NEC POWERMATE 8100 Series User manual

High Performance With Manageability For The Networked Enterprise
POWERMATE® 8100 DESKTOP SERIES
SERVICE AND REF E R E N CE
M A NUA L

First Printing — March 1999
Copyright 1999
NEC Computer Systems Division
Packard Bell NEC, Inc.
1 Packard Bell Way
Sacramento, CA 95838-0903
All Rights Reserved
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The information disclosed in this document, including all designs and related materials, is the
valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter “NEC
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The NEC CSD product(s) discussed in this document are warranted in accordance with the terms of
the Warranty Statement accompanying each product. However, actual performance of each such
product is dependent upon factors such as system configuration, customer data, and operator
control. Since implementation by customers of each product may vary, the suitability of specific
product configurations and applications must be determined by the customer and is not warranted
by NEC CSD.
To allow for design and specification improvements, the information in this document is subject to
change at any time, without notice. Reproduction of this document or portions thereof without prior
written approval of NEC CSD is prohibited.
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NEC and PowerMate are registered trademarks of NEC Corporation, used under license.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their
respective trademark owners.

Contents iii
Contents
Preface...........................................................................................................................xiii
Abbreviations..................................................................................................................xv
1 System Overview
Configurations............................................................................................................... 1-2
Features......................................................................................................................... 1-4
Front Features .......................................................................................................... 1-4
Back Features........................................................................................................... 1-5
Inside Features ......................................................................................................... 1-7
Security Features...................................................................................................... 1-8
Components .................................................................................................................. 1-9
System Board..........................................................................................................1-10
Riser Board.............................................................................................................1-10
Diskette Drive.........................................................................................................1-11
Hard Drive..............................................................................................................1-11
Power Supply..........................................................................................................1-11
Keyboard.................................................................................................................1-12
Mouse.....................................................................................................................1-12
AGP Board..............................................................................................................1-12
CD-ROM Drive.......................................................................................................1-13
DVD-ROM Drive....................................................................................................1-13
Speakers..................................................................................................................1-13
Fax/Modem Board...................................................................................................1-13
Sound Board............................................................................................................1-14
Network Board........................................................................................................1-14
SCSI Adapter Board................................................................................................1-14
LS-120 Diskette Drive.............................................................................................1-15
PC Adapter Device..................................................................................................1-15
Tape Backup Unit....................................................................................................1-15
Zip Drive.................................................................................................................1-15
2 System Configuration
Interrupt Requests ......................................................................................................... 2-2
System Interrupts ..................................................................................................... 2-2
Parallel Port Interrupts.............................................................................................. 2-3
Serial Port Interrupts ................................................................................................ 2-4
Jumper Settings............................................................................................................. 2-4
System Board Jumper Settings.................................................................................. 2-5
Sample Hard Drive Jumper Settings ......................................................................... 2-5
Maxtor IDE Hard Drive Jumper Settings........................................................... 2-5
Quantum IDE Hard Drive Jumper Settings........................................................ 2-6
IBM IDE Hard Drive Jumper Settings............................................................... 2-6
Seagate and Quantum SCSI Hard Drive Jumper Settings................................... 2-7
Western Digital SCSI Hard Drive Jumper Settings............................................ 2-7
NEC 32X CD-ROM Drive Jumper Settings.............................................................. 2-8
Lucky Goldstar 32X CD-ROM Drive Jumper Settings.............................................. 2-8
Lite-ON 32X CD-ROM Drive Jumper Settings......................................................... 2-8
56-Kbps Fax/Modem Board Jumper Settings............................................................ 2-9

