Mitel Aastra 470 User guide

Aastra Business Communication
Solution
Aastra 470 as of R3.2
System Manual
Platforms supported:
Aastra 470
This document contains information on the expansion
stages, system capacity, installation, configuration, run-
ning and maintenance of this Aastra communication
systems as well as their technical data.
It is intended for planners, installers and system manag-
ers of Aastra 400 communication systems.
syd-0337_en / 1.6 – R3.2 – © 09.2014

2Aastra 470 as of R3.2
syd-0337/1.6 – R3.2 – 09.2014
1 Product and Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
1. 1 Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
1. 2 Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
1. 3 Data protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
1. 4 About this System Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
1. 5 About Aastra . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
2 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2. 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2. 2 Communication server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2. 2. 1 Positioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2. 3 Networking Possibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
2. 4 Aastra system phones and clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
2. 5 Various phones, terminals and equipment. . . . . . . . . . . . . . . . . . . . . . . .26
2. 6 Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
2. 7 Applications and application interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . .27
2. 7. 1 Aastra Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
2. 7. 2 Application interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
2. 7. 2. 1 Open Interfaces Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
2. 7. 2. 2 Message and alarm systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
2. 7. 2. 3 CTI - Computer Telephony Integration . . . . . . . . . . . . . . . . . . . . . . . . . . .33
2. 7. 2. 4 ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
2. 7. 2. 5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
2. 7. 2. 6 System monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
2. 7. 2. 7 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
2. 7. 2. 8 Hospitality/Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
2. 7. 2. 9 Voice over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
2. 8 First steps.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
2. 9 Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
3 Expansion Stages and System Capacity . . . . . . . . . . . . . . . . . . . . . 37
3. 1 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
3. 2 Basic system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
3. 2. 1 Interfaces, display and control elements. . . . . . . . . . . . . . . . . . . . . . . . . .40
3. 2. 2 Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
3. 2. 3 Ethernet concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
3. 2. 4 DSP Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
3. 3 Expansion with cards and modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Content

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3. 3. 1 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
3. 3. 1. 1 DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
3. 3. 1. 2 IP media module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3. 3. 1. 3 Call charge modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3. 3. 2 Interface cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3. 3. 2. 1 Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3. 3. 2. 2 Terminal cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3. 3. 3 CPU2-S/CPU2 applications card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3. 4 System capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3. 4. 1 General system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3. 4. 2 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
3. 4. 3 Terminal and network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3. 4. 4 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3. 4. 5 Power supply capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
3. 4. 5. 1 Supply power available for terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
3. 4. 5. 2 Power supply per interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
3. 4. 5. 3 Power supply per terminal interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
4. 1 System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4. 2 Fitting the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4. 2. 1 Equipment supplied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4. 2. 2 Location requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4. 2. 3 Safety regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
4. 2. 4 Flow of hot air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4. 2. 5 Desktop installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4. 2. 6 Rack-mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4. 2. 6. 1 Rack-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4. 2. 6. 2 Fitting an additional fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
4. 3 Earthing and protecting the communication server . . . . . . . . . . . . . . 98
4. 3. 1 Connecting the earthing wire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
4. 3. 2 Connecting the cable screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
4. 4 Powering the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
4. 4. 1 Internal power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
4. 4. 2 External auxiliary power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
4. 4. 3 Uninterruptible power supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
4. 5 Equipping the Basic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4. 5. 1 Fitting interface cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4. 5. 2 Fitting application card CPU2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4. 5. 3 Equipping the call manager card CPU1 . . . . . . . . . . . . . . . . . . . . . . . . . 107
4. 5. 4 Fitting system modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
4. 5. 5 Fitting DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

