Motorola MXP600 User manual

MXP600 Feature User
Guide
Mobile Release 2021.2
*MN006360A01*
MN006360A01-AE
JULY 2021
© 2021 Motorola Solutions, Inc. All rights reserved

Contents
List of Figures............................................................................................................11
List of Tables............................................................................................................. 12
Legal and Compliance Statements..........................................................................13
Intellectual Property and Regulatory Notices...............................................................................13
Safety Information........................................................................................................................14
Chapter 1: Read Me First........................................................................................15
1.1 Notations Used in This Guide................................................................................................ 15
1.2 Feature and Service Availability............................................................................................ 15
Chapter 2: Radio and Battery Care........................................................................16
2.1 Looking after Your Radio....................................................................................................... 16
2.2 Troubleshooting..................................................................................................................... 16
2.3 Battery Storage......................................................................................................................20
2.4 Extending Battery Life............................................................................................................20
2.5 Battery Charging Temperature.............................................................................................. 20
2.6 Additional Battery Warnings/Cautions................................................................................... 20
2.7 Battery Information................................................................................................................ 20
Chapter 3: MXP600 Radio Overview......................................................................21
3.1 One-Touch Buttons................................................................................................................25
3.1.1 One-Touch Button Features.................................................................................... 25
3.1.2 One-Touch Dial........................................................................................................28
Chapter 4: Getting Started......................................................................................29
4.1 Attaching or Removing the Antenna...................................................................................... 29
Attaching the Antenna.......................................................................................................29
Removing the Antenna..................................................................................................... 29
4.2 Installing or Uninstalling the MicroSD Card........................................................................... 29
Installing the MicroSD Card.............................................................................................. 29
Uninstalling the MicroSD Card..........................................................................................32
4.3 Installing or Uninstalling the SIM Card...................................................................................33
Installing the SIM Card......................................................................................................33
Uninstalling the SIM Card................................................................................................. 36
4.4 Attaching or Removing the Battery........................................................................................ 37
Attaching the Battery.........................................................................................................37
Removing the Battery....................................................................................................... 38
4.5 Charging the Battery..............................................................................................................39
4.6 Turning Your Radio On or Off................................................................................................40
MN006360A01-AE
Contents
2

Turning Your Radio On..................................................................................................... 40
Turning Your Radio Off..................................................................................................... 41
4.7 Unlocking Your Radio............................................................................................................ 41
4.8 Unblocking Your Radio.......................................................................................................... 41
4.9 Holding Your Radio................................................................................................................42
4.10 Recommended Wearing Position........................................................................................ 42
Chapter 5: Display and Keys..................................................................................45
5.1 Default Home Screen............................................................................................................ 45
5.2 Soft Key................................................................................................................................. 46
5.3 Configurable Idle Screen....................................................................................................... 47
5.4 Home Mode Display Text Message.......................................................................................47
5.5 Display Features....................................................................................................................48
Chapter 6: Status Indications.................................................................................49
6.1 Battery Status Indication........................................................................................................49
6.2 LED Status Indication............................................................................................................ 50
Chapter 7: Icon Indications.................................................................................... 51
7.1 Status Icons........................................................................................................................... 51
7.2 Talkgroup Icons Selection..................................................................................................... 55
7.3 Menu Icons............................................................................................................................ 56
7.4 Text Entry Icons.....................................................................................................................57
7.5 Messages Icons.....................................................................................................................58
7.5.1 Inbox Icons...............................................................................................................58
7.5.2 Outbox Icons............................................................................................................59
7.5.3 Call-Out Icons.......................................................................................................... 60
7.5.4 Radio Messaging System Icons...............................................................................60
7.5.5 WAP Icon................................................................................................................. 61
7.6 Bluetooth Icons...................................................................................................................... 61
7.7 Wi-Fi Icons.............................................................................................................................61
7.8 Contacts.................................................................................................................................62
Chapter 8: Keypad Overview................................................................................. 64
8.1 Alphanumeric and Symbol Keys............................................................................................64
8.2 Idle Keys................................................................................................................................ 65
8.3 Functions of Keys.................................................................................................................. 65
Chapter 9: General Radio Operation..................................................................... 67
9.1 Writing Text............................................................................................................................67
9.1.1 Selecting Text Entry Modes..................................................................................... 67
9.1.2 Selecting Text Entry Methods and Languages........................................................ 67
9.1.3 Writing in iTAP Alphanumeric.................................................................................. 67
9.1.4 Writing in TAP Alphanumeric................................................................................... 68
MN006360A01-AE
Contents
3