iv Contents
Zip Drive Jumper Settings........................................................................................ 2-9
Tape Backup Unit Jumper Settings........................................................................... 2-9
BIOS Setup Utility .......................................................................................................2-10
When to Use BIOS Setup........................................................................................2-10
How to Start BIOS Setup.........................................................................................2-10
How to Use Setup....................................................................................................2-11
Main Menu..............................................................................................................2-12
Displayed Information .....................................................................................2-12
Language.........................................................................................................2-12
ECC Configuration..........................................................................................2-12
L2 Cache ECC Support....................................................................................2-12
System Time/Date............................................................................................2-12
Advanced Menu ......................................................................................................2-13
Plug & Play O/S ..............................................................................................2-13
Reset Configuration Data.................................................................................2-13
Numlock..........................................................................................................2-13
Peripheral Configuration..................................................................................2-13
IDE Configuration ...........................................................................................2-15
Floppy Options................................................................................................2-17
DMI Event Logging.........................................................................................2-17
Video Configuration ........................................................................................2-18
Resource Configuration....................................................................................2-18
Keyboard Configuration...................................................................................2-19
Security Menu.........................................................................................................2-19
Power Menu............................................................................................................2-21
Boot Menu ..............................................................................................................2-21
Exit Menu ...............................................................................................................2-23
Maintenance Menu..................................................................................................2-23
Video Modes................................................................................................................2-24
Resolutions for NEC VistaScan USB Monitors.............................................................2-25
Utilities ........................................................................................................................2-26
SCSI Select Utility ..................................................................................................2-26
BIOS Update Utility................................................................................................2-26
LANDESK Client Manager.....................................................................................2-27
PC Health Indicator..........................................................................................2-28
Inventory .........................................................................................................2-29
DMI.................................................................................................................2-29
Monitoring Capabilities....................................................................................2-30
Using the Chassis Intrusion Notification Feature..............................................2-30
NEC Auto Backup...................................................................................................2-31
Cheyenne Backup....................................................................................................2-31
NEC Security..........................................................................................................2-32
NEC SNMP Agent ..................................................................................................2-32
Installing the NEC SNMP Agent......................................................................2-32
Configuring the NEC SNMP Agent for Windows 95/Windows 98 ...................2-33
Configuring the NEC SNMP Agent for Windows NT ......................................2-34
NEC WebTelligent..................................................................................................2-35
NEC WebTelligent Features.............................................................................2-36
NEC WebTelligent Requirements ....................................................................2-37
NEC WebTelligent Installation ........................................................................2-38
NEC Configuration Change Notification..................................................................2-41

Contents v
NEC Select Install CD..................................................................................................2-41
Choosing a Restore Program....................................................................................2-42
Rebuilding the Hard Drive and Restoring the Operating System...............................2-43
Auto Rebuild and Restore................................................................................2-43
Custom Rebuild and Restore............................................................................2-46
Restoring the Operating System...............................................................................2-50
Installing Applications and Online Documentation ..................................................2-52
Choosing the Correct Installation Method ........................................................2-53
Installing Applications in the Correct Order .....................................................2-53
Installing Applications.....................................................................................2-54
Uninstalling the NEC SNMP Agent or LANDesk Client Manager....................2-56
Using the Selective Application Restore Program on a Remote CD..........................2-56
Using the NEC Select Install CD with a SCSI Drive................................................2-58
NEC Help Center Online Documentation......................................................................2-59
Installing the NEC Help Center Online Documentation............................................2-59
Uninstalling the NEC Help Center...........................................................................2-59
NEC Driver CD............................................................................................................2-60
Installing Drivers With the NEC Driver CD.............................................................2-60
Installing Drivers From a Remote CD......................................................................2-61
Intel Processor Serial Number Control Utility...............................................................2-62
System Requirements..............................................................................................2-63
Installation ..............................................................................................................2-63
Processor Serial Number .........................................................................................2-63
FAQs ......................................................................................................................2-63
Technical Support ...................................................................................................2-65
3 Disassembly and Reassembly
System Unit Cover Removal.......................................................................................... 3-3
Removing the Cover................................................................................................. 3-3
Replacing the Cover ................................................................................................. 3-5
Expansion Board Removal ............................................................................................ 3-6
Front Panel Removal..................................................................................................... 3-7
Blank Panel and Metal Bay Cover Removal................................................................... 3-9
Expansion Board Guide Removal.................................................................................3-10
Switch Board/IR Panel Assembly Removal ..................................................................3-10
DIMM Removal...........................................................................................................3-11
AGP Board Removal....................................................................................................3-11
Processor Subsystem Removal and Replacement..........................................................3-12
Removing the Celeron or Pentium III Processor Cartridge.......................................3-13
Installing the Celeron or Pentium III Upgrade Processor Cartridge...........................3-14
Removing the Pentium II Processor Cartridge..........................................................3-16
Removing the Pentium II from a Retention Mechanism with Fasteners.............3-16
Removing the Pentium II from a Universal Retention Mechanism....................3-18
Installing the Pentium II Processor Cartridge...........................................................3-20
Installing the Pentium II in a Retention Mechanism with Fasteners...................3-20
Installing the Pentium II in a Universal Retention Mechanism..........................3-22
5 1/4-Inch Device Removal..........................................................................................3-23
3 1/2-Inch Hard Drive Removal....................................................................................3-24
3 1/2-Inch Diskette Drive Removal...............................................................................3-25
Power Supply Removal ................................................................................................3-25

