Motorola moto e7 PLUS User manual

User Guide

© 2020 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks
of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and
other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or
service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas; additional
terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help content,
are based upon the latest available information and believed to be accurate at the time of release. Motorola
reserves the right to change or modify any information or specifications without notice or obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Set up voicemail 7
Set up email 7
Prepare for emergencies 8
Make it yours 10
Accessibility settings 12
Visual assistance 12
Hearing assistance 14
Dexterity assistance 16
Use accessibility shortcuts 17
Learn the basics 19
About your home screen 19
About your lock screen 20
New to Android? 21
If this is your first smartphone 21
If you had an iPhone 22
About your Google account 23
Status bar icons 24
Phone terms you should know 28
Get around on your phone 30
Learn gestures 30
Move between apps and screens 31
Use quick settings 32
Turn screen off and on 34
Adjust volumes 35
Frequently used tools 37
Turn flashlight on and off 37
Take screenshots 37
Control phone with your voice 38
Get directions to a location 39
Use Time and Weather widget 40
Manage time spent on your phone 42
Work with text 45
Use onscreen keyboard 45
Cut, copy, paste text 46
Use voice typing 47
Fill in forms automatically 47
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Personalize your phone 48
Home screen 48
Change wallpaper 48
Customize your Favorites tray 48
Add widgets, shortcuts, or folders 49
Remove widgets, shortcuts, or folders 51
Remake your home screen with launchers 51
Lock screen 53
Use a screen saver 53
Sounds 54
Set ringtones 54
Enhance sound 55
Avoid interruptions with Do Not Disturb 56
Stop phone from speaking 59
Other sound settings 60
Silence “Hello Moto” during power up 60
Turn off charging sounds 60
Apps 61
About your apps 61
View two apps on screen 66
View notifications 66
About Moto experiences 68
Manage your apps 69
Install or update apps 69
Manage or delete apps 71
Protect against harmful apps 73
Search and browse 74
Search the web 74
Search your phone 76
Browse websites 77
Text messaging 79
About text and multimedia messages 79
Read, send, manage text messages 79
Add attachments 81
Save attachments from text message 82
Turn group messaging on or off 83
Change default messaging app 83
Control notifications for text messages 83
Change text message reply to incoming calls 84
Get text messages on your computer 84
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Email 86
Read, send, manage emails 86
View email attachments 87
Preview inboxes from home screen 88
Add email signature 88
Control email notifications 88
Calendar app 90
About the calendar 90
Find calendar events 90
Create and manage events 91
Control notifications for calendar events 91
Clock app 93
Set alarms 93
Use timer or stopwatch 93
Set date and time 95
Photos app 96
Share photos and videos 96
Upload photos and videos 96
Calls, contacts, voicemail 98
Phone calls 98
Answer calls 98
Make calls 99
During a call 100
Make video calls 101
Make conference calls 102
Make calls over Wi-Fi 102
Block calls and texts 104
Turn call waiting on and off 105
View and delete call history 105
Make emergency call from locked phone 106
Contacts 108
Add contacts 108
Edit or delete contacts 109
Star your favorite contacts 110
Sort contacts 110
Share contacts 111
Voicemail 112
Use voicemail 112
Send all calls from contact to voicemail 113
Music 114
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Listen to music 114
Transfer music files 115
Connect a MIDI device 116
Battery 117
Charge phone 117
Extend battery life 117
Use Battery Saver mode 119
Show battery percentage in status bar 119
Storage 121
About storage options 121
Manage phone storage 121
Manage SD card 122
Find downloaded files 123
Recover recently deleted files 124
Upload music to cloud 124
Upload photos and videos 125
Scan documents and make copies 125
Network and internet 127
Connect to Wi‑Fi networks 127
Use Airplane mode 128
Control data usage 129
Share your internet connection 130
Connect to VPNs 133
Connected devices 134
Connect with Bluetooth™ 134
Connect with Wi-Fi Direct 136
Cast screen or media to TV 136
Transfer files between phone and computer (USB) 138
Print from your phone 139
Other settings 141
Apps & notifications 141
Change app settings 141
Choose how apps notify you 142
Display 145
Adjust screen brightness 145
Adjust screen colors at night 145
Change display style 145
Set Dark theme 146
Show apps full screen 146
See Peek Display notifications 147
Change screen timeout 148
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Stop automatic rotation 149
Choose color mode 149
Change font and display size 149
Set lock screen preferences 150
Location 151
Use location services 151
Security 152
About security 152
Protect against harmful apps 153
Be ready to find a lost phone 153
Lock and unlock phone 154
Set screen lock 154
Adjust lock options 155
Unlock with trusted devices 155
Unlock with your face 156
Unlock at trusted places 158
Keep phone unlocked while it's on you 159
Use fingerprint security 159
Pin your screen 161
Lock SIM card 162
Accounts 163
Add or remove accounts 163
Sync apps with your Google account 164
Manage information in your Google account 165
System 166
Languages & input 166
Customize the keyboard 166
Use multiple languages 167
Gestures 169
Customize Power button gesture 169
Change System navigation 169
Turn flashlight on and off 169
Adjust screenshot settings 170
Back up phone 170
Users and guests 172
Share your phone 172
Add, modify, remove users 173
Add or delete guest 174
About phone 175
Record your IMEI number 175
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Find legal and product information 175
Fix a problem 176
Hardware issues 176
Phone is slow or unstable 176
Phone feels warm or hot 176
Phone won't turn on 177
Phone restarts or crashes 177
Screen is frozen or won't respond 178
SD card problems 178
Call and SIM issues 181
Problems making/receiving calls 181
Problems during calls 183
Battery issues 186
Charging problems 186
Battery drains too fast 186
Bluetooth, Wi-Fi, USB issues 187
Bluetooth problems 187
Wi-Fi problems 189
Can't transfer files or connect to computer 190
Account and sign-in issues 191
Forgot unlock code 191
Can't sign in to Google 191
Account sync issues 191
App issues 193
App or widget problems 193
Camera problems 194
Messaging problems 195
Gmail problems 197
Play Store problems 197
Maintenance procedures 198
Update Android software 198
Reset Wi-Fi, cellular data, and Bluetooth 198
Reset phone 199
Get more help 200
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Microphone
3. Headset jack
4. Front camera (To learn more, read help in the Camera app.)
5. Earpiece
6. Proximity sensor
7. Google Assistant button
8. Volume up/down button
9. Power button
Set up phone 1

1. Fingerprint sensor
2. Depth camera (To learn more, read help in Camera app.)
3. LED flash
4. Main camera
5. Microphone
6. Micro USB port for charging, transferring files, sharing connection with tethered devices.
7. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a
dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol or Clorox® Disinfecting Wipes to gently
wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including
the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives, and
avoid spraying cleaners directly on the screen.
The CDC advises to clean and disinfect frequently touched surfaces daily.
Set up phone 2