Multilink The Stick User manual

LIMITED WARRANTY
We warrant that if The Stick Voice/Fax/Modem Call Processor, manufactured
by Multi-Link, Inc. and purchased by you, proves to be defective in material or
workmanship, we will provide without charge, for a period of 1 year (USA ONLY),
the labor and parts necessary to remedy any such defect. Warranty commences on
the date of purchase by the original retail consumer.
The duration of any implied warranty of merchantability, fitness for a particular
purpose, or otherwise, on this product shall be limited to the duration of the appli-
cable express warranty set fourth above. In no event shall we be liable for any loss,
inconvenience or damage whether direct, incidental, consequential or otherwise re-
sulting from breach of any express or implied warranty, of merchantability, fitness
for a particular purpose, or otherwise with respect to this product, except as set forth
herein. Some states do not allow limitations on how long implied warranty lasts and
some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
To obtain service under this warranty, you must first request an RMA
number from our Technical Support Department by calling 800-535-4651 or
859-885-6363. Present The Stick product with the RMA number and a copy
of a sales receipt (or credit card receipt) or other satisfactory proof of the date
of original retail purchase of the product to Multi-Link, Inc.
The AC power supply used with this product is covered under this warranty.
This warranty does not cover damage which results from accident, misuse, abuse,
improper line voltage, lightning strike, fire, flood, or damage resulting from unau-
thorized repairs or alterations performed by an unauthorized service center. This
warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
FCC REGISTRATION
This equipment complies with Part 68 of the FCC rules. On the bottom of this
equipment is a label that contains, among other information, the FCC Registration
Number and Ringer Equivalence Number (REN) for this equipment. You must,
upon request, provide this information to your telephone company. The REN is used
to determine the number of devices you may connect to the telephone line and still
have all those devices ring when your telephone number is called. In most, but not all
areas, the sum of the REN’s of all devices connected to one line should not exceed
five (5). To be certain of the number of devices you may connect to your line, as
determined by the REN, you should contact your local telephone company to deter-
mine the maximum REN for your calling area. If your telephone equipment causes
harm to the telephone network, the telephone company may discontinue your ser-
vice temporarily. If possible, they will notify you in advance. But if advance notice
is not practical, you will be notified as soon as possible. You will be informed of your
right to file a complaint with the FCC. Your telephone company may make changes
in its facilities, equipment, operations or procedures that could affect the proper
functioning of your equipment. If they do, you will be notified in advance to give
you an opportunity to maintain uninterrupted telephone service. If you experience
trouble with The Stick, please contact your retailer or Multi-Link, Inc., for infor-
mation on obtaining service and repairs. The telephone company may ask that you
disconnect this equipment from the network until the problem has been corrected
or until you are sure that the equipment is not malfunctioning. This equipment may
not be used on coin service provided by the telephone company, and is not intended
for use with party line service. This equipment is intended for use only on loop start
service, and will not operate on a ground start central office line.
The Stick®
Phone/Fax/Modem Switch
User Manual
Multi-Link, Inc
122 Dewey Drive
Nicholasville, KY 40356
800.535.4651
859.885.6363
www.multi-link.net
THE STICK PROGRAMMING AND QUICK REFERENCE GUIDE
REGISTER NUMBER PROGRAMMABLE FEATURE PROGRAM RANGE FACTORY PRESET PROGRAMMING / INSTALLATION RECOMMENDATTIONS
01 FAX Tone Detection 0= OFF
