TC Cable Phone
Subscription Agreement
Effective: October 1, 2015
1. General:
This Agreement is between the Subscriber and MTC Cable (Operator) and
sets forth the terms and conditions governing the Operator’s provisioning
of the Service to the Subscriber. The Agreement includes the MTC Cable
Phone Service Installation Agreement, “Letter of Authorization” to Change
Subscribers’ Local and Long Distance Telephone Service Provider, and
“MTC Cable Phone Price List” which are incorporated herein by reference.
By enrolling in, using, or paying for this service, I (Subscriber) agree to the
prices, terms, and conditions set forth in this Agreement, including those
related to E-911, service interruptions, and limitation of liability. If I do not
agree to the pricing or to any terms or conditions, I will contact the MTC
Cable offices immediately by calling (845) 586-2288 during normal busi-
ness hours to CANCEL SERVICE.
2. Definitions
(a). “Cable Phone” means MTC Cable digital phone service which
converts voice communications into Internet Protocol (“IP”) for
two-way local, regional toll, and long distance calling including
calling features.
(b). “Service” means MTC “Cable Phone”, also referred to as Cable
Phone Service.
(c). “Agreement” means this MTC Cable Subscription Agreement
for Cable Phone Service, referred to as Service, which may be
amended from time to time by Operator.
(d). “Operator” means MTC Cable, as well as all of its corporate
parents, affiliates, and subsidiaries, and all of their respective
officers, directors, employees, owners, agents, and contractors.
(e). “Subscriber” (also referred to as “I”, “Me”, and “My” in this
Agreement) means the account holder who is 18 years old or
older authorized by Operator to access or use Cable Phone
Service.
(f). “MTA” means Multimedia Terminal Adapter
(g). “Operator Equipment” shall mean all equipment, such as MTA,
external cabling and related electronics, and any software, that
is installed and/or provided by MTC Cable. Operator
Equipment will remain property of MTC Cable
(h). “Customer Equipment” shall mean all equipment, such as tele-
phone handsets, existing telephone wiring, and outlets not pur-
chased, installed, or maintained by MTC Cable.
3. The Service
3.1 Operator will provide subscriber with Multimedia Terminal Adapter
(“MTA”) , access to the public switched telephone network (“PSTN”),
and its services (the “Service”) subject to this Agreement, from the
date on which subscriber accepts the Agreement until either
Operator or Subscriber terminates it as provided in Section 8.
3.2 Operator will make reasonable efforts to provide Subscriber with con-
tinuous, uninterrupted, expedient, and error-free Service.
Nonetheless, I understand that temporary interruptions of the Service
may occur as normal events in the provisioning and maintenance of
the Service. I understand that Operator has no control over the facili-
ties or services of third parties, including underlying and connecting
carriers, and that delays, errors or disruptions involving them are
completely beyond Operator’s control.
17
TC Cable Phone
Trouble-Shooting Tips
a). Verify proper MTA (modem) operation by examining
the lights on the front of the modem. For proper operation,
the “Power”, “DS”, “US”, Online” and “Telephone 1” lights
should be lit. If any of these lights are blinking, power
cycle the MTA by briefly unplugging and re-plugging the
unit from the electrical outlet. After allowing the MTA to
recycle (usually less than one minute) and any of the
above lights continue to blink, contact MTC Cable for
further assistance.
b). If the “Power”, “DS”, “US”, “Online”, and “Telephone 1”
lights are solid green, please try the following trouble-
shooting tips:
1). Be certain all telephone outlet and telephone
connections are secure including the connection
between MTA (modem) and phone or phone outlet.
2). Disconnect all telephone accessories such as
answering machines and cordless telephone
rechargers from the line.
3). Disconnect the existing telephone line on the back
of the modem and connect a phone directly to the
“Telephone 1” outlet on the back of the modem.
If dial-tone is present, then the problem is in the
wiring back to the rest of the location. If no
dial-tone is present, contact MTC Cable.
TC Cable Phone
Wire aintenance Policy
MTC Cable offers, on a per outlet basis, a wire mainte-
nance program covering trouble-shooting and repair
cost of the telephone outlet and associated wiring should
problems occur. This monthly wire maintenance fee is in
lieu of MTC repair charges including, but not limited to
trip visit charges and material / labor charges. MTC
maintained outlets must meet the following conditions:
a). Outlets installed by MTC, or outlets previously installed
by others and determined to meet MTC Cable installation
standards. MTC installer to verify at time of activation.
b). Outlets in which MTC has access to and can replace,
if necessary, in a manner consistent with MTC Cable
installation standards and practices (ie: no wall fishing,
pre-wired outlets, etc).
c). Outlets which have not been subjected to abuse
or misuse.
16 CablePhone
