natus NICVIEW 2 User manual

Instructions for Use

NICVIEW Instructions for Use P/N 028158 Revision Date February 5, 2020 2
Natus®and NICVIEW®are registered trademarks of Natus Medical Incorporated.
© 2020 Natus Medical Incorporated. All rights reserved.
This manual may not be reprinted or copied in whole or in part without written consent from Natus Medical Incorporated. The
content of this manual may change without notice.
Natus Medical Incorporated
DBA Excel-Tech Ltd. (XLTEK)
2568 Bristol Circle
Oakville, Ontario, L6H 5S1, Canada
US/CAN [phone]
INT’L [phone]
Technical Service Contacts:
https://www.nicview.net/contactus.aspx
Toll Free +1 855 NICVIEW/[phone]
[email protected]
[e-mail]

NICVIEW Instructions for Use P/N 028158 Revision Date February 5, 2020 3
TABLE OF CONTENTS
Instructions for Use________________________________________________________________________________1
1. INTRODUCTION _______________________________________________________________________________5
1.1 General Safety Information ___________________________________________________________________________ 5
1.1.1 WARNINGS: ___________________________________________________________________________________________ 5
1.1.2 NOTES: _____________________________________________________________________________________________________ 5
1.1.3 SYMBOLS:___________________________________________________________________________________________________ 6
2. HARDWARE __________________________________________________________________________________6
2.1 CAMERA & CAMERA MOUNTING ARM __________________________________________________________________ 6
2.1.1 NICVIEW 2 __________________________________________________________________________________________________ 6
3. CLEANING THE NICVIEW HARDWARE______________________________________________________________ 7
4. PORTAL NAVIGATION MENU ____________________________________________________________________ 8
4.1 HOME _____________________________________________________________________________________________ 8
4.1.1 CAMERA TILES _______________________________________________________________________________________________ 8
4.1.2 FILTER VIEW_________________________________________________________________________________________________ 8
4.1.3 PRE-DEFINED SEARCH TAGS ____________________________________________________________________________________ 9
4.1.3.1 CAMERA SEARCH _____________________________________________________________________________________________ 9
4.1.3.2 SHOW MORE CAMERAS _______________________________________________________________________________________ 9
4.1.4 CAMERA MANAGEMENT_______________________________________________________________________________________ 9
4.1.4.1 MAIN ______________________________________________________________________________________________________ 9
4.1.4.1.1LOCATION __________________________________________________________________________________________________ 9
4.1.4.1.2LIVE VIDEO __________________________________________________________________________________________________ 9
4.1.4.1.3ENABLE & DISABLE PRIVACY ___________________________________________________________________________________ 10
4.1.4.2 FAMILY TAB ________________________________________________________________________________________________ 10
4.1.4.2.1ASSIGN CAMERA ____________________________________________________________________________________________ 10
4.1.4.2.2DISCHARGE CAMERA_________________________________________________________________________________________ 10
4.1.4.2.3PRINT FOR PARENT & SIGN CONSENT ___________________________________________________________________________ 10
4.1.4.2.4RESEND CREDENTIALS ________________________________________________________________________________________ 11
4.1.4.2.5MOVE CREDENTIALS _________________________________________________________________________________________ 11
4.1.4.3 SCHEDULE _________________________________________________________________________________________________ 11
4.1.4.3.1SCHEDULED OFFLINE TIMES ___________________________________________________________________________________ 11
4.1.4.4 FAMILY NOTES ______________________________________________________________________________________________ 12
4.1.4.4.1ADDING A CANNED NOTE _____________________________________________________________________________________ 12
4.1.4.4.2DELETING A NOTE ___________________________________________________________________________________________ 12
4.1.4.4.3ADDING A CUSTOM NOTE_____________________________________________________________________________________ 12
4.2 USER _____________________________________________________________________________________________ 12
4.2.1 USER MANAGEMENT_________________________________________________________________________________________ 12
4.2.1.1 USER LIST __________________________________________________________________________________________________ 12
4.2.1.2 ADD NEW USER _____________________________________________________________________________________________ 13
4.2.1.3 REMOVE A USER ____________________________________________________________________________________________ 13
4.2.1.4 UPDATE A USER _____________________________________________________________________________________________ 13
4.2.1.5 RESET PASSWORD ___________________________________________________________________________________________ 13
4.2.1.6 DISABLE A USER _____________________________________________________________________________________________ 13
4.3 SETTINGS _________________________________________________________________________________________ 13
4.3.1 GENERAL __________________________________________________________________________________________________ 14
4.3.1.1 CONFIGURATION OPTIONS ____________________________________________________________________________________ 14

