myPOS S920 User manual

S920 En|
User Guide

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Content
Introduction
Internet Connectivity
How to connect your S920 using Bluetooth
How to connect your S920 using Wi-Fi
How to connect your S920 using SIM Card
Activation
Accepting Payments
S920 Functions
Warranty and Return Policy
Scope
Related Documentation
Using S920 with Mobile Phone
Using S920 with wireless (Wi-Fi) router
Using S920 with SIM card
Activation code
Sales Transaction
Processing Magnetic Stripe Cards
Processing Contactless Cards (PayPass or payWave)
Refund Transaction
Last transaction void
TRANSACTION menu
SETTINGS menu

Introduction
Congratulations!
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www.myPOS.eu/resources
Your new myPOS S920 (S920 in short) is a revolutionary mobile terminal for
securely accepting payments with credit and debit cards on the go. In order
to start using it, you need to register for a free e-money account (myPOS) to
which your funds will be transferred and to activate the S920 device.
If you need more than one S920 device for your business, you can purchase
and activate additional myPOS devices. The funds from all myPOS devices
will be transferred to your myPOS account.
Scope
This user guide contains step-by-step instructions for using your S920 device
to accept credit and debit card payments on the go. The purpose of this
document is to specify the main functions of the S920.
The Quick User Guide provides information about:
Internet connectivity capabilities of S920
How to use Bluetooth, Wi-Fi or SIM card on S920
Activation
Accepting Payments
Main menus and functions
The Quick User Guide does not include information about the technical
specifications of the device, which is provided separately in S920 Technical
Specifications & Warranty document in your S920 box.
Related documentation
The latest version of this Quick User Guide can be found on-line on
.
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Internet connectivity
In order to be able to process payments with credit and debit cards, the S920
device has to be connected to the Internet. Your S920 can use the internet
connection of your mobile phone (via Bluetooth or personal hotspot), a
wireless router or a SIM card.
You can switch between the different connection types any time using the
„Change connection type“ option in the Settings menu.
Using S920 with a mobile phone
(via Bluetooth or personal hotspot)
Make sure you have an internet connection (data) activated on your mobile
phone. In order to connect your S920 device to your mobile phone, please
read carefully the information below. Please be aware that different
operating systems may not support all connectivity modes.
A. iOS 7.0 or later
If you are using an iPhone which runs iOS 7.0 or later, you can
connect your S920 ONLY via Bluetooth.
Download our free myPOS Bluetooth Service App from Apple store and
install it on your mobile phone. Starting the Mobile application will
automatically launch a communication service. You can then close your
myPOS BT Service as it is not needed anymore for your S920 operation.
Please follow the procedure described in the “How to connect your S920
with Bluetooth” section.
B. Android 3.0 or later
If you are using a mobile phone which runs Android 3.0 or later,
you can connect your S920 via Bluetooth or Wi-Fi (Personal
Hotspot).
To connect via Bluetooth, download the free myPOS Bluetooth Service App
from Google Play Store and install it on your mobile phone. Starting the
Mobile application will automatically launch a communication service. You
can then close your myPOS BT Service as it is not needed anymore for your
S920 operation. Please follow the procedure described in the “How to
connect your S920 with Bluetooth” section.
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To connect via Wi-Fi (Personal Hotspot) activated on your mobile phone,
please follow the procedure described in the “How to connect your S920
with Wi-Fi” section. The myPOS Mobile application is not required for using
this type of connection but you can download and use it for managing your
e-money account.
C. Windows Phone 8.0 or later
If you are using a mobile phone which runs Windows Phone 8.0 or later, you
can connect your S920 ONLY via Wi-Fi (Personal Hotspot).
To connect via Wi-Fi (Personal Hotspot) activated on your mobile phone,
please follow the procedure described in the “How to connect your S920
with Wi-Fi” section. The myPOS BT Service application is not required for
using this type of connection but you can download and use it for managing
your e-money account.
