Monnit MUG11 User manual

Monnit Wireless
Range Extender
User Guide
WARNING: Changes or modications not expressly approved by Monnit could void the user’s
authority to operate the equipment.

Information to Users
This equipment has been tested and found to comply with the limits for a Class B digital
devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one of more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit dierent from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
RF EXPOSURE WARNING: To satisfy FCC RF exposure requirements for mobile
transmitting devices, a separation distance of 20 cm or more should be maintained
between the antenna of this device and persons during device operation. To ensure
compliance, operations at closer than this distance are not recommended. The antenna
used for this transmitter must not be co-located in conjunction with any other antenna or
transmitter.
The primary function of the Range Extender is to act as a range extender in places
where wireless sensors are out of range of a Monnit wireless gateway.
Inside the Box
You should nd the following items in the box:
• Monnit Wireless Range Extender
• Antenna
• Power Supply
PAGE II
TABLE OF CONTENTS
PREFACE II
I. ABOUT THE WIRELESS RANGE EXTENDER 1
MONNIT WIRELESS RANGE EXTENDER FEATURES 1
EXAMPLE APPLICATIONS 1
II. RANGE EXTENDER SECURITY 2
DATA SECURITY ON A GATEWAY
GATEWAY COMMUNICATION SECURITY
iMONNIT SECURITY
2
2
2
III. USING THE WIRELESS RANGE EXTENDER 3
ADDING A WIRELESS RANGE EXTENDER TO A NETWORK 3
WIRELESS RANGE EXTENDER LIGHT INDICATOR 4
WIRELESS RANGE EXTENDER DATA 4
WIRELESS RANGE EXTENDER – DETERMINING CONNECTIONS 4
WIRELESS RANGE EXTENDER – DETERMINING CONNECTIONS 6
IV. WIRELESS RANGE EXTENDER FAQ 7
SUPPORT 8
WARRANTY INFORMATION 8
CERTIFICATIONS 10
PAGE III

I. ABOUT THE WIRELESS RANGE EXTENDER
Monnit Wireless Range Extenders allow you to extend the coverage area (range) of your
wireless sensor network by relaying data between your wireless sensors and the wireless
gateway.
On power up, the range extender will locate a wireless gateway that has the “best”
signal available. The device then auto-congures itself to communicate and link with this
gateway. After linking with the parent gateway, the range extender then establishes itself
as a sub-network with it’s own dedicated channel to the gateway, relieving congestion from
multi-sensor networks.
As data is generated in the range extender’s sub-network, it will intelligently store and
forward this information to its parent gateway. This conserves battery power on the wireless
sensors, increases network reliability, and intelligently manages network tra󰀩c to avoid
cluttering.
When a Monnit wireless sensor is locating a network, it will search for the “best” wireless
signal. If the best signal is a range extender, the sensor will auto-congure itself to link with
the range extender (no user intervention required). A range extender will permit a wireless
sensor to link if one of the following conditions is met:
• The range extender already knows the wireless sensor and permits linking.
• The range extender conrms the wireless sensor’s permissions from its parent
gateway.
MONNIT WIRELESS RANGE EXTENDER FEATURES
• Extends the coverage area of your wireless sensor network.
• Supports up to 99 wireless devices.
• Supports up to 6 messages / minute.
• Built in memory can queue up to 30,000 messages for delivery to the gateway.
• AC powered. No batteries necessary.
EXAMPLE APPLICATIONS
• Facilities / Building Operations
• Property Management
• Warehouse Monitoring
• Hotel / Motel Monitoring
• Food Chain Monitoring
• Restaurants / Food Services
• Convenience Stores
• Asset Management
• Agriculture and Greenhouses
II. RANGE EXTENDER SECURITY
Security is paramount for the Wireless Range Extender when it comes to managing your
environment and equipment. Great care and attention to detail has been taken to keep the
exchange of data secure on the gateway and in gateway communications.
DATA SECURITY ON A GATEWAY
Even when the data is at rest, a gateway is designed to prevent prying eyes from accessing
the data. Gateways do not run on an o󰀨 the shelf multi-function OS (operating system).