4Aastra 470 as of R3.2
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4. 5. 6 Fitting IP Media modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
4. 5. 7 Fitting call charge modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4. 5. 8 Component mounting rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
4. 6 Connecting the communication server . . . . . . . . . . . . . . . . . . . . . . . . . 111
4. 6. 1 Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
4. 6. 2 Indirect connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
4. 6. 2. 1 Connection via main distribution board . . . . . . . . . . . . . . . . . . . . . . . . 112
4. 6. 2. 2 Connection to a universal building cable installation (UBC). . . . . . 115
4. 7 Cabling interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4. 7. 1 Port addressing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4. 7. 2 Network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4. 7. 2. 1 Basic rate interface BRI-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4. 7. 2. 2 Primary rate interface PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
4. 7. 2. 3 FXO network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
4. 7. 3 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
4. 7. 3. 1 DSI terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
4. 7. 3. 2 BRI-S terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
4. 7. 3. 3 FXS terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
4. 7. 4 Fan-out panel FOP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
4. 7. 5 Emergency fan-out-panel (EFOP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
4. 7. 6 Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
4. 8 Installing, powering and connecting terminals. . . . . . . . . . . . . . . . . . 163
4. 8. 1 Digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
4. 8. 1. 1 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
4. 8. 1. 2 Aastra 5360/5361/5370/5380 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
4. 8. 1. 3 Office 25, Office 35, and Office 45/45pro. . . . . . . . . . . . . . . . . . . . . . . . 166
4. 8. 1. 4 Office 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
4. 8. 2 DECT radio units and cordless phones . . . . . . . . . . . . . . . . . . . . . . . . . . 170
4. 8. 2. 1 Installing the radio units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
4. 8. 3 Analogue phones Aastra 6710a, Aastra 6730a . . . . . . . . . . . . . . . . . . 173
4. 8. 4 IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
4. 8. 5 OIP applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
4. 8. 6 Aastra SIP and standard SIP phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
4. 8. 7 Mobile phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
5 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
5. 1 WebAdmin Configuration Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
5. 1. 1 Integrated and auxiliary applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
5. 2 Access types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
5. 3 User access control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
5. 3. 1 User accounts and authorization profiles . . . . . . . . . . . . . . . . . . . . . . . 184
5. 3. 1. 1 User accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

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5. 3. 1. 2 Authorization profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
5. 3. 2 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
5. 3. 2. 1 Password syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
5. 3. 2. 2 Change password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
5. 3. 2. 3 Access with incorrect password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
5. 3. 2. 4 Lost password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
5. 3. 3 Access using the System Assistant on the Office 45. . . . . . . . . . . . . . 187
5. 3. 4 Password-free access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
5. 3. 5 Automatic exit from the configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 188
5. 3. 6 Access log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
5. 4 Remote access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
5. 4. 1 Access enabled by local users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
5. 4. 2 Function code for remote maintenance access. . . . . . . . . . . . . . . . . . 190
5. 4. 3 Function keys for remote maintenance access . . . . . . . . . . . . . . . . . . 191
5. 5 Configuring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
5. 6 Configuration Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
5. 6. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
5. 6. 2 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
5. 6. 3 System reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
5. 6. 4 Data backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
5. 6. 4. 1 Auto Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
5. 6. 4. 2 Distribution service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
5. 6. 4. 3 Manual backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
5. 6. 4. 4 Restoring a backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
5. 6. 5 Importing and exporting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
6 Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
6. 1 Data Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
6. 1. 1 What data is stored where. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
6. 1. 1. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
6. 1. 1. 2 File system of the communications server . . . . . . . . . . . . . . . . . . . . . . 200
6. 1. 1. 3 Boot software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
6. 1. 1. 4 System-specific data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
6. 1. 2 Updating configuration data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
6. 2 Update Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 2. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 2. 2 Firmware for corded system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
6. 2. 3 Firmware System Aastra 400 DECT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
6. 2. 4 Firmware System Aastra SIP-DECT® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
6. 2. 5 CPU2/CPU2-S applications card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
6. 3 Hardware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
6. 3. 1 Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