vi Contents
System Board Removal and Replacement.....................................................................3-26
Removing the System Board....................................................................................3-26
Replacing the System Board....................................................................................3-27
Removing the Plastic Rail........................................................................................3-29
Riser Board Removal....................................................................................................3-30
CMOS Battery Removal...............................................................................................3-31
4 System Board
Connectors, Jumpers, and Sockets................................................................................. 4-2
External Cable Connectors ....................................................................................... 4-2
Internal Connectors .................................................................................................. 4-3
System Board Jumpers ............................................................................................. 4-4
Changing Processor Speed................................................................................ 4-4
Clearing a Password.......................................................................................... 4-6
BIOS Recovery................................................................................................. 4-7
Upgrade Sockets....................................................................................................... 4-8
Processor Socket............................................................................................... 4-8
DIMM Sockets ................................................................................................. 4-8
Checking System Memory...............................................................................4-10
Components .................................................................................................................4-10
Processor and Secondary Cache...............................................................................4-12
Pentium II Processor........................................................................................4-12
Celeron Processor ............................................................................................4-13
Pentium III Processor.......................................................................................4-13
System BIOS...........................................................................................................4-13
System Memory......................................................................................................4-14
Hardware Monitor...................................................................................................4-14
Plug and Play ..........................................................................................................4-14
NLX Design............................................................................................................4-15
ISA Bus...................................................................................................................4-15
PCI Local Bus.........................................................................................................4-15
PCI/IDE Ports .........................................................................................................4-15
Parallel Interface .....................................................................................................4-16
Serial Interface........................................................................................................4-16
USB Interface..........................................................................................................4-17
Infrared Interface.....................................................................................................4-17
Graphics Capabilities...............................................................................................4-18
Accelerated Graphics Port.......................................................................................4-18
Graphics Controller.................................................................................................4-19
Motion Video Controller .........................................................................................4-19
Graphics Support.....................................................................................................4-19
Integrated Audio......................................................................................................4-20
Pin Assignments...........................................................................................................4-21
Keyboard and Mouse Connectors ............................................................................4-21
Universal Serial Bus Connectors..............................................................................4-22
Parallel Interface Connector.....................................................................................4-22
Serial Interface Connectors......................................................................................4-23
Microphone In Connector........................................................................................4-23
Line In Connector....................................................................................................4-23
Line Out Connector.................................................................................................4-24
DIMM Sockets........................................................................................................4-24

Contents vii
Resources.....................................................................................................................4-26
Memory Map ..........................................................................................................4-26
I/O Addresses..........................................................................................................4-26
DMA Settings .........................................................................................................4-29
5 Riser Board
Subsystem Cable Connectors......................................................................................... 5-3
CD Audio In Connector............................................................................................ 5-3
Modem In Connector................................................................................................ 5-4
Wake-On LAN Connector........................................................................................ 5-4
Chassis Intrusion Detection Connector ..................................................................... 5-4
Front Panel/IrDA Connector..................................................................................... 5-5
Fan Connector.......................................................................................................... 5-5
NLX Connector P1 (PCI Segment)........................................................................... 5-6
NLX Connector P1 (ISA Segment)........................................................................... 5-9
NLX Connector P1 (IDE, Diskette Drive, and Front Panel Segment) .......................5-12
NLX Connector JP2 (Supplemental Connector Segment).........................................5-17
IDE and Diskette Drive Cable Connectors ....................................................................5-18
IDE Connectors.......................................................................................................5-18
Diskette Drive Connector ........................................................................................5-19
PCI and ISA Cable Connectors.....................................................................................5-20
PCI Connectors .......................................................................................................5-20
ISA Bus Connector..................................................................................................5-21
Power Supply Cable Connectors...................................................................................5-22
6 Illustrated Parts Breakdown
Parts and Options .......................................................................................................... 6-2
Field Replaceable Unit List ........................................................................................... 6-2
Illustrated Parts Breakdown (IPB).................................................................................. 6-6
7 Preventive Maintenance
System Cleaning............................................................................................................ 7-2
Keyboard Cleaning........................................................................................................ 7-2
Mouse Cleaning ............................................................................................................ 7-3
8 Troubleshooting
Checklist.......................................................................................................................8-2
System Problems...................................................................................................... 8-2
Diskette Drive Problems........................................................................................... 8-4
Monitor Problems..................................................................................................... 8-4
Keyboard/Mouse Problems....................................................................................... 8-5
CD-ROM Drive Problems ........................................................................................ 8-5
Speaker Problems..................................................................................................... 8-6
Diagnostics.................................................................................................................... 8-7
9 NEC CSD Information Services
Service Telephone Numbers.......................................................................................... 9-2
Technical Support ......................................................................................................... 9-3
NEC CSD Website................................................................................................... 9-3
Email/Fax Technical Support Service....................................................................... 9-3
Technical Support Services....................................................................................... 9-4

