myPOS S9514 User manual

S920 - User Manual
myPOS Europe Ltd.

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S920 User Manual
Updated February 2017
CONTENTS
INTRODUCTION ....................................................................................................................................... 2
SCOPE .................................................................................................................................................. 2
RELATED DOCUMENTATION ............................................................................................................... 2
INTERNET CONNECTIVITY........................................................................................................................ 2
USING S920 WITH A MOBILE PHONE .................................................................................................. 2
USING S920 WITH A WIRELESS (Wi-Fi) ROUTER.................................................................................. 3
USING S920 WITH A SIM CARD ........................................................................................................... 3
HOW TO CONNECT YOUR S920 WITH BLUETOOTH ................................................................................ 4
HOW TO CONNECT YOUR S920 WITH Wi-Fi............................................................................................ 5
HOW TO CONNECT S920 USING SIM CARD............................................................................................. 6
ACTIVATION............................................................................................................................................. 7
ACTIVATION CODE............................................................................................................................... 7
ACCEPTING PAYMENTS ........................................................................................................................... 8
PAYMENT TRANSACTION .................................................................................................................... 8
PROCESSING MAGNETIC STRIPE CARDS.............................................................................................. 9
PROCESSING CONTACTLESS CARDS (PayPass OR payWave)............................................................. 10
MOBILE TOP-UP................................................................................................................................. 10
SEND PAYMENT REQUEST................................................................................................................. 11
REFUND TRANSACTIONS ................................................................................................................... 11
LAST TRANSACTION VOID.................................................................................................................. 12
S920 FUNCTIONS................................................................................................................................... 12
ALPHA BUTTON –TRANSACTION MENU........................................................................................... 12
FUNC BUTTON –SETTINGS MENU .................................................................................................... 13
WARRANTY AND RETURN POLICY ......................................................................................................... 15
REPLACEMENT OF myPOS PACKAGE WITH DEFECT.......................................................................... 15
IMPORTANT: DISPOSAL ..................................................................................................................... 15
FOR MORE INFORMATION .................................................................................................................... 15

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S920 User Manual
Updated February 2017
INTRODUCTION
Congratulations!
Your new myPOS terminal (device in short) is a revolutionary mobile terminal for securely accepting
payments with credit and debit cards on the go. In order to start using it, you need to register for a free
e-money account (myPOS) to which your funds will be transferred and to activate the terminal.
If you need more than one terminal for your business, you can purchase and activate additional myPOS
devices. The funds from all myPOS devices will be transferred to your myPOS account.
SCOPE
This user guide contains step-by-step instructions for using your Terminal to accept credit and debit
card payments on the go. The purpose of this document is to specify the main functions of the S920.
The Quick User Guide provides information about:
Internet connectivity capabilities of S920
How to use Bluetooth, Wi-Fi or SIM card on S920
Activation
Accepting Payments
Main menus and functions
The Quick User Guide does not include information about the technical specifications of the device,
which is provided separately in S920 Technical Specifications & Warranty document in your S920 box.
RELATED DOCUMENTATION
The latest version of this Quick User Guide can be found on-line on www.myPOS.eu/resources.
INTERNET CONNECTIVITY
In order to be able to process payments with credit and debit cards, the Terminal has to be connected
to the Internet. Your S920 can use the internet connection of your mobile phone (via Bluetooth or
personal hotspot), a wireless router or a SIM card.
You can switch between the different connection types any time using the „Change connection type“
option in the Settings menu.
USING S920 WITH A MOBILE PHONE
(via Bluetooth or personal hotspot)
Make sure you have an internet connection (data) activated on your mobile phone. In order to connect
your Terminal to your mobile phone, please read carefully the information below. Please be aware that
different operating systems may not support all connectivity modes.