9.1.5 Word Locking........................................................................................................... 69
9.1.6 Adding Words to Dictionary..................................................................................... 69
9.2 Locking or Unlocking the Keys or Buttons............................................................................. 69
9.3 Selecting Talkgroups............................................................................................................. 69
9.3.1 Using Timed Talkgroup Change.............................................................................. 70
9.3.2 Selecting Talkgroups by Index.................................................................................70
9.4 High or Low Audio Toggle..................................................................................................... 70
9.4.1 Using High Audio..................................................................................................... 71
9.4.2 Using Low Audio...................................................................................................... 71
Chapter 10: Operation Modes................................................................................ 72
10.1 Entering TMO or DMO Mode...............................................................................................72
Entering TMO Mode..........................................................................................................72
Entering DMO Mode......................................................................................................... 72
10.2 Selecting DMO Communication Options............................................................................. 72
10.3 Enabling Network Monitor....................................................................................................73
10.4 Setting Monitor Option......................................................................................................... 73
Chapter 11: Types of Radio Calls.......................................................................... 74
11.1 Making Calls on the Radio...................................................................................................74
11.2 Making Calls from Messages...............................................................................................76
Calling Numbers from Messages......................................................................................76
Making Group Calls on the Talkgroup of the Message Sender........................................ 76
11.3 Receiving Calls on the Radio...............................................................................................76
11.4 Dialing Short Numbers.........................................................................................................77
11.5 Viewing the Talkgroup Speed Number................................................................................ 77
11.6 Selecting Talkgroups by Index.............................................................................................78
Chapter 12: Viewing DGNA Talkgroups................................................................79
Chapter 13: Emergency Operations...................................................................... 80
13.1 Entering and Exiting Emergency Mode............................................................................... 81
Entering Emergency Mode............................................................................................... 81
Making Emergency Calls.................................................................................................. 82
Sending Emergency SDS Status...................................................................................... 83
Initiating Disaster Alert...................................................................................................... 83
Chapter 14: Messages............................................................................................ 84
14.1 New Messages.................................................................................................................... 84
14.1.1 Sending New Messages........................................................................................ 84
14.1.2 Configuring Delivery Reports................................................................................. 85
14.1.3 Viewing Delivery Reports.......................................................................................86
14.2 Entering the Inbox................................................................................................................87
14.2.1 Receiving New Messages......................................................................................87
MN006360A01-AE
Contents
4

14.2.2 Storing Numbers from Messages.......................................................................... 87
14.3 Entering the Outbox.............................................................................................................88
14.4 Using Submenus in the Inbox and Outbox.......................................................................... 88
14.5 Entering the Call-Out Box.................................................................................................... 89
14.6 Radio Messaging System.................................................................................................... 90
14.6.1 Entering the RMS Box........................................................................................... 90
14.6.2 Sending RMS Statuses..........................................................................................90
14.7 Entering the WAP Box......................................................................................................... 90
14.7.1 Viewing WAP Messages........................................................................................90
14.8 User-Defined Templates......................................................................................................91
14.8.1 Managing User-Defined Templates....................................................................... 91
14.8.2 Sending User-Defined Templates..........................................................................91
14.9 Predefined Templates..........................................................................................................92
14.9.1 Viewing Predefined Templates.............................................................................. 92
14.9.2 Sending Predefined Templates..............................................................................92
14.10 Using Status Messages..................................................................................................... 92
14.10.1 Viewing a Status Message Number.....................................................................93
14.10.2 Sending Status Messages................................................................................... 93
14.10.3 Sending Targeted Status Messages....................................................................93
14.11 Managing Additional Address............................................................................................ 94
14.12 Setting Call-Out Availability............................................................................................... 95
Chapter 15: Contacts.............................................................................................. 97
15.1 Creating Contacts................................................................................................................ 97
15.2 Editing Contacts...................................................................................................................97
15.3 Deleting Contacts and Numbers..........................................................................................98
Deleting Contacts..............................................................................................................98
Deleting Numbers............................................................................................................. 98
15.4 Checking Capacity...............................................................................................................98
15.5 Dialing through the Contact List...........................................................................................99
Chapter 16: Pictures............................................................................................. 100
16.1 Starting the Picture Browser.............................................................................................. 100
16.2 Navigating in Multi-Picture View........................................................................................ 100
16.3 Navigating in Full Screen View.......................................................................................... 101
16.4 Managing Comments in Pictures.......................................................................................102
Chapter 17: Man Down..........................................................................................103
17.1 Setting Man Down............................................................................................................. 103
17.2 Exiting Man Down .............................................................................................................103
Chapter 18: Security............................................................................................. 104
18.1 Managing PIN Protect........................................................................................................104
MN006360A01-AE
Contents
5

