Motorola solutions CB400 Series User manual

DH300 Curve Digital Hub
and CB400 Series Installation
Guide
NOVEMBER 2023
© 2023 Motorola Solutions, Inc. All Rights Reserved.
*MN009243A01*
MN009243A01-AA

Contents
Foreword.............................................................................................................................. 3
Document History................................................................................................................4
Intellectual Property and Regulatory Notices...................................................................5
Legal and Compliance Statements.................................................................................... 6
Supplier's Declaration of Conformity........................................................................................................6
Supplier's Declaration of Conformity........................................................................................................7
ISED WLAN Statement............................................................................................................................8
Notice to Users (FCC and Innovation, Science and Economic Development Canada (ISED))...............8
Compliance with RF Exposure Standards............................................................................................... 8
Important Safety Information....................................................................................................................8
Operational Safety Guidelines...................................................................................................... 8
Chapter 1: Introduction......................................................................................................10
1.1 Installation Overview........................................................................................................................10
Chapter 2: Configuring Motorola Solutions Tool............................................................ 11
Chapter 3: On-Site Installation..........................................................................................12
3.1 Setting up the DH300 Curve Digital Hub......................................................................................... 12
3.2 Setting up the CB400 Series Wi-Fi Call Button................................................................................12
3.2.1 Basic Troubleshooting........................................................................................................14
Chapter 4: Wi-Fi Call Button Mount..................................................................................15
4.1 Mounting CB401 Glass Mount Wi-Fi Call Button............................................................................. 15
4.2 Mounting CB402 Blade Style Wi-Fi Call Button............................................................................... 17
4.3 Mounting CB403C Counter Top WiFi Call Button............................................................................ 23
4.4 Mounting CB403W Wall Mount Wi-Fi Call Button............................................................................28
Chapter 5: Accessories..................................................................................................... 31
MN009243A01-AA
Contents
2

Foreword
This manual is intended for on-site installation of the DH300 Curve Digital Hub and CB400 Series Call
Buttons.
Configuration to the devices is performed in Motorola Solutions Configuration Tool by Motorola Solutions
authorized dealers. For more information, see Configuring Motorola Solutions Tool on page 11.
MN009243A01-AA
Foreword
3

Document History
Edition Description Date
MN009243A01-AA Initial release. November 2023
MN009243A01-AA
Document History
4

Intellectual Property and Regulatory
Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola Solutions
computer programs. Laws in the United States and other countries preserve for Motorola Solutions
certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions
computer programs contained in the Motorola Solutions products described in this document may not be
copied or reproduced in any manner without the express written permission of Motorola Solutions.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into
any language or computer language, in any form or by any means, without the prior written permission of
Motorola Solutions, Inc.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the
property of their respective owners.
License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication,
estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions,
except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a
product.
Open Source Content
This product may contain Open Source software used under license. Refer to the product installation media
for full Open Source Legal Notices and Attribution content.
European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic
Equipment (WEEE) Directive
The European Union's WEEE directive and the UK's WEEE regulation require that products sold into
EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some
cases). As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and
end-users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in
household waste.
Customers or end-users in EU and UK countries should contact their local equipment supplier representative
or service centre for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be applicable
to or licensed for use on a specific system, or may be dependent upon the characteristics of a specific mobile
subscriber unit or configuration of certain parameters. Please refer to your Motorola Solutions contact for
further information.
© 2023 Motorola Solutions, Inc. All Rights Reserved
MN009243A01-AA
Intellectual Property and Regulatory Notices
5

Legal and Compliance Statements
Supplier's Declaration of Conformity
Supplier's Declaration of Conformity
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party
Name: Motorola Solutions, Inc.
Address: 2000 Progress Pkwy, Schaumburg, IL. 60196
Phone Number: 1-800-927-2744
Hereby declares that the product:
Model Name: DH300
conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a), 15.107(d), and section 15.109(a)
Class B Digital Device
As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that in-
terference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the inter-
ference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio or TV technician for help.
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Legal and Compliance Statements
6

For country code selection usage (WLAN devices)
NOTE: The country code selection is for non-US model only and is not available to all US mod-
els. Per FCC regulation, all Wi-Fi products marketed in the US must be fixed to US operation
channels only.
Supplier's Declaration of Conformity
Supplier's Declaration of Conformity
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party
Name: Motorola Solutions, Inc.
Address: 2000 Progress Pkwy, Schaumburg, IL. 60196
Phone Number: 1-800-927-2744
Hereby declares that the product:
Model Name: CB401, CB402, CB403C, CB403W
conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a), 15.107(d), and section 15.109(a)
Class A Digital Device
As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operations of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
For country code selection usage (WLAN devices)
NOTE: The country code selection is for non-US model only and is not available to all US mod-
els. Per FCC regulation, all Wi-Fi products marketed in the US must be fixed to US operation
channels only.
MN009243A01-AA
Legal and Compliance Statements
7

