NCR SelfServ 34 User manual

NCR SelfServTM 34
Installation Guide
B006-6590-C000
0808

EMC COMPLIANCE
Federal Communications Commission (FCC) Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Canadian Class A Device Declaration
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la
classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
EU EMC Directive 2004/108EC
This equipment has been found to comply with the essential requirements of EMC Directive 2004/108EC, by testing to harmonized
standard, EN55022 and EN55024. The equipment complies with the limits for a Class A digital device, pursuant to EN55022.
This is a Class A product, in a domestic/residential environment this product may cause radio interference in which case the user may
be required to take adequate measures.
Information to User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no guarantee that
interference to radio communications will not occur in a particular commercial installation. If this equipment does cause interference,
which can be determined by turning the equipment off and on, the user is encouraged to consult an NCR service representative immediately.
CAUTION
NCR Corporation is not responsible for any radio or television interference caused by unauthorised
modifications of this equipment or the substitution or attachment of connecting cables and equipment
other than those specified by NCR. Such unauthorized modifications, substitutions, or attachments may
void the user’s authority to operate the equipment. The correction of interference caused by such
unauthorized modifications, substitutions, or attachments will be the responsibility of the user.
The product described in this book is a licensed product of NCR Corporation.
NCR, Personas, APTRA and NCR SelfServ are trademarks of NCR Corporation. Other product names mentioned in this publication
may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available.
NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office
for information that is applicable and current.
© 2007, 2008
By NCR Corporation, Dayton, Ohio U.S.A.
http://www.ncr.com
All Rights Reserved

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Table of Contents
NCR SelfServ 34 ATM Installation Guide
INTRODUCTION ...............................................................................................................1
How to Use the Installation Bookset ..............................................................................1
Purpose and Audience ....................................................................................................2
Site Preparation...............................................................................................................2
Device Configuration...................................................................................................... 2
Communications Configuration......................................................................................2
System Initialization .......................................................................................................3
Tools Required for Installation .......................................................................................3
Moving the ATM ............................................................................................................4
PREPARING THE ATM FOR INSTALLATION .............................................................5
Removing the External Packaging..................................................................................5
Inspecting the ATM for Damage ....................................................................................6
Installation Report Form .................................................................................................6
Removing the ATM from its Pallet ................................................................................7
INSTALLING THE ATM................................................................................................... 8
Installation Categories .................................................................................................... 8
Positioning the ATM ......................................................................................................8
Fitting the Collar .............................................................................................................8
Fitting the Standard Collar or the ADA Collar..........................................................9
Fitting the Advert Collar ..........................................................................................13
Fitting the Logo Collar.............................................................................................19
Fitting the Open Advert Collar ................................................................................25
Bolting the ATM to the Floor or Plinth ........................................................................31
Connecting the Cables ..................................................................................................32
Accessing the Cable Entry Hole ..............................................................................33
Power Cable .............................................................................................................33
Connecting all Other Cables ....................................................................................34
Closing the Cable Entry Hole ..................................................................................36
REMOVING THE INTERNAL PACKAGING ...............................................................37
Module Location...........................................................................................................37
Top-Box ........................................................................................................................39
PC Module ...............................................................................................................39
Module Tray.............................................................................................................39

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Coin Dispenser.........................................................................................................43
iTRAN 1000 Check Processor.................................................................................44
iTRAN Scalable Check Processor ...........................................................................45
Security Enclosure ........................................................................................................48
Media Dispenser ......................................................................................................48
Cash Acceptor and Recycler ....................................................................................49
Cash Acceptor (UD686)...........................................................................................52
Cash Acceptor (UD700)...........................................................................................53
Envelope Depository and Dispenser ........................................................................56
All Other Modules and Areas ..................................................................................57
FITTING DECALS ...........................................................................................................58
Card Orientation Window.............................................................................................58
Advert Window.............................................................................................................58
Entry/Exit Slot Decals ..................................................................................................58

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Table of Contents
NCR SelfServ 34 ATM Installation Guide
INTRODUCTION
The NCR SelfServ 34 Automated Teller Machine (ATM) may be installed through any
suitable exterior wall or vestibule location. It is available as a walk-up or as a drive-up
ATM.
In all illustrations within this manual, the walk-up will be used; except where the text
relates to the drive-up specifically.
How to Use the Installation Bookset
This installation guide is part of the NCR SelfServ 34 Installation Bookset (B006-6617).
A bookset is a collection of smaller books which together, provide information on a
particular aspect of the ATM.
The other publications in the bookset are:
Security Enclosure Locks for ATMs Operator Guide (B006-6431)
Receipt Printer Configuration Guide (B006-6510)
Journal Printer Configuration Guide (B006-6511)
Enhanced Page Turn Passbook Printer Configuration Guide (B006-6464)
Walk-Up Drive-Up

