Mitel Aastra 470 User guide

MIVOICE OFFICE 400
MITEL 470
AS OF VERSION R4.1
SYSTEM MANUAL
syd-0585_en / 1.2 – R4.1 – © 08.2016

2
NOTICE
The information contained in this document is believed to be accurate in all respects
but is not warranted by Mitel Networks Corporation.
The information is subject to change without notice and should not be construed in
any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this
document. Revisions of this document or new editions of it may be issued to incor-
porate such changes.
No part of this document can be reproduced or transmitted in any form or by any
means - electronic or mechanical - for any purpose without written permission from
Mitel Networks Corporation.
TRADEMARKS
The trademarks, service marks, logos and graphics (collectively “Trademarks”)
appearing on Mitel's Internet sites or in its publications are registered and unregistered
trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively
"Mitel") or others. Use of the Trademarks is prohibited without the express consent
from Mitel. Please contact our legal department for additional information:
[email protected].
For a list of the worldwide Mitel Networks Corporation registered trademarks, please
refer to the website: http://www.mitel.com/trademarks.
PATENT NOTE ON POWER OVER ETHERNET
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one
or more of the U.S. patents (and any foreign patent counterparts thereto) identified at
Mitel’s website: www.mitel.com/patents.
For more information on the PD patents that are licensed, please refer to.
www.cmspatents.com.
Mitel 470 as of R4.1
syd-0585/1.2 – 08.2016
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2016 Mitel Networks Corporation
All rights reserved

3Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
1 Product and Safety Information . . . . . . . . . . . . . . . . 9
1. 1 About Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1. 2 Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1. 3 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1. 4 Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1. 5 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1. 6 Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. 2 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2. 2. 1 Positioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2. 3 Networking Possibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2. 4 Mitel system phones and clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2. 5 Various phones, terminals and equipment . . . . . . . . . . . . . . . . . . . . . 27
2. 6 Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2. 7 Applications and application interfaces . . . . . . . . . . . . . . . . . . . . . . . . 28
2. 7. 1 Mitel Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2. 7. 2 Application interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2. 7. 2. 1 Mitel Open Interfaces Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2. 7. 2. 2 Message and alarm systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
2. 7. 2. 3 CTI - Computer Telephony Integration . . . . . . . . . . . . . . . . . . . . . . . . 36
2. 7. 2. 4 ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 7. 2. 5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 7. 2. 6 System monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2. 7. 2. 7 Call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2. 7. 2. 8 Hospitality/Hotel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2. 7. 2. 9 Voice over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2. 8 First steps.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2. 9 Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3 Expansion Stages and System Capacity. . . . . . . . . 40
3. 1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
3. 2 Basic system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3. 2. 1 Interfaces, display and control elements . . . . . . . . . . . . . . . . . . . . . . . 42
3. 2. 2 Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
3. 2. 3 Ethernet concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
3. 2. 4 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
3. 3 Expansion with cards and modules. . . . . . . . . . . . . . . . . . . . . . . . . . . 49
3. 3. 1 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
3. 3. 1. 1 DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Content

4Mitel 470 as of R4.1
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3. 3. 1. 2 IP media module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3. 3. 1. 3 Call charge modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3. 3. 2 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3. 3. 2. 1 Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3. 3. 2. 2 Terminal cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3. 3. 3 Applications card CPU2-S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
3. 4 System capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3. 4. 1 Media resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3. 4. 2 General system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3. 4. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3. 4. 4 Terminal and network interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
3. 4. 5 Software assurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
3. 4. 6 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
3. 4. 6. 1 Description of available licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
3. 4. 7 Restricted operating mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
3. 4. 8 Temporary offline licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
3. 4. 9 Trial licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
3. 4. 10 Power supply capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
3. 4. 10. 1 Supply power available for terminals. . . . . . . . . . . . . . . . . . . . . . . . . . 88
3. 4. 10. 2 Power supply per interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
3. 4. 10. 3 Power supply per terminal interface . . . . . . . . . . . . . . . . . . . . . . . . . . 91
4 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
4. 1 System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
4. 2 Fitting the communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4. 2. 1 Equipment supplied. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4. 2. 2 Location requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4. 2. 3 Safety regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4. 2. 4 Flow of hot air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
4. 2. 5 Desktop installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
4. 2. 6 Rack-mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
4. 2. 6. 1 Rack-mounting procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
4. 2. 6. 2 Fitting an additional fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
4. 3 Earthing and protecting the communication server . . . . . . . . . . . . . . 100
4. 3. 1 Connecting the earthing wire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
4. 3. 2 Connecting the cable screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
4. 4 Powering the communication server . . . . . . . . . . . . . . . . . . . . . . . . . 102
4. 4. 1 Internal power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
4. 4. 2 External auxiliary power supply unit . . . . . . . . . . . . . . . . . . . . . . . . . 103
4. 4. 3 Uninterruptible power supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . 105
4. 5 Equipping the Basic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4. 5. 1 Fitting interface cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4. 5. 2 Fitting application card CPU2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4. 5. 3 Equipping the call manager card CPU1 . . . . . . . . . . . . . . . . . . . . . . 107
4. 5. 4 Fitting system modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