Using S920 with a wireless (Wi-Fi) router
Make sure your Wi-Fi router is connected to the Internet. In order to connect
your S920 device to your Wi-Fi router, please read carefully the information
below. Please be aware that the supported encryption methods for Wi-Fi
networks are WPA and WPA2.
For proper operation of the S920 device, please make sure that:
your router does not have any network traffic restrictions or filters
your router does not require setting a special TCP/IP configuration on
your network devices (S920 will use the default settings only)
network signal is strong enough. The network signal strength is
indicated via a Wi-Fi signal icon located in the upper part of your S920
screen.
To connect via a Wi-Fi router, please follow the procedure described in the
“How to connect your S920 with Wi-Fi” section.
Using S920 with a SIM card
Make sure your SIM card has the mobile data service activated.
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For proper operation of the S920 device, please make sure that:
the SIM card is inserted correctly in SIM slot. Please refer to pictogram
on page 10.
you have a SIM adapter if your SIM card is micro or nano. Your S920
device is working with standard SIM card size.
network signal is strong enough. The network strength is indicated via a
signal strength icon located in the upper part of your S920 screen.
To connect via a SIM card, please follow the procedure described in the
“How to connect S920 using SIM card” section.
WARNING! Please proceed with caution if you are using SIM card adapter
for fitting a smaller SIM card into a myPOS S920 as there is a high risk of
damaging your POS device. This damage is not covered by the warranty.
We recommend you placing a regular-sized SIM card instead.
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How to connect your S920 with Bluetooth
Step 1:
Step 2:
Step 3:
Make sure the Bluetooth on your mobile phone is ON (activated). Switch ON
your S920 and wait for a few seconds until it completes the initialization.
The S920 will scan for available
(discoverable) Bluetooth devices in its
range and will display a list of their names
on the screen.
Choose your mobile phone's
name from the list and select it by pressing
its respective number (from 1 to 6) on the
keyboard. If there are more than 6
available devices on the list, you can
switch to the next page of the list by
pressing the up and down arrow buttons
from the keyboard. If you cannot find your
mobile phone on the list, press ( ) and
S920 will rescan (search again) for
available (discoverable) devices. Make
sure your mobile phone is in a
discoverable mode.
Depending on the device, you might have
to tap Pair to accept the password. The
password is shown on the myPOS device
screen.
Pair the S920 with your mobile
phone. Once it has been paired, S920 will
perform a test of the connection to
myPOS. If the test is successful, the
following S920 screen will appear:
If the connection test is unsuccessful, the
S920 screen will display an error message. Please check and make sure your
mobile phone is connected to the Internet.
When you pair S920 with a Bluetooth device, the information is saved so that
the next time you are within the range of the same Bluetooth device, the
terminal will connect to it automatically.
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How to connect your S920 with Wi-Fi
Step 1:
Step 2:
Step 3:
Make sure the S920 is in the range of your Wi-Fi network. Switch ON your
S920 and wait for a few seconds until it completes the initialization.
The S920 will scan for available Wi-
Fi networks within its range and will
display a list of their names on the screen.
Find the Wi-Fi network you would
like to use and select it by pressing its
number (from 1 to 6) on the keyboard. If
there are more than 6 available networks
on the list, you can switch to the next page
of the list by pressing the up and down
arrow buttons from the keyboard.
If you cannot find your Wi-Fi network on
the list, press ( ) and S920 will rescan
(search again) for available Wi-Fi
networks. Make sure your S920 is in the
range of your network.
If your Wi-Fi network requires a
password, S920 will display the Wi-Fi
Password screen, where you can enter the
network password. In case your password
contains digits , press the relevant
number key. In case your password
contains letters, press the relevant
number key and then switch to letters by
pressing (ALPHA) button from the
keyboard several times in order to select
the required character. If you make a
mistake, press the yellow key ( ) to delete
the last entry. When you have entered the
password, press the green key ( ) in order
to complete the operation
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Once it has connected to your Wi-Fi
network, S920 will perform a test of the
connection to myPOS.
