Multitel IO Gateway User manual

USER MANUAL
.
Document Name:
UM_iO Gateway_1.3
Issue: 3
Revised by: Simon Boivin, ing. P.Eng
Date (MM/DD/YYYY):11/23/2020

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PROPRIETARY INFORMATION
The information contained in this document is the property of MULTITEL INC. Except as specifically authorized in writing by MULT IT EL
INC., the holder of this document shall:
1. Keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to
all third parties and;

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CONTROL SHEET
Issue Date
MM/DD/YYYY Description Originator
1 06/06/2020 iO Gateway v1.0, v1.1 S.Boivin
2 12/02/2020 iO Gateway v1.2 S.Boivin
3 12/03/2020 iO Gateway v1.3 S.Boivin

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TABLE OF CONTENTS
CONTROL SHEET...........................................................................................................................2
TABLE OF CONTENTS ..................................................................................................................4
FIGURES...........................................................................................................................................7
TABLES............................................................................................................................................8
CUSTOMER SERVICE CONTACT.................................................................................................9
Repair Request ...........................................................................................................................9
1. FIRST TIME CONNECTION..................................................................................................10
1.1 ETHERNET CONNECTION ..........................................................................................10
1.2 FIRST TIME LOGIN.......................................................................................................12
1.3 INITIAL CONNECTIONS...............................................................................................13
1.3.1 Ethernet Connection ..................................................................................................13
1.3.1.1 Configuring WAN iO Device and Network ............................................................... 13
1.3.1.2 Configuring LAN iO device and equipment.............................................................. 14
1.3.2 RS-485 Connection ....................................................................................................15
2. SETTINGS..............................................................................................................................17
2.1 GENERAL PARAMETERS ...........................................................................................17
2.1.1 Site Information ..........................................................................................................17
2.1.2 System Information ....................................................................................................17
2.1.2.1 System Resources................................................................................................ 17
2.1.2.2 Power Input .......................................................................................................... 17
2.1.2.3 About ................................................................................................................... 17
2.1.3 Date and Time ............................................................................................................18
2.1.3.1 Date and Time ...................................................................................................... 18
2.1.3.2 Date and Time Format........................................................................................... 19
2.2 SECURITY .....................................................................................................................19
2.3 CONNECTIONS.............................................................................................................20
2.3.1 Ethernet ports .............................................................................................................20
2.3.2 RS-485 Ports ..............................................................................................................21
2.4 PROTOCOLS.................................................................................................................21
2.4.1 HTTP/HTTPS .............................................................................................................21
2.4.2 SNMP Agent...............................................................................................................21
2.4.3 PING...........................................................................................................................21

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2.4.4 Modbus Slave.............................................................................................................22
2.5 CATEGORIES AND MODELS......................................................................................22
2.5.1 Category .....................................................................................................................22
2.5.2 Model ..........................................................................................................................23
2.6 SYSTEM MAINTENANCE.............................................................................................23
2.6.1 Configuration File .......................................................................................................23
2.6.2 Software Update.........................................................................................................23
2.7.3 Reset Factory .............................................................................................................23
2.8 LABELS .........................................................................................................................24
2.9 REBOOT ........................................................................................................................24
3. DATA SOURCE.....................................................................................................................25
3.1 iO DEVICE MONITORING CAPABILITIES..................................................................25
3.2 GATEWAY MODE .........................................................................................................25
3.2.1 Standard Mode ...........................................................................................................25
3.2.2 Transparent Mode ......................................................................................................25
3.3 IO MONITORING ARCHITECTURE .............................................................................26
3.3.1. Equipment creation ................................................................................................26
3.3.1.1. Communication Protocol: Modbus TCP/IP - Client | Standard mode ......................... 27
3.3.1.2. Communication Protocol: Modbus TCP/IP - Client | Transparent mode..................... 28
3.3.1.3. Communication Protocol: Modbus RTU - Master..................................................... 28
3.3.1.4. Communication Protocol: SNMP Get V1/V2C ......................................................... 28
3.3.2. Data points creation ...............................................................................................29
3.3.2.1. Modbus TCP/IP – Standard mode.......................................................................... 29
3.3.2.2. Data Points – Modbus TCP/IP – Transparent Mode................................................. 31
3.3.2.3. Data Points - SNMP Get v1/v2C/v3........................................................................ 32
3.3.3. Network Management Software.............................................................................34
3.3.3.1. SNMP Get ............................................................................................................ 34
4. PASSTHROUGH ...................................................................................................................35
4.1 PASSTHROUGH OVERVIEW.......................................................................................35
4.1.3. Fields Description...................................................................................................36
4.1.1.1 Protocol Options (mandatory) ................................................................................ 36
4.1.1.2 Source Port Options (mandatory) ........................................................................... 36
4.1.1.3 Destination IP (mandatory) .................................................................................... 36
4.1.1.4 Destination Port (mandatory) ................................................................................. 37

