: In case some states do not allow limitations on how long an implied warranty lasts, you may choose to
return the system. If you choose to keep it, you agree that the above limitations still apply to you.