viii Contents
Product Information....................................................................................................... 9-4
NEC CSD FTP Site.................................................................................................. 9-4
NEC CSD Bulletin Board System............................................................................. 9-5
FaxFlash Service........................................................................................................... 9-6
10 Specifications
System Board Specifications ........................................................................................10-3
Riser Board Specifications............................................................................................10-4
Mouse Specifications....................................................................................................10-4
Keyboard Specifications...............................................................................................10-5
System Unit Specifications...........................................................................................10-5
Diskette Drive Specifications........................................................................................10-6
Hard Drive...................................................................................................................10-7
NLX200-Watt Power Supply Specifications .................................................................10-7
Graphics Boards...........................................................................................................10-8
ATI 3D Charger AGP Board Specifications.............................................................10-8
ATI Xpert@Work AGP Board Specifications..........................................................10-8
AccelGRAPHICS AccelSTAR II 2D/3D AGP Board Specifications........................10-9
Fax/Modem Board Specifications.................................................................................10-9
Sound Board Specifications........................................................................................10-10
CD-ROM Drive Specifications...................................................................................10-11
DVD-ROM Drive Specifications................................................................................10-11
Zip Drive Specifications.............................................................................................10-11
PC Adapter Device Specifications ..............................................................................10-12
Tape Backup Unit Specifications................................................................................10-13
Environmental and Safety Specifications....................................................................10-14
Compliance................................................................................................................10-14
A Release Notes
General Notes................................................................................................................A-2
Installing Applications and Online Documentation ...................................................A-2
Choosing the Correct Installation Method .........................................................A-2
Installing Applications in the Correct Order ......................................................A-2
Uninstalling the NEC SNMP Agent or LANDesk Client Manager ............................A-4
When Both NEC SNMP Agent and LANDesk Client Manager Are Installed.....A-4
When LANDesk Client Manager Is Installed Without the NEC SNMP Agent ...A-5
Configuring the System for the NEC SNMP Agent...................................................A-5
Configuring the System for NEC WebTelligent........................................................A-5
Configuring the System for Microsoft Internet Explorer............................................A-6
Changing Network Settings......................................................................................A-6
Correcting Video Corruption....................................................................................A-7
Correcting Video Corruption in a Windows 95 System......................................A-7
Correcting Video Corruption in a Windows NT System ....................................A-7
Setting Boot Order in BIOS......................................................................................A-8
Installing Cheyenne Backup .....................................................................................A-8
Identifying the Pentium III Processor........................................................................A-8
Installing PartitionMagic ..........................................................................................A-9
Installing Internet Explorer 4.01 Add-On Components from the NEC Driver CD......A-9
NEC Select Install CD.................................................................................................A-10
Using the Fix OS Restore Option............................................................................A-10
Restoring the Operating System..............................................................................A-10
Selective Application Restore Program........................................................................A-12