NICVIEW Instructions for Use P/N 028158 Revision Date February 5, 2020 4
4.3.2 ONLINE CONSENT ___________________________________________________________________________________________ 14
4.3.2.1 CONFIGURATION OPTIONS ____________________________________________________________________________________ 14
4.3.3 PRINT CONSENT_____________________________________________________________________________________________ 15
4.3.3.1 PRINT CONSENT AND CREDENTIAL LANGUAGE SUPPORT____________________________________________________________ 15
4.3.3.2 CONFIGURATION OPTIONS ____________________________________________________________________________________ 15
4.3.4 LOGO _____________________________________________________________________________________________________ 16
4.3.5 OFFLINE IMAGE _____________________________________________________________________________________________ 16
4.3.6 ARE YOU STILL THERE ________________________________________________________________________________________ 16
4.3.7 SYSTEM SHUTDOWN _________________________________________________________________________________________ 16
4.3.8 FAMILY NOTES ______________________________________________________________________________________________ 17
4.3.9 SURVEY____________________________________________________________________________________________________ 17
4.3.9.1 SURVEY SUPPORT ___________________________________________________________________________________________ 17
4.3.10 DONATION _________________________________________________________________________________________________ 18
4.3.10.1 DONATION SUPPORT_________________________________________________________________________________________ 18
4.3.11 EDUCATION ________________________________________________________________________________________________ 18
4.4 USAGE ___________________________________________________________________________________________ 18
4.4.1 REPORT GENERATION ________________________________________________________________________________________ 18
4.4.2 USAGE GRAPH ______________________________________________________________________________________________ 18
4.4.3 CALENDAR MONTH SUMMARY_________________________________________________________________________________ 18
4.4.4 USAGE BY CAMERA __________________________________________________________________________________________ 18
4.4.5 USAGE BY GEOGRAPHY _______________________________________________________________________________________ 19
4.5 PROFILE __________________________________________________________________________________________ 19
4.6 LOG OUT__________________________________________________________________________________________ 19
4.7 HELP _____________________________________________________________________________________________ 19
4.8 LANGUAGES_______________________________________________________________________________________ 20
5. SPECIFICATIONS______________________________________________________________________________ 20
6. STANDARDS COMPLIANCE AND NORMATIVE REFERENCES INFORMATION_______________________________ 21
7. DECLARATION OF COMPLIANCE FOR FCC__________________________________________________________ 21
8. SUPPORT ___________________________________________________________________________________21
8.1 SUPPORT TYPE_____________________________________________________________________________________ 21
8.1.1 FACILITY/STAFF SUPPORT _____________________________________________________________________________________ 21
8.1.2 FAMILY SUPPORT____________________________________________________________________________________________ 21

NICVIEW Instructions for Use P/N 028158 Revision Date February 5, 2020 5
1. INTRODUCTION
The NICVIEW system is intended to promote family bonding by providing an internet accessible, secure, real-
time video stream of their infant in the Neonatal Intensive Care and Pediatrics Units.
The NICVIEW system is comprised of a camera and mounting arm. The camera may be hardwired or wireless.
The mounting arm includes a clamp which can be attached to the NICVIEW roll stand, hospital IV pole, post of
a wall mount system, or post accessory of an incubator or radiant warmer. Each arm has adjustment points
that allow the clinician to position the cameras at a 45 degree angle from the side of the bed space without
obstructing other medical devices or clinical workspace. The NICVIEW camera system is not a medical device.
It is not intended for clinical screening, diagnosis, assessment or any other method of clinical usage. Videos
and images are delivered to the end user in real-time. These videos and images are never stored, saved,
recorded, taped, or shipped offsite; preventing access at a later time.
The NICVIEW system is compatible with any modern internet capable device. Most popular internet browsers,
including MS® Internet Explorer® 10 or higher, Microsoft Edge, Google® Chrome, Mozilla® Firefox® and Apple®
Safari® are supported without requiring additional downloads such as Adobe® Flash® or ActiveX for viewing.
Additionally, the NICVIEW Mobile App is available for download for Apple and Android devices.
1.1 General Safety Information
1.1.1 WARNINGS:
Never mount directly over a baby in an open bed space.
Never use in an oxygen rich environment.
Due to strangulation hazard, when using a radiant warmer or bassinet, never allow less than 1.5 feet
(46 cm) separation from the camera to the open bed space.
Due to strangulation hazard, when using a radiant warmer or bassinet, the power and Ethernet cables
must be at least 2 feet (61cm) away from the open bed space at all times.
Never connect power-cord to an auxiliary outlet of a medical device.
Carefully route power-cords and cables to avoid a trip hazard
Never open the housing of the camera. There is nothing serviceable internally.
1.1.2 NOTES:
When mounting to the wall: Only mount into a load-bearing structure
Never grab the camera to reposition. Always use the flexible arm.
Always support the arm by using 2 hands when positioning the camera to provide the best view
Use the privacy mode feature to suspend video feed.
It is not recommended to remove power from the device during operation.

