Motorola solutions TETRA TH800 Dimensional drawing

TETRA Terminals
Product Information Manual
When printed by Motorola
Publication Number
68015000002-NA
68015000002

Motorola Solutions TETRA Terminals Product information Manual
May 2020 68015000002-NA

May 2020 General Information - TETRA Terminals Product Information Manual 68015000002-NA
GENERAL INFORMATION
Legal and Safety Information
Safety Information
The equipment is restricted to occupational use only to satisfy ICNIRP RF energy exposure
requirements. Before using the products, read the RF energy awareness information and operating
instructions in the respective Product Safety and RF Exposure booklets to ensure compliance with
RF energy exposure limits.
Copyright Information
The Motorola Solutions products described in this document may include copyrighted Motorola
Solutions computer programs. Laws in the United States and other countries preserve for Motorola
Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any
copyrighted Motorola Solutions computer programs contained in the Motorola Solutions products
described in this document may not be copied or reproduced in any manner without the express
written permission of Motorola Solutions.
© 2020 Motorola Solutions, Inc. All Rights Reserved
No part of this document may be reproduced, transmitted, stored in a retrieval system, or
translated into any language or computer language, in any form or by any means, without the prior
written permission of Motorola Solutions, Inc.
Furthermore, the purchase of Motorola Solutions products shall not be deemed to grant either
directly or by implication, estoppel or otherwise, any license under the copyrights, patents or
patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license
to use that arises by operation of law in the sale of a product.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not
be applicable to or licensed for use on a specific system, or may be dependent upon the
characteristics of a specific mobile subscriber unit or configuration of certain parameters. Please
refer to your Motorola Solutions contact for further information.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All
other trademarks are the property of their respective owners.
Open Source Software (OSS) Legal Notices
For details on OSS Legal Notices visit Motorola Online (moleurope.mot.com) or browse the CPS
CD.

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68015000002-NA General Information - TETRA Terminals Product Information Manual May 2020
Service Information
Service for the radio is based on the substitution method; whereby a working part replaces a faulty
one, providing quicker service to the customer. For example, if the controller board is faulty, it is
replaced.
If the radio requires complete testing or servicing than that is available at field level, it is sent to the
Motorola Solutions Service Center where it is serviced, and returned to the Regional Service Center.
Level 1 and Level 2 Maintenance
This manual covers Level 1 and Level 2 Maintenance.
Level 1 Maintenance
You replace the radio and/or accessories and send the faulty radio and/or accessories to a higher
level of maintenance.
Level 2 Maintenance
A radio board is replaced.
The radios are programmed at the factory. They cannot be tuned at the field service level.
Level 3 Maintenance
Level 3 maintenance can only be done at the Motorola Solutions Service Center/Depot. To find out
more about Motorola Solutions Service Center, visit https://www.motorolasolutions.com/.
To perform a boundary scan of the memory ICs on the radios, download the relevant software and
working instructions from http://compass.mot-solutions.com/go/423180884.
Replacement Parts
Damaged parts are replaced with identical replacement parts. For complete information on ordering
required parts and kits, contact your local customer service representative.
Service Information - EMEA
EMEA Technical Support Operations (TSO)
The EMEA Technical Support Operations (TSO) provides a remote Technical Support Service to help
customers resolve technical issues and quickly restore networks and systems. This team of highly
skilled professionals is available to customers with current service agreements in place that include
the Technical Support Service. The TSO technical experts may be accessed through the Service Desk
either electronically or using the listed telephone numbers. If you are unsure whether your current
service agreement entitles you to benefit from this service, or if you would like more information about
the Technical Support Service, contact your local customer support or account manager for further
information.
Contact Details
Technical Requests: [email protected]
Repair Support: [email protected]
Contact Us: https://www.motorolasolutions.com/en_xu/support.html

