Datecs Zettle User manual

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Zettle Terminal USER GUIDE
Zettle Terminal User Guide
© 2020 Datecs, Ltd.

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All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the
written permission of Datecs, Ltd.
The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure
the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample
programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example
or sample program before placing the software into productive use. This document, including without limitation the
examples and software programs, is supplied “As-Is.”
Datecs, the Datecs logo, are registered trademarks of Datecs. Other brand names or trademarks associated with Datecs’s
products and services are trademarks of Datecs, Ltd. All other brand names and trademarks appearing in this manual are
the property of their respective holders.
Please e-mail all comments in this document to your local Datecs Support Team or to main Datecs Support Team
[e-mail].
Datecs, Ltd.
4 Datecs Street
1592 Sofia, Bulgaria
www.datecs.bg
Zettle Terminal User Guide

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Revision History
Version
Date
Range
Description
Author
1.0.0
06.08.2020
All document
First release
Stefan Mitov
1.1.0
02.11.2020
All document
Changed device name
Stefan Mitov
1.2.0
05.11.2020
Device
Specifications
Remove Bluetooth support
Stefan Mitov
1.3.0
24.03.2021
REGULATORY
Added FCC section
Stefan Mitov
1.4.0
06.04.2021
REGULATORY
Updated section “REGULATORY”
Stefan Mitov
1.5.0
24.06.2021
REGULATORY
Updated FCC section
Stefan Mitov

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Contents
REGULATORY .....................................................................................................................................................................6
PREFACE ............................................................................................................................................................................7
AUDIENCE ................................................................................................................................................................................7
ORGANIZATION..........................................................................................................................................................................7
RELATED DOCUMENTATION..........................................................................................................................................................8
CONVENTIONS...................................................................................................................................................................8
TABLE 1 DOCUMENT CONVENTIONS.............................................................................................................................................8
OVERVIEW.........................................................................................................................................................................9
ZETTLE TERMINAL ......................................................................................................................................................................9
Features At a Glance ........................................................................................................................................................9
FEATURES AND BENEFITS.................................................................................................................................................10
DEVICE SPECIFICATIONS...................................................................................................................................................11
DEVICE OPERATION .........................................................................................................................................................13
GETTING STARTED ...........................................................................................................................................................14
SETUP ..............................................................................................................................................................................15
COMMUNICATION PARAMETERS with Secure processor (Service Functions).................................................................15
APPLICATION DOWNLOAD MODE ..................................................................................................................................15
SYSTEM MODE................................................................................................................................................................15
UPDATING SECURE PROCESSOR FIRMWARE/APPLICATION............................................................................................15
SOFTWARE VERSIONS.....................................................................................................................................................16
HOW TO INSERT/REMOVE SIM/SD CARDS .......................................................................................................................18
SMART CARD READER USE...............................................................................................................................................19
TO CONDUCT A SMART CARD TRANSACTION .................................................................................................................................19
CONTACTLESS CARD READING .........................................................................................................................................20
TO CONDUCT A CONTACTLESS CREDIT/DEBIT CARD TRANSACTION ....................................................................................................20
READING BARCODES WITH BARCODE ENGINE .................................................................................................................21
TROUBLESHOOTING GUIDELINES.....................................................................................................................................22
BLANK DISPLAY........................................................................................................................................................................22
TOUCHSCREEN DOES NOT RESPOND............................................................................................................................................22
TRANSACTIONS FAIL TO PROCESS................................................................................................................................................22
Check Smart Card Reader...............................................................................................................................................22
MAINTENANCE AND CLEANING...................................................................................................................................................23
MAIN BATTERY REPLACEMENT ....................................................................................................................................................23

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SAFETY...................................................................................................................................................................................23
SERVICE AND SUPPORT..............................................................................................................................................................24
SERVICE RETURNS ....................................................................................................................................................................24

