Datecs Zettle User manual

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Zettle Terminal USER GUIDE
Zettle Terminal User Guide
© 2020 Datecs, Ltd.

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All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the
written permission of Datecs, Ltd.
The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure
the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample
programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example
or sample program before placing the software into productive use. This document, including without limitation the
examples and software programs, is supplied “As-Is.”
Datecs, the Datecs logo, are registered trademarks of Datecs. Other brand names or trademarks associated with Datecs’s
products and services are trademarks of Datecs, Ltd. All other brand names and trademarks appearing in this manual are
the property of their respective holders.
Please e-mail all comments in this document to your local Datecs Support Team or to main Datecs Support Team
[e-mail].
Datecs, Ltd.
4 Datecs Street
1592 Sofia, Bulgaria
www.datecs.bg
Zettle Terminal User Guide

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Revision History
Version
Date
Range
Description
Author
1.0.0
06.08.2020
All document
First release
Stefan Mitov
1.1.0
02.11.2020
All document
Changed device name
Stefan Mitov
1.2.0
05.11.2020
Device
Specifications
Remove Bluetooth support
Stefan Mitov
1.3.0
24.03.2021
REGULATORY
Added FCC section
Stefan Mitov
1.4.0
06.04.2021
REGULATORY
Updated section “REGULATORY”
Stefan Mitov
1.5.0
24.06.2021
REGULATORY
Updated FCC section
Stefan Mitov

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Contents
REGULATORY .....................................................................................................................................................................6
PREFACE ............................................................................................................................................................................7
AUDIENCE ................................................................................................................................................................................7
ORGANIZATION..........................................................................................................................................................................7
RELATED DOCUMENTATION..........................................................................................................................................................8
CONVENTIONS...................................................................................................................................................................8
TABLE 1 DOCUMENT CONVENTIONS.............................................................................................................................................8
OVERVIEW.........................................................................................................................................................................9
ZETTLE TERMINAL ......................................................................................................................................................................9
Features At a Glance ........................................................................................................................................................9
FEATURES AND BENEFITS.................................................................................................................................................10
DEVICE SPECIFICATIONS...................................................................................................................................................11
DEVICE OPERATION .........................................................................................................................................................13
GETTING STARTED ...........................................................................................................................................................14
SETUP ..............................................................................................................................................................................15
COMMUNICATION PARAMETERS with Secure processor (Service Functions).................................................................15
APPLICATION DOWNLOAD MODE ..................................................................................................................................15
SYSTEM MODE................................................................................................................................................................15
UPDATING SECURE PROCESSOR FIRMWARE/APPLICATION............................................................................................15
SOFTWARE VERSIONS.....................................................................................................................................................16
HOW TO INSERT/REMOVE SIM/SD CARDS .......................................................................................................................18
SMART CARD READER USE...............................................................................................................................................19
TO CONDUCT A SMART CARD TRANSACTION .................................................................................................................................19
CONTACTLESS CARD READING .........................................................................................................................................20
TO CONDUCT A CONTACTLESS CREDIT/DEBIT CARD TRANSACTION ....................................................................................................20
READING BARCODES WITH BARCODE ENGINE .................................................................................................................21
TROUBLESHOOTING GUIDELINES.....................................................................................................................................22
BLANK DISPLAY........................................................................................................................................................................22
TOUCHSCREEN DOES NOT RESPOND............................................................................................................................................22
TRANSACTIONS FAIL TO PROCESS................................................................................................................................................22
Check Smart Card Reader...............................................................................................................................................22
MAINTENANCE AND CLEANING...................................................................................................................................................23
MAIN BATTERY REPLACEMENT ....................................................................................................................................................23

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SAFETY...................................................................................................................................................................................23
SERVICE AND SUPPORT..............................................................................................................................................................24
SERVICE RETURNS ....................................................................................................................................................................24

