
Myers Power Products Page 6 6/2013
Chapter 3 Service, Contact and Warranty Information
Service
Myers Power Products makes every effort to ensure parts and equipment arrives in working
condition. Occasionally, it may be necessary to return parts or equipment that is not in working
condition.
If the unit requires service do not return it to the dealer. Follow these steps:
1. Contact Myers Customer Service by telephone at (610) 868-3500 Monday - Friday 8AM to 5PM
U.S. Eastern time.
Note the product model number, the serial number, and the date purchased. If you call
Myers Customer Service, a technician may ask you to describe the problem and try to solve
it over the phone. If this is not possible the technician may issue a Returned Material
Authorization Number (RMA#).
If the product is under warranty, repairs are free. If not, there is a repair charge.
Procedures for servicing or returning products may vary internationally. Contact Myers
Power Products for country specific instructions.
2. Pack the product well, preferably in its original packaging.
Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging
as the static electricity that is generated may damage electronics. Damage sustained in
transit is not covered under warranty.
3. Mark the RMA# on the outside of the package.
4. Return the unit by insured, prepaid carrier to the address given to you by Customer Service.
Be sure to deliver spent batteries to a recycling facility or ship to the
manufacturer in the replacement battery packing material.
Myers Power Products contact information:
For Customer Service… Mailing/Shipping Address…
Telephone: (610) 868-3500
Monday – Friday
8AM to 5PM US Eastern
Myers Power Products, Inc.
44 S Commerce Way.
Bethlehem, PA 18017