5
Mitel 470 as of R4.1
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4. 5. 5 Fitting DSP modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
4. 5. 6 Fitting IP Media modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4. 5. 7 Fitting call charge modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
4. 5. 8 Component mounting rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
4. 6 Connecting the communication server . . . . . . . . . . . . . . . . . . . . . . . 112
4. 6. 1 Direct connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
4. 6. 2 Indirect connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
4. 6. 2. 1 Connection via main distribution board . . . . . . . . . . . . . . . . . . . . . . . 113
4. 6. 2. 2 Connection to a universal building cable installation (UBC) . . . . . . . 116
4. 7 Cabling interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4. 7. 1 Port addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4. 7. 2 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4. 7. 2. 1 Basic rate interface BRI-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
4. 7. 2. 2 Primary rate interface PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
4. 7. 2. 3 FXO network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
4. 7. 3 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
4. 7. 3. 1 DSI terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
4. 7. 3. 2 BRI-S terminal interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
4. 7. 3. 3 FXS terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
4. 7. 4 Fan-out panel FOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
4. 7. 5 Emergency fan-out-panel (EFOP) . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
4. 7. 6 Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
4. 8 Installing, powering, connecting and registering terminals . . . . . . . . 159
4. 8. 1 IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
4. 8. 2 Mitel 6700 SIP / 6800 SIP series SIP phones . . . . . . . . . . . . . . . . . . 161
4. 8. 3 Standard SIP phones and standard SIP terminals . . . . . . . . . . . . . . 161
4. 8. 4 Mobile/external phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
4. 8. 5 OIP and other applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
4. 8. 6 Digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
4. 8. 6. 1 General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
4. 8. 6. 2 MiVoice 5361 / 5370 / 5380. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
4. 8. 6. 3 Office 25, Office 35, and Office 45/45pro . . . . . . . . . . . . . . . . . . . . . 165
4. 8. 6. 4 Office 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
4. 8. 7 DECT radio units and cordless phones. . . . . . . . . . . . . . . . . . . . . . . 169
4. 8. 7. 1 Installing the radio units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
4. 8. 8 Analogue phones Mitel 6710 Analogue, Mitel 6730 Analogue . . . . . 172
5 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
5. 1 WebAdmin Configuration Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
5. 1. 1 Integrated and auxiliary applications . . . . . . . . . . . . . . . . . . . . . . . . . 177
5. 2 Access types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
5. 3 User access control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
5. 3. 1 User accounts and authorization profiles . . . . . . . . . . . . . . . . . . . . . 182
5. 3. 1. 1 User accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
5. 3. 1. 2 Authorization profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