Instead it runs a purpose specic real-time embedded state machine that can’t be hacked
to run malicious processes. It also provides no active interface listeners that can be used to
gain access to the device over the network. The fortied gateway secures your data from
attackers and secures the gateway from becoming a relay for malicious programs.
GATEWAY COMMUNICATION SECURITY
Communication between your gateway and iMonnit is tightly secured by packet level
encryption. The gateway and server establish a unique key using ECDH-256 for data
encryption. The packet level data is encrypted end to end removing additional requirements
to congure specialized cellular VPN’s. The gateway can still operate within a VPN if it is
present.
iMONNIT SECURITY
iMonnit is the online software and central hub for conguring your device settings. All
data is secured on dedicated servers operating Microsoft SQL Server. Access is granted
through the iMonnit user interface, or an Application Programming Interface (API)
safeguarded by 256-bit Transport Layer Security (TLS 1.2) encryption. TLS is blanket of
protection to encrypt all data exchanged between iMonnit and you. The same encryption
is available to you whether you are a Basic user of Premiere user of iMonnit. You can rest
assured that your data is safe with iMonnit.
* Important - If the range extender is unplugged or loses power, all sensor messages
stored on the device will be lost!
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III. USING THE WIRELESS RANGE EXTENDER
ADDING A WIRELESS RANGE EXTENDER TO A NETWORK
If this is your rst time using the iMonnit online portal, you will need to create a new
account. If you have already created an account, start by logging in. For instructions on
how to register for an iMonnit account, please consult the iMonnit User Guide viewable at
monnit.com/support/documentation.
You will need to enter the Device ID and the Security Code from your Range Extender in
the corresponding text boxes. Use the camera on your smartphone to scan the QR code
on your device. If you do not have a camera on your phone, or you are accessing the
online portal through a desktop computer, you may enter the Device ID and Security Code
manually.
• The Device ID is a unique number located on each device label.
• Next you’ll be asked to enter the Security Code (SC) on your device. A security
code will be all letters, no numbers. It can also be found on the barcode label of
your gateway.
When completed, select the “Submit” button.
Once the range extender has been added to your network, you will need to update and
push the sensor device list to your range extender so it knows what sensors to allow
communication with. For a USB gateway, go to the Monnit gateway application/service and
click “Download Sensor Updates”. For an Ethernet gateway, power cycle the device by
unplugging it, waiting 10 seconds then plugging it back in. For a Cellular gateway, use the
power button to turn it o󰀨, wait 10 seconds then turn it back on.
After resetting the gateway, plug the range extender into an AC wall outlet. The range
extender will have a green light when it has found the network. If the light is steady red,
check the network, unplug it and try again.
WIRELESS RANGE EXTENDER LIGHT INDICATOR
Flashing Red/Green – the range extender is looking for a gateway to join.
Solid Red - no network found.
Solid Green – range extender has joined a network.
Flashing Green – sensor data tra󰀩c is intercepted and relayed.
WIRELESS RANGE EXTENDER DATA
The range extender reports on ve data parameters. The rst, DCnt, is for Device Count
and indicates how many sensors the range extender is able to recognize as being in the
network. This count may add up to all sensors in the network, or it may only indicate those
sensors that are talking through it, depending on how the range extender was able to
provision its network.
Rxm stands for Received Messages. In the above example, there were 7 messages that
were picked up by the range extender and sent through to the network.
Fls stands for Failures. In the event that network tra󰀩c overwhelms the range extender, the
number of messages that were attempted to be delivered but failed are recorded.
Qu stands for Queue. If the range extender is overwhelmed with message tra󰀩c, it will
report on the number of messages it has queued, but has not delivered up to the network.
As the range extender recovers, this number will dwindle until it gets back to 1 as messages
are successfully delivered up to the network.
Chan stands for Channel. In the process of forming a sub network, the range extender picks
a di󰀨erent channel to communicate to the sensors on, to help avoid accumulating too much
tra󰀩c on the same network.
WIRELESS RANGE EXTENDER – DETERMINING CONNECTIONS
When using sensors with a wireless range extender, the sensors will automatically connect
to the device with the strongest signal. The range extender should be placed between the
sensor and the gateway.