1= ON ON IF PHONE AND FAX ARE BEING USED IN AN INSTALLATION, PROGRAM THIS FEATURE “ON”
02 Protected Hook Flash 0= OFF
1= ON OFF WITH OLDER KEY AND PBX PHONE SYSTEMS, YOU MAY NEED TO PROGRAM THIS FEATURE “ON”
03 Unanswered Call Silent Transfer 0= OFF
1= ON OFF “UCST” ROUTES ALL UNANSWERED AFTER-HOURS CALLS TO A FAX OR MODEM PORT
04 Silent Transfer Destination 0= FAX
1= MODEM FAX THIS FEATURE DETERMINES WHICH DEVICE WILL RECEIVE A CALL AFTER IT HAS BEEN “SILENTLY TRANSFERRED”
05 Pulse Detection 0= OFF
1= ON OFF IF YOU HAVE PULSE DIAL PHONES AND WISH TO TRANSFER OR “GRAB” A CALL – PROGRAM THIS FEATURE “ON”
06 Call Override 0= OFF
1= ON OFF IF THE STICK IS INSTALLED AT A WALLJACK AND YOU WANT TO ANSWER A CALL FROM ANY EXTENSION PHONE- PROGRAM “ON”
07 Unrestricted Manual Transfer 0= OFF
1= ON ON GIVE TRANSFER ABILITY ANY TIME, FROM EITHER PARTY FROM ANY PHONE, RECOMMENDED PROGRAMMING “ON”
08 Answering Machine Silent Transfer 0= OFF
1= ON OFF AFTER ANSWERING MACHINE TIMES OUT, CALL WILL BE ROUTED TO
FAX OR MODEM PORT
11 Security Access Code For VOICE Ports DIGITS 0-9 * AND #
4 DIGITS MAXIMUM *1 THIS REGISTER CONTAINS THE CODE FOR TRANSFER OF A FAX OR
MODEM CALL TO DEVICES CONNECTED TO VOICE 1 & 2 PORTS
12 Security Access Code For FAX Port DIGITS 0-9 * AND #
4 DIGITS MAXIMUM *2 THIS REGISTER CONTAINS THE CODE FOR TRANSFER OF A VOICE OR MODEM CALL TO FAX/PC FaxCard CONNECTED TO FAX PORT
13 Security Access Code For MODEM Port DIGITS 0-9 * AND #
4 DIGITS MAXIMUM *3
THIS CODE IS USUALLY SENT BY A CALLING MODEM – WE
RECOMMEND PROGRAMMING A FOUR DIGIT CODE FOR SECURITY
PURPOSES
14 Rings To Answer 0 TO 10 RINGS 0 RINGS IF THE STICK IS USED ON A KSU OR PBX SET TO “0” –HOME INSTALLS
W/EXT. PHONE ACCESS, PROGRAM NEEDED NO. OF RINGS
15 Maximum Rings 4 TO 30 RINGS 8 RINGS THIS FEATURE CONTROLS THE NO. OF TIMES A DEVICE (VOICE, FAX,
MODEM) IS RUNG BY THE STICK BEFORE DROPPING THE CALL
IMP ORTANT S AFET Y INS TRUC TIO NS - “SAVE T HES E INST RUCT ION S”
When using your telephone eq uipment, basic safety pre cautions should al -
ways be followed to reduc e the ri sk of fire, e lect ric shock and injur y to persons,
including t he foll owing :
1. Read and understand all instructions.
2. Follow all warni ngs and instructions marked on the produ ct.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaner or aerosol cl eaner s. Use a damp cloth for cl eanin g.
4. Do not use this product near water, for example, near a bathtub, wash-bowl,
kitchen sink or laundry tub, in a wet basement or near a swimming pool.
5. D o not pla ce this produ ct on an unstab le car t, sta nd or table. The product
may fall c ausing serious damage to the produ ct.
6. T his pro duct should never be placed near or over a radiat or or heat reg-
ister. This prod uct sh ould not be placed in a built-in insta llation unless
proper ventilation is provided.
7. T his pro duct should be oper ated from only the typ e of power s ource indi-
cated o n the mar king label. If you are not sure of the type of power supply
to your ho me, con sult your dealer or loc al power company.
8. D o not all ow anyt hing to rest on the power c ord. Do not loc ate this produ ct
where t he cord will be abused by persons walking on it .
9. D o not overload wall outlets and ex tension cords as this can result in the
risk of fire or ele ctri c shoc k.
10. Never push objects of any kin d into th is product through cabinet slot s as
they may touch dangerous voltage points or short o ut par ts that c ould
resul t in risk of fire or el ectr ic shock. Never spill liqui d of any kind on thi s
product.
11. To reduce risk of e lect ric shock, do not dis assemble th is product, but take
it to a qua lified serviceman when some ser vice or repair work is r equired.
Opening or removing covers may expose you to dangerous voltages or
other r isks. I ncorrect reassembly can cause e lectric shock whe n the appli-
ance is subsequent ly used .
12. Unplug this produ ct from the wall outlet and refer servicing to qualified
serv ice personnel under the following conditions:
A) When the power supply cord or plug is da maged or frayed.
B) If liquid has been spi lled into the pr oduc t.
