Motorola motorolaone MACRO User manual

User guide

© 2019 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks
of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and
other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or
service names are the property of their respective owners.
Certain features, services and applications are network-dependent and may not be available in all areas; additional
terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality and other product specifications, as well as the information contained in this help content,
are based on the latest available information and believed to be accurate at the time of release. Motorola reserves
the right to change or modify any information or specifications without notice or obligation.
Some images in the help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
Hardware diagram 1
Insert and remove SIM and SD cards 2
Manage dual SIMs 4
Add or remove accounts 5
Set up voicemail 6
Set up email 7
Make it yours 8
Accessibility settings 9
Visual assistance 9
Hearing assistance 11
Dexterity assistance 12
Use accessibility shortcuts 13
Learn the basics 14
About your home screen 14
About your lock screen 15
New to Android? 17
If this is your first smartphone 17
If you had an iPhone 18
About your Google account 19
Status bar icons 20
Phone terms you should know 24
Get around 26
Learn gestures 26
Use navigation bar 27
Use quick settings 28
Wake or put screen to sleep 30
Adjust volume 30
Frequently used tools 32
Turn torch on and off 32
Take screenshots 32
Use voice commands 33
Get turn-by-turn directions 34
Use Time and weather widget 35
Manage time spent on your phone 36
Work with text 39
Use onscreen keyboard 39
Cut, copy, paste text 40
Use voice typing 41
Fill in forms automatically 41
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Personalise your phone 43
Home screen 43
Change wallpaper 43
Customise your Favourites tray 43
Add widgets, shortcuts or folders 43
Remove widgets, shortcuts or folders 46
Remake your Home screen with launchers 46
Lock screen 48
Use a screen saver 48
Set screen lock 49
Add message to lock screen 50
Sounds 51
Set ringtones 51
Avoid interruptions with Do not disturb 52
Stop phone from speaking 55
Silence power-on sound 55
Turn off charging sounds 55
Apps 56
About your apps 56
Use two apps at once 60
View notifications 61
Manage your apps 63
Install or update apps 63
Manage or delete apps 65
Protect against harmful apps 67
Pin your screen 67
Search and web browser 69
Search the web 69
Search your phone 70
Browse websites 71
Text messaging 73
About text and multimedia messages 73
Read, send, manage text messages 73
Add attachments 75
Save attachments from text message 76
Turn group messaging on or off 77
Change default messaging app 77
Control notifications for text messages 77
Change text message reply to incoming calls 78
Get text messages on your computer 78
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Email 80
Read, send, manage emails 80
View email attachments 81
Preview inboxes from the Home screen 82
Add email signature 82
Control email notifications 82
Calendar app 84
About the calendar 84
Find calendar events 84
Create and manage events 85
Control notifications for calendar events 86
Clock app 87
Set alarms 87
Use timer or stopwatch 87
"Set date and time" 89
Moto app 90
About the Moto app 90
Shrink screen for one-handed use 90
Preview notifications when screen sleeps 90
Photos app 92
Share photos and videos 92
Upload photos and videos 92
Calls, contacts, voicemail 94
Phone calls 94