ISED WLAN Statement
CAUTION:
1. The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential
for harmful interference to co-channel mobile satellite systems.
2. The maximum antenna gain permitted for devices in the bands 5250–5350 MHz and 5470–5725
MHz shall be such that the equipment still complies with the e.i.r.p. limit.
3. The maximum antenna gain permitted for devices in the band 5752–5850 MHz shall be such that
the equipment still complies with e.i.r.p. limits specified for point-to-point and non-point-to-point
operation as appropriate.
4. The worst case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask
requirement set forth in Section 6.2.2 (3) shall be clearly indicated.
5. User should also be advised that high-power radars are allocated as primary users (i.e. priority
users) of the bands 5250–5350 MHz and 5650–5850 MHz and that these radars could cause
interference and/or damage to LE-LAN devices.
Notice to Users (FCC and Innovation, Science and
Economic Development Canada (ISED))
This device complies with Part 15 of the FCC rules and Innovation, Science and Economic Development
Canada’s license-exempt RSS's per the following conditions:
● This device may not cause harmful interference.
● This device must accept any interference received, including interference that may cause undesired
operation.
● Changes or modifications made to this device, not expressly approved by Motorola Solutions, could void
the authority of the user to operate this equipment.
Compliance with RF Exposure Standards
National and international regulations require manufacturers to comply with the RF energy exposure limits for
devices before they can be marketed. Your Motorola Solutions device is designed, manufactured, and tested
to comply with all applicable national and international regulations for human exposure to radio frequency
electromagnetic energy.
For DH300, observe a minimum safe distance of 80 cm (31.5 inches) from the device to the operator.
For CB400 series, observe a minimum safe distance of 20 cm (7.9 inches) from the device to the operator.
Important Safety Information
Product Safety
The device requires care in mounting and servicing. Observing the safety precautions ensures the proper
function and safety of the unit.
Operational Safety Guidelines
Observe the following precautions to ensure the proper function and safety of the unit:
MN009243A01-AA
Legal and Compliance Statements
8

● Do not screw through the device to mount to a surface.
● Keep the device away from water, high moisture, and high temperatures.
● This equipment contains potentially hazardous voltages.
● Do not attempt to disassemble the unit.
● Except for the batteries, this unit contains absolutely no user serviceable components and all service
should be completed only by qualified service personnel.
● Do not dispose of batteries in fire. The batteries may explode.
● Do not open or mutilate the batteries, they contain dangerous electrolytes.
● Operating this unit in any capacity other than its intended purpose may result in system failure and
possible injury and voids any and all warranty.
MN009243A01-AA
Legal and Compliance Statements
9

Chapter 1
Introduction
The DH300 Digital Hub and CB Series Call Buttons are part of the Curve Series communication solution that
enables alert messaging across retail stores, warehouses, and other physical spaces.
The devices trigger alerts and alarms with messages to the associate. Escalation process and notification
routes are established to ensure proper respond and actions are taken. For example, when a shopper
pushes a call button, a message is routed to the Curve radio in the store to alert a store associate that
assistance is required at a specific location.
1.1
Installation Overview
The following information is an overview for installing the DH300 Curve Digital Hub and CB400 Series Call
buttons.
Figure 1: Operational Workflow
Motorola Solutions
Configuration Tool
WAN/Web
LAN Network
Store WiFi 900MHz Voice
2.4GHz 5GHz
The Curve Digital Hub is a wireless, license-free interface between your Wi-Fi network and Curve radios. On
a 900 MHz license free network, the Curve Digital Hub connects Wi-Fi call button triggers to the digital Curve
radios through voice alerts. Audio messages are stored locally in the Curve Digital Hub, allowing for quick
communication between the Cloud named as Motorola Solutions Configuration Tool and Curve radios.
Upon pressing the call button, the Wi-Fi call button communicates with the Curve Digital Hub over Wi-Fi,
which triggers the hub to send an alert to Curve radios.
Call button can be seamlessly managed on the Motorola Solutions Configuration Tool. You can remotely
configure the escalation notifications and access call button data.
MN009243A01-AA
Chapter 1: Introduction
10