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In addition to the bookset, the following publications may be required to complete the
installation:
Purpose and Audience
The Installation Bookset is intended for NCR personnel or NCR customer personnel who
are required to install the ATM.
Site Preparation
Prior to the final siting of the ATM, and before installing, ensure that the installation site
conforms to the specifications given in the publication, NCR SelfServ 34 Site Preparation
(B006-6586). In particular, ensure that the floor/plinth has been prepared and the securing
bolt holes drilled as detailed in the above publication.
Device Configuration
Device configuration is carried out using the System Application. Refer to the NCR
publication, Self-Service Support System Application User Guide (B006-6167).
Communications Configuration
If you intend to use communications, then you must configure the software and hardware.
The procedure for configuring your ATM is described in the NCR publication, APTRA
Communications Feature User’s Guide (B006-0012).
Note: Before you can start to configure the communications, you must have Self-Service
Support installed on your ATM.
For information on NCR certified communications boards, please contact your local
support representative, or refer to the following NCR Intranet site:
http://www.dundee.ncr.com/INFOPROD/Software&Services.htm
Statement Printer with Paper Stack Configuration Guide (B006-6465)
Statement Printer with Paper Roll Configuration Guide (B006-6781)
Statement/Passbook Configuration Guide (B006-6790)
Cash Acceptor/Recycler for ATMs Cassette Owners Guide (B006-6470)
Envelope Deposit and Dispenser Configuration Guide (B006-6607)
Currency Cassette Owner’s Guide (B006-1297)
NCR SelfServ 34 Site Preparation (B006-6586)
NCR SelfServ 32, 34, 38 Site Preparation Requirements (B006-6670)
Self-Service Support System Application User Guide (B006-6167)
APTRA Communications Feature User’s Guide (B006-0012)

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System Initialization
After completing the installation and configuration of the ATM, refer to publication, Self-
Service Support, System Application User Guide (B006-6167), for details of system
initialization.
The user guide is updated frequently, therefore it is recommended that you check on the
following NCR Intranet site to ensure you have the latest version. If you are unable to get
access to the NCR Intranet, contact your local support representative for help.
http://www.dundee.ncr.com/INFOPROD/Software&Services.htm
Tools Required for Installation
When installing your ATM it is recommended that you have the following items available:
●Pincers/claw hammer to remove staples/nails from around the pallet
●Scissors
●Small flat blade screwdriver
●Security screwdriver - required to fit tamper-proof screws
●Flat blade screwdriver with 175 mm (7 in.) long blade
●Small cross head screwdriver
●Pozi drive screwdriver
●To fit security enclosure fixing bolts:
●UL - 24 mm (15/16 in.) ring/open-ended combination spanner and socket for M16
bolts
●CEN - 24 mm (15/16 in.) socket wrench for M16 bolts
●M4 monodrive security screwdriver bit (type 7), available from your NCR local
representative (part number 009-0022888) - required to fit advert window decal.
●Extraction tool (supplied with the ATM) - required to fit the card window decal
●17 mm (11/16 in.) ring/open-ended combination spanner or socket
●Lifting/moving device. Lifting trolleys must have a maximum toe plate length of
380 mm (15.0 in.) and a minimum toe plate width of 120 mm (4.72 in.)
●Packing to protect the exterior of the ATM while on trolleys
●Hex nut driver set (including M3 and M4 sizes).

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Moving the ATM
Move the ATM to its approximate installation site using either a forklift or lifting trolleys.
To avoid damage to the ATM and the premises, the ATM should be moved with its
packaging intact.
Details of the ATM dimensions, weights, packaging dimensions and clearances required
for moving the ATM in a confined space can be found in the publication, NCR SelfServ 34
Site Preparation (B006-6586).