Protecting the Radio with a PIN Code............................................................................ 104
Changing PIN Codes...................................................................................................... 104
18.2 Managing Keypad Lock..................................................................................................... 105
Locking Keypad.............................................................................................................. 105
Unlocking Keypad........................................................................................................... 105
Setting Automatic Keylock Delay.................................................................................... 105
Setting Keylock on Startup..............................................................................................105
18.3 Managing Air Encryption....................................................................................................105
Viewing Air Encryption State...........................................................................................106
Deleting User Keys......................................................................................................... 106
18.4 Verify Key Validity..............................................................................................................106
18.5 Setting Covert Mode.......................................................................................................... 107
Activating Covert Mode...................................................................................................107
Setting Vibrate in Covert Mode....................................................................................... 108
18.6 Setting Remote Control..................................................................................................... 108
Chapter 19: Setup................................................................................................. 109
19.1 Setting Detail Vibrate......................................................................................................... 109
19.2 Setting Ring Style.............................................................................................................. 110
19.3 Setting Volume.................................................................................................................. 110
19.4 Setting Language...............................................................................................................111
19.5 Setting Data Function........................................................................................................ 111
19.6 Setting Audio..................................................................................................................... 112
19.7 Setting Tones.....................................................................................................................113
19.8 Setting Display...................................................................................................................114
19.9 Setting Time and Date....................................................................................................... 115
19.10 Setting Energy Economy................................................................................................. 117
19.11 Selecting Transmission Power Class.............................................................................. 117
19.12 Selecting Accessory Setup.............................................................................................. 118
19.13 Editing Book On Settings.................................................................................................118
19.14 Setting Rotary Knob.........................................................................................................118
19.15 Entering Car Kit Settings................................................................................................. 120
19.16 Changing the USB Settings Mode................................................................................... 121
19.17 Selecting Default Setting................................................................................................. 122
Chapter 20: Bluetooth...........................................................................................123
20.1 Enabling Discoverable Mode............................................................................................. 123
20.2 Adding Bluetooth Devices..................................................................................................123
20.3 Configuring Bluetooth Settings.......................................................................................... 123
20.4 Pairing Bluetooth Devices with Your Radio....................................................................... 124
20.5 Pairing with Devices Using NFC Tag.................................................................................124
MN006360A01-AE
Contents
6

20.6 Connecting Devices...........................................................................................................125
20.7 Disconnecting Devices...................................................................................................... 125
20.8 Managing Devices............................................................................................................. 125
20.9 Setting Indoor Location......................................................................................................126
20.10 Viewing Detected Beacons..............................................................................................126
Chapter 21: Browser............................................................................................. 127
21.1 Using the Browser............................................................................................................. 127
Setting Up Data...............................................................................................................127
Entering the Browser...................................................................................................... 127
Entering Browser Menu Panes....................................................................................... 127
Exiting the Browser......................................................................................................... 127
21.2 Tips for Browsing............................................................................................................... 127
21.2.1 Creating Bookmarks Using the Navigate Pane....................................................128
21.2.2 Creating Bookmarks Using the Bookmarks Pane................................................128
21.2.3 Downloading Pages Using Bookmarks................................................................128
21.2.4 Creating Hotkeys................................................................................................. 128
21.2.5 Downloading Pages Using Hotkeys.....................................................................129
21.2.6 Saving Pages for Offline Browsing...................................................................... 129
21.2.7 Selecting Saved Pages........................................................................................129
21.3 Managing Bookmarks........................................................................................................ 129
21.4 Managing Saved Pages.....................................................................................................130
21.5 Managing Documents........................................................................................................130
21.6 Searching for Visited URLs................................................................................................131
21.7 Inserting URLs................................................................................................................... 131
Chapter 22: Group Setup......................................................................................132
22.1 Operation Parameters....................................................................................................... 132
22.1.1 Determining Radio Mode At Radio Startup..........................................................132
22.1.2 Determining Talkgroup At Radio Startup............................................................. 132
22.1.3 Determining Talkgroup When Switching Mode....................................................133
22.1.4 Configuring Home Group..................................................................................... 133
22.2 Scan...................................................................................................................................134
22.2.1 Activating Talkgroup Scanning............................................................................ 134
22.2.2 Setting Talkgroups in the Active Scan List...........................................................134
22.2.3 Setting Scan Lists................................................................................................ 135
22.2.4 Deleting Talkgroups from Scan Lists................................................................... 135
22.3 My Groups......................................................................................................................... 135
22.3.1 Adding Favorite Folders.......................................................................................135
22.3.2 Adding Talkgroups to Favorite Folders................................................................ 136
22.3.3 Editing My Folder List.......................................................................................... 136
MN006360A01-AE
Contents
7