If the test is successful the following S920
screen will appear:
If the connection test is unsuccessful, the
S920 screen will display an error message.
Useful tips:
When S920 connects to a Wi-Fi network, the information is saved so that the
next time you are within the range of the same network, the terminal will
connect to it automatically.
If the password of your Wi-Fi network has been changed, the Wi-Fi signal
icon on the screen will become grey
If you try to make a payment transaction,
the terminal will display an error message
– “You are not connected to any network” -
and will search for available networks. If a
previously used network is found, the
S920 d e v i c e w i l l c o n n e c t t o i t
automatically and will process the
transaction.
In order to change the saved password,
choose the “Change connection type”
option from the SETTINGS MENU 1 and
enter the new password when prompted.
If you are within a previously used
network range and do not want your S920
device to connect to it automatically, you
can delete the saved data by choosing
option 3: “Forget this network”.
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How to connect S920 using SIM card
Step 1:
Step 2:
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Remove the back cover of the device by unscrewing the bolt and
remove the battery. You will see the SIM and SAM compartments.
Insert you SIM card in the SIM card
slot (on the left side) with the gold-colored
contact surface facing down into the
bottom holder (marked with blue arrow
on the scheme).
Make sure that the SIM card is inserted
in SIM slot.
Your S920 device is working with
standard SIM card size. If you have micro or
nano SIM card, please use a SIM adapter.
Put the battery back into the S920 device,
close the cover and switch ON the device.
Enter your SIM PIN.
Your device supports more than one
connection type, so please choose SIM
card on the Connection type screen.
If the mobile network was not recognized,
the S920 device will display an error
message and two options: to try again ( )
or to manually enter the APN settings ( )
of your mobile network.
Once it has connected to your mobile
network, the S920 will perform a test of
the connection to the myPOS.
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If the test is successful the following S920
screen will appear:
If the connection test is unsuccessful, the
S920 screen will display an error message.
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Activation
Step 1:
w w w. my P OS.eu
Merchant Services > myPOS
devices
Step :
Once connected to the Internet, your S920 device needs to be activated
before you start accepting payments with credit or debit cards through it.
Every S920 device has a unique serial number which is used by the myPOS to
identify on which device a payment transaction is being accepted.
During the activation procedure, the myPOS links the serial number of your
new S920 device with your myPOS account. Once your new S920 has been
activated, every transaction accepted through it will be credited to your
myPOS account.
You can link more than one S920 devices to one e-money account. In this
case, payments accepted through all myPOSterminals, will be credited to
one myPOS account.
Activation code
The activation procedure is a one-time process and requires an activation
code generated by the myPOS to be entered manually by you on your S920
device.
If you do not have an myPOS
a c c o u n t , p l e a s e r e g i s t e r o n
a n d fo l l o w t h e
instructions. Once you have been
successfully registered, the system will
automatically generate an activation code
for you. If you have an myPOS account
already, please log in to your account and
go to the
menu. Click on “Activate POS
device” in order to generate an activation
code.
Please enter the activation code
on the S920 device and press the green
key ( ). Your S920 device must be
connected to the Internet in order to
complete the activation process.
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Step :
Congratulations!
3 Once your S920 has been
successfully activated, your S920 will
display the confirmation screen and will
automatically check for any updates of the
terminal software.
If a new update is found, the S920 terminal
will automatically download and install it.
Your new S920 is now activated and ready
to be used. You can find the new S920 listed in your myPOS account in the
POS terminals menu section.
Once S920 device is activated by you, it is permanently linked to your myPOS
account. Even if the device is stolen or lost, any payment transaction made
through it will be credited to your account. In case your device is lost or
stolen, please inform Customer Support Centre immediately.

Accepting Payments
Step1:
Step2:
Once your new S920 device is connected to the Internet and activated, it is
ready to accept payments with credit and debit cards.
Your S920 supports three different methods for accepting payments with
credit and debit cards - Magnetic Stripe, CHIP & PIN and Contactless (NFC).