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REGULATORY
Regulatory information can be accessed from Android menu setting. From main screen by pressing
“Settings” -> “About” -> “Legal Information”.
FCC NOTICE (United Sates)
FCC ID: YRW-ZPPTERMINAL
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void
your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Specific Absorption Rate (SAR) information:
This Zettle Terminal meets the government's requirements for exposure to radio waves. The guidelines
are based on standards that were developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. The standards include a substantial safety margin designed
to assure the safety of all persons regardless of age or health. FCC RF Exposure Information and
Statement the SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types:
Smartphone has also been tested against this SAR limit. This device was tested for typical body-worn
operations with the back of the Zettle Terminal kept 5mm from the body. To maintain compliance with
FCC RF exposure requirements, use accessories that maintain an 0mm separation distance between the
user's body and the back of the phone. The use of belt clips, holsters and similar accessories should not
contain metallic components in its assembly. The use of accessories that do not satisfy these
requirements may not comply with FCC RF exposure requirements, and should be avoided.

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PREFACE
This guide is the primary source of information for setting up and installing Zettle Terminal.
Audience
This guide provides simple descriptions of Zettle Terminal features, as well as basic
information for anyone installing and configuring Zettle Terminal.
Organization
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the Zettle Terminal.
Chapter 2, Specifications. Discusses power requirements and dimensions of Zettle
Terminal, etc.
Chapter 3, Setup. Explains setup and installation of Zettle Terminal.
This chapter tells how to establish connections with other devices.
Chapter 4, Maintenance and Cleaning. Explains maintenance of Zettle Terminal.
Chapter 5, Service and Support. Provides information on contacting your
Datecs representative or service provider and information on how to order
accessories or documentation from Datecs.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.

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Related Documentation
To learn more Zettle Terminal, refer to the following set of documents:
• Zettle Terminal Physical Security Features
• Zettle Terminal Firmware API Specifications
• Zettle Terminal Software Design Specifications
CONVENTIONS
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms thatare cross
references.
See Guide Conventions
Italics
Italic typeface indicates book titles or
emphasis.
You must not use this unit
underwater.
The Information icon is used to highlight
important information.
Zettle Terminal is using USB
communication
The caution symbol indicates hardware
or Software failure, or loss of data.
The unit is not waterproof or
dustproof, and is intended
for indoor use only.
The warning symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do not
use the terminal near water.
Convention Meaning Example

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Overview
This chapter provides a brief description of Datecs’s Zettle Terminal device.
Zettle Terminal
The Zettle Terminal is a wireless POS terminal with 5” inch colorful display, with capacitive touch screen.
The Zettle Terminal offer an integrated smart, and contactless card reader, offering advanced security
and payment processing capabilities to handle credit and PIN-based debit card transactions in an
attended environment.
Zettle Terminal supports both symmetric encryption algorithms (DES, 3DES, and AES) and asymmetric
encryption (RSA). This device internally manages simultaneous multiple keys through either Master
Session- or DUKPT-based processes, and offers high performance smart card processing, as well as
support for the new generation of 3-volt cards.
The Zettle Terminal’ sleek and stylish ergonomic design offers power and performance in a smart card
and Contactless PIN pad device.
Datecs ships variants of ZETTLE TERMINAL unit for different markets. Your unit may have a different
configuration. However, the basic processes described in this guide remain the same, regardless of
configuration.
Figure 1
Features At a Glance
• Delivers power and usability in a small
convenient hand-held design.
• Security architecture meets specifications for
PIN-entry devices (PED) and sophisticated file
authentication.
The Zettle Terminal provides the right combination of
features and functions in a small stylish device that
fits in your hand. This includes a contactless card
reader, smart card reader, an integrated PIN pad, and
an WiFi and 4G wireless mobile.

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Features and Benefits
Exceptional Ease of Use
• Ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer
for PIN entry.
• Intuitive interface
• Highly readable display handles multiple languages.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad
spectrum of hardware and software-based security features.
• Integrated security modules simultaneously support sophisticated encryption (AES, DES, 3DES, RSA)
and key management schemes.
Strong Feature Set
• Primary smart card reader support for synchronous and asynchronous smart cards.
• Zettle Terminal has received PCI PTS 5.1 SRED Security Certification.