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May 2020 General Information - TETRA Terminals Product Information Manual 68015000002-NA
Parts Identification and Ordering
If you need help in identifying non-referenced spare parts, direct a request to the Customer Care
Organization of a local area Motorola Solutions representative. Orders for replacement parts, kits, and
assemblies should be placed directly at the local distribution organization of Motorola Solutions or
through the Extranet site Motorola Online at https://emeaonline.motorolasolutions.com.
However, you cannot order export-controlled products or spare parts such as TEA-related boards
through Motorola Online. Send an order form with actual end-customer details by e-mail to your
customer care team.
Your Input
Send questions and comments regarding user documentation to
[email protected].
Service Information – APAC
This topic contains contact details to service centers in Asia and Pacific region.
Technical Support
Technical support is available to assist the dealer/distributor in resolving any malfunction which may be
encountered. Initial contact should be by telephone wherever possible. When contacting Motorola
Solutions Technical Support, be prepared to provide the product model number and the serial number.
Further Assistance from Motorola Solutions
You can also contact the Customer Help Desk through the website: http://www.motorolasolutions.com/
en_xp/products. If a unit requires further complete testing, knowledge and/or details of component level
troubleshooting or service than is customarily performed at the basic level, send the radio to a Motorola
Solutions Service Center as listed in the following table:
Service Information – Telephone Numbers and Addresses of the Asia and Pacific Motorola Solutions
Centers
Country Telephone Number Address
Singapore [phone] Motorola Solutions Singapore Pte. Ltd,
c/o Azure Engineering,
49 Jalan Pemimpin,
#03-11 APS Industrial Building,
Singapore 577203
Contact: Mareen Phua
E-mail: [email protected]
Enquiry: Goe Engkiet
E-mail: [email protected]
Malaysia [phone] Motorola Solutions Sdn. Bhd.
Level 14, Persoft Tower,
No. 68, Pesiaran Tropicana,

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68015000002-NA General Information - TETRA Terminals Product Information Manual May 2020
Country Telephone Number Address
47410 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia
Contact: Koh Tiong Eng
E-mail: [email protected]
Indonesia [phone] PT. Motorola Solutions Indonesia
30th Floor, Gedung BRI II, Suite 3001,
Jl. Jend. Sudirman Kav. 44-46,
Jakarta 10210,
Indonesia
Contact: Eko Haryanto
E-mail: [email protected]
Thailand Tel: [phone]
Fax: [phone]
Motorola Solutions (Thailand) Ltd.
142 Two Pacific Place Suite 2201,
3220 Sukhumvit Road,
Klongtoey,
Bangkok 10110
Contact: Nitas Vatanasupapon
E-mail: [email protected]
India [phone] Motorola Solutions India Pvt. Ltd.
C/o Communication Test Design India Private Limited,
#4, 5 Maruthi Industrial Estate,
Rajapalya, Hoodi Village,
Bangalore - 560048,
India
Contact: K. Umamaheswari
E-mail: [email protected]
China [phone] Motorola Solutions (China) Co. Ltd.
No. 1 Wang Jing East Road,
Chao Yang District,
Beijing, 100102,
P.R. China
Contact: Sophy Wang
E-mail: [email protected]
Hong Kong 852-2966-4823 Motorola Solutions Asia Pacific Ltd.
Unit 1807-1812, 18/F, Two Harbourfront,
22 Tak Fung Street,
Hunghom, Kowloon,
Hong Kong
Contact: Judy Leung
E-mail: [email protected]

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May 2020 General Information - TETRA Terminals Product Information Manual 68015000002-NA
Country Telephone Number Address
Motorola Communications Philippines, Inc.
Unit 2102, One Global Place Building,
5th Ave., Bonifacio Global City,
Taguig, Philippines 1634.
Contact: Arthur Nieves
E-mail: [email protected]
Korea [phone] Motorola Solutions Korea, Inc.
9th Floor, Hibrand Building,
215, Yangjae-Dong, Seocho-Gu,
Seoul, 137-924,
Korea.
Contact: KS Kwak
E-mail: [email protected]
Taiwan [phone] Motorola Solutions Taiwan, Ltd.
8F, No. 9, Songgao Rd.,
Taipei 110,
Taiwan (R.O.C.)
Contact: Michael Chou
E-mail: [email protected]
Australia [phone] Motorola Solutions Australia Pty. Ltd.
10 Wesley Court,
Tally Ho Business Park,
East Burwood Victoria 3151,
Australia.
E-mail: [email protected]
Piece Parts
Some replacement parts, spare parts, and/or product information can be ordered directly. If a complete
Motorola Solutions part number is assigned to the part, it is available from Motorola Solutions Service
Organization. If no part number is assigned, the part is not normally available from Motorola Solutions.
If a list of parts is not included, that means that no user-serviceable parts are available for that kit or
assembly.
Customer Programming Software has no capability to tune the radio. Tuning the radio can only
be performed at the factory or at the appropriate Motorola Solutions Repair Center. Component
replacement can affect the radio tuning and must only be performed by the appropriate
Motorola Solutions Repair Center.
All orders for parts/information should include the complete Motorola Solutions identification number.
All part orders should be directed to your local Motorola Solutions Service Organization. See your
latest price pages.
Philippines Tel: [phone]
Fax: [phone]