Chapter 2
Configuring Motorola Solutions Tool
Procedure:
1. Log on to Motorola Solutions Configuration Tool portal.
2. Configure the followings:
● Organization setting, account setting, and sites.
● Sites profile including the Service Set Identifier (SSID) and password.
● Call button device in-store locations assignment.
● Hub, call buttons, site, and alarm profiles.
3. To interlink the configurations, create rules.
4. Deploy the configuration changes and the rules.
5. To add the devices into the inventory, scan the Unique Identifier (UID) barcode or type in the UID 11
character string into the Add Device section.
6. To allocate the hub to Account → Sites, scan or type in the DH300 Hub UID barcode.
7. To allocate the call button to Account → Sites and device location, scan the device UID barcode
using a barcode scanner or type in the UID of 11-length variable character.
8. Ship the hub and call buttons to the designated location.
9. Inform the network requirements to the customers.
NOTE: For more information on the portal configuration, refer to the Motorola Solutions
Configuration Tool User Guide at https://learning.motorolasolutions.com/user-guide/86290enus
MN009243A01-AA
Chapter 2: Configuring Motorola Solutions Tool
11

Chapter 3
On-Site Installation
On-site installation is performed when the configuration in the Motorola Solutions Configuration Tool is
completed and deployed.
3.1
Setting up the DH300 Curve Digital Hub
Prerequisites: The DH300 Digital hub is preconfigured in the Motorola Solutions Configuration Tool.
Procedure:
1. Connect to the DC power adaptor.
2. Connect the DH300 to your local LAN using the Ethernet connector.
● The DH300 IP address is Dynamic Host Configuration Protocol (DHCP) and automatically
connects to the internet and starts provisioning within 45 seconds.
● The Transmission Control Protocol (TCP)/Internet protocol (IP) ports must be open. The default
settings are TCP port 443 and UDP ports 53 and 123.
● The hub blinks white when the setup is completed. The internet connection is established and
ready to download provisioning files from Motorola Solutions Configuration Tool.
Table 1: LED Indicators
LED Indicators Status
Solid Red Hub is powered up. The bottom LED illuminates.
Solid Blue Hub is provisioning the cloud deployment.
Blinking White Connection established.
Blinking Green Audio communication transmission is in progress.
Solid Green Transmitting audio communication.
Solid Yellow Internet is connected but the hub connection to the cloud serv-
er is not successful.
3.2
Setting up the CB400 Series Wi-Fi Call Button
Prerequisites: The CB400 Series Wi-Fi Call Button is preconfigured in the Motorola Solutions Configuration
Tool.
Procedure:
1. Hold or place the call button at 1 to 5 meters (3 to 15 feet) distance from the Curve Digital Hub when
setting up the devices.
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Chapter 3: On-Site Installation
12

2. Pull the battery tabs.
● The call button downloads the Wi-Fi credentials such as Service Set Identifier (SSID) and
password from the hub profile events.
● The call button disconnects from the hub Wi-Fi and reconnects to site Wi-Fi through access point
● The call button downloads profile such as voice assurance file, location, and others.
3. Mount the call button at the designated location.
NOTE:
● The call button must be located near the digital hub when it is provisioned. The call button
connects to the cloud through the hub internal Wi-Fi.
● When the call button is provisioned and has received the Wi-Fi credentials, the call button
communicates to the cloud through the access point. Call buttons use a low powered
transmitter and operate best with a clear line of sight to the nearest access point. Tall
shelving, merchandise, and metal signs blocks or reduces the call button signals.
● Call buttons are located in the areas where customers require assistance and service
counters. Stores and installers must be aware of the Americans with Disabilities Act (ADA)
requirements for accessibility.
The followings are the LED indications for the first time setup after the battery tab is pulled out:
Table 2: LED Indicators
LED Indicators Status
Solid Yellow or Blinking Yel-
low ● Establishing internet connection.
● Downloading the provision file through the hub. The LED
turns off when downloading is completed.
Solid Blue Firmware update from the Motorola Solutions Configuration
Tool.
Solid Purple Updating the .wav audio file received from the hub.
Blinking White The LED blinks when the call button is activated. The call
button remains active depending on the timer setup in the
Motorola Solutions Configuration Tool.
Blinking Blue The LED blinks when you press the call button to request for
assistance.
Solid Yellow and sounds a
tone
Reset button press.
NOTE: The LED indicators are default colors configured in the cloud configuration.
LED indicators and settings are configurable through Motorola Solutions Configura-
tion Tool.
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Chapter 3: On-Site Installation
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3.2.1
Basic Troubleshooting
Table 3: Basic Troubleshooting
Problem LED Indication Solution
No IP received from Dynam-
ic Host Configuration Protocol
(DHCP) server.
The LED blinks red once,
blue once, and pauses.
This repeats for six cycles.
Check the network firewall.
Unable to find the hub Access
Point (AP).
The LED blinks red once,
blue twice, and pauses.
This repeats for six cycles.
Check the Rules in the Motorola Solu-
tions Configuration Tool.
Unable to find the store AP
due to AP being offline, wrong
Service Set Identifier (SSID),
and wrong passphrase.
The LED blinks red once,
blue three times, and pau-
ses. This repeats for six cy-
cles.
Check the Site Profile in the Motorola
Solutions Configuration Tool.
Unable to connect to the
cloud controller due to the
port blocking.
The LED blinks red once,
blue four times, and pau-
ses. This repeats for six cy-
cles.
Check the network firewall.
Unable to connect to the
cloud controller due to the in-
valid URL.
The LED blinks red once,
blue five times, and pau-
ses. This repeats for six cy-
cles.
Contact technical support.
Incorrect Configuration,
Unique Identifier (UID) or Ac-
cess Token.
The LED blinks red once,
blue six times, and pauses.
This repeats for six cycles.
Check the Rules in the Motorola Solu-
tions Configuration Tool.
NOTE: Contact your Motorola Solutions authorized dealer to troubleshoot.
MN009243A01-AA
Chapter 3: On-Site Installation
14