22.3.4 Deleting Talkgroups from Favorite Folders..........................................................136
Chapter 23: Individual Setup................................................................................137
23.1 Enabling or Disabling Call Waiting.....................................................................................137
23.2 Setting Call Forwarding..................................................................................................... 137
Chapter 24: Favorites........................................................................................... 138
24.1 Adding Folders to Favorites...............................................................................................138
24.2 Adding Contact Numbers to Favorites...............................................................................138
24.3 Making Private Calls to Favorite Contacts.........................................................................138
24.4 Adding Talkgroups to Favorites......................................................................................... 139
24.5 Managing Folders in Favorites.......................................................................................... 139
24.6 Deleting Items from Favorites Folder.................................................................................140
Deleting Single Items...................................................................................................... 140
Deleting All Items............................................................................................................ 140
Chapter 25: My Info...............................................................................................141
25.1 Viewing Personal Information............................................................................................ 141
25.2 Viewing Talkgroup Subaddresses..................................................................................... 142
25.3 Formatting the MicroSD Card............................................................................................ 142
Chapter 26: Recent Calls......................................................................................143
26.1 Viewing Recent Calls.........................................................................................................143
26.2 Calling from Recent Calls.................................................................................................. 143
26.3 Storing Recent Calls into the Contact List......................................................................... 144
26.4 Deleting Recent Calls........................................................................................................ 144
Chapter 27: Shortcuts...........................................................................................146
27.1 Creating Menu Shortcuts................................................................................................... 146
27.2 Managing Menu Shortcuts.................................................................................................146
Chapter 28: Logging On or Off Radio User Identity...........................................147
Logging On Radio User Identity.................................................................................................147
Logging Off Radio User Identity.................................................................................................147
Chapter 29: Networks........................................................................................... 148
29.1 Selecting Network Operation Mode................................................................................... 148
29.2 Network Select...................................................................................................................148
29.2.1 Selecting Your Network....................................................................................... 148
29.2.2 Using Select Net Registration.............................................................................. 149
29.2.3 Using Any Network Registration.......................................................................... 149
29.3 Talkgroup Network Select..................................................................................................149
29.3.1 Selecting Your Talkgroup Network...................................................................... 149
29.3.2 Using Select TG Net Registration........................................................................ 149
29.3.3 Using Prefer TG Net Registration........................................................................ 150
MN006360A01-AE
Contents
8