6Mitel 470 as of R4.1
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5. 3. 2 Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
5. 3. 2. 1 Password syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
5. 3. 2. 2 Change password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
5. 3. 2. 3 Access with incorrect password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
5. 3. 2. 4 Lost password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
5. 3. 3 Password-free access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
5. 3. 4 Automatic exit from the configuration . . . . . . . . . . . . . . . . . . . . . . . . 185
5. 3. 5 Access log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
5. 4 Remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
5. 4. 1 Access enabled by local users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
5. 4. 2 Function code for remote maintenance access. . . . . . . . . . . . . . . . . 186
5. 4. 3 Function keys for remote maintenance access . . . . . . . . . . . . . . . . . 187
5. 5 Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
5. 6 Configuration Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
5. 6. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
5. 6. 2 File management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
5. 6. 3 System reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
5. 6. 4 Data backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
5. 6. 4. 1 Auto backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
5. 6. 4. 2 Distribution service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
5. 6. 4. 3 Manual backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
5. 6. 4. 4 Restore backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
5. 6. 5 Importing and exporting configuration data . . . . . . . . . . . . . . . . . . . . 194
5. 6. 6 Mitel 6700 SIP / 6800 SIP phones . . . . . . . . . . . . . . . . . . . . . . . . . . 194
6 Operation and Maintenance . . . . . . . . . . . . . . . . . 195
6. 1 Data Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
6. 1. 1 What data is stored where. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
6. 1. 1. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
6. 1. 1. 2 File system of the communications server . . . . . . . . . . . . . . . . . . . . 196
6. 1. 1. 3 Boot software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
6. 1. 1. 4 System-specific data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
6. 1. 2 Updating configuration data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
6. 2 Update Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
6. 2. 1 System software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
6. 2. 2 Firmware for corded system phones . . . . . . . . . . . . . . . . . . . . . . . . . 199
6. 2. 3 Firmware System MiVoice Office 400 DECT. . . . . . . . . . . . . . . . . . . 200
6. 2. 4 Firmware System Mitel SIP-DECT . . . . . . . . . . . . . . . . . . . . . . . . . . 201
6. 2. 5 Applications card CPU2-S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 3 Hardware update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 3. 1 Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 3. 2 Licenses and EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
6. 3. 2. 1 Licences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6. 3. 2. 2 EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
6. 3. 3 Interface cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

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6. 3. 3. 1 Replacing a defective interface card . . . . . . . . . . . . . . . . . . . . . . . . . 204
6. 3. 3. 2 New card with fewer ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
6. 3. 3. 3 New card with more ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
6. 3. 3. 4 Change slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
6. 3. 4 System modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
6. 3. 4. 1 Change DSP module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
6. 3. 4. 2 Changing the IP media module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
6. 3. 4. 3 Replacing the call charge module . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
6. 3. 4. 4 Changing the RAM module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
6. 3. 5 System cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
6. 3. 5. 1 Replacing the EIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
6. 3. 5. 2 Replacing the Flash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
6. 3. 6 Call manager card CPU1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
6. 3. 7 Applications card CPU2-S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
6. 3. 8 Replacing system terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
6. 3. 8. 1 DSI system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
6. 3. 8. 2 DECT terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
6. 4 Call-Manager display and control panel . . . . . . . . . . . . . . . . . . . . . . 216
6. 4. 1 PIN control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
6. 4. 2 On/Off key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
6. 4. 3 Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
6. 4. 3. 1 Startup and operating state display. . . . . . . . . . . . . . . . . . . . . . . . . . 218
6. 4. 3. 2 Boot mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
6. 4. 3. 3 Error display with status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
6. 4. 3. 4 Boot menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
6. 4. 3. 5 Display of event messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
6. 4. 3. 6 Status LEDs on Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . 220
6. 4. 4 Colour display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
6. 5 Application server display and control panel . . . . . . . . . . . . . . . . . . . 221
6. 5. 1 On/Off key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
6. 5. 2 Status LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
6. 6 Operations supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
6. 6. 1 Event message concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
6. 6. 1. 1 Event types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
6. 6. 1. 2 Event tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
6. 6. 1. 3 Signal destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
6. 6. 2 Operating state and error displays . . . . . . . . . . . . . . . . . . . . . . . . . . 245
6. 6. 2. 1 System operating state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
6. 6. 2. 2 System error displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
6. 6. 2. 3 Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
6. 6. 2. 4 Operating state of the Mitel DECT radio units. . . . . . . . . . . . . . . . . . 246
6. 6. 2. 5 Malfunction of the Mitel DECT radio unit . . . . . . . . . . . . . . . . . . . . . . 248
6. 6. 2. 6 Malfunctions of Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . 248
6. 6. 2. 7 Malfunctions of the DECT charging bays . . . . . . . . . . . . . . . . . . . . . 249
6. 6. 2. 8 Longclicks on Mitel DECT cordless phones . . . . . . . . . . . . . . . . . . . 250