Answer calls 94
Make a call 95
During a call 96
Make video calls 97
Make conference calls 97
Block calls and SMS 98
Turn on call waiting 99
View and delete call history 100
Contacts 102
Add contacts 102
Edit or delete contacts 103
Star your favourite contacts 104
Sort contacts 104
Share contacts 105
Voicemail 106
Use voicemail 106
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Send all calls from contact to voicemail 107
Music 108
Listen to music 108
Transfer music files 109
Connect a MIDI device 110
Battery 111
Charge phone 111
Extend battery life 111
Use Battery Saver mode 112
Storage 114
About storage options 114
Manage phone storage 114
Manage SD card 115
Find downloaded files 117
Recover recently deleted files 118
Upload music to cloud 118
Upload photos and videos 119
Scan documents and make copies 119
Network and Internet 121
Connect with Wi-Fi 121
Use Aeroplane mode 122
Control data usage 122
Share your Internet connection 123
Connect to VPNs 125
Connected devices 127
Connect with Bluetooth™ 127
Connect with Wi-Fi Direct 128
Cast screen or media to TV 129
Transfer files between phone and computer (USB) 130
Print from your phone 131
About wireless sharing 132
Other settings 135
Apps & notifications 135
Change app settings 135
Choose how apps notify you 136
Display 139
Stop automatic rotation 139
Choose colour mode 139
Adjust screen colours at night 139
Adjust screen brightness 140
Change font and display size 140
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Change background colour 140
Change screen timeout 141
Security & location 142
About security 142
Protect against harmful apps 143
Set up lost phone features 143
Lock and unlock phone 144
Set screen lock 144
Unlock with trusted devices 145
Unlock with your face 146
Unlock at trusted places 147
Keep phone unlocked while it's on you 148
Unlock with voice commands 149
Use fingerprint security 149
Use location services 151
Lock SIM card 152
Accounts 153
Add or remove accounts 153
Sync accounts and apps 154
Manage information in your Google account 155
System 156
Set up emergency information 156
Record your IMEI number 156
Find legal and product information 156
Customise the keyboard 157
Use multiple languages 158
Users and guests 159
Share your phone 159
Add, modify and remove users 160
Add or delete guest 161
Fix a problem 162
Hardware issues 162
Phone is slow or unstable 162
Phone feels warm or hot 162
Phone won't turn on 163
Phone restarts or crashes 163
Screen is frozen or won't respond 164
SD card problems 164
Call and SIM issues 167
Problems making/receiving calls 167
Problems during calls 169
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Battery issues 171
Charging problems 171
Battery drains too fast 171
Bluetooth, Wi-Fi, USB issues 172
Bluetooth problems 172
Wi-Fi problems 174
Can't transfer files or connect to computer 175
Account and sign-in issues 176
Forgot the unlock code 176
Can't sign in to Google 176
Account sync issues 176
App issues 178
App or widget problems 178
Messaging problems 179
Camera problems 180
Maintenance procedures 183
Update Android software 183
Reset Wi-Fi, mobile data and Bluetooth 183
Reset phone 184
See more help 185
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Hardware diagram
1. Tray for SIM and SD card
2. Earpiece/speaker
3. Front camera (to learn more, read help in Camera app).
4. Headset jack
5. Volume up/down button
6. Power button
7. Speaker
8. USB-C port for charging, transferring files and sharing connection with tethered devices.
9. Microphone
Set up phone 1