C) If the product has been ex posed to rain or water.
D) If the product d oes not o perate normally by following the operating
instr uctions. Ad just only those cont rols that are covered by the op-
erating inst ruct ions because impro per adj ustments of ot her controls
mayres ult in damage and will often require ex tensive work by a quali -
fied technic ian to re store the prod uct to normal o perat ion.
E) If the produc t has been drop ped or the cabi net has b een damaged.
F) If the prod uct exh ibits a distinct change in performance.
13. Avoid using a te lephone (other than a cord less t ype) during an elec tric al
storm. There may be a remote risk of electric sh ock from lightning .
14. Do not use the teleph one to re port a gas leak in the vi cinity of the leak.
INS TALLATIO N INS TRUC TIO NS
1. N ever install telephone wiring during a lig htning storm.
2. N ever install telephone jacks in wet lo cations unl ess the jack is s peci ally
designed for wet locations.
3. N ever touch non-insu lated teleph one wire or terminals unless t he tele-
phone line has been di sconnecte d at the network inter face.
4. Use caut ion when installing or modifying telephone lines.

EXECUTING AUDIBLE < READ BACK >
WITH THE STICK:
First you must enter the programming mode by dialing < # # 7 7 >.Then
press < *> and the register number you wish to read back.
Example:
• First, you press < # # 7 7 > on your touch tone phone to enter the pro-
gramming mode.
• The Stick responds with a < PROCEED > tone
• You press < *0 6 > (telling The Stick to audibly read back the value in
Register 06)
• The Stick transmits 2 < Beeps > signifying the value < 0 > (the feature is
turned off)
• After a short pause, The Stick will transmit an < OK > tone followed by
a < PROCEED > tone.
• At that time you may either < READ BACK > or program any register.
For Registers Containing More Than A Single Value — Some registers can
(or are required to) contain more than a single value, i.e. Registers 11 to 15.
Here’s a short sample of what a < READ BACK > would sound like where more
than 2 digits or symbols are programmed in the register. Let’s say the register
you want to < READ BACK > is number 13, the Security Access Code for the
MODEM port, and it is programmed as < *7 5 >:
• You first enter the programming mode: < # # 7 7 >
• Press < *1 3 > to < READ BACK > Register 13.
• The Stick transmits < Beep Beep Bip (pause) Beep Bip Bip (pause)
Beep > (Equivalent to < *7 5 >)
• The Stick immediately transmits the < OK > and < PROCEED > tones.
Note: You will receive an < ERROR > tone when entering an incorrect Regis-
ter Number on audible < READ BACK >. Never fear – TRY AGAIN!
PROGRAMMING COMMANDS:
• Save To Memory/Exit — After programming all feature values you wish
to manipulate, you will need to save the program to memory and exit the
programming mode. This can be done by dialing < 8 0 >. At that time you will
hear the < OK > tone twice. The LED will go back to normal operation, Even
if there is a power loss to The Stick, all programming is saved.
• No Save/Exit — If you wish to < DUMP > any programming you’ve done
and exit the programming mode, dial < 9 0 >. At that time you will only hear
the < OK > tone once. The LED will go back to normal operation.
• Set Registers To Factory Preset — This command sets all program reg-
isters to the factory presets. When you dial < 6 0 > all registers automatically
revert back to factory preset. The Stick will answer with an < OK > tone fol-
lowed immediately by a < PROCEED > tone. Dial < 8 0 > to save and exit.
TYPES OF TONES YOU WILL HEAR:
For Optimal Performance...
Install The Stick At The “Demarcation Point”
• < PROCEED > – Three high-pitch tones in rapid succession tell you The
Stick is ready to program a register or receive more commands in the form of
touch tones – Bee-Bee-Beep.
• < OK > – One high-pitch tone immediately followed by a mid-pitch tone
means that the numbers that you have entered are acceptable and within range
for the Register Number and feature value – Bee-Bip
• < ERROR > – A single low-pitch tone indicates that the Register Number,
feature value or program commands (we talk about those next) you have en-
tered are invalid. Common errors committed when programming could be:
–Entering the register number for a feature, let’s say it’s < PRO-
TECTED HOOK FLASH >, and you enter only part of the number. The
register number for < PROTECTED HOOK FLASH > is < 02 >. If you
enter < 2 >, The Stick will give you an < ERROR > tone.
