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SUPPORT
For technical support and troubleshooting tips, please visit our support library online at
monnit.com/support/. If you are unable to solve your issue using our online support, email
Monnit
support
at
[email protected] with
your
contact
information
and
a
description
of
the problem. A support representative will call you within one business day.
For error reporting, please email a full description of the error to support@monnit.com.
WARRANTY INFORMATION
(a) Monnit warrants that Monnit-branded products (Products) will be free from defects in
materials and workmanship for a period of one (1) year from the date the Products arrive at
the Customer's shipping address with respect to hardware and will materially conform to
their published specifications for a period of one (1) year with respect to software. Monnit
may resell sensors manufactured by other entities and are subject to their individual
warranties; Monnit will not enhance or extend those warranties. Monnit does not warrant
that the software or any portion thereof is error free. Monnit will have no warranty obligation
with respect to Products subjected to abuse, misuse, negligence, or accident. If any
software or firmware incorporated in any Product fails to conform to the warranty set forth in
this Section, Monnit shall provide a bug fix or software patch correcting such
non-conformance within a reasonable period. Monnit shall provide the fix or patch after
Monnit receives from the Customer (i) notice of such non-conformance, and (ii) sufficient
information regarding such non-conformance so as to permit Monnit to create such bug fix
or software patch. If any hardware component of any Product fails to conform to the
warranty in this Section, Monnit shall, at its option, refund the purchase price less any
discounts, or repair or replace nonconforming Products with conforming Products or
Products having substantially identical form, fit, and function. Monnit will then deliver the
repaired or replacement Product to a carrier for land shipment to the Customer within a
reasonable period after Monnit receives from the Customer (i) notice of such
non-conformance, and (ii) the non-conforming Product provided; however, if, in its opinion,
Monnit cannot repair or replace on commercially reasonable terms, it may choose to refund
the purchase price. Repair parts and replacement Products may be reconditioned or new.
All replacement Products and parts become the property of Monnit. Repaired or
replacement Products shall be subject to the warranty, if any remains, originally applicable
to the product repaired or replaced. The Customer must obtain from Monnit a Return
Material Authorization (RMA) number prior to returning any Products to Monnit. Products
returned under this Warranty must be unmodified.
The Customer may return all Products for repair or replacement due to defects in original
materials and workmanship if Monnit is notified within one year of the Customer?s receipt of
the Product. Monnit reserves the right to repair or replace Products at its own and complete
discretion. The Customer must obtain from Monnit a valid RMA number prior to returning
any Products to Monnit. Products returned under this Warranty must be unmodified and in
original packaging. Monnit reserves the right to refuse warranty repairs or replacements for
any Products that are damaged or not in original form. For Products outside the one-year
warranty period, repair services are available at Monnit at standard labor rates for a period
of one year from the Customer?s original date of receipt.
(b) As a condition to Monnit?s obligations under the immediately preceding paragraphs, the
Customer shall return Products to be examined and replaced to Monnit?s facilities, in
shipping cartons which clearly display a valid RMA number provided by Monnit. The
Customer acknowledges that replacement Products may be repaired, refurbished or tested,
and found to be complying. The Customer shall bear the risk of loss for such return
shipment and shall bear all shipping costs. Monnit shall deliver replacements for Products
determined by Monnit to be properly returned, shall bear the risk of loss and such costs of
shipment of repaired Products or replacements, and shall credit the Customer?s reasonable
costs of shipping such returned Products against future purchases.