Wireless
Sensor
Wireless Gateway
Range
Extender
PAGE 3 PAGE 4

If the sensor detects a stronger signal from the range extender, it will automatically connect
to the range extender.
Wireless
Sensor
Wireless Gateway
Stronger Signal
Range
Extender
If the sensor detects a stronger signal from the gateway, it will automatically connect to the
gateway and ignore the range extender.
Stronger Signal
Wireless
Sensor
Range
Extender Wireless Gateway
Monnit Wireless Range Extender Specications
Power
Standard Operating Range 100-240 VAC
Max Operating Range 90-264 VAC
Input Frequency 50/60Hz +/- 3Hz
Max Power Consumption 1.0W
Wireless Operation
Maximum Wireless Devices Per Gateway Up to 100 Total Wireless Devices Per Gateway
Maximum Sensors Per Range Extender Up to 99 Wireless Devices (Range extenders count as
wireless devices)
Message Storage / Memory 30,000 Messages
Recommended Network Communications Up to 6 Messages Per Minute
Range Extender Communication Delay Up to 30 Seconds
(At number of recommended network communications)
Mechanical
LEDs Single LED H/W Status / Activity
- Flashing Red/Green
(looking for a gateway to join)
- Solid Red (no network found)
- Solid Green
(has joined a network)
- Flashing Green
(sensor data is intercepted and relayed)
Enclosure ABS Plastic
UL94V-0 Flame Rating
Dimensions 3.09 x 2.085 x 1.417 in.
(78.486 x 52.959 x 35.992 mm)
Weight 4.5 ounces
Environmental
Operating Temperature -40° to +85° C (-40° to +185° F)
FCC Approval: ZTL- RFSC1
PAGE 5 PAGE 6

IV. WIRELESS RANGE EXTENDER FAQ
Will the range extender work with my current iMonnit Gateway and Monnit Express
software?
It is advised to upgrade your Monnit Gateway and Monnit Express software to the latest
version to help avoid issues while setting up and using your wireless sensors through a
range extender. To update your software, please visit monnit.com/support.
How can I tell if I need a range extender?
Use a Monnit Button Sensor to assess the expected range of your environment. If the
button sensor struggles to communicate with the gateway by ashing red, it is likely that
any other sensor placed in the same location will struggle. You can also view the history of
an operating sensor to see if you are getting good signal strength. If the signal strength is
less than 50, or your button sensor is ashing red, even just occasionally, placing a range
extender in between is advised.
Is the repeater compatible with my existing network?
If your existing network version begins with 2.x.x.x, the range extender is compatible. Any
previous versions, 1.2.xxx, are not compatible.
What is the increase in range?
The range essentially doubles when a range extender is placed on the network. Depending
on the environment, the range extender could increase the range of a sensor by up to 1600
ft. Multiple range extenders can be chained together to allow for even further range. (Note
that in multiple range extender networks, for every relay point the number of messages
doubles.)
Does the range extender lose data if it is not able to deliver immediately?
No, as long as the range extender has not lost communication with the network. If the
range extender still has a link to the network, but has been unable to deliver a message
because of network tra󰀩c or due to failures, it has the ability to store all data messages
coming in. They will be delivered one after another as soon as the communication link is
clear again.
SUPPORT
For technical support and troubleshooting tips, please visit our support knowledge base
online at monnit.com/support. If you are unable to solve your issue using our online
support, email Monnit support at [email protected] with your contact information and a
description of the problem, and a support representative will contact you within about one
business day.
For error reporting, please email a full description of the error to [email protected].