8Mitel 470 as of R4.1
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6. 6. 2. 9 Overload code displays Office 135 / Office 160 . . . . . . . . . . . . . . . . 251
6. 6. 3 Other aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
6. 6. 3. 1 System logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
6. 6. 3. 2 File system state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
6. 6. 3. 3 File browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
6. 6. 3. 4 Measuring equipment for cordless systems . . . . . . . . . . . . . . . . . . . 252
7 Annex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
7. 1 Systematic designation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
7. 2 Rating Plate and Designation Stickers . . . . . . . . . . . . . . . . . . . . . . . 254
7. 3 Equipment Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
7. 4 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
7. 4. 1 Network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
7. 4. 2 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
7. 4. 3 Communication server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
7. 4. 4 Dimensions of cards and modules . . . . . . . . . . . . . . . . . . . . . . . . . . 258
7. 4. 5 LAN switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
7. 4. 6 Digital and IP system phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
7. 4. 7 Mitel DECT radio units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
7. 5 Operation of digital system phones . . . . . . . . . . . . . . . . . . . . . . . . . . 263
7. 5. 1 Digit key assignment of system phones . . . . . . . . . . . . . . . . . . . . . . 263
7. 5. 2 Alpha keyboardMiVoice 5380 / 5380 IP . . . . . . . . . . . . . . . . . . . . . . 264
7. 5. 3 Function commands (macros). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
7. 6 Functions and terminals no longer supported . . . . . . . . . . . . . . . . . . 266
7. 7 Licensing information of third-party software products . . . . . . . . . . . 267
7. 8 Documents and online help systems with further information . . . . . . 269

Product and Safety Information
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Mitel 470 as of R4.1
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1 Product and Safety Information
Here you will find information relating to safety, data protection and legal matters
besides product and documentation information.
Please read through the product and safety information carefully.
1. 1 About Mitel
Mitel (Nasdaq:MITL) (TSX:MNW) is a global leader in business communications that
easily connect employees, partners and customers - anywhere, anytime and over any
device, for the smallest business to the largest enterprise. Mitel offers customers maxi-
mum choice with one of the industry’s broadest portfolios and the best path to the
cloud. With more than US$1 billion in combined annual revenue, 60 million customers
worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in
business communications. For more information, go to www.mitel.com.
1. 2 Product information
Purpose and function
MiVoice Office 400 is an open, modular and comprehensive communication solution
for the business sector with several communication servers of different performance
and expansion capacity, an extensive telephone portfolio and a multitude of expan-
sions.
The expansion possibilities for the Mitel 470 communication server include an applica-
tions server for unified communications and multimedia services, an FMC Controller
for integrating mobile/external phones, an open interface for application developers
and a multitude of expansion cards and modules.
The business communication solution with all its elements was designed to cover the
full spectrum of communication requirements of businesses and organizations in a
user and maintenance-friendly way. The individual products and parts are co-ordinated
and cannot be used for other purposes or replaced by outside products or parts (ex-
cept to connect up other authorized networks, applications and phones to the inter-
faces certified for that purpose).
User groups
The phones, soft phones and PC applications of the MiVoice Office 400 communica-
tion solution are particularly user friendly in design and can be used by all end users
without any specific product training.