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REGULATORY
Regulatory information can be accessed from Android menu setting. From main screen by pressing
“Settings” -> “About” -> “Legal Information”.
FCC NOTICE (United Sates)
FCC ID: YRW-ZPPTERMINAL
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by manufacturer could void
your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Specific Absorption Rate (SAR) information:
This Zettle Terminal meets the government's requirements for exposure to radio waves. The guidelines
are based on standards that were developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. The standards include a substantial safety margin designed
to assure the safety of all persons regardless of age or health. FCC RF Exposure Information and
Statement the SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types:
Smartphone has also been tested against this SAR limit. This device was tested for typical body-worn
operations with the back of the Zettle Terminal kept 5mm from the body. To maintain compliance with
FCC RF exposure requirements, use accessories that maintain an 0mm separation distance between the
user's body and the back of the phone. The use of belt clips, holsters and similar accessories should not
contain metallic components in its assembly. The use of accessories that do not satisfy these
requirements may not comply with FCC RF exposure requirements, and should be avoided.

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PREFACE
This guide is the primary source of information for setting up and installing Zettle Terminal.
Audience
This guide provides simple descriptions of Zettle Terminal features, as well as basic
information for anyone installing and configuring Zettle Terminal.
Organization
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of the Zettle Terminal.
Chapter 2, Specifications. Discusses power requirements and dimensions of Zettle
Terminal, etc.
Chapter 3, Setup. Explains setup and installation of Zettle Terminal.
This chapter tells how to establish connections with other devices.
Chapter 4, Maintenance and Cleaning. Explains maintenance of Zettle Terminal.
Chapter 5, Service and Support. Provides information on contacting your
Datecs representative or service provider and information on how to order
accessories or documentation from Datecs.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem in terminal installation and configuration.

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Related Documentation
To learn more Zettle Terminal, refer to the following set of documents:
• Zettle Terminal Physical Security Features
• Zettle Terminal Firmware API Specifications
• Zettle Terminal Software Design Specifications
CONVENTIONS
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1 Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms thatare cross
references.
See Guide Conventions
Italics
Italic typeface indicates book titles or
emphasis.
You must not use this unit
underwater.
The Information icon is used to highlight
important information.
Zettle Terminal is using USB
communication
The caution symbol indicates hardware
or Software failure, or loss of data.
The unit is not waterproof or
dustproof, and is intended
for indoor use only.
The warning symbol is used as a warning
when bodily injury might occur.
Due to risk of shock do not
use the terminal near water.
Convention Meaning Example

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Overview
This chapter provides a brief description of Datecs’s Zettle Terminal device.
Zettle Terminal
The Zettle Terminal is a wireless POS terminal with 5” inch colorful display, with capacitive touch screen.
The Zettle Terminal offer an integrated smart, and contactless card reader, offering advanced security
and payment processing capabilities to handle credit and PIN-based debit card transactions in an
attended environment.
Zettle Terminal supports both symmetric encryption algorithms (DES, 3DES, and AES) and asymmetric
encryption (RSA). This device internally manages simultaneous multiple keys through either Master
Session- or DUKPT-based processes, and offers high performance smart card processing, as well as
support for the new generation of 3-volt cards.
The Zettle Terminal’ sleek and stylish ergonomic design offers power and performance in a smart card
and Contactless PIN pad device.
Datecs ships variants of ZETTLE TERMINAL unit for different markets. Your unit may have a different
configuration. However, the basic processes described in this guide remain the same, regardless of
configuration.
Figure 1
Features At a Glance
• Delivers power and usability in a small
convenient hand-held design.
• Security architecture meets specifications for
PIN-entry devices (PED) and sophisticated file
authentication.
The Zettle Terminal provides the right combination of
features and functions in a small stylish device that
fits in your hand. This includes a contactless card
reader, smart card reader, an integrated PIN pad, and
an WiFi and 4G wireless mobile.

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Features and Benefits
Exceptional Ease of Use
• Ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer
for PIN entry.
• Intuitive interface
• Highly readable display handles multiple languages.
Critical Security Protection
• Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad
spectrum of hardware and software-based security features.
• Integrated security modules simultaneously support sophisticated encryption (AES, DES, 3DES, RSA)
and key management schemes.
Strong Feature Set
• Primary smart card reader support for synchronous and asynchronous smart cards.
• Zettle Terminal has received PCI PTS 5.1 SRED Security Certification.