Contents ix
NEC WebTelligent Installation....................................................................................A-13
NEC SNMP Agent Installation....................................................................................A-16
SCSI Drive Limitations ...............................................................................................A-16
Booting from a CD.................................................................................................A-16
Using the NEC Select Install CD with a SCSI Drive...............................................A-16
PIIX4 Limitations........................................................................................................A-16
Reconfiguring Ultra DMA Support.........................................................................A-16
Determining IDE Device Compatibility..................................................................A-17
System Restore with a Diamond Viper V550 Video Card Installed ..............................A-17
Recommended Resolutions for NEC VistaScan USB Monitors....................................A-18
LS-120 SuperDisk Eject Button...................................................................................A-18
Windows 95 Issues......................................................................................................A-19
Controlling CD Audio............................................................................................A-19
Using Cheyenne Backup.........................................................................................A-19
Backing Up Large Drives................................................................................A-19
Using Cheyenne Backup with LANDesk Client Manager................................A-19
Clicking the Product Catalog Button.......................................................................A-19
Windows 98 Issues......................................................................................................A-19
Ejecting the NEC Select Install CD from a DVD-ROM Drive.................................A-20
Finding No Network Neighborhood Icon on the Desktop........................................A-20
Finding the 3Com Diagnostic Program...................................................................A-20
Windows NT Issues.....................................................................................................A-20
Restoring Network Card Drivers.............................................................................A-20
Glossary
Index
List of Figures
PowerMate 8100 Desktop Series System Components .......................................................... 1-2
PowerMate 8100 Desktop Series Front View......................................................................... 1-4
PowerMate 8100 Desktop Series Back View......................................................................... 1-5
Audio Connectors................................................................................................................. 1-6
Inside the Desktop System .................................................................................................... 1-7
BIOS Setup Main Menu.......................................................................................................2-11
NEC WebTelligent...............................................................................................................2-36
NEC WebTelligent Login Screen.........................................................................................2-40
NEC WebTelligent Control Screen.......................................................................................2-41
Welcome Screen..................................................................................................................2-44
Welcome Screen..................................................................................................................2-47
Welcome Screen..................................................................................................................2-51
NEC Selective Application Restore Screen...........................................................................2-55
NEC Selective Application Restore Screen...........................................................................2-58
Loosening Cover Screws....................................................................................................... 3-4
Releasing the Cover.............................................................................................................. 3-4
Replacing the Cover.............................................................................................................. 3-5
Removing an Expansion Board............................................................................................. 3-6
Installing an Expansion Slot Cover........................................................................................ 3-7
Locating the Front Panel Locking and Pop-in Tabs ............................................................... 3-8
Removing the Front Panel..................................................................................................... 3-8

x Contents
Locating the Blank Panel Tabs.............................................................................................. 3-9
Locating the Breakaway Panel .............................................................................................. 3-9
Locating the Switch Board/IR Panel.....................................................................................3-10
Removing a DIMM..............................................................................................................3-11
Removing the AGP Board....................................................................................................3-12
Removing the Celeron or Pentium III Processor...................................................................3-14
Installing the Celeron or Pentium III Processor.....................................................................3-15
Removing a Pentium II with Fasteners.................................................................................3-17
Removing the Pentium II from a Universal Retention Mechanism........................................3-19
Aligning the Pentium II Fasteners ........................................................................................3-21
Installing a Pentium II in a Retention Mechanism with Fasteners..........................................3-21
Installing the Pentium II in a Universal Retention Mechanism..............................................3-22
Locating the Locking Tabs...................................................................................................3-23
Removing a 5 1/4-Inch Device.............................................................................................3-24
Removing the Hard Drive Screws ........................................................................................3-24
Removing the Power Supply Screws....................................................................................3-26
Unlatching the System Board...............................................................................................3-26
Removing the System Board................................................................................................3-27
Correct Alignment of the System Board...............................................................................3-28
Incorrect Alignment of the System Board.............................................................................3-28
Secured Position of Latch.....................................................................................................3-29
Removing the System Board Plastic Rail..............................................................................3-30
Locating the Riser Board Screws..........................................................................................3-31
Locating the Battery.............................................................................................................3-32
Removing the Battery ..........................................................................................................3-32
System Board External Cable Connector Locations............................................................... 4-2
System Board Internal Connector Locations.......................................................................... 4-3
Locating Configuration Jumper Block J5G1.......................................................................... 4-4
Subsystem Cable Connector Locations.................................................................................. 5-3
IDE and Diskette Drive Cable Connectors............................................................................5-18
PCI and ISA Cable Connector Locations..............................................................................5-20
PowerMate 8100 Desktop Series Illustrated Parts Breakdown ............................................... 6-6
Removing the Keyboard Enclosure....................................................................................... 7-3
Removing the Mouse Ball Cover........................................................................................... 7-3
NEC Selective Application Restore window........................................................................A-12
WebTelligent Login Screen.................................................................................................A-15
NEC WebTelligent Control Screen......................................................................................A-15
List of Tables
PowerMate 8100 Series System Configuration...................................................................... 1-3
System Components.............................................................................................................. 1-9
Interrupt Level Assignments ................................................................................................. 2-3
Parallel Port Interrupts .......................................................................................................... 2-3
Serial Port 1 and Serial Port 2 Interrupts................................................................................ 2-4
System Board Jumper J5G1 Settings..................................................................................... 2-5
Maxtor IDE Hard Drive Jumper Settings............................................................................... 2-5
Quantum IDE Hard Drive Jumper Settings............................................................................ 2-6