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6. 3. 2 Licenses and EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
6. 3. 2. 1 Licences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
6. 3. 2. 2 EIM card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
6. 3. 3 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
6. 3. 3. 1 Replacing a defective interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
6. 3. 3. 2 New card with fewer ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
6. 3. 3. 3 New card with more ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
6. 3. 3. 4 Change slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
6. 3. 4 System modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
6. 3. 4. 1 Change the DSP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
6. 3. 4. 2 Changing the IP media module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
6. 3. 4. 3 Replacing the call charge module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
6. 3. 4. 4 Changing the RAM module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
6. 3. 5 System cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
6. 3. 5. 1 Replacing the EIM card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
6. 3. 5. 2 Replacing the Flash Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
6. 3. 6 Call manager card CPU1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
6. 3. 7 CPU2-S/CPU2 applications card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
6. 3. 8 Replacing system terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
6. 3. 8. 1 DSI system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
6. 3. 8. 2 DECT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
6. 4 Call-Manager display and control panel . . . . . . . . . . . . . . . . . . . . . . . . 224
6. 4. 1 PIN control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
6. 4. 2 On/Off key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
6. 4. 3 Status LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
6. 4. 3. 1 Startup and operating state display . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
6. 4. 3. 2 Boot mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
6. 4. 3. 3 Error display with status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
6. 4. 3. 4 Boot menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
6. 4. 3. 5 Display of event messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
6. 4. 3. 6 Status LEDs on Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
6. 4. 4 Colour display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
6. 5 Application server display and control panel. . . . . . . . . . . . . . . . . . . . 230
6. 5. 1 On/Off key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
6. 5. 2 Status LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
6. 6 Operations supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
6. 6. 1 Event message concept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
6. 6. 1. 1 Event types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
6. 6. 1. 2 Event tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
6. 6. 1. 3 Signal destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
6. 6. 2 Operating state and error displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

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6. 6. 2. 1 System operating state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
6. 6. 2. 2 System error displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
6. 6. 2. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
6. 6. 2. 4 Operating state of the Aastra DECT radio units . . . . . . . . . . . . . . . . . . 251
6. 6. 2. 5 Malfunction of the Aastra DECT radio unit . . . . . . . . . . . . . . . . . . . . . . 252
6. 6. 2. 6 Malfunctions of Aastra DECT cordless phones. . . . . . . . . . . . . . . . . . . 252
6. 6. 2. 7 Malfunctions of the DECT charging bays . . . . . . . . . . . . . . . . . . . . . . . . 253
6. 6. 2. 8 Longclicks on Aastra DECT cordless phones. . . . . . . . . . . . . . . . . . . . . 254
6. 6. 2. 9 Overload code displays Office 135 / Office 160 . . . . . . . . . . . . . . . . . . 255
6. 6. 3 Other aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
6. 6. 3. 1 System logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
6. 6. 3. 2 File system state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
6. 6. 3. 3 File browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
6. 6. 3. 4 Maintenance menu on Office 45. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
6. 6. 3. 5 Measuring equipment for cordless systems . . . . . . . . . . . . . . . . . . . . . 258
7 Annex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
7. 1 Systematic designation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
7. 2 Equipment Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
7. 3 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
7. 3. 1 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
7. 3. 2 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
7. 3. 3 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
7. 3. 4 Dimensions of cards and modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
7. 3. 5 LAN switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
7. 3. 6 Digital and IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
7. 3. 7 Aastra DECT radio units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
7. 4 Operation of digital system phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
7. 4. 1 Digit key assignment of system phones. . . . . . . . . . . . . . . . . . . . . . . . . 268
7. 4. 2 Alpha keyboardAastra 5380/5380ip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
7. 4. 3 Alpha keyboard (AKB). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
7. 4. 4 Function commands (macros) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
7. 5 Functions and terminals no longer supported . . . . . . . . . . . . . . . . . . 275
7. 6 Licensing information of third-party software products . . . . . . . . . 276
7. 7 Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
7. 8 Documents and online help systems with further information . . . 281
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Product and Safety Information
8Aastra 470 as of R3.2
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1 Product and Safety Information
Here you will find information relating to safety, data protection and legal
matters besides product and documentation information. Please read
through the product and safety information carefully.
1. 1 Product information
Purpose and function
Aastra 400 is an open, modular and comprehensive communication solution for
the business sector with several communication servers of different performance
and expansion capacity, an extensive telephone portfolio and a multitude of ex-
pansions.
The expansion possibilities for the Aastra 470 communication server include an ap-
plications server for unified communications and multimedia services, an FMC
Controller for integrating mobile phones, an open interface for application devel-
opers and a multitude of expansion cards and modules.
The business communication solution with all its elements was designed to cover
the full spectrum of communication requirements of businesses and organizations
in a user and maintenance-friendly way. The individual products and parts are co-
ordinated and cannot be used for other purposes or replaced by outside products
or parts (except to connect up other authorized networks, applications and phones
to the interfaces certified for that purpose).
User groups
The phones, soft phones and PC applications of the Aastra 400 communication
solution are particularly user friendly in design and can be used by all end users
without any specific product training.
The phones and PC applications for professional applications, such as the PC oper-
ator consoles or call centre applications, do require training of the personnel.
Specialist knowledge of IT and telephony is assumed for the planning, installation,
configuration, commissioning and maintenance. Regular attendance at product
training courses is strongly recommended.

