Mobeye WaterGuard CM2300 User manual

USER MANUAL
Mobeye®WaterGuard
CM2300
SW version 5.n

Attention! Very important
This user manual contains important guidelines for the installation and usage of the
Mobeye® device as described in this manual. Please read these thoroughly before you start
using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions for use,
no liability is accepted and the warranty becomes void. The user must regularly check the
proper functioning of the Mobeye®device. The manufacturer cannot be held liable for
(direct and indirect) damage as a result of incorrect operation or incorrect functioning of the
device, software, internet or telecom connection. The manufacturer is in no way liable for
the loss of personal passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower
than -10 °C and not higher than 50 °C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for external
use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are present
or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used. The
use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
When disposing of this product, separate the product and the CR123 batteries from other
waste streams to ensure that it can be recycled in an environmentally sound manner. For
more information on collection and proper disposal, please contact your local government
office or the retailer where you purchased this product.

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CONTENT
1. General description 4
2. Standard behaviour 5
2.1 Mobeye WaterGuard with Mobeye SIM and Internet Portal 5
2.2 Mobeye WaterGuard with own SIM card 6
3. Getting started 7
3.1 Insert the SIM card 7
3.2 Insert the batteries 8
3.3 Connect the water sensor 8
3.4 Connect an external power supply (optionally) 8
3.5 Connect a sensor to the inputs (optionally) 9
4. Programming when using the Mobeye SIM and portal 10
4.1 Sign up in the Mobeye Internet Portal 10
4.2 Register the Mobeye SIM card 10
4.3 Enter the program mode 11
4.4 Activate the device in the portal 11
4.5 Configuration and synchronisation 12
4.6 Basics of the Mobeye Internet Portal 12
4.7 Switching on/off 14
4.8 Confirmation of the alarm message 14
4.9 System reset 15
5. Possible settings 16
5.1 Alarm phone numbers 16
5.2 Call on/off 16
5.3 SMS on/off 16
5.4 Alarm delay time 17
5.5 Alarm repeat time 17
5.6 Input type 17
5.7 Inactive time 17
5.8 Power failure message 18
5.9 Power failure delay time 18
5.10 Buttonlock 18
5.11 Low power mode 18
5.12 Test message 19
6. Programming when using own SIM card 20
6.1 Program mode 20
6.2 Program at least one telephone number 20
6.3 Programming the settings by SMS 21

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7. List of SMS commands for programming with own SIM 22
7.1 List of SMS commands 22
7.2 Switching on/off 23
7.3 Confirmation of the alarm message 24
7.4 System reset 24
7.5 SMS reports when using own SIM card 25
7.6 Technical messages 26
8. Status feedback 27

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1. GENERAL DESCRIPTION
The Mobeye WaterGuard is a battery operated monitoring device with GSM module
used to send alarm notifications after detection of a water based fluid using the
water leak sensor, after a triggered input or - if an external power supply is used -
after a power failure.
In order to activate the device, a few steps are to be followed.
First of all you’ll have to choose a SIM card to place in the device. You can use the
Mobeye SIM card or your own SIM card. The Mobeye SIM card provides access to
the Mobeye Internet Portal. In this management environment the device is given
additional functions such as online programming, status and history display, more
options for forwarding messages and it will monitor test messages (keep alive). In
addition, the Mobeye SIM is a cost-effective M2M roaming SIM card that can use
multiple providers per country worldwide and offers more security than a provider-
bound SIM card.
When using your own SIM card the most important alarm functions such as calling
and/or texting after an alarm will also work.
Where the installation steps differ for both modes of use, this is indicated below. The
use of the Mobeye Internet Portal with Mobeye SIM card is also referred to as
Mobeye SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 MOBEYE WATERGUARD WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye WaterGuard, equipped with a Mobeye SIM card and registered on the
Mobeye Internet Portal, has the following standard behaviour as factory settings:
- When the water leak sensor detects water, the Mobeye WaterGuard sends an
alarm message to the Mobeye Internet Portal and calls the phone numbers
programmed in by the user. The Portal forwards the alarm as text message
and/or e-mail to the ‘alarm contacts’.
- As soon as the water detection has ended, a message is sent to the Mobeye
Internet Portal. The Portal forwards the alarm as SMS message and/or e-mail.
- When one of the additional inputs is activated by a sensor, the Mobeye
WaterGuard sends an alarm message to the Mobeye Internet Portal and calls
the phone numbers programmed in by the user. The Portal forwards the alarm
as text message and/or e-mail to the ‘alarm contacts’.
- When one of the inputs remain in the alarm status, the Mobeye WaterGuard
repeats sending the alarm message via the Mobeye Internet Portal every four
hours.
- When an external power supply is used and a power failure occurs, the Mobeye
WaterGuard sends a ‘power failure’ message to Mobeye Internet Portal, to be
forwarded to the ‘alarm contacts’. When the power is restored, the Mobeye
WaterGuard sends a ‘power restored’ message.
- When the batteries need to be replaced, the Mobeye WaterGuard sends a ‘low
battery’ message to the Mobeye Internet Portal. The portal forwards this to the
‘service’ contacts.
- The unit will send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
As described, the Mobeye WaterGuard will, in addition to calling in the event of an
alarm, send various messages to the Mobeye Internet Portal. This is done via data

