Mitel MiVoice Office 400 User manual

MIVOICE OFFICE 400
MITEL OFFICESUITE
USER GUIDE
eud-1684_en / 1.1 – OIP R8.6.1 – © 07.2016
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NOTICE
The information contained in this document is believed to be accurate in all respects but
is not warranted by Mitel Networks Corporation.
The information is subject to change without notice and should not be construed in any
way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili-
ates and subsidiaries assume no responsibility for any errors or omissions in this docu-
ment. Revisions of this document or new editions of it may be issued to incorporate such
changes.
No part of this document can be reproduced or transmitted in any form or by any means
- electronic or mechanical - for any purpose without written permission from Mitel Net-
works Corporation.
TRADEMARKS
The trademarks, service marks, logos and graphics (collectively “Trademarks”) appear-
ing on Mitel's Internet sites or in its publications are registered and unregistered trade-
marks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively "Mitel") or
others. Use of the Trademarks is prohibited without the express consent from Mitel.
Please contact our legal department for additional information: [e-mail].
For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer
to the website: http://www.mitel.com/trademarks.
Mitel OfficeSuite
eud-1684/1.1 – 07.2016
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2016 Mitel Networks Corporation
All rights reserved
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Mitel OfficeSuite 3
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Welcome...
Welcome to the user guide for the CTI application Mitel
OfficeSuite for MiVoice Office 400 communication systems.
This user's guide will assist you with the use of your Mitel
OfficeSuite and introduce you step by step to the functions
and configuration. If you require further technical support or
information on other products of Mitel please visit our web-
site www.mitel.com or use ourMitel DocFinder.
Notes: • Not all listed functions are available by default. Contact
your system administrator to learn more about the availa-
ble features and services in the MiVoice Office 400 com-
munication system.
• Your system administrator has the option to individually
set some of the application's features. In this case your
default values will differ from the default values
described in this user's guide.
• You can couple OfficeSuite as rich client version with
various Mitel phones. Note that the operation may
depend on the coupled Mitel phone (see also "Calling
with OfficeSuite", page 25).
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4 Mitel OfficeSuite
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Product and safety information, legal information
Product and safety information, legal
information
The product and safety information is available here. You will also
find notes on data protection and legal information.
Please read through this product and safety information carefully.
About Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About MiVoice Office 400 . . . . . . . . . . . . . . . . . . . . . . . . . 5
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . 7
Regulatory provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Document information. . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Product and safety information, legal information
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About Mitel
Mitel® (Nasdaq:MITL) (TSX:MNW)is a global leader in business communi-
cations that easily connect employees, partners and customers - any-
where, anytime and over any device, for the smallest business to the larg-
est enterprise. Mitel offers customers maximum choice with one of the
industry’s broadest portfolios and the best path to the cloud. With more
than US$1 billion in combined annual revenue, 60 million customers world-
wide, and #1 market share in Western Europe, Mitelis a clear market
leader in business communications. For more information, go to
www.mitel.com.
About MiVoice Office 400
Purpose and function
This product is part of the MiVoice Office 400 communication solution.
The software can only be launched if a communication server, configured
accordingly, is detected.
OfficeSuite is always coupled with a desk phone or cordless phone.
Besides the wide variety of additional functions in its capacity as CTI client,
the scope of functions of OfficeSuite basically corresponds to that of an
Mitel phone.
MiVoice Office 400 is an open, modular and comprehensive communica-
tion solution for the business sector with several communication servers of
different output and expansion capacity, a comprehensive telephone port-
folio and a multitude of expansions. They include an application server for
Unified Communications and multimedia services, an FMC (Fixed Mobile
Conversion) controller for integrating mobile phones, an open interface for
application developers and a multitude of expansion cards and modules.
The business communication solution with all its components was devel-
oped to cover in full the communication requirements of businesses and
organisations, in a way that is both easy to use and maintenance-friendly.
The individual products and components are coordinated and must not be
used for other purposes or replaced by third-party products or components
(unless it is to connect other approved networks, applications and tele-
phones to the interfaces certified specially for that purpose).
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6 Mitel OfficeSuite
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Product and safety information, legal information
User information
All user documents are available for download from the Mitel DocFinder
as individual documents or as documentation sets. It is your responsibility
to keep up to date with the scope of functions, the proper use and the
operation of your product.