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Device Specifications
Processor for payment and
security functions
ARM Cortex® M3 Security Microcontroller
Memory
• 64KB Internal ROM
• 256KB Internal RAM
• 1MB Internal Flash
Application Memory
4MB Serial Flash
Processor for Android OS
Cores: 8x ARM Cortex A53, Octa-core CPU, Clock Speed: 1.8 GHz, Architecture: 64-bit
GPU
Qualcomm® Adreno™ 506 graphics processing unit (GPU) with 64-bit addressing
Memory
• 16GB Flash
• 2GB LPDDR3 RAM
Main Display
• Type - IPS
• Colors - 16.7M
• Size 5 inch
• Resolution - 720 x 1280
• Backlight
• Capacitive touchscreen
Smart Card Reader
ISO7816, EMV L1 certified
Contactless Card Reader
for payment applications
• AMEX ExpressPay
• Discover D-PAS
• MasterCard Contactless
• VISA PayWave
• China Union Pay
• JCB
Contactless Card Reader
• NFC-A/ISO 14443 Type-A
• NFC-B/ISO 14443 Type-B
• NFC-F/Felica
• NFC-V/ISO 15693
Barcode Reader (option)
• Zebra SE4100* – Image Sensor 1280 x 800 pixels, High Performance 2D Imager Scan Engine
Supported Barcode Types*
• 1D Barcode Scanner Supported Symbologies:
JAN/UPC/EAN incl. add on, Codabar/NW-7, Code 11, Code 39, Code 93, Code 128, GS1-128 (EAN-128), GS1
DataBar (RSS), IATA, Industrial 2of5, Interleaved 2of5, ISBN-ISSN-ISMN, Matrix 2of5, MSI/Plessey, S-Code,
Telepen, Tri-Optic, UK/ Plessey
POSTAL CODE: US PostNet, US Planet, UK Postal, Australian Postal, Japan Postal, Dutch Postal (KIX)
• 2D Imager Supported Symbologies:
PDF417, MicroPDF417, Datamatrix, QR Code, Micro QR Code, Aztec, RSS, Composite, TLC-39, MaxiCode
Battery
Rechargeable lithium-Polymer battery 3.7V, 2200 mAh
Connectivity
• USB
- Device
• USB pass-through Docking station
• WLAN
- 2.4G/5G, 802.11 a/b/g/n/ac
• Wireless mobile Data – SC600Y-EM (EMEA)
- LTE FDD: B1/B2/B3/B4/B5/B7/B8/B20/B28
- LTE TDD: B38/B39/B40/B4
- WCDMA: B1/B2/B4/B5/B8
- GSM: 850/900/1800/1900MHz

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• Wireless mobile Data – SC600Y-NA (North America)
- LTE FDD: B2/B4/B5/B7/B12/B13/B14/B17/B25/B26/B66/B71
- LTE TDD: B41
- WCDMA: B2/B4/B5
- Tray for Nano SIM
• GNSS; GPS, Galileo, Glonass and Beidou
Audio features
• Electro-Magnetic Buzzer
• Rear Speaker
Buttons
• ON / OFF key
• Key for barcode scanner
• Device rest button
OS
Android 10
Reliability
• 500 000 chip card cycles
Certifications
PCI PTS 5.1
Dimensions (LxWxH), mm
137.5 x 76 x 15.2
Weight, g
210 (with Barcode engine)
205 (without Barcode engine)
Environmental
Operating: -10°C to +45°C / 5 to 90% RH
Storage: -25°C to +70°C / 5 to 90% RH
Power Supply
• 5V through USB-C
• 5V through Rear pads
Accessories
• Docking station

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Device Operation
Figure 2
1. Power button
2. USB type C port
3. Scan button
4. PADs for docking station
5. Opening for reset button
6. Main display and touch screen/Contactless Reader
7. Chip chard reader
8. SIM card tray
9. Speaker
10. Barcode scanner

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GETTING STARTED
Zettle Terminal has rechargeable Lithium-Ion battery. The battery can be charged from USB power
adapter connected to USB port or when is attached to Docking station.
Figure 3
Battery of Zettle Terminal is non removable, for replacing please see “Main battery replacement”.