Product and Safety Information
10 Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
The phones and PC applications for professional applications, such as the PC operator
consoles or call centre applications, do require training of the personnel.
Specialist knowledge of IT and telephony is assumed for the planning, installation, con-
figuration, commissioning and maintenance. Regular attendance at product training
courses is strongly recommended.
User information
MiVoice Office 400 products are supplied with safety and product information, quick
user guides and user guides.
These and all other user documents such as system manuals are available for down-
load from the MiVoice Office 400 DocFinder as individual documents or as a documen-
tation set. Some user documents are accessible only via a partner login.
It is your responsibility as a specialist retailer to keep up to date with the scope of func-
tions, the proper use and the operation of the MiVoice Office 400 communication solu-
tion and to inform and instruct your customers about all the user-related aspects of the
installed system:
• Please make sure you have all the user documents required to install, configure and
commission an MiVoice Office 400 communication system and to operate it effi-
ciently and correctly.
• Make sure that the versions of the user documents comply with the software level of
the MiVoice Office 400 products used and that you have the latest editions.
• Always read the user documents first before you install, configure and put an
MiVoice Office 400 communication system into operation.
• Ensure that all end users have access to the User Guides.
Conformity
Mitel Schweiz AG hereby declares, that the MiVoice Office 400 products
• comply with the basic requirements and other stipulations of Directives EMC
(2014/30/EU) and LVD (2014/35/EU).
• are manufactured in conformity with RoHS according to Directive 2011/65/EU.
You can find the product specific declarations of conformities under www.mi-
tel.com/regulatory-declarations.
Download the MiVoice Office 400 documents from the internet: www.mitel.com/DocFinder
© The information, graphics and layouts featured in the user information are subject to copyright and may not be
duplicated, presented or processed without the written consent of Mitel Schweiz AG.

Product and Safety Information
11
Mitel 470 as of R4.1
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Use of third party software
MiVoice Office 400 products comprise, or are partially based on, third-party software
products. The licence information for these third-party products is listed in the user's
guide of the MiVoice Office 400 product in question.
Exclusion of Liability
(Not valid for Australia. See the chapter "Limited Warranty (Australia only)", page 15.)
All parts and components of the MiVoice Office 400 communication solution are manu-
factured in accordance with ISO 9001 quality guidelines. The relevant user information
has been compiled with the utmost care. The functions of the MiVoice Office 400 prod-
ucts have been tested and approved after comprehensive conformity tests. Nonethe-
less errors cannot be entirely excluded. The manufacturers shall not be liable for any
direct or indirect damage that may be caused by incorrect handling, improper use, or
any other faulty behaviour. Potential areas of particular risk are signalled in the appro-
priate sections of the user information. Liability for loss of profit shall be excluded in
any case.
Environment
MiVoice Office 400 products are delivered in recycled, chlorine-free corrugated card-
board packaging. The parts are also wrapped inside a protective fleece made of poly-
ethylene foam fleece or polyethylene film for added protection during shipping. The
packaging is to be disposed of in accordance with the guidelines stipulated under cur-
rent legislation.
MiVoice Office 400 products contain plastics based on a pure ABS, sheet
steel with an aluminium-zinc or zinc finish, and epoxy resin-based PCBs.
These materials are to be disposed of in accordance with the guidelines stip-
ulated under current legislation.
MiVoice Office 400 products are disassembled exclusively using detachable screwed
connections.
1. 3 Safety Information
Reference to hazards
Hazard warnings are affixed whenever there is a risk that improper handling may put
people at risk or cause damage to the MiVoice Office 400 product. Please take note of
these warnings and follow them at all times. Please also take note in particular of haz-
ard warnings contained in the user information.
Operating safety
MiVoice Office 400 communication servers are operated on 115 or 230 VAC mains
power. Communication servers and all their components (e.g. telephones) will not op-

Product and Safety Information
12 Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
erate when mains power fails. Interruptions in the power supply will cause the entire
system to restart. A UPS system has to be connected up-circuit to ensure an uninter-
ruptible power supply. Up to a specific performance limit a Mitel 470 communication
server can also be powered redundantly using an auxiliary power supply. For more in-
formation please refer to your communication server's system manual.
When the communication server is started for the first time, all the configuration data is
reset. You are advised to backup your configuration data on a regular basis as well as
before and after any changes.
Installation and operating instructions
Before you begin with the installation of the MiVoice Office 400 communication server:
• Check that the delivery is complete and undamaged. Notify your supplier immedi-
ately of any defects; do not install or put into operation any components that may be
faulty.
• Check that you have all the relevant user documents at your disposal.
• During the installation follow the installation instructions for your MiVoice Office 400
product and observe to the letter the safety warnings they contain.
Any servicing, expansion or repair work is to be carried out only by technical personnel
with the appropriate qualifications.
1. 4 Data protection
Protection of user data
During operation the communication system records and stores user data (e.g. call
data, contacts, voice messages, etc.). Protect this data from unauthorised access by
using restrictive access control:
• For remote management use SRM (Secure IP Remote Management) or set up the
IP network in such a way that from the outside only authorised persons have access
to the IP addresses of the MiVoice Office 400 products.
• Restrict the number of user accounts to the minimum necessary and assign to the
user accounts only those authorisation profiles that are actually required.
• Instruct system assistants to open the remote maintenance access to the communi-
cation server only for the amount of time needed for access.
• Instruct users with access rights to change their passwords on a regular basis and
keep them under lock and key.