The user's guide of the application is available as a PDF version and as
online version. For the online version press the F1 key if needed.
• Please make sure you have all the user documents required to operate
your product efficiently and correctly.
• Make sure that the versions of the user documents comply with the soft-
ware level of the MiVoice Office 400 products used and that you have
the latest editions.
• Always read the user documents first before you put your product into
operation.
• Store the user information within easy reach and refer to it whenever
uncertainties arise in connection with the use of the product.
• When handing over your product to others, make sure you enclose the
relevant user information.
Download MiVoice Office 400 documents from the internet:
www.mitel.com/docfinder.
Availability
The availability of the application depends on a functioning PC with power
supply, and the availability of the data network and the communication
server (including OIP server).
Data protection
Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which
allow calls to be monitored and recorded without the call parties noticing.
Please note that these features can only be used in compliance with
national data protection provisions.
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Product and safety information, legal information
Mitel OfficeSuite 7
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Limited Warranty (Australia only)
The benefits under the Mitel Limited Warranty below are in addition to
other rights and remedies to which you may be entitled under a law in rela-
tion to the products.
In addition to all rights and remedies to which you may be entitled under
the Competition and Consumer Act 2010 (Commonwealth) and any other
relevant legislation, Mitel warrants this product against defects and mal-
functions in accordance with Mitel's authorized, written functional specifi-
cation relating to such products during a one (1) year period from the date
of original purchase ("Warranty Period"). If there is a defect or malfunction,
Mitel shall, at its option, and as the exclusive remedy under this limited
warranty, either repair or replace the product at no charge, if returned
within the warranty period.
Repair Notice
To the extent that the product contains user-generated data,you should be
aware that repair of the goods may result in loss of the data. Goods pre-
sented for repair may be replaced by refurbished goods of the same type
rather than being repaired. Refurbished parts may be used to repair the
goods. If it is necessary to replace the product under this limited warranty,
it may be replaced with a refurbished product of the same design and col-
our.
If it should become necessary to repair or replace a defective or malfunc-
tioning product under this warranty, the provisions of this warranty shall
apply to the repaired or replaced product until the expiration of ninety (90)
days from the date of pick up, or the date of shipment to you, of the
repaired or replacement product, or until the end of the original warranty
period, whichever is later. Proof of the original purchase date is to be pro-
vided with all products returned for warranty repairs.
Exclusions
Mitel does not warrant its products to be compatible with the equipment of
any particular telephone company. This warranty does not extend to dam-
age to products resulting from improper installation or operation, alteration,
accident, neglect, abuse, misuse, fire or natural causes such as storms or
floods, after the product is in your possession. Mitel will not accept liability
for any damages and/or long distance charges, which result from unau-
thorized and/or unlawful use.
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8 Mitel OfficeSuite
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Product and safety information, legal information
To the extent permitted by law, Mitel shall not be liable for any incidental
damages, including, but not limited to, loss, damage or expense directly or
indirectly arising from your use of or inability to use this product, either
separately or in combination with other equipment. This paragraph, how-
ever, is not intended to have the effect of excluding, restricting ormodifying
the application of all or any of the provisions of Part 5-4 of Schedule 2 to
the Competition and Consumer Act 2010 (the ACL), the exercise of a right
conferred by such a provision or any liability of Mitel in relation to a failure
to comply with a guarantee that applies under Division 1 of Part 3-2 of the
ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Mitel
with respect to breach of this express warranty and is in lieu of all other
express or implied warranties other than those conferred by a law whose
application cannot be excluded, restricted or modified. Our goods come
with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
Warranty Repair Services
Procedure: Should the product fail during the warranty period and you
wish to make a claim under this express warranty, please contact the Mitel
authorized reseller who sold you this product (details as per the invoice)
and present proof of purchase. You will be responsible for shipping
charges, if any.
Limitation of liability for products not of a kind ordinarily acquired for per-
sonal, domestic or household use or consumption (e.g. goods/services
ordinarily supplied for business-use).