–Entering a feature value that is outside of the program range. As
an example, we will use < PROTECTED HOOK FLASH > again. You
are only allowed to program this feature value as < 0 > (OFF) or < 1 >
(ON ). If you enter the number < 2 > after the correct register number,
The Stick will give you an < ERROR > tone.
PROGRAMMABLE FEATURES:
• Fax Tone Detection — This feature, when activated, tells The Stick to
detect the presence of CNG/fax tones which may be transmitted by a calling
fax machine or PC Fax card. All calls accompanied by CNG tones, whether
they be from a fax machine or PC Fax card, are routed through to equipment
connected to the device port labeled FAX. If no fax type equipment is used on
The Stick, simply deactivate this feature. Factory preset is <ON >.
The first thing you should do is place a local call to someone you know.
Ask him or her to lay their phone receiver down for a moment…but don’t hang
it up. After placing a call to your friend, wait at least five seconds before pro-
ceeding. First, dial < # # 7 7 > on your telephone key pad. The LED light will
begin blinking rapidly. Immediately listen for three rapid high-pitch beeps
in your handset. Three high-pitched tones indicate that you have entered the
programming mode and may < PROCEED >.
At this time, you should enter the Register Number of the feature you wish
to program and the proper value(s). (Example: to turn off Fax Tone Detection,
press < 0 1 0 > then press < 8 0 > to save.) If the proper register number and
programming value(s) are entered, The Stick will answer with a high-pitch tone
immediately followed by a mid-pitch tone. It sounds like < Bee-Bip >. That
means < OK >. If the numbers you enter are invalid (either for the feature register
or program value), The Stick will respond with a single low-pitch < ERROR >
tone. In either case, three rapid high-pitch tones will immediately follow telling
you to < PROCEED >. At this time you may either access and program a new
feature register or correct the previous attempt by entering new numbers.
The Stick®
USER MANUAL
Congratulations!
You have purchased the highest quality voice/fax/
modem call processor in the industry – The Stick!
This manual has been designed to get you, your com-
munications device and The Stick operating on the
phone line with a minimal amount of work.
When installed on a phone line, The Stick auto-
matically answers all inbound calls and “screens”
for fax tones (CNG–CalliNG tones). While perform-
ing the “screening” function for both types of tones
The Stick is transmitting phone company–simulat-
ed “ring back” tones to the calling party. After the
screening function is performed, the call is routed to
the proper device.
The Stick’s performance is dependent on how it is
installed on a home or business phone line and what
programmable features are activated.
The next sections explain the different features
which optimize The Stick’s performance in particu-
lar installations.
CALLER ID COMPATIBILITY:
The Stick is compatible with Caller ID (CID), a service available from
the phone company. In the U.S. and Canada, CID is transmitted as a Bell 202
modem signal between the 1st and 2nd rings. The Stick default factory setting
is 0 rings to answer; therefore the Rings-To-Answer count must be changed to
at least two or more rings to accommodate the passing of the Caller ID info.
To delay the Rings-To-Answer count in register 14 to 2 (minimum), sim-
ply make the following programming change:
• From a touch-tone phone on The Stick, make a call to another number
(like your cell phone) then enter the following from the keypad:
• Enter < # # 7 7 > then wait for triple tone (Bee-Bee-Beep),
• Enter < 1 4 2 > then wait for double (Bee-Beep) and triple tone (Bee-
Bee-Beep).
• Enter < 8 0 > then you will hear two double tones indicating save and
exit.
You are done programming. CID will now be received through The Stick
on all incoming calls.
DSL COMPATIBILITY:
The STICK is compatible with Digital Subscriber Line (DSL) service avail-
able from the phone company. Remember, The Stick is an analog device just
like your phone while your DSL service is digital. Simply insure that the DSL
filter, which should be provided by your DSL service provider, is installed
between the DSL service connection and the Line jack on The Stick.
No additional filters are required on any devices attached to The Stick.
The DSL modem must be connected directly to the DSL service connec-
tion...NOT THROUGH The STICK. That’s all there is to it.
Line FAXV2V1 Mdm
T
H
E
STICK
Telephone Com pany
Service w ith DSL
Analog
Filter
Un-Filtered Connection
to DSL Modem
RJ-14 Telephone Jacks
Throught the Premises
(Do Not Need or Want
Filters at these Jacks)