Product and Safety Information
13
Mitel 470 as of R4.1
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Protection against listening in and recording
The MiVoice Office 400 communication solution comprises features which allow calls
to be monitored or recorded without the call parties noticing. Inform your customers
that these features may only be used in compliance with national data protection provi-
sions.
Unencrypted phone calls made on the IP network can be recorded and played back by
anyone with the right resources:
• Use encrypted voice transmission whenever possible.
• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of
preference either the customer's own dedicated leased lines or VPN encrypted con-
nection paths.
1. 5 About this document
This document contains information on the expansion stages, system capacity, installa-
tion, configuration, running and maintenance as well as the technical data of the
MiVoice Office 400 communication servers. The system functions and features, the
DECT planning and the possibilities for networking several systems into a private net-
work (PISN) or an Mitel Advanced Intelligent Network (AIN) are not part of this Manual;
they are described in separate documents.
The document is intended for planners, installers and system managers of phone
equipment. Basic knowledge of phones, especially ISDN and IP technology, is required
to understand the content.
The system manual is available in Acrobat Reader format and can be printed out if
necessary. Navigation in PDF format is based on the bookmarks, table of contents,
cross references and index. All these navigation aids are linked, i.e. a mouse click
takes you directly to the corresponding places in the Manual. We have also ensured
that the page numbering in the PDF navigation corresponds to the page numbering of
the Manual, making it much easier to jump to a particular page.
Referenced menu entries and parameters appearing on terminal displays or on the
user interfaces of the configuration tools are highlighted in italics and in colour for a
clearer orientation.
Document information
• Document number: syd-0585
• Document version: 1.2
• Valid as of / based on: R4.1 / R4.1
• © 08.2016 Mitel Schweiz AG
• In PDF viewer, click on this link to download the latest version of this document:
https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0585_en.pdf?get&DNR=syd-0585

Product and Safety Information
14 Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
Hazard alert messages
Special hazard alert messages with pictograms are used to signal areas of particular
risk to people or equipment.
Hazard:
Failure to observe information identified in this way can put people and hardware at risk through
electrical shock or short-circuits respectively.
Warning:
Failure to observe information identified in this way can cause a defect of the product or to a
module.
Note:
Failure to observe information identified in this way can lead to equipment faults or malfunctions
or affect the performance of the system.
General Considerations
Special symbols for additional information and document references.
Note
Failure to observe information identified in this way can lead to equipment faults or malfunctions
or affect the performance of the system.
Tip
Additional information on the handling or alternative operation of equipment.
See also
Reference to other chapters within the document or to other documents.
Mitel Advanced Intelligent Network
Particularities that have to be observed in an AIN.
References to the MiVoice Office 400 configuration tool WebAdmin
If an equals sign is entered in the WebAdmin search window , followed
by a two-digit navigation code, the view assigned to the code is directly displayed.
Example: Licence overview ( =q9) view
The corresponding navigation code is available on the help page of a view.