29.3.4 Using Any TG Net Registration............................................................................150
Chapter 30: Location............................................................................................ 151
30.1 Enabling GPS or GNSS.....................................................................................................151
30.2 Viewing Your Position........................................................................................................151
30.3 Viewing the Testpage........................................................................................................ 152
30.4 Changing Location Accuracy............................................................................................. 153
30.5 Backlog.............................................................................................................................. 153
30.5.1 Enabling or Disabling Backlog............................................................................. 153
30.5.2 Viewing Backlog Reports..................................................................................... 153
30.5.3 Deleting All Backlog Reports............................................................................... 154
Chapter 31: Packet Data....................................................................................... 155
31.1 Viewing Data Statistics...................................................................................................... 155
31.2 Viewing Encryption Status................................................................................................. 155
Chapter 32: Crypto Menu......................................................................................156
32.1 Enabling or Disabling SIM Card End-to-End Encryption................................................... 156
32.2 Setting Clear Call Alarm.................................................................................................... 156
32.3 Updating Encryption Keys................................................................................................. 157
32.4 Viewing OPTA................................................................................................................... 157
32.5 Setting the OPTA Filter......................................................................................................157
32.6 Starting Crypto Registration...............................................................................................157
32.7 Turning Encrypted Audio On or Off................................................................................... 157
32.8 Setting DMO Encryption Mode.......................................................................................... 158
32.9 Selecting Encryption Keys for SDS................................................................................... 158
Chapter 33: Wi-Fi...................................................................................................159
33.1 Turning Wi-Fi On or Off..................................................................................................... 159
Turning Wi-Fi On.............................................................................................................159
Turning Wi-Fi Off.............................................................................................................159
33.2 Connecting to Networks Through Scan............................................................................. 159
33.3 Connecting to Networks Through Network List................................................................. 159
33.4 Viewing Network Information............................................................................................. 160
33.5 Viewing the MAC Address................................................................................................. 160
33.6 Viewing Certificate Enrollment Status................................................................................160
Chapter 34: Over The Air Programming............................................................. 162
34.1 Receiving LMR OTAP Update........................................................................................... 162
34.2 Managing LMR OTAP........................................................................................................162
34.3 Receiving Non-Mandatory Wi-Fi OTAP Update................................................................ 162
34.4 Receiving Mandatory Wi-Fi OTAP Update........................................................................ 163
34.5 Managing Wi-Fi OTAP.......................................................................................................163
MN006360A01-AE
Contents
9

Chapter 35: Contact Address...............................................................................164
MN006360A01-AE
Contents
10

List of Figures
Figure 1: MXP600 Front View ............................................................................................................... 21
Figure 2: MXP600 Side and Back View .................................................................................................23
Figure 3: MXP600 Top and Bottom View .............................................................................................. 24
Figure 4: Desktop Charger .................................................................................................................... 39
Figure 5: Car Charger ............................................................................................................................40
Figure 6: Travel Charger ....................................................................................................................... 40
Figure 7: Recommended Wearing Position ...........................................................................................43
Figure 8: Wearing Position to Avoid ...................................................................................................... 44
Figure 9: Default Home Screen with Icons ............................................................................................ 45
Figure 10: Charger Mode Screen .......................................................................................................... 49
MN006360A01-AE
List of Figures
11

List of Tables
Table 1: Special Notations .....................................................................................................................15
Table 2: Displayed Messages ............................................................................................................... 16
Table 3: Battery Information .................................................................................................................. 20
Table 4: Front View Description ............................................................................................................ 21
Table 5: Side and Back View Description ..............................................................................................23
Table 6: Top and Bottom View Description ........................................................................................... 24
Table 7: One-Touch Button Features .................................................................................................... 25
Table 8: Colors of the Soft Key Area ..................................................................................................... 46
Table 9: Soft Key Changes During a Call ..............................................................................................46
Table 10: Battery Icons ..........................................................................................................................49
Table 11: LED Status Indication ............................................................................................................ 50
Table 12: Trunked Mode Operation (TMO) Icons ..................................................................................51
Table 13: Direct Mode Operation (DMO) Icons ..................................................................................... 51
Table 14: General Icons ........................................................................................................................ 52
Table 15: TMO Talkgroup Icons ............................................................................................................ 55
Table 16: DMO Talkgroup Icon and General Icons ............................................................................... 55
Table 17: Menu Icons ............................................................................................................................ 56
Table 18: Text Entry Mode Icons ...........................................................................................................57
Table 19: Text Entry Method Icons ........................................................................................................57
Table 20: Inbox Icons ............................................................................................................................ 58
Table 21: Outbox Icons ......................................................................................................................... 59
Table 22: Call-Out Icons ........................................................................................................................60
Table 23: Radio Messaging System (RMS) Icons .................................................................................60
Table 24: Wireless Application Protocol (WAP) Icon .............................................................................61
Table 25: Bluetooth Icons ......................................................................................................................61
Table 26: Wi-Fi Signal Strength Icons ................................................................................................... 61
Table 27: Contact Types ....................................................................................................................... 63
Table 28: Alphanumeric and Symbol Keys ............................................................................................64
Table 29: Description of Idle Keys .........................................................................................................65
Table 30: Functions of Keys .................................................................................................................. 65
Table 31: Messaging Features .............................................................................................................. 84
MN006360A01-AE
List of Tables
12