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traffic where possible. As a fallback, the alarm messages are sent to the portal via
SMS. Both methods of communication are included in the flat fee of the SIM card.
Messages can be forwarded from the portal to contacts such as SMS and / or free e-
mail. If the SMS credits run out, the account holder automatically receives a
message to upgrade them online.
2.2 MOBEYE WATERGUARD WITH OWN SIM CARD
The Mobeye WaterGuard, equipped with your own SIM card, has the following
standard behavior as factory settings:
- When the water leak sensor detects water, the Mobeye WaterGuard sends an
alarm SMS text message and calls the phone numbers programmed in by the
user. The SMS message contains the text ‘Mobeye Water alarm’.
- As soon as the water detection has ended, an SMS text message is sent to the
set telephone numbers containing the text ‘Mobeye Water Level OK’.
- When one of the additional inputs is activated by a sensor, the WaterGuard
sends an alarm SMS text message and calls the phone numbers programmed in
by the user.
- When one of the inputs remain in the alarm status, the WaterGuard repeats
sending the SMS alarm message every four hours.
- When the batteries need to be replaced, the Mobeye WaterGuard sends a ‘low
battery’SMS text message to the first telephone number (administrator).
- When an external power supply is used and a power failure occurs, the Mobeye
WaterGuard sends a ‘power failure’ SMS text message to the first telephone
number. When the power is restored, the Mobeye WaterGuard sends a ‘power
restored’ SMS text message.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye WaterGuard, at least the following steps need to be
taken in the following order:
1. Insert the SIM card
2. Connect the water sensor
3. Insert the batteries
4. Connect an external power supply (optionally)
5. Connect a sensor to the additional inputs (optionally)
6. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card
c. Enter the program mode
d. Activate the device in the Mobeye Internet Portal
e. Program the options and synchronise
7. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
Steps 1 to 5 are described in sections 3.1 up to 3.5.
Step 6 is described in chapter 4. Step 7 can be found in chapter 6.
3.1 INSERT THE SIM CARD
Open the enclosure by removing the 4 screws
and insert the SIM card into the module. Push
the black cover slightly outward to open the
holder and close it afterwards.
When using the Mobeye SIM card:
The supplied SIM card has a PIN code
protection, which means that it can only be
used in the Mobeye device.
Note: do not place it in another device.

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When using your own SIM card:
Before installing the SIM card should have PIN code "0000", or PIN code removed.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and
entering the 'security' menu.)
NB: Make sure the SIM card is inserted before the batteries. If you replace a SIM
card, first remove the batteries (and remove any other external power supply). The
settings are stored in the device memory. The SIM card shall have the “normal” size
and be suitable for 2G. It is advised to use an M2M SIM card.
3.2 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the correct
placement. If you replace the batteries the settings will not be deleted, since they are
stored in the device memory.
3.3 CONNECT THE WATER SENSOR
Plug the external water sensor into the socket and press it firmly.
Mount the sensor to a fixed place in vertical
position at the height where the presence of
water should be detected. If necessary, use a
metal strip for attaching the sensor.
In case the sensor should detect the absence
of water, the input type needs to be changed to
NC (please refer to paragraph 5.6).
3.4 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)
Although the Mobeye WaterGuard is designed to run on batteries, it is possible to
use an external power supply. In this mode the module is always connected with the
GSM network and therefore always in program mode. When the power fails, the
batteries take over and a power failure alarm message is sent. The module
continues operating albeit in the low power mode. This means the GSM module

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switches off and only establishes network connection when it needs to send an
alarm notification, test message or low battery alert.
Connect the external power adapter (or any
other regulated 12VDC power supply) to the
power input of the connector (press on the
green pins to connect the wires):
- V+ (black lead with white stripe) to “+”
- Ground (black lead) to “-“
3.5 CONNECT A SENSOR TO THE INPUTS
(OPTIONALLY)
It is possible to connect external (NO/NC) sensors to the inputs. A triggered input will
lead to alarm notifications.
Insert the 2 wires of the external sensor through the hole in the enclosure and insert
them in the two connectors of input 1 (press on the green pins for connecting the
wires). It does not matter which wire is connected to which connector.
As default the inputs are programmed as
Normally Open (NO) contacts. This means the
inputs are triggered if the input is closed for at
least 1 second. In case the contact is Normally
Closed (NC), please refer to paragraph 5.4. If
you require the sensor to be activated for a
shorter or longer period before triggering an
alarm, refer to 5.4.
A second sensor can be connected to input 2.