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1.1.3 SYMBOLS:
The following table defines the symbols located on the equipment or in this Manual.
SYMBOL
DEFINITION
STANDARD REFERENCE & TITLE OF THE
SYMBOLS USED
Consult Instructions for Use
ISO 15223-1 Symbol 5.4.3
Consult instruction for use
Caution
ISO 15223-1 Symbol 5.4.4
Caution
Warning
ISO 60601-1
Table D.2 #2 Warning
Manufacturer
ISO 15223-1 Symbol 5.1.1
Legal Manufacturer address
Manufacture Date
ISO 15223-1 Symbol 5.1.3
Date of Manufacturing
Catalog Number
ISO 15223-1 Symbol 5.1.6
Catalog number
Serial Number
ISO 15223-1 Symbol 5.1.7
Serial number
Keep Dry
N/A
Temperature Limit
ISO 15223-1 Symbol 5.3.7
Storage temperature limit for the device
Relative Humidity Limit
ISO 15223-1 Symbol 5.3.8
Storage relative humidity limit of the
2. HARDWARE
The following information is presented with the assumption that the NICVIEW System has been installed in the
facility.
2.1 CAMERA & CAMERA MOUNTING ARM
The key hardware components of the NICVIEW System are the camera and mounting arm.
2.1.1 NICVIEW 2

NICVIEW Instructions for Use P/N 028158 Revision Date February 5, 2020 7
Features
Privacy Mode: The privacy mode is used to suspend the streaming video during infant care or
anytime the caretaker wishes to suspend the video.
Camera Mounting Arm: The mounting arm includes a clamp which can be attached to the
NICVIEW roll stand, hospital IV pole, post of a wall mount system, or post accessory of an
incubator or radiant warmer. The camera is screwed onto the threaded end piece. Remember
to plug in the Micro USB cable and the Ethernet cable when attaching to the arm. Each arm has
adjustment points that allow the clinician to position the cameras at a 45 degree angle from the
side of the bed space without obstructing other medical devices or clinical workspace.
Using NICVIEW 2
NICVIEW 2 features a virtual “Privacy Mode”to enable facility staff to manually suspend video
streaming when caring for the infant. When the camera is in “Privacy Mode”an “Offline Image”is
displayed to the parent/family viewing the infant on their personal device(s). A facility administrator
has the option to upload a custom “Offline Image”or to utilize the NICVIEW default image provided.
To Enable Privacy Mode
Gently press the viewfinder screen on the front of the camera.
oPressing this screen will cause the image to blur on the viewfinder and a Privacy
Mode Enabled message will be displayed. The viewfinder can still be used to
position the baby within the image although it is blurred.
oVideo Streaming will be suspended and an “Offline Image”will be displayed to
parents/family members that are viewing the infant on their personal device(s).
To Re-enable Video Streaming
Gently press the viewfinder screen on the front of the camera.
oPressing this screen will cause the video streaming to resume and a Streaming
message will be displayed on the screen allowing the infant’s video to be observed.
oThe “Offline Image”will no longer be displayed on the family member’s device,
allowing parents/family to view the video feed.
NOTE: Please remember to re-enable video streaming when “Privacy Mode”is no longer necessary.
3. CLEANING THE NICVIEW HARDWARE
The following instructions are specific for use on the cameras and arms. Standard disinfectant procedures still
apply.
Use water, a light concentration of disinfectant, or solvent to avoid damaging the materials
Soft cloths or wipes are preferred for cleaning:
oEnsure cloths are not overly moist
oAvoid the charging port when cleaning
The following supplies are OK to use when cleaning the NICVIEW 2 equipment
70% Isopropyl Alcohol

