MTC Cablephone User manual

Welcome to MTC
cablephone
User
Guide
Contact Us
Business Hours:
onday-Friday 8:30 a.m. - 4:30 p.m.
Phone:
[phone]
ail:
PO Box 260, Margaretville, NY 12455
TC Cable Customer Service Office:
50 Swart Street, Margaretville, NY 12455
E- ail:
[email protected]
Web Site:
www.mtctelcom.com
09/2015

Table of Contents
Us ng Your MTC Cable Phone Serv ce
HOW TO MAKE A CALL—
• Domestic, International, Operator Services 3
• In An Emergency 3
• Directory Assistance 4
CALLIN FEATURES—
• Call ID Number and Name 4
• Call Waiting 4
• Call Waiting ID 5
• Call Forward 5
• Return Call 6
• Three-Way Calling 6
• Anonymous Call Rejection 6
• Do Not Disturb 6
• Speed Calling 8 9
• Call ID Blocking—Information 9
• Call Trace 9
MTC Cable Phone Vo ce Ma l
SETTIN UP YOUR VOICE MAIL 11
ACCESSIN YOUR VOICE MAIL 11
RETRIEVIN YOUR MESSA ES 12
RECORDYOUR REETIN 12
CHAN E YOUR PASSWORD 12
Frequently Asked Quest ons 13
Trouble-Shoot ng T ps 16
W re Ma ntenance Pol cy 16
Subscr pt on Agreement 17
We’d like to take this opportunity to welcome you
to Cable Phone, and to thank you for signing up.
We’re confident you’ll enjoy this new service.
This booklet provides detailed instructions for
setting up and making the most of all the features
of Cable Phone. If you have any questions, please
do not hesitate to contact us at any time.
Sincerely,
MTC Cable
Welcome!

Using Your
TC Cable Phone Service
HOW TO MAKE A CALL
Domestic
There are no changes in the way you make long distance
calls with Cable Phone. Just dial as you normally would.
Cable Phone allows you to call anyone, anytime, any-
where in the US and most US Territories, including Puerto
Rico, for a flat monthly rate. International calls are billed
at rates competitive with other major providers.
International
To make an international call, dial 011, plus the country
code, then the telephone number. If you do not know the
country code, or you want an operator to place the call for
you, just dial 00.
Note: International Calling Rates and charges for
Operator Services, if used, will apply. For prices, please
refer to the MTC Cable Phone Service web site
http://www.mtctelcom.com or call Customer Service at
845-586-3311.
Operator Services
To contact the operator, dial 0 for local calls and 00 for
long-distance calls.
OPERATOR ASSISTANCE IS AVAILABLE FOR
THE FOLLOWIN TYPES OF CALLS:
• Collect Calls
• Person-to-Person Calls
• Bill to Third Party Calls
• Busy Line Verify
• Busy Line Interrupt
NOTE: Addition l Ch rges will pply, depending on the
service requested. For prices, ple se refer to the MTC
C ble Phone Service web site
http://www.mtctelcom.com or c ll Customer Service t
845-586-3311.
In An Emergency —
911 EMER ENCY CALLS
Police, fire and emergency medical services can be
reached by dialing 911. Enhanced 911 (E911) automati-
cally provides the emergency service personnel with
your telephone number and address when you dial 911
from your phone subject to the conditions described
herein. Remember; dial 911 immediately in case of
an emergency.
3
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Call Waiting ID
With Call Waiting ID, you will be able to see the name
and number of the second caller when you hear the Call
Waiting tone. You can then decide whether to place the
first call on hold and take the second call or continue
talking and let the second call go to your voice mail.
Call Forward
Call Forward allows you to forward all your incoming calls
to another telephone number when you are away from
home.
TO USE THE CALL FORWARD FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *72.
• Dial the number that you wish to have your calls
forwarded to.
• If no one answers, dial *72 again.
• Listen for confirmation that the feature has been
activated.
TO CANCEL THE CALL FORWARD FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *73.
• Listen for confirmation that the feature has been
deactivated.
THINGS TO REMEMBER
Remember to turn the Selective C ll Forw rding
fe ture off when you no longer wish to h ve the
selected telephone numbers forw rded to different
telephone number.
CALL FORWARD BUSY
The Call Forward Busy feature is automatically provided
with your voice mail service. It will automatically transfer
incoming calls to your voice mail service when the line
is busy unless you choose to answer them when you
hear the Call Waiting tone.
CALL FORWARD RIN /NO ANSWER
The Call Forward Ring/No Answer feature is automati-
cally provided with your voice mail service.
It will automatically transfer incoming calls to your voice
mail service when your telephone rings and you do not
answer it.
5
Directory Assistance —
DIRECTORY LISTIN S
To obtain Directory Assistance for local, long distance and
international listings, simply dial 411.
DIRECTORY ASSISTANCE CALL COMPLETION
Dial 411 for access to local and long distance numbers,
then press the indicated key or ask the Directory
Assistance Operator to complete your call automatically.
NOTE: Directory Assist nce c lls re ch rged on per-
c ll b sis. For prices, ple se refer to the MTC C ble
Phone Service web site http://www.mtctelcom.com or
c ll Customer Service t 845-586-3311.
CALLING FEATURES
Call ID Number and Name
Call ID lets you see the number and, if available, the
name of the party that is calling you. You can decide
whether or not to answer the incoming call. If you choose
not to answer the call it will go to your voice mail.
Note: You must have proper equipment to see the Call ID
information transmitted.
Call Waiting
With Call Waiting, you can take a second call without
disconnecting the first. When you are on the telephone,
a call waiting tone will alert you that you have another
incoming call. You can choose to place your current call
on hold and take the second call, or you can simply
continue talking and the second call will be forwarded to
your voice mail.
TO USE CALL WAITIN :
• Press and release the switch hook or flash button when
you hear the Call Waiting Tone.
• Your first call will be placed on hold, and your second
call will be on the line.
• Press the switch hook or flash button as often as you
would like to switch between the two calls.
• To end the first call and answer the second, simply
hang up. Your telephone will ring and your second call
will be on the line.
• You can end either call by having the caller hang up.
TO TEMPORARILY DISABLE CALL WAITIN :
• Lift the receiver and listen for dial tone.
• Dial *70 to cancel Call Waiting for the current call.
• Dial the number you wish to call.
4CablePhone