Legal and Compliance Statements
Intellectual Property and Regulatory Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola
Solutions computer programs. Laws in the United States and other countries preserve for Motorola
Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted
Motorola Solutions computer programs contained in the Motorola Solutions products described in this
document may not be copied or reproduced in any manner without the express written permission of
Motorola Solutions.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, without the prior written
permission of Motorola Solutions, Inc.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other
trademarks are the property of their respective owners.
License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by
implication, estoppel or otherwise, any license under the copyrights, patents or patent applications
of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
Open Source Content
This product may contain Open Source software used under license. Refer to the product installation
media for full Open Source Legal Notices and Attribution content.
European Union (EU) Waste of Electrical and Electronic Equipment (WEEE)
Directive
The European Union's WEEE directive requires that products sold into EU countries must have
the crossed out trash bin label on the product (or the package in some cases).
As defined by the WEEE directive, this cross-out trash bin label means that customers and end-users
in EU countries should not dispose of electronic and electrical equipment or accessories in household
waste.
Customers or end-users in EU countries should contact their local equipment supplier representative or
service centre for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be
applicable to or licensed for use on a specific system, or may be dependent upon the characteristics of
a specific mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola
Solutions contact for further information.
MN006360A01-AE
Legal and Compliance Statements
13

© 2021 Motorola Solutions, Inc. All Rights Reserved
Safety Information
RF Energy Exposure and Product Safety Guide for Portable Two-Way Radios
ATTENTION!
This radio is restricted to Occupational use only. Before using the radio, read the RF Energy
Exposure and Product Safety Guide for Portable Two-Way Radios which contains important operating
instructions for safe usage and RF energy awareness and control for Compliance with applicable
standards and Regulations.
For a list of Motorola Solutions-approved antennas, batteries, and other accessories, visit the following
website:
http://www.motorolasolutions.com
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type
and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This radio transmitter has been approved by Industry Canada to operate with Motorola Solutions-
approved antenna with the maximum permissible gain and required antenna impedance for each
antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum
gain indicated for that type, are strictly prohibited for use with this device.
MN006360A01-AE
Legal and Compliance Statements
14

Chapter 1
Read Me First
This user guide covers operating basic functions and other features of your radio. You can refer to the
Product Information Manual for further information on the features.
1.1
Notations Used in This Guide
The user guide is designed to give you more visual clues. The following graphic icons are used
throughout the user guide.
DANGER: The signal word DANGER with the associated safety icon implies information that, if
disregarded, will result in death or serious injury.
WARNING: The signal word WARNING with the associated safety icon implies information that,
if disregarded, could result in death or serious injury, or serious product damage.
CAUTION: The signal word CAUTION with the associated safety icon implies information that,
if disregarded, may result in minor or moderate injury, or serious product damage.
CAUTION: The signal word CAUTION may be used without the safety icon to state potential
damage or injury that is not related to the product.
IMPORTANT: IMPORTANT statements contain information that is crucial to the discussion
at hand, but is not CAUTION or WARNING. There is no warning level associated with the
IMPORTANT statement.
NOTE: NOTICE contains information more important than the surrounding text, such as
exceptions or preconditions. They also refer the reader elsewhere for additional information,
remind the reader how to complete an action (when it is not part of the current procedure,
for instance), or tell the reader where something is on the screen. There is no warning level
associated with a notice.
The following special notations highlight certain information:
Table 1: Special Notations
Example Description
Menu key or PTT button Bold words indicate a name of a key, button, or
soft menu item.
Entering TMO tone Italic words indicate a name of the tone.
Powering Off Typewriter words indicate the MMI strings or
messages displayed on your radio.
Setup→Tones→All Tones Bold words with the arrow between indicate
navigation structure in the menu items.
1.2
Feature and Service Availability
This user guide covers all available features and services for your radio. Your service provider can
customize the radio to suit your individual needs. To find out the available features and services for the
radio, check with your service provider.
MN006360A01-AE
Read Me First
15