WARRANTY INFORMATION
(a) Monnit warrants that Monnit-branded products (Product) will be free from defects in
materials and workmanship for a period of one (1) year from the date of delivery with
respect to hardware and will materially conform to their published specications for a period
of one (1) year with respect to software. Monnit may resell sensors manufactured by other
entities and are subject to their individual warranties; Monnit will not enhance or extend
those warranties. Monnit does not warrant that the software or any portion thereof is error
free. Monnit will have no warranty obligation with respect to Products subjected to abuse,
misuse, negligence or accident. If any software or rmware incorporated in any Product
fails to conform to the warranty set forth in this section, Monnit shall provide a bug x or
software patch correcting such non-conformance within a reasonable period after Monnit
receives from customer (i) notice of such non-conformance, and (ii) su󰀩cient information
regarding such non-conformance so as to permit Monnit to create such bug x or software
patch. If any hardware component of any Product fails to conform to the warranty in this
section, Monnit shall, at its option, refund the purchase price less any discounts, or repair
or replace nonconforming Products with conforming Products, or Products having substan-
tially identical form, t, and function and deliver the repaired or replacement Product to a
carrier for land shipment to customer within a reasonable period after Monnit receives from
customer (i) notice of such non-conformance, and (ii) the non-conforming Product provided;
however, if, in its opinion, Monnit cannot repair or replace on commercially reasonable
terms it may choose to refund the purchase price. Repair parts and replacement Products
may be reconditioned or new. All replacement Products and parts become the property of
Monnit. Repaired or replacement Products shall be subject to the warranty, if any remains,
originally applicable to the Product repaired or replaced. Customer must obtain from Monnit
a Return Material Authorization Number (RMA) prior to returning any Products to Monnit.
Products returned under this warranty must be unmodied.
Customer may return all Products for repair or replacement due to defects in original
materials and workmanship if Monnit is notied within one year of customer’s receipt of the
Product. Monnit reserves the right to repair or replace Products at its own and complete
discretion. Customer must obtain from Monnit a Return Material Authorization Number
(RMA) prior to returning any Products to Monnit. Products returned under this Warranty
must be unmodied and in original packaging. Monnit reserves the right to refuse warran-
ty repairs or replacements for any Products that are damaged or not in original form. For
Products outside the one year warranty period repair services are available at Monnit at
standard labor rates for a period of one year from the customer’s original date of receipt.
(b) As a condition to Monnit’s obligations under the immediately preceding paragraphs,
customer shall return Products to be examined and replaced to Monnit’s facilities, in ship-
ping cartons which clearly display a valid RMA number provided by Monnit. Customer ac-
knowledges that replacement Products may be repaired, refurbished or tested and found to
be complying. Customer shall bear the risk of loss for such return shipment and shall bear
all shipping costs. Monnit shall deliver replacements for Products determined by Monnit to
be properly returned.
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(c) Monnit’s sole obligation under the warranty described or set forth here shall be to repair
or replace non-conforming Products as set forth in the immediately preceding paragraph, or
to refund the documented purchase price for non-conforming Products to customer. Mon-
nit’s warranty obligations shall run solely to customer, and Monnit shall have no obligation
to customers of customer or other users of the products.
Limitation of Warranty and Remedies.
THE WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY APPLICABLE TO
PRODUCTS PURCHASED BY CUSTOMER. ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY
DISCLAIMED. MONNIT’S LIABILITY WHETHER IN CONTRACT, IN TORT, UNDER ANY
WARRANTY, IN NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE PURCHASE
PRICE PAID BY CUSTOMER FOR THE PRODUCT. UNDER NO CIRCUMSTANCES
SHALL MONNIT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAG-
ES. THE PRICE STATED FOR THE PRODUCTS IS A CONSIDERATION IN LIMITING
MONNIT’S LIABILITY. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THIS
AGREEMENT MAY BE BROUGHT BY CUSTOMER MORE THAN ONE YEAR AFTER
THE CAUSE OF ACTION HAS ACCRUED.
IN ADDITION TO THE WARRANTIES DISCLAIMED ABOVE, MONNIT SPECIFICALLY
DISCLAIMS ANY AND ALL LIABILITY AND WARRANTIES, IMPLIED OR EXPRESSED,
FOR USES REQUIRING FAIL-SAFE PERFORMANCE IN WHICH FAILURE OF A PROD-
UCT COULD LEAD TO DEATH, SERIOUS PERSONAL INJURY, OR SEVERE PHYSICAL
OR ENVIRONMENTAL DAMAGE SUCH AS, BUT NOT LIMITED TO, LIFE SUPPORT OR
MEDICAL DEVICES OR NUCLEAR APPLICATIONS. PRODUCTS ARE NOT DESIGNED
FOR AND SHOULD NOT BE USED IN ANY OF THESE APPLICATIONS.