For this purpose, the S920 incorporates two readers (right and bottom) and
one built-in antenna. The reader located at the right side of the device is
designated for swiping magnetic stripe cards, while the reader located at the
bottom is for CHIP cards. The antenna for contactless cards is located under
the display.
Sale Transaction
Every time you switch on your S920
terminal, it will automatically connect to
the Internet and will display the home
screen.
When you press the green key ( ), the
terminal will go directly to the SALE screen
ready for performing a Sales transaction.
Making a SALE transaction with your S920
is easy and convenient. Please follow the 3
basic steps written below.
Enter the amount of the
transaction in the SALE Screen. The
amount must be entered without the
decimal point. For example: for an amount
of 5.00, enter 500 on the keyboard. When
the SALE screen display the correct
amount, confirm by pressing the green
key ( ). If you need to correct
the amount, please use the yellow key
( ) to delete the last entry or the red key
( ) to start the process from the
beginning.
Ask your customer for his or her
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credit or debit card. If the card has a CHIP,
insert the card in the bottom reader with
the CHIP facing towards the keyboard.
When S920 is reading the card, the screen
will flash Green.
If the card is not recognized, the screen
will flash Red.
Please check if the card is inserted
properly in the reader, remove it and try
again. If the problem persists, please ask
your customer for another card.
CHIP cards usually require a PIN code in
order to confirm a transaction. If a PIN
code is required for a card, your S920
terminal will display the ENTER PIN screen.
Please, hand the terminal to the customer
and ask him or her to enter his or her PIN
code securely and to press the green key
( ) when ready.
If the card supports PIN (personal
identification number) check, the
terminal will process the PIN code and will
display PIN OK if the correct PIN code has
been entered by your customer.
The S920 will initiate the transaction
authorization process by communicating
with myPOS. The PROCESSING screen will
indicate that the procedure is not
completed.
If the transaction request with a card has
been approved by the issuer, the S920
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terminal will display a confirmation
message: “TRANSACTION IS APPROVED”.
At this point, you can remove the card
from the reader and return it to the
customer.
The S920 device will automatically
print the merchant's copy of the receipt
for the approved SALE transaction. Then the terminal will wait 3 seconds,
beep and start printing the customer's copy of the receipt.
Processing Magnetic Stripe Cards
If your customer's card has only a mag stripe on it, please follow the
procedure below after you enter and confirm the amount of the transaction.
Magnetic stripe cards are swiped with the magnetic stripe side facing up
using the reader located at the right side of the S920. Make sure the card is
inserted properly and the bottom of the card runs firmly along the bottom of
the card swipe and that the card is swiped at an even speed. The speed of
swiping the card must not be too slow, as this can sometimes cause
problems when the terminal is reading cards.
If a CHIP card is swiped as a magnetic one,
the terminal will display the following
screen.
Please, insert the card with the CHIP facing
up into the reader located at the bottom
of the S920 and follow the steps for
accepting CHIP cards laid out in the
previous section.
Complete the transaction as described in Step 3 of the previous section.
Processing Contactless Cards (PayPass or payWave)
The contactless (NFC) technology is gaining popularity and it is very likely
that many of your customers will hand you such cards. Your S920 device can
accept two types of contactless cards - PayPass and payWave, issued by
MasterCard and VISA respectively.
Step :3
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Contactless cards always need to have one of the following logos printed on
it.
If your customer has a PayPass or payWave logo on it, please follow the
procedure below after you enter and confirm the amount of the transaction.
Hold the card (or smartphone) approx.
3cm above the display of your S920. When
the secure contactless reader recognizes
the card, the four colour indicators will
flash indicating that the card is being
processed. If the card is successfully read,
all four indicators will be on. The process
takes one second and after you hear a
beep, you can remove the card.
If the card requires a PIN code to be entered, please hand the terminal to the
customer and ask him or her to enter his or her PIN code.
Complete the transaction as described in Step 3 of the previous section.