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability
of Mitel to you for any non-compliance with a statutory guarantee or loss or
damage arising out of or in connection with the supply of goods or services
(whetherfortort(includingnegligence),statute,custom,laworonanyother
basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
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Product and safety information, legal information
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After Warranty Service
Mitel offers ongoing repair and support for this product. If you are not oth-
erwise entitled to a remedy for a failure to comply with a guarantee that
cannot be excluded under the Australian Consumer Law, this service pro-
vides repair or replacement of your Mitel product, at Mitel's option, for a
fixed charge. You are responsible for all shipping charges. For further
information and shipping instructions contact:
iii) the payment of the cost of replacing the goods or of acquiring equiv-
alent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or
modifying:
a) the application of allor any ofthe provisions of Part5-4 of Schedule 2 to
the Competition and Consumer Act 2010 (the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liabilityof Mitel in relation to a failure to comply with a guarantee that
applies under Division 1 of Part 3-2 of the ACL to a supply of goods or
services.
Manufacturer: Mitel South Pacific Pty Ltd ("Mitel")
Level 1, 219 Castlereagh Street
Sydney, NSW2000, Australia
Phone: [phone]
Caution:
Repairs to this product may be made only by the manufacturer and its
authorized agents, or by others who are legally authorized. Unauthor-
ized repair will void this express warranty.
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Product and safety information, legal information
Regulatory provisions
CE conformity
Mitel Schweiz AG hereby declares that the MiVoice Office 400 products
• conform to the basic requirements and other relevant provisions of the
Directive EMC (2014/30/EU) and LVD (2014/35/EU).
• are manufactured in conformity with RoHS according to the Directive
2011/65/EU.
The product-specific declarations of conformity can be found on the follow-
ing website: www.mitel.com/regulatory-declarations.
Document information
• Document number: eud-1684
• Document version: 1.1
• Based on: MiVoice Office 400 OIP R8.6.1
• Valid as of: MiVoice Office 400 OIP R8.6.0
• In PDF Viewer, click on this link to download the latest version of this
document:
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1684_en.pdf?get&DNR=eud-1684
• Copyright © 07.2016 Mitel Networks Corporation
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Mitel OfficeSuite 11
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Welcome.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product and safety information, legal information . . . . . . . . . . . . . . . . . . 4
About Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About MiVoice Office 400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Data protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . 7
Regulatory provisions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Integration Mitel OfficeSuite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using OfficeSuite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting OfficeSuite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting up OfficeSuite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Calling with OfficeSuite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Exit OfficeSuite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Operating and display elements. . . . . . . . . . . . . . . . . . . . . . . . . 27
Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Making and initiating calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using functions before/while in a call . . . . . . . . . . . . . . . . . . . . . 37
Absences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Using further functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Creating work groups (Agent control) . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Agent Control settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Member of a work group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Presence indicator and Calendar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Presence indicator settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Personal presence state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Groups and items (Presence indicator) . . . . . . . . . . . . . . . . . . . 61
Actions in the presence indicator . . . . . . . . . . . . . . . . . . . . . . . . 64
Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Groups and participants (line keys) . . . . . . . . . . . . . . . . . . . . . . 68
Actions (line keys) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configure line keys on phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Content
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Actions in the calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Settings of the Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Text messages and voice messages . . . . . . . . . . . . . . . . . . . . . 80
Additional functions in the journal. . . . . . . . . . . . . . . . . . . . . . . . 81
Phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Settings of the phone book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Phone Book Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Functions in phone book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
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Integration Mitel OfficeSuite
The following sections explain the necessary steps you
need to take to comfortably integrate OfficeSuite in
your everyday business life.
Using OfficeSuite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting OfficeSuite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting up OfficeSuite . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Calling with OfficeSuite . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Exit OfficeSuite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Operating and display elements . . . . . . . . . . . . . . . . . . . 27
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14 Mitel OfficeSuite
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Integration Mitel OfficeSuite
Using OfficeSuite
Mitel OfficeSuite is a user-friendly CTI client application that is ideally
suited to a lively and work-intensive environment. CTI (Computer Technol-
ogy Integration) designates the connection from telephone to computer
systems.
OfficeSuite can not only be connected to a desk phone but also to a cord-
less phone or softphone. Moreover, it can switch over automatically to
each of the phones used.
With its contemporary design and clearly structured user interface
OfficeSuite increases the possibilities offered by Mitel phones. A multitude
of options and functionalitiesmake for high-quality telephony at the click of
a mouse.
OfficeSuite integrates perfectly into your PC work environment, supporting
and facilitating efficient work in your busy business life. You can thus
answer an incoming call while working on a document. With a Windows®-
based CTI client you can make and manage your calls with comfort and
ease.