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S920 User Manual
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A. iOS 7.0 or later
If you are using an iPhone which runs iOS 7.0 or later, you can connect your S920 ONLY via
Bluetooth.
Download our free myPOS Bluetooth Service App from Apple store and install it on your mobile phone.
Starting the Mobile application will automatically launch a communication service. You can then close
your myPOS BT Service as it is not needed anymore for your S920 operation. Please follow the procedure
described in the “How to connect your S920 with Bluetooth” section.
B. Android 3.0 or later
If you are using a mobile phone which runs Android 3.0 or later, you can connect your S920
via Bluetooth or Wi-Fi (Personal Hotspot).
To connect via Bluetooth, download the free myPOS Bluetooth Service App from Google Play Store and
install it on your mobile phone. Starting the Mobile application will automatically launch a
communication service. You can then close your myPOS BT Service as it is not needed anymore for your
S920 operation. Please follow the procedure described in the “How to connect your S920 with
Bluetooth” section.
To connect via Wi-Fi (Personal Hotspot) activated on your mobile phone, please follow the procedure
described in the “How to connect your S920 with Wi-Fi” section. The myPOS Mobile application is not
required for using this type of connection but you can download and use it for managing your e-money
account.
USING S920 WITH A WIRELESS (Wi-Fi) ROUTER
Make sure your Wi-Fi router is connected to the Internet. In order to connect your Terminal to your Wi-
Fi router, please read carefully the information below. Please be aware that the supported encryption
methods for Wi-Fi networks are WPA and WPA2.
For proper operation of the Terminal, please make sure that:
your router does not have any network traffic restrictions or filters
your router does not require setting a special TCP/IP configuration on your network devices
(S920 will use the default settings only)
network signal is strong enough. The network signal strength is indicated via a Wi-Fi signal icon
located in the upper part of your S920 screen.
To connect via a Wi-Fi router, please follow the procedure described in the “How to connect your S920
with Wi-Fi” section.
USING S920 WITH A SIM CARD
Make sure your SIM card has the mobile data service activated.
For proper operation of the Terminal, please make sure that:
the SIM card is inserted correctly in SIM slot. Please refer to pictogram on page 10.

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S920 User Manual
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you have a SIM adapter if your SIM card is micro or nano. Your Terminal is working with standard
SIM card size.
network signal is strong enough. The network strength is indicated via a signal strength icon
located in the upper part of your S920 screen.
To connect via a SIM card, please follow the procedure described in the “How to connect S920 using
SIM card” section.
WARNING! Please proceed with caution if you are using SIM card adapter for fitting a smaller SIM card
into a myPOS S920 as there is a high risk of damaging your POS device. This damage is not covered by
the warranty. We recommend you placing a regular-sized SIM card instead.
HOW TO CONNECT YOUR S920 WITH BLUETOOTH
Make sure the Bluetooth on your mobile phone is ON (activated). Switch ON your S920 and wait for a
few seconds until it completes the initialization.
Step 1: The S920 will scan for available (discoverable) Bluetooth
devices in its range and will display a list of their names on the screen.
Step 2: Choose your mobile phone's name from the list and select it
by pressing its respective number (from 1 to 6) on the keyboard. If
there are more than 6 available devices on the list, you can switch to
the next page of the list by pressing the up and down arrow buttons
from the keyboard. If you cannot find your mobile phone on the list,
press (X) and S920 will rescan (search again) for available
(discoverable) devices. Make sure your mobile phone is in a
discoverable mode.
Depending on the device, you might have to tap Pair to accept the
password. The password is shown on the myPOS device screen.
Step 3: Pair the S920 with your mobile phone. Once it has been
paired, S920 will perform a test of the connection to myPOS. If the
test is successful, the following S920 screen will appear:
If the connection test is unsuccessful, the S920 screen will display an
error message. Please check and make sure your mobile phone is
connected to the Internet.
When you pair S920 with a Bluetooth device, the information is saved
so that the next time you are within the range of the same Bluetooth
device, the terminal will connect to it automatically.

