Multitel IO Gateway User manual

USER MANUAL
.
Document Name:
UM_iO Gateway_1.3
Issue: 3
Revised by: Simon Boivin, ing. P.Eng
Date (MM/DD/YYYY):11/23/2020

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PROPRIETARY INFORMATION
The information contained in this document is the property of MULTITEL INC. Except as specifically authorized in writing by MULT IT EL
INC., the holder of this document shall:
1. Keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to
all third parties and;

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CONTROL SHEET
Issue Date
MM/DD/YYYY Description Originator
1 06/06/2020 iO Gateway v1.0, v1.1 S.Boivin
2 12/02/2020 iO Gateway v1.2 S.Boivin
3 12/03/2020 iO Gateway v1.3 S.Boivin

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TABLE OF CONTENTS
CONTROL SHEET...........................................................................................................................2
TABLE OF CONTENTS ..................................................................................................................4
FIGURES...........................................................................................................................................7
TABLES............................................................................................................................................8
CUSTOMER SERVICE CONTACT.................................................................................................9
Repair Request ...........................................................................................................................9
1. FIRST TIME CONNECTION..................................................................................................10
1.1 ETHERNET CONNECTION ..........................................................................................10
1.2 FIRST TIME LOGIN.......................................................................................................12
1.3 INITIAL CONNECTIONS...............................................................................................13
1.3.1 Ethernet Connection ..................................................................................................13
1.3.1.1 Configuring WAN iO Device and Network ............................................................... 13
1.3.1.2 Configuring LAN iO device and equipment.............................................................. 14
1.3.2 RS-485 Connection ....................................................................................................15
2. SETTINGS..............................................................................................................................17
2.1 GENERAL PARAMETERS ...........................................................................................17
2.1.1 Site Information ..........................................................................................................17
2.1.2 System Information ....................................................................................................17
2.1.2.1 System Resources................................................................................................ 17
2.1.2.2 Power Input .......................................................................................................... 17
2.1.2.3 About ................................................................................................................... 17
2.1.3 Date and Time ............................................................................................................18
2.1.3.1 Date and Time ...................................................................................................... 18
2.1.3.2 Date and Time Format........................................................................................... 19
2.2 SECURITY .....................................................................................................................19
2.3 CONNECTIONS.............................................................................................................20
2.3.1 Ethernet ports .............................................................................................................20
2.3.2 RS-485 Ports ..............................................................................................................21
2.4 PROTOCOLS.................................................................................................................21
2.4.1 HTTP/HTTPS .............................................................................................................21
2.4.2 SNMP Agent...............................................................................................................21
2.4.3 PING...........................................................................................................................21

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2.4.4 Modbus Slave.............................................................................................................22
2.5 CATEGORIES AND MODELS......................................................................................22
2.5.1 Category .....................................................................................................................22
2.5.2 Model ..........................................................................................................................23
2.6 SYSTEM MAINTENANCE.............................................................................................23
2.6.1 Configuration File .......................................................................................................23
2.6.2 Software Update.........................................................................................................23
2.7.3 Reset Factory .............................................................................................................23
2.8 LABELS .........................................................................................................................24
2.9 REBOOT ........................................................................................................................24
3. DATA SOURCE.....................................................................................................................25
3.1 iO DEVICE MONITORING CAPABILITIES..................................................................25
3.2 GATEWAY MODE .........................................................................................................25
3.2.1 Standard Mode ...........................................................................................................25
3.2.2 Transparent Mode ......................................................................................................25
3.3 IO MONITORING ARCHITECTURE .............................................................................26
3.3.1. Equipment creation ................................................................................................26
3.3.1.1. Communication Protocol: Modbus TCP/IP - Client | Standard mode ......................... 27
3.3.1.2. Communication Protocol: Modbus TCP/IP - Client | Transparent mode..................... 28
3.3.1.3. Communication Protocol: Modbus RTU - Master..................................................... 28
3.3.1.4. Communication Protocol: SNMP Get V1/V2C ......................................................... 28
3.3.2. Data points creation ...............................................................................................29
3.3.2.1. Modbus TCP/IP – Standard mode.......................................................................... 29
3.3.2.2. Data Points – Modbus TCP/IP – Transparent Mode................................................. 31
3.3.2.3. Data Points - SNMP Get v1/v2C/v3........................................................................ 32
3.3.3. Network Management Software.............................................................................34
3.3.3.1. SNMP Get ............................................................................................................ 34
4. PASSTHROUGH ...................................................................................................................35
4.1 PASSTHROUGH OVERVIEW.......................................................................................35
4.1.3. Fields Description...................................................................................................36
4.1.1.1 Protocol Options (mandatory) ................................................................................ 36
4.1.1.2 Source Port Options (mandatory) ........................................................................... 36
4.1.1.3 Destination IP (mandatory) .................................................................................... 36
4.1.1.4 Destination Port (mandatory) ................................................................................. 37