1. LED flash
2. Laser auto-focus sensor
3. Depth camera (to learn more, read help in Camera app).
4. Main camera
5. Macro camera
6. Fingerprint sensor
Insert and remove SIM and SD cards
About the SD card
Your phone supports a microSD card up to 512 GB.
Which type to buy depends on how you're going to format the card:
•If the card is for portable storage (different devices can use cards), a Class 2, 4 or 6 card is sufficient.
•If the card is for internal storage (used by phone only), use a high-speed card such as UHS-1 type for best
performance. Don't use Class 2, 4 or 6 cards, which are much slower than your phone's internal storage.
Learn more about storage formats.
Replace SIM or SD card
1. If you are removing an SD card, unmount it first (Settings > Storage).
Set up phone 2

2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card:
To use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
Fix a problem
If you're having problems, try these troubleshooting steps:
•SIM card
Set up phone 3

•SD card
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You should see at the top of the Home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also
based on your contact's carrier.
•Personal and work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, colour, ringtone
When two SIMs are inserted, you'll see them referenced in apps such as Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and work profile, shows which it's assigned to, but
you can rename it. You can also change SIM icon colour to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
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2. Touch the SIM to change.
3. Change settings as needed:
•To rename a SIM, touch SIM name, then type a new name.
•To change icon colour, touch Colour, then touch a colour.
•To change the SIM's ringtone, touch Phone ringtone, then select a ringtone.
Add or remove accounts
Add Google account
When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one
up now so you can download apps from Play Store, get a customised information feed and take full advantage of
the Calendar, Gmail and other apps included with your account.
To add a Google account:
1. Go to Settings.
2. Touch Accounts > Add account.
3. Touch Google and follow the on-screen instructions to add an existing account or to create a new one.
4. Once the account is added, Calendar, Contacts and other account features and apps are updated with
information from that account. You can review and change what syncs with your phone for that account.
Tip: Keep your apps up to date. To see if newer versions of the apps associated with your Google account are
available, open the Play Store app and touch > My apps & games.
Add non-Google account
Non-Google accounts are automatically added when you:
•Set up corporate email
•Set up personal email for non-Gmail addresses
•Install apps that require a username/password to log in, such as messaging, shopping or streaming content
To review these accounts or add another:
1. Go to Settings.
2. Touch Accounts > Add account.
3. Touch the type of account to add and follow the onscreen instructions.
If you don't see the type of account you want to add, install the related app from Play Store, then sign in to
your account through the app.
4. Once the account is added, account-related features and apps are updated with information from that account.
To review and change what syncs with your phone, touch the account type, then account name.
Set up phone 5

Remove account
If you remove an account, information you synced will be removed from your phone, but it is not deleted from your
account.
To remove other accounts:
1. Go to Settings > Accounts.
2. Touch the account name.
3. Touch REMOVE ACCOUNT.
Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced >
Device admin apps and turn off the app for the account, then try to remove it again.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced settings.
4. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialled to access voicemail, touch Setup.
Set up phone 6

Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
•To set up additional accounts, open Gmail and touch > Settings > Add account.
If you didn't add a Google account to your phone and want to set up email for an IMAP/POP provider (an address
that's not Gmail):
1. Open the Gmail app.
2. Follow the on-screen instructions to enter your email address, password and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronise emails, calendar events
and contacts with the Microsoft Exchange server. Before you start, you'll need the following information from your
company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch > Settings > Add account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password and other information from your
company's IT department.
Set up phone 7

Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your Home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your Home screen.
Make it yours
Now that you're up and running (battery charged, contacts imported, accounts added), it's time for fun:
•Set the wallpaper.
•Assign ringtones or photos to friends you call.
•Find some games.
•Play some music.
To protect your phone, be sure to:
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you ever lose your phone, set up Find My Device and record your IMEI number.
You'll probably also want to:
•Set up your Bluetooth and Wi-Fi connections.
•If you use multiple languages, set them up so they appear on your keyboard.
•Set your schedule for Do not disturb, to automatically silence your phone when you don't want to be
interrupted.
Tip: if you've forgotten your new number, go to Settings > System > About phone > Phone number.
Set up phone 8

Visual assistance
Adjust colours if you are colour blind
1. Go to Settings > Accessibility.
2. Touch Colour correction and turn Use colour correction on .
3. Touch Correction mode and choose an option.
How you see colours Option to choose
It's difficult to tell violet from blue. Yellow and green appear redder. Deuteranomaly (red-green)
Colours aren't bright. Red, orange and yellow appear greener. Protanomaly (red-green)
It's difficult to tell yellow and red from pink. Blue appears greener. Tritanomaly (blue-yellow)
Colour correction is an experimental feature and might not work correctly everywhere on your phone.
Use magnification gestures and icon
You can magnify the screen by triple tapping it or by touching by the navigation buttons.
To enable these gestures and add the icon:
1. Go to Settings > Accessibility > Magnification.
2. Adjust settings as needed:
•To use gestures to zoom in and out, touch Magnify with triple tap and turn it on .
•To add , touch Magnify with button and turn it on .
Then, use these gestures:
•To zoom in/out, touch or triple-tap the screen, then touch the area of the screen to magnify.
•To zoom temporarily, touch , then touch & hold anywhere on the screen. Drag to move around the screen,
then lift your finger to zoom out.
•To scroll while zoomed in, swipe the screen up or down with one finger.
•To move the screen around, drag it with two fingers.
•To adjust the zoom, pinch fingers together or apart.
You can't zoom in on the keyboard or the buttons.
Tip: You can also adjust font and display size.
Set up phone : Accessibility settings 9