Refund Transaction
A refund transaction is used in order to issue a refund (credit) to the
customer. When you refund a card transaction, the amount of the refund is
returned to the customer's card account and your myPOS account is debited
with the corresponding amount. You must always make a refund to the card
used for the original purchase.
Before making a refund
Never make a refund unless there has been an original purchase with the
card. If you do, the service provider may block your S920 terminal and
withdraw your card processing facility.
Check that your customer has handed you the card used for the original
transaction – the last four digits have to match those on the e-receipt. If they
do not, ask for the original card.
Never give a cash or cheque refund for a card transaction – fraudsters often
try to obtain cash this way.
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Step2:
Step3:
Step1:
Step2:
Step3:
Never refund more than the original transaction amount.
From the home screen, press the
menu button from the keyboard in order
to enter the Transaction type menu. Select
REFUND by pressing key (2) and confirm
with the green key ( ). The S920 terminal
will display the REFUND screen.
Type in the amount of the refund transaction and press the green key
( ) to confirm. Present the customer card to the terminal either via the
Magnetic Stripe, Chip or contactless reader.
Ask your customer to Enter PIN code where required.
Last transaction void
From the home screen, press the
menu button from the keyboard in order
to enter the Transaction type menu. Select
Last Transaction Void by pressing key (3)
and confirm with the green key
( ). The S920 terminal will display the Last
Transaction void screen showing the
amount of your last transaction.
Confirm by pressing the green key ( ) if you want to proceed.
Ask your customer to Enter PIN code where required.
If there is no previous successfully processed transaction or it has been
voided, the S920 terminal will display an error message “No transaction
found”.
If the transaction is declined with a “Transaction is not permitted” message,
then take into account that this type of transaction is forbidden for the
particular S920 device.
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S920 Functions
For better user experience and convenience all functions of your S920 are
divided in two groups – TRANSACTIONS (ALPHA button) and SETTINGS
(FUNC button). From the home screen (any other screen by pressing red key
( ) first) you can select the TRANSACTION menu by pressing (ALPHA button)
key or you can select the SETTINGS menu by pressing (FUNC button) key.
ALPHA button – TRANSACTION menu
TRANSACTION menu is organized in two screens with the following options:
TRANSACTION MENU1 shows the list of
supported types of payment transactions
on your S920 device:
1. SALE
2. REFUND
3. LAST TRANSACTION VOID
Please refer to section “Accepting Payment” for a detailed description of each
transaction.
The default transaction type for your S920 is Sale.
You cannot change the transaction type during an operation. If you make a
mistake, use ( ) to cancel the operation.
TRANSACTION MENU2 shows the list of
operations and functions related to
payment transactions:
1. LAST TRANSACTION RECEIPT
Using this function you can print another
copy of the last receipt.
2. RECONCILIATION REPORTS
This function shows reconciliation statements (Reports) of all processed
transactions. By pressing (1) on the keyboard you can select report for Totals
and to visualize summary of all transactions processed for the current
period. Current period includes transactions from the last date (time) you
have cleared the report (reset the totals). In order to start a new period you
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should press the green button ( ) Clear.
By pressing (2) on the keyboard you can
reprint the report for the previous period.
FUNC button – SETTINGS menu
SETTINGS menu is organized in two screens with the following options:
SETTINGS MENU1 shows the list of
supported settings for your S920 device:
1. Change Language
You can change the language of the
menus and messages on your S920
terminal. The S920 will display a list of all
available languages.
2. Keyboard sound ON/OFF
You can turn Off or On the sound when key is pressed of the S920.
3. Change Connection type
From this option you can change the chosen network connection. The S920
will scan for available devices and will display a list with their names on the
screen.
4. Connectivity check
Use this option to check if your S920 device is properly connected to internet
and test the communication with myPOS.
5. Check for update
From time to time a new version of the software running on your S920 has
new versions released. You can check for software updates at any time by
selecting this option.
If there is a new software version, the device will display the new version,
how many files will be downloaded and their size. You can confirm and start
the update procedure or cancel it and update the device later.
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