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PREPARING THE ATM FOR INSTALLATION
Removing the External Packaging
Before removing the external packaging, examine it for signs of damage which may have
occurred during transit. Examine the tape covering the clips to ensure it has not been
tampered with. Make a note of any external damage for inclusion in a damage report. See
Installation Report Form for more details.
When the ATM is approximately in its final position for installation, remove the external
packaging as follows:
Note: Take care not to damage the ATM when removing the packaging.
1. Remove the staples holding the lid to the carton.
2. Remove the lid.
3. Remove the tape covering all the clips.
4. Remove the clips from both sides of the carton by turning the inner part of each of the
clips from the ‘closed’ position to the ‘open’ position, then pull out the clips.
5. Lever out the staples from the base of the carton and remove them.
6. Lift the carton walls away from the pallet.
7. If a SEET bag is fitted, remove any accessory cartons from the outside of the bag,
carefully cutting the strapping or tape as necessary. Cut the sealed SEET bag around
the bottom, then remove from the ATM.
8. Remove any other accessory cartons, including the box containing the collar parts, by
carefully cutting any strapping or tape, then removing the edge guard.
9. If fitted, carefully remove the plastic bag covering the ATM.
Open Closed

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10. Carefully remove the tape securing the plastic accessories bag to ATM. Remove the
following items from the plastic bag:
●ATM keys
●Airmail envelope
●Plastic bag containing screws and tools.
11. Remove all pieces of tape from around the exterior of the ATM.
Inspecting the ATM for Damage
After unpacking the ATM, inspect it for any signs of damage.
If the ATM is damaged, a report should be made in accordance with the following
procedures:
●Customers in the USA should refer to the Branch Practices manual and report the
damage on:
●Marketing communications document No. 73-130, file location 2-20-57
●Marketing communications document No. 71-273, file location 2-70-40
●Other customers should use one of the following procedures:
●Customers who are required to arrange their insurance locally should have the
claim processed locally. A separate report of damage should be made to Inventory
Return Control, Dayton
●Customers who have insurance arranged by NCR Insurance Department, Dayton,
must report the damage on Form F-2100 (Notice of Damage) to NCR Insurance
Department and send a copy to Inventory Return Control.
The addresses for NCR Insurance and Inventory Return Control are:
●Risk Management and Insurance, NCR Corporation, Dayton, Ohio 45479, USA.
●Inventory Return Control, International Field Engineering Support, NCR Corporation,
Dayton, Ohio 45479, USA.
Installation Report Form
The Installation Report Form delivered with the ATM should always be completed and
returned. Make sure that you report any problems in the following areas:
●Malfunction of the ATM or any of its devices
●Internal or external defects arising as a result of handling or transit damage
●Missing or damaged accessories. All the accessories should be fitted to the appropriate
feature inside the ATM.

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Removing the ATM from its Pallet
To remove the ATM from its pallet, you will require a pair of lifting trolleys. Proceed as
follows:
1. From the underside of the pallet, use a 17 mm (11/16 in.) spanner and socket to loosen
the four bolts extending through to the bottom of the ATM.
2. Remove the four ‘C’ washers, then remove the four bolts and sleeves.
3. Position the lifting trolleys on either side of the pallet and insert the toes of the trolleys
under the ATM.
4. Strap the trolleys to the terminal, inserting packing where necessary to protect the
ATM’s paintwork and to stop the ATM from moving.
5. Pump up both trolleys to lift the ATM clear of the pallet then slide the pallet out from
under the ATM.
WARNING
Support blocks must always be used when the ATM is supported
by a lifting device and work is to be done under the ATM.
6. Move the ATM to the installation site.
7. Carefully remove the ATM from the trolleys.
CAUTION
When moving the ATM, do not tilt or apply force to the top-box as
this may damage the ATM. Any force should be applied to the lower
cabinet.

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INSTALLING THE ATM
The ATM can be installed through a new hole, or an existing NCR 5886 hole in the wall
with minimal rework required, provided the specifications supplied in the NCR Personas
M Series 5886 Site Preparation (B006-6191) were adhered to during the 5886 initial
installation.
Customised collars or surrounds made by the owning organisation may need rework or
replacement due to the following installation requirements.
Installation Categories
For information on the installation categories, refer to the publication, NCR SelfServ 34
Site Preparation (B006-6586).
Positioning the ATM
Using the lifting trolleys, move the ATM onto the floor or plinth, and through the prepared
hole in the wall so that the sleeve protrudes through the other side. There should be
enough of the sleeve showing to allow the collar to be fitted.
Fitting the Collar
The collar may pre-assembled when it leaves the factory and may require to be partly
dismantled before fitting to the ATM. Make sure that you retain all parts, including
screws, in preparation for fitting to the ATM.
Note: Both the open advert collar and the advert collar require a decal. Fix the advert
decal before fitting the collar. For more information on decals, refer to the section “Fitting
Decals”. For information on decal dimensions, refer to the publication, NCR SelfServ 32,
34, 38 Site Preparation Requirements (B006-6670).