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68015000002-NA General Information - TETRA Terminals Product Information Manual May 2020
Parts Identification and Ordering
Request for help in identification of non-referenced spare parts should be directed to the Customer
Care Organization of Motorola Solutions local area representation. Orders for replacement parts, kits,
and assemblies should be placed directly on a Motorola Solutions local distribution organization or from
the Motorola Solutions Online (Extranet).
Service Information – Americas
This topic contains contact details to service centers in Latin America and Caribbean region.
Technical Support
To request technical support, go to https://businessonline.motorolasolutions.com, Contact Us.
Some replacement parts, spare parts, and/or product information can be ordered directly. If a complete
Motorola Solutions part number is assigned to the part, it is available from Motorola Solutions. If no part
number is assigned, the part is not normally available from Motorola Solutions. If the part number is
appended with an asterisk, the part is serviceable by Motorola Solutions Depot only. If a list of parts is
not included, that means that no user-serviceable parts are available for that kit or assembly.
Warranty and Repairs
Service Information – Telephone Numbers and Addresses of Latin America Radio Support Centers
Country Telephone Number Address
Colombia 571-71- 376- Motorola Solutions de Colombia Service Centre
Torre Banco Ganadero
Carrera 7 No. 71-52
Torre B piso 13
Oficina 1301
Bogota
Mexico 5252576700 Motorola Solutions de México Service Centre
Bosques de Alisos #125
Col. Bosques de las Lomas CP
05120 Mexico DF
Piece Parts
To order parts in Latin America and the Caribbean contact your local Motorola Solutions CGISS
representative.
Service Information – Telephone Numbers and Addresses of Latin America Motorola Solutions
Centers
Country Telephone Number Address
Argentina 5411-4317-5300 Motorola Solutions Argentina
Ave. del Libertador 1855
B1638BGE, Vicente Lopez
Buenos Aires

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May 2020 General Information - TETRA Terminals Product Information Manual 68015000002-NA
Country Telephone Number Address
Chile 562-338-9000 Motorola Solutions Chile S.A.
Av. Nueva Tajamar 481
Edif. World Trade Center
Of. 1702, Torre Norte
Las Condes Santiago
Colombia 571-376-6990 Motorola Solutions Colombia LTDA.
Carrera 7 #71-52
Torre A, Oficina 1301
Bogotá
Costa Rica 506-201-1480 Motorola Solutions de Costa Rica
Parque Empresarial Plaza Roble
Edificio El Portico, 1er Piso
Centro de Negocios Internacional
Guachepelin, Escazu
San Jose
Ecuador 5932-264-1627 Motorola Solutions del Ecuador
Autopist Gral. Rumiñahui, Puente
2 Conjunto Puerta del Sol Este-Ciudad Jardin
Pasa E, Casa 65
Quito
Mexico 52-555-257-6700 Motorola Solutions de México, S.A.
Calle Bosques de Alisos #125
Col. Bosques de Las Lomas
05120 México D.F.
Peru 511-211-0700 Motorola Solutions del Peru
Ave. República de Panama 3535
Piso 11, San Isidro
Lima 27
USA 954-723-8959 Motorola Solutions, Inc.
Latin American Countries Region
789 International Parkway
Sunrise, FL 33325
Brasil 5511-3847-668 Motorola Solutions Ltda
Av. Chedid Jafet
222 Bloco D Conjuntos 11,12,21,22 E 41
Condominio Millennium Office Park
04551-065- Vila Olimpia, Sao Paulo

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68015000002-NA General Information - TETRA Terminals Product Information Manual May 2020
Country Telephone Number Address
Venezuela 58212-901-4600 Motorola Solutions de Los Andes C.A.
Ave. Francisco de Miranda
Centro Lido, Torre A
Piso 15, El Rosal
Caracas, 1060