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SUPPORT
This guide provides you with the information
you need to get started.
For more information and additional support,
please visit www.t-mobile.com/support where
you can:
nRegister at My.T-Mobile.com to check
your minutes, pay your bill, upgrade your
phone, and change your rate plan.
nReview your phone’s User Manual and
troubleshooting FAQs.
nView the latest troubleshooting solutions
in the Support Forums or ask a question
of your own.
You can also access account and device
information from your phone.
1. From any Home screen, tap the
Applications icon.
2. Under the Applications section, scroll to
and tap My Account or My Device.
SERVICE
If you are a new T-Mobile®customer and your
service has not yet been activated, call
Customer Care at 1-800-937-8997 and a
T-Mobile Activations representative will assist
you.
You will need the following information
when activating service:
nService Agreement and agent
code on your Agreement
nYour name, home address, home
phone number, and billing address
Note: For business and government accounts,
please provide the name of your company or
government agency, address, and tax ID.
nYour Social Security number, current
driver’s license number, and date of
birth for credit check purposes
nYour choice of T-Mobile rate plan and
services (see www.T-Mobile.com for latest
plan information)
nSIM serial number and IMEI number
(located on the box barcode label)
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile’s
Terms and Conditions, and your Service Agreement.