The following instructions re v il ble vi voice prompts:
TO ACTIVATE OR DEACTIVATE SELECTIVE
CALL REJECTION:
• Listen for a dial tone.
• Dial *60.
• Listen to the ON/OFF announcement.
• To turn the feature on or off, press or dial 3.
TO ADD A NUMBER TO YOUR
BLOCKED NUMBER LIST:
• Listen for a dial tone.
• Dial *60.
• Press #.
• Enter the selected phone number.
• Press # again.
• Repeat the “#[TN]#” procedure until you have entered
all of the desired TN [telephone numbers].
• Hang up.
Or,
TO ADD THE NUMBER OF THE LAST
INCOMIN CALL TO YOUR LIST:
• Listen for a dial tone.
• Dial *60.
• Dial #01#.
TO REVIEW THE PHONE NUMBERS ON YOUR LIST:
• Listen for a dial tone.
• Dial *60.
• Dial 1 during the announcement.
• The list entries will be announced.
• After hearing an entry, you may press 07+#TN# to
remove the telephone number from your list.
TO REMOVE PHONE NUMBERS FROM LIST:
• Listen for the dial tone.
• Dial *60.
• Dial *[TN]* to remove a specific TN [telephone number]
from your list.
THINGS TO REMEMBER:
If one of your Selective C ll Rejection numbers is
lso on nother Selective C ll fe ture list, you must
de ctiv te Selective C ll Rejection before using the
other fe ture.
7
Return Call
With Return Call, you will hear the telephone number of
the last number that called you.
TO USE THE RETURN CALL FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *69.
• You will hear the telephone number of the last caller.
Three-Way Calling
With Three-Way Calling you can set up your own 3-party
conference calls.
TO USE THE THREE-WAY CALLIN FEATURE:
• Once you are on the line with your first call.
• Press and release the switch hook or flash button to
hear a second dial tone.
• Dial the number for your second party.
• When the second party answers, press and release the
switch hook or flash button.
• Your three way call will begin.
• When finished with the call, simply hang up.
Do Not Disturb
When you don’t want to be disturbed you can activate Do
Not Disturb.
TO USE THE DO NOTDISTURB FEATURE:
• Dial *78 to activate.
• Dial *79 to deactivate.
Anonymous Call Rejection
With the Anonymous Call Rejection feature, you can
choose to reject incoming calls from parties that have
suppressed (blocked) the identity of their name and/or
directory number (DN), which would otherwise appear on
your Call ID display. When the feature is enabled, the
caller is routed to an announcement.
TO ENABLE AND DISABLE THE ANONYMOUS
CALL REJECTION FEATURE:
• Lift the receiver and listen for dial tone.
• Dial *77 to reject calls from blocked numbers.
• Dial *87 to allow calls from blocked numbers.
SELECTIVE CALL REJECTION
(CALL SCREEN SERVICE)
With the Selective Call Rejection Feature, you can
choose to block incoming calls from up to 12 specific
telephone numbers.
To access the service and listen to the prompts:
• Listen for a dial tone.
• Dial *60.
• Dial 0 to hear the instructions.
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