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4.1.1.5 Additional Port ...................................................................................................... 37
4.1.1.6 Transport Protocol (mandatory).............................................................................. 37
4.1.1.7 Action................................................................................................................... 38
4.1.1.8 Status .................................................................................................................. 38
4.1.1.9 Web Access ......................................................................................................... 38
4.2 PASSTHROUGH CONFIGURATION ...........................................................................38

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FIGURES
Figure 1 – First Time Connection...................................................................................................10
Figure 2 –Changing IPv4 Properties on PC ..................................................................................11
Figure 3 – IP Address in Web Browser..........................................................................................11
Figure 4 – First Time Login ............................................................................................................12
Figure 5– iO Device LAN/WAN Connection ..................................................................................13
Figure 6 –LAN Connection.............................................................................................................14
Figure 7 – iO Device Network and Serial Connections .................................................................15
Figure 8 – Settings .........................................................................................................................17
Figure 9 –iO Monitoring Architecture .............................................................................................26
Figure 10 – Step 1..........................................................................................................................26
Figure 11– Standard Mode ............................................................................................................27
Figure 12 –Transparent Mode .......................................................................................................28
Figure 13 – SNMP GET .................................................................................................................29
Figure 14– iO Modbus Register – Modbus TCP/IP Transparent ..................................................31
Figure 15 – iO Gateway mapped to the Network Management Software ....................................34
Figure 16– Passthrough Topology.................................................................................................35

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TABLES
Table 1 -Maximum Distances ........................................................................................................10
Table 2 – Supported Web Browsers ..............................................................................................11
Table 3– Factory Credentials .........................................................................................................12
Table 4 –Access level according to the module ............................................................................19
Table 5 – Protocol description .......................................................................................................36
Table 6 –Source Port specifications ..............................................................................................36

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CUSTOMER SERVICE CONTACT
Customer Service, Technical Support, Product Repair and Return, and Warranty Service.
For customers in Canada and United States please call 1-888-685-8483 (418-847-2255). This
number is staffed from 8:30 am to 5:00 pm Eastern Time (zone 5) Monday through Friday on
normal business days.
Services provided include: initiating the spare parts procurement process, ordering documents,
product warranty administration and providing other product and service information.
REPAIR REQUEST
All Multitel equipment is covered by a 24-month warranty.
Please contact us before returning material as a Return Material Authorization is mandatory for
product repair. Repair, shipping and handling fees are applicable for repairs no longer under
warranty. Administrative fees may apply on equipment returned to Multitel for repair, upon which
no trouble was found (NTF).
For a return, send your request at [e-mail].

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1. FIRST TIME CONNECTION
1.1 ETHERNET CONNECTION
iO Gateway interfaces need to be accessed in a web browser. iO Gateway can either be accessed
by the front or the back Ethernet port. However, for the first connection, the front Ethernet port
needs to be used because the backport doesn’t have a static IP address (DHCP). The following
table shows the factory settings for both Ethernet ports.
Table 1 -Maximum Distances
Ethernet Ports Mode IPv4 Address
Ethernet 1 - Back DHCP N/A
Ethernet 2 - Front Static 192.168.1.2
A local area network (LAN) needs to be configured between the iO Gateway Ethernet front port
and the user’s PC.
Figure 1 – First Time Connection
To create a LAN between a PC and the iO Gateway. The user needs to change the ethernet port
adapter proprieties. This can be done by on a Windows machine by:
1. Going to control panel
2. Change adapters settings
3. Click on the desire ethernet port
4. Click on properties
5. Click on Internet Protocol Version 4 (TCP/IPv4)
6. Click on properties
7. Change the IP address and subnet mask (ex. 192.168.1.100 & 255.255.255.0).