Turn touch sounds on/off
1. Go to Settings > Sound > Advanced.
2. Do any of the following:
•to hear a tone when you dial a number, turn on Dial pad tones.
•to hear a click when you lock or unlock the screen, turn on Screen locking sounds.
•to hear a click when you touch something on the screen, turn on Touch sounds.
•to feel a vibration when you type on the keyboard, turn on Touch vibration.
If you don't want any of these sounds, just turn them off .
Hear notification sounds
You can assign a ringtone for notifications from specific apps.
You can also control sounds used to notify you of other events:
1. Go to Settings > Sound > Advanced.
2. To hear when your phone begins charging and reaches a full charge, turn Charging sounds on .
Use TalkBack to read screens
Hear descriptions of everything you touch.
Enable TalkBack
1. Go to Settings > Accessibility.
2. Touch TalkBack and turn Use service on .
3. Touch Settings and set the options you want.
When TalkBack is on
•Touch an item. Your phone speaks the name.
•Start typing. Your phone speaks each number or letter.
•Drag status bar down. Your phone speaks all of the notifications.
•Open a message, file or book. Your phone reads the text out loud.
Change readout volume
•Press a Volume button to open volume settings, then use the slider to adjust the level.
•Or, during voice readout, repeatedly press one of the Volume buttons.
Stop readout
To pause or resume readout, press and hold both the Volume Up and Down buttons at the same time for three
seconds, until you hear confirmation that TalkBack is on or off. You can change the associated accessibility feature
with this shortcut.
Or, turn TalkBack off:
Set up phone : Accessibility settings 10

1. go to Settings > Accessibility.
2. Touch TalkBack and turn Use service off .
More assistance
You can also:
•Use voice commands
•Dictate text for messages
Hearing assistance
Turn on video captions
1. Go to Settings > Accessibility.
2. Touch Captions and turn Use service on .
3. Specify options (language, text size and style) for closed captioning.
Use hearing aids
To improve compatibility with hearing aids and reduce sound feedback:
1. Touch .
2. Touch > Settings > Accessibility.
3. Turn Hearing aids on .
During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening.
Set up TTY device
Not all carriers support this feature.
For text-based communication, you can use text messaging and email.
If you prefer to connect to a TTY device:
1. Touch .
2. Touch > Settings > Accessibility > TTY mode.
Set up phone : Accessibility settings 11

3. Select a mode:
•TTY full: type and read text on your TTY device.
•TTY HCO: type text on your TTY and listen to voice replies on your phone.
•TTY VCO: speak into your phone and read text replies on your TTY.
4. Connect your phone and TTY with the audio cord that came with your TTY.
Dexterity assistance
External switch or keyboard
If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or
keyboard keys to select items, scroll, enter text and more.
To use Switch Access, you must have one of the following:
•An external switch. USB or Bluetooth switch devices send keystroke signals to your phone.
•An external keyboard. Standard USB or Bluetooth keyboards can work as switch devices by assigning one
or more keys to actions.
Connect the external device to your phone using the manufacturer’s instructions. Learn more about connecting
with Bluetooth.
Set up Switch Access
1. Go to Settings > Accessibility.
2. Touch Switch Access.
3. Turn Use service on .
4. Follow the onscreen instructions to select:
•Number of switches
•Scanning options
•Switch assignments
To adjust Switch Access later:
1. Go to Settings > Accessibility.
2. Touch Switch Access > Settings.
3. Adjust options.
Use Switch Access
•To start scanning and highlighting items on the screen, press the assigned switch or key.
•To select a highlighted item, press the assigned switch or key, then press the switch or key assigned to select
options.
Set up phone : Accessibility settings 12