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If encounter any problems during use of diffuser, please refer to the list below to find
possible solutions:
Troubleshooting:
After pressing the ON/OFF switch,
the button does not light up and
the product does not response.
Please make sure the upper and lower portion of the
unit is assembled correctly.
After working for awhile, the unit
abruptly stopped working.
Please check if the battery has depleted. Recharge the
battery and restart the unit.
Please check if there is leakage of essential oil on the
bottle, tighten it if you must. Leakage can occur too if
the diffuser was toppled for long period of time.
Unable to use the diffuser even
though it is being charged.
After some times of usage,
essential oil is found inside the
inner chamber of the diffuser.
If you wish to use the diffuser while charging, make
sure you have been charging with a DC 5V/1A power
adapter. Standard computer USB port may not have
sufficient power to support simultaneous operating
while charging.
Problems Possible Solutions