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4.1.1.5 Additional Port ...................................................................................................... 37
4.1.1.6 Transport Protocol (mandatory).............................................................................. 37
4.1.1.7 Action................................................................................................................... 38
4.1.1.8 Status .................................................................................................................. 38
4.1.1.9 Web Access ......................................................................................................... 38
4.2 PASSTHROUGH CONFIGURATION ...........................................................................38

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FIGURES
Figure 1 – First Time Connection...................................................................................................10
Figure 2 –Changing IPv4 Properties on PC ..................................................................................11
Figure 3 – IP Address in Web Browser..........................................................................................11
Figure 4 – First Time Login ............................................................................................................12
Figure 5– iO Device LAN/WAN Connection ..................................................................................13
Figure 6 –LAN Connection.............................................................................................................14
Figure 7 – iO Device Network and Serial Connections .................................................................15
Figure 8 – Settings .........................................................................................................................17
Figure 9 –iO Monitoring Architecture .............................................................................................26
Figure 10 – Step 1..........................................................................................................................26
Figure 11– Standard Mode ............................................................................................................27
Figure 12 –Transparent Mode .......................................................................................................28
Figure 13 – SNMP GET .................................................................................................................29
Figure 14– iO Modbus Register – Modbus TCP/IP Transparent ..................................................31
Figure 15 – iO Gateway mapped to the Network Management Software ....................................34
Figure 16– Passthrough Topology.................................................................................................35

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TABLES
Table 1 -Maximum Distances ........................................................................................................10
Table 2 – Supported Web Browsers ..............................................................................................11
Table 3– Factory Credentials .........................................................................................................12
Table 4 –Access level according to the module ............................................................................19
Table 5 – Protocol description .......................................................................................................36
Table 6 –Source Port specifications ..............................................................................................36

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CUSTOMER SERVICE CONTACT
Customer Service, Technical Support, Product Repair and Return, and Warranty Service.
For customers in Canada and United States please call 1-888-685-8483 (418-847-2255). This
number is staffed from 8:30 am to 5:00 pm Eastern Time (zone 5) Monday through Friday on
normal business days.
Services provided include: initiating the spare parts procurement process, ordering documents,
product warranty administration and providing other product and service information.
REPAIR REQUEST
All Multitel equipment is covered by a 24-month warranty.
Please contact us before returning material as a Return Material Authorization is mandatory for
product repair. Repair, shipping and handling fees are applicable for repairs no longer under
warranty. Administrative fees may apply on equipment returned to Multitel for repair, upon which
no trouble was found (NTF).
For a return, send your request at [e-mail].

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1. FIRST TIME CONNECTION
1.1 ETHERNET CONNECTION
iO Gateway interfaces need to be accessed in a web browser. iO Gateway can either be accessed
by the front or the back Ethernet port. However, for the first connection, the front Ethernet port
needs to be used because the backport doesn’t have a static IP address (DHCP). The following
table shows the factory settings for both Ethernet ports.
Table 1 -Maximum Distances
Ethernet Ports Mode IPv4 Address
Ethernet 1 - Back DHCP N/A
Ethernet 2 - Front Static 192.168.1.2
A local area network (LAN) needs to be configured between the iO Gateway Ethernet front port
and the user’s PC.
Figure 1 – First Time Connection
To create a LAN between a PC and the iO Gateway. The user needs to change the ethernet port
adapter proprieties. This can be done by on a Windows machine by:
1. Going to control panel
2. Change adapters settings
3. Click on the desire ethernet port
4. Click on properties
5. Click on Internet Protocol Version 4 (TCP/IPv4)
6. Click on properties
7. Change the IP address and subnet mask (ex. 192.168.1.100 & 255.255.255.0).