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Setup
Zettle Terminal have two USB communication modes depends which USB cable is connected to the
device. With cable USB-A to USB-C (USB AM 4PIN TO TYPE C SYI-0108B) gives communication to Android
(Application processor), from there can be select:
- “Charge this device”
- “Transfer files”
- “Transfer photos (PTP)”
- “Use device as MIDI”
With special USB-C to USB-C cable (TYPE C MALE TO TYPE C FEMALE SYI-0129) can provide
communication to Secure processor. This cable is need to be plugged to the USB-A to USB-C cable. After
that can provide those modes:
- Application download mode (Loading Firmware and/or Application to secure processor)
- System mode (Key Management)
- Test Mode
COMMUNICATION PARAMETERS with Secure processor (Service Functions)
For communication with secure processor, please locate the service connector J2602 (under battery
cover) and connect special service cable.
The default USB VC serial port communication parameters are the following:
- 115200bps
- 2 stop bit
- no parity
APPLICATION DOWNLOAD MODE
To enter in application download mode on the Zettle Terminal, must be hold power button and plug
special USB cable (For communicated with Secure Processor USB, need is special USB cable SYI-0129)
at same time. Release power button and characteristic sound is played, then press power button. In
this mode can be update Firmware or Application of Secure Processor.
SYSTEM MODE
To enter in system mode on the Zettle Terminal, must be hold power button and plug special USB cable
(For communicated with Secure Processor USB, need is special USB cable SYI-0129) at same time.
Release power button and characteristic sound is played, after then will be played another
characteristic sound, then press power button.
UPDATING SECURE PROCESSOR FIRMWARE/APPLICATION
Secure processor firmware and application can be updated via Android application.

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SOFTWARE VERSIONS
The product software version of Application processor can be retrieved using Android settings menu.
From main screen by pressing “Settings”->”General”->“All Settings”->”About Phone”:
Figure 4
Android version
Software version
Build number

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The product firmware and/or application versions of Security processor can be retrieved using Android
settings menu. From main screen by pressing “Settings”->”General”->“All Settings”->”About Phone”-
>“Pinpad information”:
Figure 5
Status of the Secure processor On/Off
Serial Number of the device
CPU serial number – USIP serial number
Capabilities of the device
Firmware name of the loaded FW
Firmware version of the loaded FW
Application name of the loaded AP
Application version of the loaded AP
Firmware key version
Application key version
Loader key version

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How to insert/remove SIM/SD cards
Location of the SIM tray is show on Figure 6 . For opening device SIM tray, insert a eject tool into the
hole beside the tray.
Figure 6
The Zettle Terminal support only Nano SIM card.

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Smart Card Reader Use
The smart card transaction procedure can vary depending on the application loaded on the Zettle
Terminal. Verify the proper procedure with your application provider before performing a smart card
transaction.
To Conduct a Smart Card Transaction
1 Position a smart card with the gold contacts facing upward (Figure 7).
2 Insert it into the ICC card reader slot in a smooth, continuous motion until it seats firmly.
3 Hand Zettle Terminal to customer for PIN entry
4 Remove the card when the display indicates the transaction is completed.
Figure 7
Leave the smart card in the card reader until the transaction is completed. Premature
removal can void the transaction.

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Contactless Card Reading
The contactless card transaction procedure can vary depending on the application loaded on the Zettle
Terminal. Verify the proper procedure with your application provider before performing a contactless
card transaction.
To Conduct a Contactless Credit/Debit Card Transaction
1. Place a contactless card to shown on the Zettle Terminal display contactless logo (Figure 8).
2. Remove the card when the display indicates the transaction is completed.
Figure 8