Chapter 2
Radio and Battery Care
Proper usage and care of your radio and battery ensure efficient operation and long life of the product.
2.1
Looking after Your Radio
Never leave your radio or battery in extreme temperatures, for example, behind a windscreen in direct
sunlight. Your radio is submersible (compliant with the IP68 standard) – but only with the battery and
the antenna attached. To clean your radio, use a moistened or antistatic cloth.
NOTE:
• Ensure no contamination is on the Gore™ Port membrane, that is the area labeled as VENT
on the back of your radio chassis.
• It is recommended to use Universal Connector Dust Cover (Motorola Solutions part number:
PMHN4429_) if your radio is deployed near the seaside or salt water area, when it is without
any audio accessory attached on it.
2.2
Troubleshooting
Your radio displays the following messages:
Table 2: Displayed Messages
Message Message Description
Attachment Failed Your radio could not perform talkgroup attachment. It
keeps on trying. If it does not succeed, try another talk-
group.
Authenticate Failure Your radio could not register on an authenticated system
(for example, the Authentication Key is incorrect, or au-
thentication is disabled).
Call Barred The call is barred due to Barred Incoming Call or Barred
Outgoing Call Profile.
Call Canceled You have canceled the call.
Call Ended • Faulty channel. Please try later.
• You have ended the call.
Call Forwarding The radio you are trying to call is not available and the call
is being forwarded to another radio.
Call Modified The call you are participating in has been modified.
Cert. not enrolled Check for Wi-Fi update triggered from Menu failed be-
cause the required certificate is not enrolled on your radio.
Contact your service provider.
Call Preempted Channel being used for priority.
MN006360A01-AE
Chapter 2: Radio and Battery Care
16

Message Message Description
Check for Updates Failed Check for Wi-Fi update triggered from Menu failed. Con-
tact your service provider.
Decryption Failed: An error occurred while decrypting a message or call.
Emergency In Use
Wait For Mic
The Hot Microphone feature is active, but the channel
transmit grant has been given to another Emergency call
on the same talkgroup. Your radio microphone is not ac-
tive during this time, but it automatically tries to regain talk
permit after a predetermined time.
Emgcy Mic Ended The Hot Microphone timer automatically expired, or you
pressed the PTT button to cancel the Hot Microphone fea-
ture.
Emergency Mic On The Hot Microphone feature is active, and your radio is
automatically transmitting hands free emergency audio.
Empty Entry The speed number you dialed does not exist, or the num-
ber exists but the group is non-selectable.
Faulty Unit
Error
Self-test failed. An operational fault has been detected with
your radio. Record the error number. Turn your radio off
and contact service.
File cannot be received,
storage unavailable
The file cannot be received because the memory for
its storage is inaccessible. See File Storage Not
Available.
File Invalid The picture you are trying to open is damaged.
File Storage Not Available
or
No Picture Storage
Memory for file storage is inaccessible. Possible reasons:
the microSD card is formatted incorrectly or is not installed
at all, the internal radio memory is damaged, there is not
enough available space to save a file, your radio is con-
nected to a computer in the USB Mass Storage mode, or
you try start the Picture Browser when the USB mode is
set to PEI.
Gateway available Your radio has connected to a gateway.
Gateway not available Your radio cannot connect to a gateway, or connection has
been lost.
Invalid Battery The radio detects non-Motorola Solutions batteries and
prompts you on battery authentication. This message is
prompted upon power-up, with a tone.
Individual Calls Only You can make only individual (private) calls.
Invalid ID The entered number is not valid.
Limited Service Emergency Calls, Emergency Alarms, and mobility oper-
ations (for example, group attachment) are allowed. All
other incoming and outgoing call and data services are
blocked.
List Empty There are no programmed entries in the scrolling list. Type
the entry.
List Not Attached All talkgroups in the scan list are not attached.
MN006360A01-AE
Chapter 2: Radio and Battery Care
17

Message Message Description
List Partially Attached The scan list is active, but not all talkgroups are attached
to it.
Low Battery The battery charge level is too low to perform the required
operation.
Message Delivered Indicates mail successfully delivered.
Message Failed Indicates mail delivery failure.
My Groups
Is Empty
You cannot view/delete groups when the My Groups fold-
er is empty.
My Groups
Is Full
You are not allowed to add a group to the My Groups
folder as it already contains the maximum allowed number
of groups.
Network Trouble Network problems. Please try again later.
New Delivery Status You have received a new Delivery Status.
No Service Your radio is outside coverage. Return to coverage.
Not allowed in repeater
mode
The service or feature is not available in the Repeater
Mode..
No Answer The called party does not answer.
No Entries This message is displayed when accessing an empty list.
No Group • Attachment failed. Your radio detached from current
talkgroup. Please wait until it attaches again to the cur-
rent talkgroup.
• Displayed when you are out of the normal coverage
area of your selected talkgroup. Please select a new
talkgroup that is valid for your working location.
• Indicates a favorite group was removed from the My
Groups folder.
No List The network list is empty.
No New or Old Messages Indicates there are no new or old messages in the Inbox.
No Selected Scan List You selected an empty network list.
No Service Your radio is out of coverage.
Not Allowed To Initiate
Call
You are not allowed to dial a number which is not in the
address book.
Not Allowed To Transmit Release the PTT button and try again later. You are not
allowed to send a text message or a status message to a
number which is not in the address book.
Overheating, Please Turn
Radio Off
Your radio turns off. Keep it turned off for 5 minutes.
Party Busy Called radio is busy.
Party Not Available Called radio is out-of-range or turned off. Please try again
later.
MN006360A01-AE
Chapter 2: Radio and Battery Care
18