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HOW TO CONNECT YOUR S920 WITH Wi-Fi
Make sure the S920 is in the range of your Wi-Fi network. Switch ON your S920 and wait for a few
seconds until it completes the initialization.
Step 1: The S920 will scan for available Wi-Fi networks within its
range and will display a list of their names on the screen.
Step 2: Find the Wi-Fi network you would like to use and select it by
pressing its number (from 1 to 6) on the keyboard. If there are more
than 6 available networks on the list, you can switch to the next page
of the list by pressing the up and down arrow buttons from the keyboard.
If you cannot find your Wi-Fi network on the list, press(X) and S920
will rescan (search again) for available Wi-Fi networks. Make sure
your S920 is in the range of your network.
Step 3: If your Wi-Fi network requires a password, S920 will display
the Wi-Fi Password screen, where you can enter the network
password. In case your password contains digits , press the relevant
number key. In case your password contains letters, press the
relevant number key and then switch to letters by pressing (ALPHA)
button from the keyboard several times in order to select the
required character. If you make a mistake, press the yellow key (< ) to
delete the last entry. When you have entered the password, press the
green key (O ) in order to complete the operation
Once it has connected to your Wi-Fi network, S920 will perform a test of the connection to myPOS.
If the test is successful, the following S920 screen will appear:
If the connection test is unsuccessful, the
S920 screen will display an error message.
Useful tips:
When S920 connects to a Wi-Fi network, the information is
saved so that the next time you are within the range of the
same network, the terminal will connect to it automatically.
If the password of your Wi-Fi network has been changed, the
Wi-Fi signal icon on the screen will become grey
If you try to make a payment transaction, the terminal will
display an error message
–“You are not connected to any network” - and will
search for available networks. If a previously used
network is found, the Terminal will connect to it
automatically and will process the transaction.

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S920 User Manual
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In order to change the saved password, choose the “Change connection type” option from the
SETTINGS MENU 1 and enter the new password when
prompted.
If you are within a previously used network range and do not
want your Terminal to connect to it automatically, you can
delete the saved data by choosing option 3: “Forget this
network”.
HOW TO CONNECT S920 USING SIM CARD
Step 1: Remove the back cover of the device by unscrewing the bolt
and remove the battery. You will see the SIM and SAM
compartments.
Step 2: Insert you SIM card in the SIM card slot (on the left side) with
the gold-colored contact surface facing down into the bottom
holder (marked with blue arrow on the scheme).
Make sure that the SIM card is inserted in SIM slot.
Your Terminal is working with standard SIM card size. If you
have micro or nano SIM card, please use a SIM adapter.
Put the battery back into the Terminal, close the cover and switch
ON the device.
Step 3: Enter your SIM PIN.
Your device supports more than one connection type, so please
choose SIM card on the Connection type screen.
If the mobile network was not recognized, the Terminal will display
an error message and two options: to try again (X) or to manually
enter the APN settings (O) of your mobile network.
Once it has connected to your mobile network, the S920 will perform
a test of the connection to the myPOS.
If the test is successful, the following S920 screen will appear:
If the connection test is unsuccessful, the S920 screen will display an
error message.

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S920 User Manual
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ACTIVATION
Once connected to the Internet, your Terminal needs to be activated before you start accepting
payments with credit or debit cards through it. Every Terminal has a unique serial number which is used
by the myPOS to identify on which device a payment transaction is being accepted.
During the activation procedure, the myPOS links the serial number of your new Terminal with your
myPOS account. Once your new S920 has been activated, every transaction accepted through it will be
credited to your myPOS account.
You can link more than one Terminals to one e-money account. In this case, payments accepted through
all myPOS terminals, will be credited to one myPOS account.
ACTIVATION CODE
The activation procedure is a one-time process and requires an activation code generated by the myPOS
to be entered manually by you on your Terminal.
Step 1: If you do not have an myPOS account, please register on
www.myPOS.eu and follow the instructions. Once you have been
successfully registered, the system will automatically generate an
activation code for you. If you have an myPOS account already,
please log in to your account and go to the Devices > Activate your
device menu. Click on “Confirm” in order to generate an activation
code.
Step 2: Please enter the activation code on the Terminal and press
the green key (O). Your Terminal must be connected to the Internet
in order to complete the activation process.
Step 3: Once your S920 has been successfully activated, your S920
will display the confirmation screen and will automatically check for
any updates of the terminal software.
If a new update is found, the S920 terminal will automatically
download and install it.
Congratulations!
Your new S920 is now activated and ready to be used. You can find
the new S920 listed in your myPOS account in the POS terminals
menu section.