Product and Safety Information
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Mitel 470 as of R4.1
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1. 6 Limited Warranty (Australia only)
The benefits under the Mitel Limited Warranty below are in addition to other rights
and remedies to which you may be entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competi-
tion and Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel
warrants this product against defects and malfunctions in accordance with Mitel's au-
thorized, written functional specification relating to such products during a one (1) year
period from the date of original purchase ("Warranty Period"). If there is a defect or
malfunction, Mitel shall, at its option, and as the exclusive remedy under this limited
warranty, either repair or replace the product at no charge, if returned within the war-
ranty period.
Exclusions
Mitel does not warrant its products to be compatible with the equipment of any particu-
lar telephone company. This warranty does not extend to damage to products resulting
from improper installation or operation, alteration, accident, neglect, abuse, misuse,
fire or natural causes such as storms or floods, after the product is in your possession.
Mitel will not accept liability for any damages and/or long distance charges, which re-
sult from unauthorized and/or unlawful use.
To the extent permitted by law, Mitel shall not be liable for any incidental damages, in-
cluding, but not limited to, loss, damage or expense directly or indirectly arising from
your use of or inability to use this product, either separately or in combination with
other equipment. This paragraph, however, is not intended to have the effect of exclud-
ing, restricting or modifying the application of all or any of the provisions of Part 5-4 of
Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a
right conferred by such a provision or any liability of Mitel in relation to a failure to com-
ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of
goods or services.
This express warranty sets forth the entire liability and obligations of Mitel with respect
to breach of this express warranty and is in lieu of all other express or implied warran-
ties other than those conferred by a law whose application cannot be excluded, re-
stricted or modified. Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.

Product and Safety Information
16 Mitel 470 as of R4.1
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Repair Notice
To the extent that the product contains user-generated data, you should be aware that
repair of the goods may result in loss of the data. Goods presented for repair may be
replaced by refurbished goods of the same type rather than being repaired. Refur-
bished parts may be used to repair the goods. If it is necessary to replace the product
under this limited warranty, it may be replaced with a refurbished product of the same
design and colour.
If it should become necessary to repair or replace a defective or malfunctioning product
under this warranty, the provisions of this warranty shall apply to the repaired or re-
placed product until the expiration of ninety (90) days from the date of pick up, or the
date of shipment to you, of the repaired or replacement product, or until the end of the
original warranty period, whichever is later. Proof of the original purchase date is to be
provided with all products returned for warranty repairs.
Warranty Repair Services
Procedure: Should the product fail during the warranty period and you wish to make a
claim under this express warranty, please contact the Mitel authorized reseller who
sold you this product (details as per the invoice) and present proof of purchase. You
will be responsible for shipping charges, if any.
Limitation of liability for products not of a kind ordinarily acquired for personal, domestic
or household use or consumption (e.g. goods/services ordinarily supplied for business-
use).
Limitation of liability
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compli-
ance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or
services (whether for tort (including negligence), statute, custom, law or on any other basis) is limited to:
a) in the case of services:
i) the resupply of the services; or
ii) the payment of the cost of resupply; and
b) in the case of goods:
i) the replacement of the goods or the supply of equivalent goods; or
ii) the repair of the goods; or
iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv) the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:
a) the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and Consumer
Act 2010 (the ACL); or
b) the exercise of a right conferred by such a provision; or
c) any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part
3-2 of the ACL to a supply of goods or services.

Product and Safety Information
17
Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
After Warranty Service
Mitel offers ongoing repair and support for this product. If you are not otherwise entitled
to a remedy for a failure to comply with a guarantee that cannot be excluded under the
Australian Consumer Law, this service provides repair or replacement of your Mitel
product, at Mitel's option, for a fixed charge. You are responsible for all shipping
charges. For further information and shipping instructions contact:
Manufacturer:
Mitel South Pacific Pty Ltd ("Mitel")
Level 1, 219 William Street
Sydney, NSW2000, Australia
Phone: [phone]
Note:
Repairs to this product may be made only by the manufacturer and its
authorized agents, or by others who are legally authorized. Unauthor-
ized repair will void this express warranty.

System Overview
18 Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
2SystemOverview
This chapter provides a brief overview of the Mitel 470 communication server with
its positioning within the MiVoice Office 400 series and the networking possibilities.
It also features the system phones, the applications and the application interfaces.
2. 1 Introduction
MiVoice Office 400 is a family of IP-based communications servers for professional
use in companies and organizations operating as small and medium-sized businesses
in all industries. The family consists of four systems with different expansion capacities.
The systems can be expanded using cards, modules and licences, and adapted to the
specific requirements of companies.
The family covers the growing demand for solutions in the area of unified communica-
tions, multimedia and enhanced mobile services. It is an open system that supports
global standards and is therefore easily integrated into any existing infrastructure.
With its wide range of networking capabilities the system is particularly well suited for
companies that operate in several locations. Coverage can even be extended to the
smallest branch offices at low cost.
MiVoice Office 400 communication systems handle “Voice over IP” technology with all
its benefits. What’s more, the systems operate just as easily with traditional digital or
analogue phones and public networks.
With the integrated Media Gateways any hybrid forms of an IP-based and digital or an-
alogue communication environment are also possible. This enables customers to
make the switch from traditional telephony to IP-based multimedia communication ei-
ther in just one step or, gradually, in several stages.
2. 2 Communication server
Mitel 470 is a powerful communication server in the MiVoice Office 400 family. It is de-
signed for installation in a 19” rack, but can also be set up on a flat surface.
With the exception of the power supply and earthing, all the connections and control el-
ements are accessible from the front. The communications server does not have to be
removed from the rack when expanding the system with interface cards, modules or an
application card. Fig. 1 shows a Mitel 470 fitted with an application card and a number
of interface cards.