Chapter 4
Wi-Fi Call Button Mount
This chapter provides information on how to mount the Wi-Fi call button.
Two CR17345 3.0 V lithium battery are included in all the call buttons.
NOTE:
● Call buttons are located in areas where customers require assistance and service counters. Stores
and installers must be aware of the Americans with Disabilities Act (ADA) requirements for
accessibility.
● Call buttons use a low powered transmitter and operate best with a clear line of sight to the nearest
access point. Tall shelving, merchandise, and metal signs blocks or reduces the call button signals.
4.1
Mounting CB401 Glass Mount Wi-Fi Call Button
Prerequisites:
● Use the CB401 mounting base for the installation.
● Use the mounting kit that comes with the glass mount call button
Figure 2: Mounting Kits
Procedure:
1. Identify the mounting height for the call button.
The typical height from the floor is 48 to 54 inches.
2. Do one of the followings to mount the call button.
Mounting Type Descriptions
Mounting using adhesives Clean the surface using the alcohol pad with 30 seconds drying
time.
Align the mounting plate at the selected height and orientation.
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Chapter 4: Wi-Fi Call Button Mount
15

Mounting Type Descriptions
Mount the call button using the adhesives at the selected height
and orientation.
Figure 3: Mounting the Glass Mount Wi-Fi Call Button
NOTE:
● Use only double-sided adhesive for glass or smooth
non-porous surface mounting.
● Use static window cling or decal provided as part of the
accessory kit as the signage.
Mounting using screws Disassemble the call button by locating the access holes on the
outside of the call button and remove the two screws.
Remove the call button cover.
Align the mounting plate at the selected height and orientation.
Locate the two mounting holes in the call button base and screw
the base to a wall or any other surfaces.
Figure 4: Locating Two Mounting Holes
1
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Chapter 4: Wi-Fi Call Button Mount
16

Mounting Type Descriptions
Label Description
1 Mounting Holes
Assemble the call button by aligning the call button cover over the
base and insert it until it snaps into the place.
Figure 5: Assembling the Call Button
3. To verify the call button functionality, press the Set button from the mounting location.
Ensure that the message for assistance request is clear and the correct message is broadcast to the
radio.
Figure 6: Verifying the Call Button Functionality
4.2
Mounting CB402 Blade Style Wi-Fi Call Button
Prerequisites:
● Disassemble the call button using a small Phillips screwdriver.
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Chapter 4: Wi-Fi Call Button Mount
17

● Install the CB402 on a sign blade panel for all installation and mount using the mounting hinges.
● Use the mounting kit that comes with the sign blade panel.
Figure 7: Mounting Kits
Procedure:
1. Identify the mounting height for the call button.
The typical height from the floor is 48 to 54 inches.
The blade panels comes with four standard colors which are red, blue, yellow, and green. See
Accessories on page 31 for more information.
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Chapter 4: Wi-Fi Call Button Mount
18

Figure 8: Blade Panels
2. Locate the access holes on the outside of the call button and remove the two screws.
3. Remove the call button cover.
4. Insert the blade panel to the call button top hook.
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Chapter 4: Wi-Fi Call Button Mount
19

Figure 9: Inserting the Top Hook
5. Hold both the call button and blade panel while inserting the bottom hook.
Figure 10: Inserting Bottom Hook
6. Reassemble the removed cover on the call button.
Ensure the speaker stays on place.
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Chapter 4: Wi-Fi Call Button Mount
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