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Fitting the Standard Collar or the ADA Collar
This section describes how to fit the standard collar with task light (walk-up or drive-up)
or the ADA collar (walk-up only).
Note: The following illustrations show a standard collar. The procedure for fitting the
ADA collar is the same.
Proceed as follows:
1. Remove the collar parts from their packaging.
Note: If a consumer mirror kit is present, replace the vertical collar moulding with the
pre-assembled mirror vertical collar moulding provided in the kit box.
2. Remove and retain the two M4 x 10 machine screws securing the lower collar
moulding to the collar assembly. Remove the lower collar moulding.

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3. Remove and retain the two M4 x 6 machine screws holding the vertical collar
mouldings in place.
4. Slide each side of the vertical collar moulding down, then remove it from the collar
assembly.
5. Locate the remaining collar assembly with the interface of the ATM as shown.

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6. Position the two vertical side brackets until the slots line up with the holes in the ATM
sleeve chassis, then loosely fit at each side using three M4 x 6 taptite screws. Make
sure the top collar is aligned with the ATM facia, adjusting where necessary to ensure
there are no visible gaps, before tightening all six screws.
7. Refit the two vertical collar mouldings removed earlier. Locate the interlocking tabs
on the mounting assembly with the slots on each of the vertical collar mouldings as
shown below, then slide upwards into position.
Note: If a consumer mirror kit is present, at this stage, replace the vertical collar
moulding with the mirror vertical collar mouldings according to the kit instructions.

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8. Make sure that all of the collar parts are as tight as possible and that there are no
visible gaps between the collar and the facia. Secure with the two M4 x 6 machine
screws removed earlier.
9. Refit the lower collar moulding removed earlier. Locate the interlocking tabs on the
lower collar moulding with the vertical sides of the collar. Secure underneath at each
corner using two M4 x 10 machine screws.
10. Pull the ATM back against the building wall to ensure a tight fit.
11. Remove the ATM from its moving device.
12. Select an appropriate silicone sealant for the wall type and colour. Prior to applying
the sealant, ensure the joining surfaces are clean, dry and free of grime. Apply the
sealant around all the collar edges, wall and joins, ensuring there is a waterproof seal
between the ATM and wall.
13. Proceed to the section “Bolting the ATM to the Floor or Plinth”.

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Fitting the Advert Collar
This section describes how to fit the advert collar (walk-up or drive-up).
To fit the advert collar, proceed as follows:
1. Remove the collar parts from their packaging.
Note: If a consumer mirror kit is present, replace the vertical collar moulding with the
pre-assembled mirror vertical collar moulding provided in the kit box.
2. Remove and retain the two M4 x 10 machine screws securing the lower collar
moulding to the collar assembly. Remove the lower collar moulding.

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3. Remove and retain the two M4 x 6 machine screws holding the vertical collar
mouldings in place.
4. Slide each vertical side of the collar moulding down, then remove from the assembly.

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5. Position the remaining collar assembly with the interface of the ATM, as shown. At
the same time, feed the facia light harness connector (labelled “Advert Light”)
through the hole in the collar assembly.
6. Position the vertical side brackets until the slots line up with the holes in the ATM
sleeve chassis, then loosely fit at each side using three M4 x 6 taptite screws. Make
sure the top collar is aligned with the ATM facia, adjusting where necessary to ensure
there are no visible gaps, before tightening all six screws.
7. Perform the following steps to fit the ambient light panel:
a Connect the facia light harness connector to the light panel harness connector.

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b Locate the light panel within the clips at the top of the collar assembly, then push
the panel back to secure within the bottom clips.
c Fold the harness and connectors and place vertically adjacent to the light panel.
8. Perform the following steps to fit the advert window bezel:
a Locate the tabs on the window bezel into the three slots in the top of the collar
assembly. Push the bezel back into position, securing in place using three M4 x 12
tamper-proof screws.
b Locate the three tabs on the plastic blanking cover into the holes in the advert
window bezel then clip in place, covering the tamper-proof screws.
Note: A security screwdriver bit (supplied in the collar box) is required to install the
tamper-proof screws.