The OfficeSuite runs on the Mitel Open Interfaces Platform (OIP). The
Mitel Open Interfaces Platform (OIP) is the interface between Mitel com-
munication servers and applications (own and third-party suppliers) and
guarantee a seamless integration of CTI applications.
Managing calls with OfficeSuite
Be it for direct dialling, call follow-up through the journal, dialling using the
hotkey, or the Notepad functions, OfficeSuite is a well thought-out agent
and practical tool for PC-based professional call control and management.
This tool is not only meant for reception or office activities; it also aims at
other people who have to handle a lot of phone calls. OfficeSuite offers a
lot of options and functions, packaged in an appealing design with a clear,
well-structured menu.
OfficeSuite has different functions and options that make call and informa-
tion management still much easier: The call-management module, pres-
ence indicator and journal give you the best overview. Moreover, commu-
nication is facilitated by the address book service and presence profile.
You can also configure your application to suit your imaginations and
needs.
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Integration Mitel OfficeSuite
Mitel OfficeSuite 15
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One number user concept
Your system administrator can set up several phones for you that hold all
the same phone number (one number user concept). You have only one
name and phone number with which to identify yourself to your call part-
ners, regardless of which of the phone you make your calls. The advan-
tage is that you can always be reached under the same phone number,
regardless of where you happen to be.
With personal call routing, you can define to which phone/phones incom-
ing calls shall be routed (see chapter "Activating personal call routing",
page 47).
Other advantages of the one number user concept:
• With Ring Alone, you can decide on which phone a call is signalled
acoustically (see chapter "Activating ring alone", page 48).
• Your system administrator can set whether or not you are busy for fur-
ther incoming calls (busy if busy).
• You are still able to make further outgoing calls with the other terminals.
• Call lists and contacts stored on the MiVoice Office 400 communication
system are available on all your phones and are automatically synchro-
nised.
• An announcement will be indicated on all phones which support
announcements.
• With Fast Take (*88), you can take an active call from another phone or
a call coming in on another phone on one of your phones.
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Integration Mitel OfficeSuite
MiVoice Office 400 Self Service Portal
The Self Service Portal is a web-based application for phones on a
MiVoice Office 400 communication system. The Self Service Portal helps
you configure and adapt your personal phone settings (i.e. key configura-
tion, labels for configurable keys, display language, etc.) directly and
autonomously on your PC.
As soon as you receive an user account for the Self Service Portal from
your assistant manager and after you have logged in, you are taken to the
home page with the overview of all your phones. You can find more infor-
mation on a specific topic in the Self Service Portal online help.
Contact your system administrator to access to the Self Service Portal.
Starting OfficeSuite
The application is installed by your system administrator so that it starts
automatically whenever you start your PC. You can also start the applica-
tion manually by double-clicking the program icon on your desktop.
Contact your system administrator for more information.
The system constantly checks whether the latest application software ver-
sion is available. If not, the program is automatically updated.
Starting OfficeSuite:
Double-click the icon on your Desktop. If required, enter your password and
confirm with Ok.
➯ OfficeSuite is started.
If you are starting OfficeSuite for the first time (if not yet set up by your
system administrator):
1.Right-click to open the context menu in the info area of the taskbar and select
Settings > Connection.
2.Enter your user call number under Call number in the logon dialog box.
3.Under PIN enter your user PIN.
4.Confirm with Connect.
➯ OfficeSuite is connected with your phone.
Notes: •TheConnection state shows whether connection has been set up correctly.
• For information on connection settings, refer to chapter
"Settings: Connection", page 20.
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Integration Mitel OfficeSuite
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Setting up OfficeSuite
Once the application is started up, you can carry out the configura-
tion using the OfficeSuite icon in the info area of the taskbar.
Configuring the settings
Note: OfficeSuite can be integrated into a Citrixor terminal server environment. If
your application is integrated into a Citrix or terminal server environment,
you will find this menu in the context menu of the phone window > Set-
tings. Contact your system administrator for more information.
Settings: Operation
Configuring the settings:
Right-click to open the context menu in the info area of the taskbar and select
Settings.
Select the settings you want and click Apply to confirm the entries.
Setting Description
Language Select the language you want; the application lan-
guage change (selected language or language of
your system, if available) will take effect after restart-
ing.
Missed event ring tone Click to open the list of available audio files. You
can listen to the audio files with .
Start automatically with
Windows Tick the checkbox if you want the application to open automatically with Windows.