Message Message Description
Please Try Again You could not call.
Please Wait Connecting A message during startup.
Radio Disabled Check with your service provider.
Radio time not updated Check for Wi-Fi update triggered from Menu failed be-
cause radio time is not set. Update your radio time to the
current date and time. If error still occurs, contact service.
Registration Failure Your radio could not register within the system. Please try
again later.
Repeater available Your radio has connected to a repeater.
Repeater not available Your radio cannot connect to a repeater, or connection has
been lost.
SD card is not available The microSD card is damaged or missing (only applies to
radios that support microSD cards).
Service Denied Invalid number. Call your service provider.
Service Not Available This service is not available on the current network.
Service Restricted • This service or feature is restricted by your service pro-
vider, it has not been purchased, or it is not available.
• Check for Wi-Fi update triggered from Menu failed be-
cause there is an in-progress LMR OTAP job. Com-
plete the LMR OTAP job before trying again.
Single TalkGroup Only There is only one programmed entry in the scrolling list.
TalkGrp ... cannot be deleted Your service provider set this group so you cannot delete it
from the favorite talkgroup folder.
This group already exists The group you are attempting to add exists in the My
Groups folder.
Try Again Later The requested service is temporarily unavailable.
Unit is OK
Warn:
Self-test error. A minor fault has been detected. Your radio
is still fully operative. If this error recur, note the error code
and contact service.
Unit Not Attached Your radio could not attach to the system. The talkgroup
may not be defined in the system. Please try another
group.
Warning SD card not format-
ted correctly
The microSD card installed in your radio is not formatted
correctly. To format it, contact your service provider.
Warning: Space for less
than 10 picture signatures
left!
Radio internal memory is running out of space and no
more than 10 Digital Fingerprints can be saved.
Wi-Fi not connected Check for Wi-Fi update triggered from Menu failed be-
cause radio is not connected to any Wi-Fi access point.
Not enough space to store
picture signature!
Radio internal memory is full and no Digital Fingerprint can
be saved.
MN006360A01-AE
Chapter 2: Radio and Battery Care
19

2.3
Battery Storage
New Lithium-Ion batteries can be stored in ventilated, cool and dry areas with some capacity loss in the
life cycle.
Charge the battery if the battery is to be stored for a long period of time. Do not store a fully discharged
battery.
Remove the battery pack from your radio if your radio is not to be used for a long period of time (few
weeks).
2.4
Extending Battery Life
A battery is an expendable part and may need replacing during the life of your radio.
To ensure maximum service life of your radio, always replace the battery with a genuine Motorola
Solutions replacement.
2.5
Battery Charging Temperature
The temperature range of battery operation is from 0 °C to +45 °C in charger mode. During charging,
if the temperature is out of range, the battery might not be fully charged as the charging is temporarily
stopped until the temperature becomes suitable.
2.6
Additional Battery Warnings/Cautions
• To prevent injury, do not allow metal objects to touch the battery contacts.
• Do not disassemble.
• Do not throw in fire.
• Do not dispose of battery in household waste.
• Keep battery out of reach of children.
• Defective battery cannot be reused. In accordance with the national regulation, the defective battery
must be disposed of in an environmentally friendly manner.
2.7
Battery Information
Table 3: Battery Information
Battery Model Normal Voltage Minimum Capacity Typical Capacity
PMNN4801A 3.7 Vd.c 1750 mAh 1900 mAh
PMNN4802A 3.8 Vd.c 3200 mAh 3400 mAh
MN006360A01-AE
Chapter 2: Radio and Battery Care
20