Product and Safety Information
9
Aastra 470 as of R3.2
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User information
Aastra 400 products are supplied complete with safety and product information,
Quick User's Guides and User's Guides.
These and all other user documents such as system manuals are available for
download from the Aastra 400 DocFinder as individual documents or as a docu-
mentation set. Some user documents are accessible only via a partner login.
It is your responsibility as a specialist retailer to keep up to date with the scope of
functions, the proper use and the operation of the Aastra 400 communication solu-
tion and to inform and instruct your customers about all the user-related aspects of
the installed system:
• Please make sure you have all the user documents required to install, configure
and commission an Aastra 400 communication system and to operate it effi-
ciently and correctly.
• Make sure that the versions of the user documents comply with the software
level of the Aastra 400 products used and that you have the latest editions.
• Always read the user documents first before you install, configure and put an
Aastra 400 communication system into operation.
• Ensure that all end users have access to the User Guides.
Conformity
Aastra Telecom Schweiz AG hereby declares that
• the Aastra 400 products conform to the basic requirements and other relevant
stipulations of Directive 1999/5/EC.
• all our products are manufactured in conformity with RoHS (2011/65/EU).
The product-specific declarations of conformity can be found on the Aastra 400
DocFinder.
Downloading documents from the internet
Aastra 400 DocFinder: http://www.aastra.com/docfinder
© The information, graphics and layouts featured in the user information are subject to copyright and may not
be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG.

Product and Safety Information
10 Aastra 470 as of R3.2
syd-0337/1.6 – R3.2 – 09.2014
Trademarks
Aastra® is a registered trademark of Aastra Technologies Limited.
All other trademarks, product names and logos are trademarks or registered trade-
marks of their respective proprietors.
Use of third party software
Aastra 400 products comprise, or are partially based on, third-party software prod-
ucts. The licence information for these third-party products is given in the user
guide of the Aastra 400 product in question (see also 7. 6).
Exclusion of Liability1)
All parts and components of the Aastra 400 communication solution are manufac-
tured in accordance with ISO 9001 quality guidelines. The relevant user information
has been compiled with the utmost care. The functions of the Aastra 400 products
have been tested and approved after comprehensive conformity tests. Nonethe-
less errors cannot be entirely excluded. The manufacturers shall not be liable for
any direct or indirect damage that may be caused by incorrect handling, improper
use, or any other faulty behaviour. Potential areas of particular risk are signalled in
the appropriate sections of the user information. Liability for loss of profit shall be
excluded in any case.
Environment
Aastra 400 products are delivered in recycled, chlorine-free corrugated cardboard
packaging. The parts are also wrapped inside a protective fleece made of polyeth-
ylene foam fleece or polyethylene film for added protection during shipping. The
packaging is to be disposed of in accordance with the guidelines stipulated under
current legislation.
Aastra 400 products contain plastics based on a pure ABS, sheet steel with
an aluminium-zinc or zinc finish, and epoxy resin-based PCBs. These mate-
rials are to be disposed of in accordance with the guidelines stipulated
under current legislation.
Aastra 400 products are disassembled exclusively using detachable screwed con-
nections.
1) Not valid for Australia. For Australia, see "Limited Warranty (Australia only)", page 278.