Idle timeout Tick the checkbox and the time after which the appli-
cation is to go to idle state.
Default application for
"callto:" URLs Tick the checkbox so that "callto:-URLs" on websites are opened with the application. The phone number
in the URL address is dialled directly.
Use default web browser Tick the checkbox so your PC's default web browser
is used. If the checkbox is unnticked, the application's
internal web browser window is opened.
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18 Mitel OfficeSuite
eud-1684_en/1.1 – OIP R8.6.1 – 07.2016
Integration Mitel OfficeSuite
Settings: Hotkeys
Instead of clicking your way through a menu, you want to be able to exe-
cute a function with a hotkey of your choice. This is an efficient way for you
to carry out recurring actions.
Note: You cannot create any hotkey if OfficeSuite is coupled with a Mitel SIP phone.
List of hotkeys
Below is a list of all the functions you can operate using a hotkey. The pre-
set values are shown in column 2. You can reset your values to these
default settings at any time. In column 3 you can enter your hotkey in the
input fields and then print out the page.
Setting Description
Activate hotkeys Tick the checkbox first to use hotkeys.
Open/activate window Specify for all windows the hotkey used to open/close
the corresponding window.
Hotkey mode •Show/hide window: The first hotkey opens the win-
dow; the second closes it.
•Show window: Use hotkey to open the window.
Telephony functions For the three frequently used telephony functions
•Dial selected number,
•Answer call and
•End call
you can also specify a hotkey (e. g. F10 or Ctrl+End
key). This allows you to conveniently end a call using
your shortcut instead of clicking the End key.
Open/activate window Value
Phone
Journal
Phone book
Presence indicator
Advanced search
Dial pad
Configuration
External display
Calendar
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Integration Mitel OfficeSuite
Mitel OfficeSuite 19
eud-1684_en/1.1 – OIP R8.6.1 – 07.2016
Settings: Window
The desktop properties of all the windows are stored here. Available
options:
Note: If Journal, Phone book and Calendar are attached to the main window, the
window settings for this main window are taken. You must first release the
window again to be able to make individual settings.
Telephony functions Value
Dial selected number
Answer call
End call
Setting Description
Main window Define a main window for the application (default set-
ting: Phone window). The change will take effect after
restarting the application. All other windows stick to
this window. When you close or move the main win-
dow on the desktop, all windows are closed/moved.
All windows Description
Sticky Window automatically docks on to the main window
of the application.
Always on top The window is always on top, i. e. it covers up all
other applications.
Opacity The window either has full opacity or other applica-
tions shine through.
Auto-showing
Auto-hiding For Phone, JournalPresence indicator (only hiding), Externaldisplay,Calender (onlyshowing), andAgent
control set whether auto-hide should then apply
again to the windowafter a period, speed and display
type defined by you.
If you activate these features, the window is dis-
played only in case of new action, e.g. an incoming
call.
If you tick Leave visible if mouse pointer is on win-
dow, the window remains visible as long as the
mouse pointer is on the window.
Show/hide effect Set the windows effects you want for Phone, Journal,
Presence indicator, External display, Calender, Web
browser and Agent control.
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20 Mitel OfficeSuite
eud-1684_en/1.1 – OIP R8.6.1 – 07.2016
Integration Mitel OfficeSuite
Settings: Connection
Your connection data for the OIP server, phone number and user PIN,
which your office administrator has already set up, are stored here. Con-
tact your system administrator for more information.
Note: You may couple OfficeSuite with all Mitel phones. For further information
refer to Chapter "Calling with OfficeSuite", page 25.
Open the window you want.
Open the context menu and select Window settings.
Select the settings you want and click OK to confirm.
Setting Description
•Server address
•IIOP port
•HTTP port
OIP server address.
Use Windows login name Tick the checkbox if a corresponding OIP user with
the same name is open. The system then automati-
cally selects the connected phone.
•Phone number
•PIN If you have registered several phones on your
OfficeSuite (e.g. in Twin Mode), you can enter the
user call number and PIN of the phone you want
under Call number / PIN.
Call connection status Indicates the current call connection status of the
OfficeSuite.
Select telephony line Select the relevant telephony line.
Apply phone selection
from OIP Tick the checkbox if the selection is to be made according to the OIP user profile. Contact your sys-
tem administrator for more information.
Select phone Select the phone you want.
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