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Figure 2 –Changing IPv4 Properties on PC
Once the LAN is configured the user needs to input the default IP address (192.168.1.2) in the
address bar of a web browser.
Figure 3 – IP Address in Web Browser
Please note that iO Gateway is using a web server version that has been released in 2019 that
doesn’t support legacy web browsers. Below is a table that shows which web browsers are
supported by iO Gateway.
Table 2 – Supported Web Browsers
Web Browsers
Chrome
Firefox
EDGE

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1.2 FIRST TIME LOGIN
Once the default IP address is entered in the address bar and the LAN configuration has been
properly done the user will access iO Gateway Login Page.
Figure 4 – First Time Login
The factory credentials are the following:
Table 3– Factory Credentials
Username Password
Administrator
Username administrator
Password admin
User
Username user
Password user
Viewer
Username viewer
Password viewer

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1.3 INITIAL CONNECTIONS
1.3.1 ETHERNET CONNECTION
1.3.1.1 Configuring WAN iO Device and Network
The first step consists of configuring the WAN connection between the iO device and the user’s
network. The user will, therefore, be able to access the iO device web interfaces remotely. The
user should get the WAN IP from their IT management team. The WAN will be configured on the
back ethernet port which the reader is currently not using. Modifications to the ethernet backport
can be done directly on the user's PC.
1. Click on Settings
2. Click on Connections
3. Click on Ethernet 1 – Back tab
4. Keep MTU at 1500 unless specified otherwise by your network administrator.
5. Keep Speed at Auto unless specified otherwise by your network administrator.
6. Click on Mode to change from DHCP to Static.
7. Change IPv4 Address, IPv4 Subnet Mask, and iPv4 Gateway.
8. Click on Save
9. Reboot the device
Figure 5– iO Device LAN/WAN Connection

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1.3.1.2 Configuring LAN iO device and equipment
To connect the iO Gateway to other devices, a new LAN needs to be configured. The iO device is
going to use this LAN to monitors the desired pieces of equipment. If the iO device is only intended
to monitor a single piece of equipment, the user can create a simple LAN between the iO and the
single equipment. In most cases, however, multiple pieces of equipment will be monitored at the
same time. In that case, an or several unmanaged ethernet switches will be required. When
dealing with multiple equipments, the user needs to make sure that each equipment IP is
configured to be on the same network.
In this example, 4x pieces of equipment need to be monitored. A 5-ports unmanaged ethernet
switch is selected to create the LAN between the equipment and the iO Gateway. IPs from the
equipment are configured on the 10.10.10.X network.
Figure 6 –LAN Connection
A Cat-5 cable will need to be used between the iO Gateway back ethernet port and the unmanaged
switch to complete the LAN.
1. Click on Settings
2. Click on Connections
3. Ethernet 1 – Front tab
4. Enabled the port
5. Keep MTU at 1500 unless specified otherwise by your network administrator.

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6. Keep Speed at Auto unless specified otherwise by your network administrator.
7. Click on Mode to change from DHCP to Static.
8. Enter IPv4 Address, IPv4 Subnet Mask, and iPv4 Gateway. Make sure that every piece of
equipment that you wish to connect to the iO device will be configured to the same IP
network.
9. Click on Save
10. Reboot the iO Gateway (the reboot button will appear in the header)
Once the iO Gateway is rebooted, the iO Gateway/Equipment LAN will be configured.
1.3.2 RS-485 CONNECTION
The iO device can now reach equipment on the LAN. A serial-based connection can also be
configured between the iO device and other devices such as a Remote Telemetry Unit (i.e. RTU).
Multitel recommends the use of its own RTU called FUSION.
Figure 7 – iO Device Network and Serial Connections
1. Click on Settings
2. Click on Connections

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3. Click on RS-485 – COM A tab
4. Protocol: Modbus RTU
5. Adjust the Baudrate to the Baudrate of the RTU.
6. Adjust Data Bits to the Data Bits of the RTU.
7. Adjust Stop Bits to the Stop Bits of the RTU.
8. Adjust Parity to the Parity of the RTU.
9. Click on Save