NICVIEW Instructions for Use P/N 028158 Revision Date February 5, 2020 8
5% Bleach Solution
Sporicide
Cavicide/CaviWipes
PDI SaniCloth Wipes
Clorox Germicidal Wipes
4. PORTAL NAVIGATION MENU
This Instructions for Use manual covers all privileges for the System Administrator.
The NICVIEW PORTAL has three user profiles:
• System Administrator (NICVIEW System Administrator): Full privileges
• Workflow Manager (e.g. Charge Nurse, Nurse Manager): Manage cameras
• Allowed use of home screen
• Allowed use of camera editor to manage camera
• Allowed to assign, transfer/move, resend, print, and discharge camera credentials
• Basic User (e.g. Unit Clerk, Nurse): Limited access
• Allowed to use “Family Notes” and manage camera status and position only
• Cannot use the assign, transfer/move, or discharge camera credentials
4.1 HOME
Each camera is represented by a tile that includes a thumbnail of the current view along with camera name,
camera location, and current assignment if in use.
4.1.1 CAMERA TILES
Each camera will be displayed with the following:
•Thumbnail that will update every 60 seconds with the current view
•Name of the camera
•The version of the camera, located at the top of the tile; a blue line for NICVIEW 1 and a green line for
NICVIEW 2
•Current assigned user login if the camera is in use by a family
•Location tag given to the camera by the facility to identify the general location or use
inside the hospital i.e. Pod A, Bed 1
•For offline cameras, then the duration of the current status will be shown to provide a visual
understanding of how long it’s been offline or in “Privacy Mode”
Note: The camera tile will have a green background to indicate that a parent or family member is logged.
4.1.2 FILTER VIEW
Cameras will update their current status and information periodically. A set of filter options is provided to
reduce the number of tiles shown to make camera management easier.
The following filters are provided via a drop down menu:
•Show All —Displays all cameras
•Assigned —Displays only cameras that have an assigned user
•Being Watched —Displays cameras currently being watched

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•Privacy —-Displays cameras currently in privacy mode
•Offline —Displays cameras currently offline to help troubleshoot
•Offline Time —Displays cameras currently offline due to the facility configuration
•Error —Displays cameras where status cannot be determined
4.1.3 PRE-DEFINED SEARCH TAGS
If the facility has configured pre-defined search tags, they can type in the search field an item that will
automatically load all cameras containing that search string. This feature helps to quickly find a camera or set
of cameras to manage. This feature can be added upon request and will be set-up during installation.
4.1.3.1 CAMERA SEARCH
Users can search for a specific camera or set of cameras by using the search feature.
The following attributes are searched:
•Name —Enter any part of the camera name
•Location —Enter any part of the name
•User —Enter any part of the name
4.1.3.2 SHOW MORE CAMERAS
Should you have more than 100 cameras; a button will be shown at the bottom of the page that will load the
next 100 cameras.
4.1.4 CAMERA MANAGEMENT
Clicking on an individual camera image, the camera name or on the Edit button, allows the camera to be
managed.
4.1.4.1 MAIN
4.1.4.1.1 LOCATION
The location field is used to identify where in the facility the camera is located. The location feature may be
disabled by NICVIEW Technical Service.
→ LOCKED STATE:
If requested by a facility, Natus Technical Service can lock the text in the location field. Please note that only
administrative users have the ability to edit the location if there has been a request to the support staff for
NICVIEW to lock this setting in the system for a particular camera or all cameras.
To modify the location:
•Click on the Camera Tile or the Edit button for the camera
•Enter the Camera Location (e.g. Room 1, POD A, or Bed space 14) into the text box
•Click Save
4.1.4.1.2 LIVE VIDEO
If the camera is currently online a view of the video will be displayed. In the event the camera is not online, an
image representing the camera’s status will be shown.

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NOTE: Some users may experience a brief pause in the screen display and/or ability to stream video. The
camera system has been designed to operate for a duration of at least 7 days without requiring the user to
restart or reset.
4.1.4.1.3 ENABLE & DISABLE PRIVACY
Each camera has a “Privacy Mode” that will immediately disable the video stream. This can be done
manually at the camera or using the PORTAL remotely via clicking on the Make Private button.
4.1.4.2 FAMILY TAB
4.1.4.2.1 ASSIGN CAMERA
To assign a camera:
Click on the desired Camera Tile or the Edit button
Click Family tab
Click Assign
A new pop up will appear asking “Are you sure?”
Click “Yes, do it!”
→ BASIC USERS: Please note that a basic user cannot assign a user.
4.1.4.2.2 DISCHARGE CAMERA
To discharge a camera:
Click on the desired Camera Tile or the Edit button
Click Discharge
A new pop up will appear asking “Are you sure?”
Click “Yes, do it!”
→ BASIC USERS: Please note that a basic user cannot discharge a user.
4.1.4.2.3 PRINT FOR PARENT & SIGN CONSENT
The following can be achieved with this process:
Print —Printed explanation on how to use the system, how to get help, and the parents’ login information
If you have multiple languages, select the language for this version of the consent –the language
options have been configured by your system administrators
If “Require Family Consent”is enabled, the second page of the Printed explanation will have the
configured consent displayed/included in the printed materials
If the “Require Signature for Consent”is enabled, the parent can be asked to sign the consent using these
steps:
If using a desktop the Parent can use a mouse, otherwise they can use a stylus or their finger to sign
using the touchscreen
Click Continue when all parties are satisfied with the signature(s)
The explanation, consent, and signatures can now be printed, and/or saved as a PDF to the local facility