
13
www.napoleongrills.com
Troubleshoong
Problem Possible Causes Soluon
valve turned to high.
on. Turn tank on slowly to allow pressure to equalize. See
Preheat grill with both main burners on high for 10 to 15
minutes.
heat.
Sear plates installed incorrectly.
Excessive grease and ash build on
sear plates and in drip pan.
Ensure sear plates are installed with the holes towards the
Preheat grill with both main burners on high for 10 to 15
minutes.
Clean sear plates and drip pan regularly. Do not line pan with
Burners burn with yellow
smell of gas.
Possible spider web or other debris. Thoroughly clean burner by removing. See general
Burner will not light with the
igniter, but will light with a
match.
Loose electrode wire or switch
terminal wires.
on the back of the igniter. Check that the lead wires from the
One spark systems must use a one spark igniter.
(3mm-5mm). The gap can be adjusted by bending the box in
or out.
Normal occurrence on hot days.
Burners will not cross light
each other.
Plugged ports along back of burner.
inside lid or hood.
Grease build-up on inside surfaces.
and will not peel. The peeling is caused by hardened grease,
Lack of gas.
Supply hose is pinched.
venturi tube.
Check gas level in propane cylinder.
Clean out venturi tube.
Infrared burner (if equipped)
the burner abruptly makes
blow-torch type sound and
grows dim.)
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
covered by griddle or pan.)
Leaking gasket surrounding the
burner housing.
Ensure that no more than 75% of the grill surface is covered by
least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If any
cracks are found, contact your authorized Napoleon dealer to
order a replacement burner assembly.
ordering a replacement burner assembly.