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2. SETTINGS
iO Gateway Settings module can be accessed by clicking on the settings module.
Figure 8 – Settings
2.1 GENERAL PARAMETERS
2.1.1 SITE INFORMATION
To configure the site information:
1. Click on General Parameter – Site Information
2. Enter Site Name and CLLI number in General Information
3. Enter location information
4. Click on the Save
The site name will be displayed in the header for the next login. The site name and CLLI number
will be displayed on the Login Page too.
2.1.2 SYSTEM INFORMATION
System information is accessible by clicking on General Parameters – System Information
2.1.2.1 System Resources
System resources give an overview of the current CPU load, memory load, and Disk space of the
device.
2.1.2.2 Power Input
Power Input gives an overview of the Feed A and Feed B status.
2.1.2.3 About
About section covers several components of the iO device:
• Serial Number
• Model Number
• Batch Number
• Hardware Version

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• Software Version
• Memory Max
• Disk Max
• Mac 0
• Mac 1
• Trending Data
Point
2.1.3 DATE AND TIME
Data and Time can be configured in General Parameters – Data and Time.
Date and Time section is used to set the time and date of the iO Gateway. Date and Time will be
used for the time-stamping of data therefore, careful considerations need to be taken when
configuring the Date and Time.
IMPORTANT NOTE:
Date and Time will be used for the time-stamping of data therefore, careful considerations need
to be taken when configuring the Date and Time. Erroneous Date and Time configuration will
impact the data point logging and trends.
2.1.3.1 Date and Time
Date and time can be set automatically using NTP Servers or manually.
To set date and time manually
1. Open the setting module
2. Click on General Parameters – Date and Time
3. Choose a time zone (the date and the time will automatically be adjusted according to the
time zone selected)
4. If needed, change the time and the date
5. Click on Save
IMPORTANT NOTE:
iO device doesn’t have an internal battery. Manually Date and Time configuration are going to be
lost or delayed if any loss of power occurs.
To set date and time automatically
1. Click on Settings module
2. Click on General Parameters – Date and Time
3. Enabled the automatic section
4. Enter a primary NTP Server
5. If needed, enter a second and tertiary NTP Server
6. Click on Save

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2.1.3.2 Date and Time Format
Date format and time format can be changed in this section.
2.2 SECURITY
User and access levels can be view and configured in the Security section.
Multitel recommends changing the factory password of the 3 default users to secure access to the
iO device. The new password should be at least 8 characters long and include letters (both upper
and lower case), digits, and symbols.
Table 4 –Access level according to the module
Modules Groups Access level
Settings Supervisor Edit
User Read Only
*User can reboot the iO
Viewer No access
*Excepted for General Parameters (read-only)
Data Sources Supervisor Edit
User Edit
Viewer Read Only
Passthrough Supervisor Edit
User Edit
Viewer Read Only
IMPORTANT NOTE:
Administrator user cannot be deleted or disabled.
To reset a password:
Supervisor user can reset password of all user. Users with user and viewer access level can only
reset their own password in the profile page.

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1. Enter a new password
2. Click on Save
The supervisor user who reset a password to another user must manually send his new
credentials by email.
To enable/disable a user:
Disabled a user takes off his access to the iO Gateway interface.
1. Click on the switch in the state column
Blue switch means the user enables – White switch means the user is disabled
To delete a user:
1. Select the user needed to be deleted
2. Click on delete and confirm
2.3 CONNECTIONS
The connections section can be accessed in Settings – Connections.
NOTE
This section required an understanding of network management and serial-based protocols.
This user manual will not provide a complete step-by-
step process of network and serial
communication but is assuming that the reader is educated in both subjects.
2.3.1 ETHERNET PORTS
Ethernet ports configuration can be modified in the Connections – Ethernet 1 and Connections
– Ethernet 2 sections.
Following fields can be configured:
• MTU
• Speed (Auto, 10Mbs,
100Mbs, and 1Gbs)
• Mode (Static,
DHCP)
• IPv4 Address
• IPv4 Subnet
Mask
• IPv4 Gateway Default
Address
A DNS configuration can also be made by providing DNS server addresses.