Elo TouchSystems 17A2 User manual

Touchcomputer User Guide
17A2 17"LCD Multifunction Touchcomputer

Elo TouchSystems Touchcomputer
User Guide
17" LCDMultifunctionTouchcomputer
ESY17A2
RevisionD
P/NE926979
EloTouchSystems
1-800-557-1458
www.elotouch.com

Elo TouchSystems 17A2 User Guide 3
Copyright c 2008 Tyco Electronics.All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language, in any form or by
anymeans,including,butnotlimitedto, electronic, magnetic, optical, chemical,manual,
or otherwise without prior written permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems
makes no representations or warranties with respect to the contents hereof, and
specifically disclaims any implied warranties of merchantability or fitness for a
particular purpose. References in this publication to Elo TouchSystems products or
services do not imply that Elo TouchSystems intends to make them available in all
countries in which Elo TouchSystems operates. Elo TouchSystems reserves the right to
revise this publication and to make changes from time to time in the content hereof
without obligation of Elo TouchSystems to notify any person of such revisions or
changes. Trademark Acknowledgments
IntelliTouch, SecureTouch, AccuTouch, and MonitorMouse are trademarks of Elo
TouchSystems. Other product names mentioned herein may be trademarks or registered
trademarks of their respective companies. Elo TouchSystems claims no interest in trade-
marks other than its own.

Elo TouchSystems 17A2 User Guide 4
Chapter 1
Setup 6
Unpacking Your Touchcomputer ......................... 6
Product Overview ................................................ 7
FrontView ..................................................... 7
RearView....................................................... 7
SideView ....................................................... 8
BaseBottomView ......................................... 8
Display Orientation ....................................... 9
Display Orientation with Peripherals............. 10
Initial Turn-on ...................................................... 11
Language selection ....................................... 11
TimeZone ..................................................... 13
Test Devices ........................................................ 14
Touchscreen ................................................. 14
Calibration ................................................. 14
Magnetic Stripe Reader (MSR) ..................... 15
Testing in USB MSR Keyboard
Emulation Mode ........................................ 15
Testing in USB-HID Class MSR HID
Mode ..................................................... 15
Convert Keyboard Emulation/HID Mode . 16
Customer Display.......................................... 17
Fingerprint Reader ........................................ 18
Barcode Scanner ........................................... 19
Enabling2-D Scanning.................................. 21
SpeakerBar ................................................... 22
DVDDrive ..................................................... 22
DVD region setting ................................... 22
Wireless Card ................................................ 23
TV Tuner ....................................................... 23
Cash Drawer Port .......................................... 24
Chapter 2
Operation 25
OSDControl......................................................... 26
OSD Menu .................................................... 26
Shortcut keys ............................................ 27
OSDLockout................................................. 27
PowerControl ...................................................... 28
Power Button ................................................ 28
Power Lockout .............................................. 28
Using the I/O panel ..................................... 29
USBand Powered USB ........................ 29
CashDrawer ......................................... 29
Ethernet................................................ 29
Serial .................................................... 29
Microphone Input................................ 29
Audio Output....................................... 29
VGA ..................................................... 30
PS/2Universal ...................................... 30
TV Tuner .............................................. 30
Kensington Lock.................................. 30
Securing the Touchcomputer Base ............. 31
DisplayAngle ............................................. 33
Chapter 3
Upgrades 34
Adding Peripherals ..................................... 34
Chapter 4
Maintenance 35
Care and Handling ...................................... 36
Warning ............................................... 36
WEEEDirective.................................... 36
Servicing the Hard Disk Drive and
Compact Flash card..................................... 37
To Install the Hard Disk Drive.............. 37
To Install the Compact Flash card........ 38
Recovering the Operating System .............. 38
Chapter 5
Technical Specifications 39
Touchcomputer Specifications ................... 40
COM1/2Pin Definition ......................... 42
Power Input Pin Definition ................... 43
CashDrawer Port Signal Definition
and Control ...................................... 44
Display Specifications ................................ 47
Power Supply Specifications ...................... 48
Touchscreen Specifications ........................ 49
Peripheral Specifications ............................. 50
Magnetic Stripe Reader (MSR) ............ 50
Customer Display................................. 50
Table of Contents