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Once Terminal is activated by you, it is permanently linked to your
myPOS account. Even if the device is stolen or lost, any payment
transaction made through it will be credited to your account. In case
your device is lost or stolen, please inform Customer Support Centre
immediately.
ACCEPTING PAYMENTS
Once your new Terminal is connected to the Internet and activated, it is ready to accept payments with
credit and debit cards.
Your S920 supports three different methods for accepting payments
with credit and debit cards - Magnetic Stripe, CHIP & PIN and
Contactless (NFC). For this purpose, the S920 incorporates two
readers (right and bottom) and one built-in antenna. The reader
located at the right side of the device is designated for swiping
magnetic stripe cards, while the reader located at the bottom is for
CHIP cards. The antenna for contactless cards is located under the
display.
PAYMENT TRANSACTION
Every time you switch on your S920 terminal, it will automatically
connect to the Internet and will display the home screen.
When you press the green key (O), the terminal will go directly to the
SALE screen ready for performing a Sales transaction. Making a SALE
transaction with your S920 is easy and convenient. Please follow the
3 basic steps written below.
Step1: Enter the amount of the transaction in the SALE Screen. The
amount must be entered without the decimal point. For example: for
an amount of 5.00, enter 500 on the keyboard. When the SALE screen
display the correct amount, confirm by pressing the green key (O). If
you need to correct the amount, please use the yellow key (<) to
delete the last entry or the red key (X) to start the process from the
beginning.
Step2: Ask your customer for his or her credit or debit card. If the
card has a CHIP, insert the card in the bottom reader with the CHIP
facing towards the keyboard.
When S920 is reading the card, the screen will flash Green.
If the card is not recognized, the screen will flash Red.

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Please check if the card is inserted properly in the reader, remove it
and try again. If the problem persists, please ask your customer for
another card.
CHIP cards usually require a PIN code in order to confirm a
transaction. If a PIN code is required for a card, your S920 terminal
will display the ENTER PIN screen. Please, hand the terminal to the
customer and ask him or her to enter his or her PIN code securely
and to press the green key (O) when ready.
If the card supports PIN (personal identification number) check, the
terminal will process the PIN code and will display PIN OK if the
correct PIN code has been entered by your customer.
The S920 will initiate the transaction authorization process by
communicating with myPOS. The PROCESSING screen will indicate
that the procedure is not completed.
If the transaction request with a card has been approved by the
issuer, the S920 terminal will display a confirmation message:
“TRANSACTION IS APPROVED”. At this point, you can remove the
card from the reader and return it to the customer.
Step3: The Terminal will automatically print the merchant's copy of
the receipt for the approved SALE transaction. Then the terminal will wait 3 seconds, beep and start
printing the customer's copy of the receipt.
PROCESSING MAGNETIC STRIPE CARDS
If your customer's card has only a mag stripe on it, please follow the
procedure below after you enter and confirm the amount of the
transaction. Magnetic stripe cards are swiped with the magnetic
stripe side facing up using the reader located at the right side of the
S920. Make sure the card is inserted properly and the bottom of the
card runs firmly along the bottom of the card swipe and that the card
is swiped at an even speed. The speed of swiping the card must not
be too slow, as this can sometimes cause problems when the terminal is reading cards.
If a CHIP card is swiped as a magnetic one, the terminal will display
the following screen.
Please, insert the card with the CHIP facing up into the reader located
at the bottom of the S920 and follow the steps for accepting CHIP
cards laid out in the previous section.