CERTIFICATIONS
United States FCC
This equipment has been tested and found to comply with the limits for a Class B digital
devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio commu-
nications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television recep-
tion, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one of more of the following measures:
• Reorient or relocate the recieving antenna.
• Increase the separtation between the equipment and reciever
• Connect the equipment into an outlet on a circuit dierent from that to which the
reciever is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modications not expressly approved by Monnit could void
the user’s authority to operate the equipment.
RF Exposure
WARNING: To satisfy FCC RF exposure requirements for mobile
transmitting devices, the antenna used for this transmitter must not be
co-located in conjunction with any antenna or transmitter.
PAGE 9 PAGE 10

Canada (IC)
English
Under Industry Canada regulations, this radio transmitter may only operate using an anten-
na of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.
To reduce potential radio interference to other users, the antenna type and its gain should
be so chosen that the Equivalent Isotropically Radiated Power (E.I.R.P.) is not more than
that necessary for successful communication.
The radio transmitters (IC: 9794A-RFSC1, IC: 9794A-G2SC1, IC: 4160a-CNN0301, IC:
5131A-CE910DUAL, IC: 5131A-HE910NA, IC: 5131A-GE910 and IC: 8595A2AGQN4NNN)
have been approved by Industry Canada to operate with the antenna types listed on pre-
vious page with the maximum permissible gain and required antenna impedance for each
antenna type indicated. Antenna types not included in this list, having a gain greater than
the maximum gain indicated for that type, are strictly prohibited for use with this device.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.
French
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour
l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélec-
trique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de
sorte que la Puissance Isotrope Rayonnée Èquivalente (P.I.R.È) ne dépasse pas l’intensité
nécessaire à l’établissement d’une communication satisfaisante.
Le présent émetteurs radio (IC: 9794A-RFSC1, IC: 9794A-G2SC1, IC: 4160a-CNN0301,
IC: 5131A-CE910DUAL, IC: 5131A-HE910NA, IC: 5131A-GE910 et IC: 8595A2AGQN-
4NNN) a été approuvé par Industrie Canada pour fonctionner avec les types d’antenne
gurant sur la page précédente et ayant un gain admissible maximal et l’impédance requise
pour chaque type d’antenne. Les types d’antenne non inclus dans cette liste, ou dont le
gain est supérieur au gain maximal indiqué, sont strictement interdits pour l’exploitation de
l’émetteur.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, méme si le brouillage est susceptible d’en comprom-
ettre le fonctionnement.
SAFETY RECOMMENDATIONS
READ CAREFULLY
Be sure the use of this product is allowed in the country and in the environment required.
The use of this product may be dangerous and has to be avoided in the following areas:
• Where it can interfere with other electronic devices in environments such as hospitals
airports, aircrafts, etc.
• Where there is risk of explosion such as gasoline stations, oil reneries, etc.
It is responsibility of the user to enforce the country regulation and the specic environment
regulation.
Do not disassemble the product; any mark of tampering will compromise the warranty
validity. We recommend following the instructions of this user guide for correct setup and
use of the product.
Please handle the product with care, avoiding any dropping and contact with the internal
circuit board as electrostatic discharges may damage the product itself. The same precau-
tions should be taken if manually inserting a SIM card, checking carefully the instruction for
its use. Do not insert or remove the SIM when the product is in power saving mode.
Every device has to be equipped with a proper antenna with specic characteristics. The
antenna has to be installed with care in order to avoid any interference with other electronic
devices and has to guarantee a minimum distance from the body (23 cm). In case this re-
quirement cannot be satised, the system integrator has to assess the nal product against
the SAR regulation.
The European Community provides some Directives for the electronic equipments intro-
duced on the market. All the relevant information’s is available on the European Community
website: http://ec.europa.eu/enterprise/sectors/rtte/documents/
Additional Information and Support
For additional information or more detailed instructions on how to use your Monnit Wireless
Sensors or the iMonnit Online System, please visit us on the web at monnit.com/support.
Monnit Corporation
3400 South West Temple
Salt Lake City, UT 84115
801-561-5555
www.monnit.com
Monnit, Monnit Logo and all other trademarks are property of Monnit, Corp.
© 2020 Monnit Corp. All Rights Reserved.
MUG-011 (01/19)
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