System Overview
19
Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
Fig. 1 Mitel 470 with application card and a number of interface cards
The Mitel 470 communications server ships with a plug-in processor card (call Man-
ager card) with colour display, 4 analogue terminal interfaces and 3 Gbit-LAN connec-
tions. A second CPU card (applications card) can be fitted as an option. It contains the
pre-installed applications server for unified communications and multimedia services.
2. 2. 1 Positioning
Applications range from small businesses or branches to large companies at one or
more locations. Up to 36 users can be operated on the Mitel 470 communication server
without licensing. And with an expansion licence up to 400 users are possible.
The diagram below shows the MiVoice Office 400 communication servers with their ex-
pansion capacity for IP system phones.
Fig. 2 MiVoice Office 400 communication servers and their expansion capacity
2. 3 Networking Possibilities
MiVoice Office 400 communication servers at different company locations, even be-
yond national borders, can be linked together to form an enterprise-wide private com-
munication network with a common numbering plan. The following networking types
are possible:
Mitel 415
Mitel 430
Mitel 470
5 10 20 30 40 60 80 100 200 300 400 800 1200
Virtual Appliance
Number of users with IP system phones
Mitel 470 with expansion licence

System Overview
20 Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
Mitel Advanced Intelligent Network (AIN)
In an AINseveral communication servers of the MiVoice Office 400 series can be con-
nected up to form a homogeneous communication system. The single systems are
connected with one another via the IP network, thereby forming the nodes of the over-
all AIN system One node acts as the Master and controls the other (satellite) nodes. All
the features are then available at all the nodes.
No call charges are incurred as the internal voice traffic between locations is routed via
the system’s own data network. All the AIN nodes are configured and set up centrally
via the Master.
If a node is isolated from the rest of the AIN by an interruption in the IP connection, it
restarts with an emergency configuration after a set amount of time. The connections
are then routed to the public network via local links, for example with ISDN or SIP con-
nections, until contact with the AIN is restored.
For the Virtual Appliance communication server, AIN networking (Virtual Appliance as
master) with at least one satellite is mandatory.
SIP networking
Networking based on the open global SIP protocol is the universal way of connecting
several systems with one another via the private data network or the internet. MiVoice
Office 400 communication platforms can be used to network up to 100 other Mitel sys-
tems or SIP-compatible third-party systems. All the main telephony features such as
call number and name display, enquiry call, hold, brokering, call transfer and confer-
ence circuits are supported. The transmission of DTMF signals and the T.38 protocol
for Fax over IP between the nodes is also possible.
Virtual and leased-line networking via BRI/PRI interfaces
With this type of With this type of connection the nodes are connected via basic rate in-
terfaces (BRI) or primary rate interfaces (PRI).
With virtual networking all the nodes are connected via the public ISDN network. This
type of networking is particularly well suited for geographically dispersed locations
which have such a low volume of calls between locations that leased lines or setting up
a private data network are not worthwhile. The range of services available in a virtual
network depends on the range of services offered by the network provider. The DSS1
ISDN protocol is the main protocol used.
With leased line networking the nodes are connected via dedicated or leased lines.
One advantage of leased line networking are the fixed costs, regardless of the number
of call connections. The most common protocol used is QSIG/PSS1, which supports
several more features than the DSS1 protocol.
Virtual and leased-line networking can also be used in combination. Mitel systems are
well as third-party systems can be used.