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Fingerprint Reader...................................51
Barcode Scanner ...................................... 52
SpeakerBar .............................................. 53
DVDDrive ................................................ 54
Wireless Card ...........................................55
TV Tuner ..................................................55
Environmental Specifications..........................56
Temperature Ranges ................................ 56
Humidity ..................................................56
Altitude ....................................................56
Chapter 6
TechnicalSupport 57
Technical Assistance ...................................... 57
Using the Touchcomputer ....................... 57
Using the Web ......................................... 57
Using the Phone ......................................57
Regulatory Information 58
Warranty 61

Elo TouchSystems 17A2 User Guide 6
C H A P T E R
1
Setup
This chapter discusses how to set up and test your touchcomputer and any included
peripheral options.
Unpacking Your Touchcomputer
Check that the following items are present and in good condition:
Touchcomputer Power cable US/Canadian European power cable
PS/2 Y-cable DB9 adapter cable CD and Quick Install Guide PowerAdapter
OR

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Product Overview
FrontView
Rear View
Note: Shown with optional peripherals

Elo TouchSystems 17A2 User Guide 8
SideView
Note: Shown with optional peripherals
BaseBottomView

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DisplayOrientation

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DisplayOrientationwithPeripherals

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Initial Turn-On
The initial setup of the operating system takes approximately 5-10 minutes.Additional
timemay be needed dependingon touchcomputer hardware configurationand connected
devices. To setup the Windows OS for the touchcomputer, turn on the touchcomputer
and follow the instructions on the screen.
Language Selection
When the following window appears, you have the option of changing the language
used in menus and dialogs.
Click Customize. The Regional and Language window shown below will appear.

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Select the Language tab. The window shown below will appear.
Select the desired language in the drop-down list labeled Language used in menus
and dialogs.

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Time-zone selection
When the following window appears, you may change the time-zone, date, and/or time
of the touchcomputer.
After making any changes, click Next to finish. Windows Setup will complete the
initialization of the touchcomputer.

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Test Devices
The touchcomputer can be pre-installed with several different hardware options.To test
an optional device that is installed on the touchcomputer, follow the instructions below.
NOTE:Testing iconsarelocated onthedesktop.Testing ofa particulardevicecan
onlybedone afterthe deviceis properlyinstalled.
Testing the Touchscreen
The touchscreen is pre-calibrated for accurate touch response.
Calibration*
Iffor any reason the touchscreenneeds to be re-calibrated, double-clickthe Touchscreen-
Test icon. The window shown below will open.
Click on the Align button. This launches the calibration program. The window shown
below will open. Follow the instructions to calibrate the touchscreen.
*Calibration may not be applicable for all touch technologies.

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Testing the MagneticStripe Reader (MSR)(optional)
TestinginUSB MSRKeyboard(KB) Emulation Mode
1. Double-click the KB MSR Test icon to open the Notepad application
2. Slide the card through the MSR and verify that the data is displayed in the application
window.
Testing in USB MSR Human Interface Device (HID) Mode
1. Double-click the HID MSR Test icon to start the test application.
2. Click the Read Cards button.
3. Slide the card through the MSR and verify that the data is displayed in the application
window.

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Converting MSR from Keyboard Emulation to HID and vice versa
1. Double-click the MSR Change Mode icon to start the switch application.
2. Click on HID Mode to switch to HID mode OR click on Keyboard Mode to switch
to Keyboard mode. The dimmed box will indicate the current setting.
3. Click Quit to close the window.

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Testing the Customer Display (optional)
1. Double-click the CustDisplayTesticon.
2. Verify that the device shows "EloTouch Systems Customer Display" on the
display.

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Testing the FingerPrint Reader(optional)
1. Double-click the Fingerprint Reader Test icon to start the test application.
2. Place your finger on the fingerprint reader sensor and verify that the image of your
fingerprint is displayed on the application window.

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Testing the BarcodeScanner (optional)
1. Determine which port the barcode scanner is using:
a. In Windows Control Panel, start the Computer Management application
b. In Computer Management, select Device Manager. In the Right pane, look
under the Ports section, and note the COM value of the USB -Serial Port object.
2. Double-click on the Barcode ScannerTest icon to start the following application:

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1. Change the port value to match the value you retrieved from the Device Manager.
2. Click Connect.You should see the text Connected in the Messages field.
3. In the box labeled ParamNumber, enter the value 238.
4. In the box labeled “New Value” enter the value 1.
5.Check the box labeled PermanentParam Change.
6. Scan a barcode. The result should look similar to the following image: