NEC Univerge UM8000 User manual

ii
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Technology Development

UNIVERGE UM8000 USER GUIDE iii
■CONTENTS
Introduction 1
Introducing the Messaging System............................................ 2
About this Guide ................................................................. 2
Document Conventions........................................................ 2
Repartini®Mailbox Manager Icons.............................................. 4
Optional Licensed Features....................................................... 5
Visual Messaging Applications............................................... 5
Phone Numbers, Names, and IP Addresses................................. 6
Getting Started 7
Enrolling on the System........................................................... 8
Using the Messaging System Tools 11
Using a Phone ...................................................................... 12
Using the Mailbox Manager..................................................... 13
Using Mailbox Manager Search ............................................... 15
Using the Audio Applet........................................................... 16
Using Your E-mail Inbox......................................................... 18
Using the Phone Soft Keys ..................................................... 19
Checking Messages 23
Checking Messages ............................................................... 24
Mailbox Manager Message Icons.......................................... 24
New Messages.................................................................. 24
Reviewing Old and Archived Messages ..................................... 27
Replying to Messages ............................................................ 29
Archiving Messages............................................................... 30
Forwarding Messages to Another Subscriber ............................. 31
Sending Messages 33
Sending Messages Directly to a Subscriber Mailbox.................... 34
Listening to and Editing Messages Before Delivery..................... 35
Sending Urgent Messages ...................................................... 36
Sending Private Messages ...................................................... 37
Requesting Message Delivery Receipt ...................................... 38
Sending a Message with Future Delivery................................... 39
Canceling a Sent Message...................................................... 40
Sending a Message to Additional Subscribers............................ 41
Sending a Message to a Group................................................ 42
Finding Out Who Has Not Received a Group Message ............. 42
Sending Messages to Guest Subscribers................................... 44
Sending Messages to a Remote Subscriber .............................. 45
Recording Conversations and Monitoring Messages 47
Recording a Conversation....................................................... 48
Monitoring a Message as it is Recorded .................................... 49
Turning Live Monitor On and Off.......................................... 49

iv UNIVERGE UM8000 USER GUIDE
Working with Message Groups 51
Creating Message Groups....................................................... 52
Changing a Message Group Name ........................................... 54
Adding or Deleting Message Group Members............................. 55
Listing Groups and Group Members ......................................... 57
Deleting Message Groups....................................................... 58
Recording a Group Name ....................................................... 59
Working with Greetings 61
System Greetings.................................................................. 62
Using the System Default Greetings..................................... 62
Using System Greetings with Recorded Names...................... 62
Changing Standard Greetings ................................................. 63
Changing Alternate Greetings ................................................. 64
Switching Between the Standard and Alternate Greetings........... 65
Changing Busy Greetings ....................................................... 66
Turning the Busy Greetings On or Off ...................................... 67
Changing Mailbox Setup Options 69
Changing Security Codes........................................................ 70
Changing Recorded Name ...................................................... 71
Changing the Spelling of Your Name........................................ 72
Changing Message Playback Options........................................ 73
Turning Call Transfer On or Off ............................................... 74
Changing the Call Transfer Number ......................................... 75
Turning Call Screening On or Off............................................. 76
Changing Call Screening Options............................................. 77
Turning Call Holding On or Off ................................................ 78
Listing Your Extension in the Directory..................................... 79
Automatically Copy Messages to Another Extension ................... 80
Changing Message Notification Device Settings 81
Initial Device Message Notification Setup.................................. 82
Enabling or Disabling a Device ................................................ 83
Changing Notification Device Options....................................... 84
Temporarily Stopping Message Notification............................... 86
Using a Phone to Check E-mail 87
Configuring E-mail Settings .................................................... 88
Checking E-mail Messages Using a Phone................................. 90
Hearing Who Else Received an E-mail Message.......................... 91
Using a Phone to Enter Your E-mail Password ........................... 92
Password Table................................................................. 92
Turning Your E-mail Message Count On or Off........................... 93
Faxing an E-mail Message...................................................... 94
Faxing All Messages in a Single Fax ......................................... 95
Changing Your E-mail Password .............................................. 96

UNIVERGE UM8000 USER GUIDE v
Working with Faxes 97
Receiving Faxes.................................................................... 98
Receiving All Faxes with One Call ............................................ 99
Changing Fax Delivery Options............................................... 100
Changing Fax Greetings........................................................ 101
Using Web Feeds 103
Subscribing to a RSS Web Feed.............................................. 104
Subscribing to a Podcast Web Feed......................................... 105
Index 107

vi UNIVERGE UM8000 USER GUIDE

UNIVERGE UM8000 USER GUIDE INTRODUCTION —1
■Introduction
Welcome to UNIVERGE®UM8000, a simple yet powerful unified messaging system that greets your
callers and records caller messages. When the e-mail integration is installed, the messaging system
enables you to manage your e-mail and voice messages using a phone or an e-mail client.
This means you can listen to, reply to, forward messages, delete messages, and archive messages using
the e-mail client or a phone as wellas manage your personal preferences.
This chapter provides a basic introduction to the messaging system and instructions for accessing the
system using a phone or by Internet.
In this Chapter...
Introducing the Messaging System .............................................................................2
About this Guide....................................................................................................2
Document Conventions...........................................................................................2
Repartini®Mailbox Manager Icons...............................................................................4
Optional Licensed Features........................................................................................5
Visual Messaging Applications..................................................................................5
Phone Numbers, Names, and IP Addresses..................................................................6

2—INTRODUCTION UNIVERGE UM8000 USER GUIDE
Introducing the Messaging System
On the unified messaging system, you and other associates in the organization are known as
subscribers. Subscribers of the messaging system manage their voice messages, faxes, and
e-mail messages using a touchtone phone, a computer that is connected to the Internet.
About this Guide
Some system features documented in this guide require additional licensing that may not be
available in your organization. For detailed information about the messaging system features
available in your organization contact your system administrator.
This document provides instructions for using a full-featured unified messaging system. Some
of the features available in your organization might behave differently or are not available.
This document explains how to manage your voicemessages, faxmessages, e-mail messages,
and change settings that define how you work withthemessagingsystem.Detailedinformation
about managing e-mail messages shouldbeobtained fromthemanufacturer’sdocumentation.
Instructions forusing any of the Visual Messaging applications can be found in the online Help
for those applications, a list of the Visual Messaging applications is available in “Visual
Messaging Applications” on page 5.
Document Conventions
The following conventions are used in this document:
●Key Names. Names of keys on the keyboard are shown in capital letters. For example,
ESC,ALT,SHIFT, and so on.
When two keys must be pressed simultaneously they are joined by a +sign; for example,
ALT+TAB.
●Icon and Button Names. Names of icons and buttons on the application are shown
in bold font. The capitalization matches the user interface. For example, OK, Ok,
DELETE, or Delete.
●Menu Selections. Menu selections are shown in a distinctive font.
For example: File > Save and Actions > New Voice Message.
●User Input. Information you are required to type is shown in a distinctive font. For
example, type msgorder.
Caution is required whentyping a zero(0) or capital-O (O); a one (1) or a lowercase l.
●Phone Input. Keys you are required to press on the phone keypad are shown in a
special font.
For example, 1to press one; #to press #; and so on.
●Placeholder Text. Variable text that is replaced by specific text is shown in italics
between angle brackets. Do not type the angle brackets. For example,
vm_ctl < action> <service>
where < action> = the command and
<
service> = the name of the service.
●Hypertext Links. When viewing the Adobe®Acrobat®PDF document, links to other
locations within the document and external Internet links appear in blue. Click a link to go
to the referenced topic, page, or URL.
NOTE
When using the command line prompt, always press the ENTER after
typing a command.

UNIVERGE UM8000 USER GUIDE INTRODUCTION —3
●Notes, Cautions, and Warnings. Text for notes, cautions,and warnings appear as
shown:
●Procedural Icons. Different tools can be used to configure your personal preferences
in the messaging system:
Additionaldetails about thesetoolscanbefoundin“UsingtheMessagingSystemTools”on
page 11.
NOTE
A note provides additional information to supplement the main text. A
note provides helpful information, but is not essential to understanding
the current topic.
CAUTION!
A caution advises you that failure to avoid or to take a specific action
might lead to unwanted or undesirable results.
WARNING!
A warning advises you that failure to avoid or to take a specific action
might result in physical harm to the user, damage to the hardware or loss
of data.
Icon Tool
Phone. Use the phone to listen to and send messages, set personal
profiles, and set personal preferences for greetings, playback, call
transfer/screening, message notification, groups, and e-mail.
Repartini®Mailbox Manager. Use the Mailbox Manager to read
and send messages, set personal profiles, and set personal
preferences for greetings, playback, call transfer/screening,
message notification, groups, and e-mail.
This document provides detailed information about using the
Mailbox Manager.
E-mail Inbox. Use e-mail tool to send or listen to your unified
messages.

4—INTRODUCTION UNIVERGE UM8000 USER GUIDE
Repartini®Mailbox Manager Icons
The following are Mailbox Manager icons. If an icon is gray it is not available:
Icon Description
Mobile. Click to open the Mobile Home Page. Use this page to
configure mobile device settings.
RSS Feed. Click to subscribe to messages using a RSS web feed.
Podcast Feed. Click to subscribe to message using a Podcast.
PDF-View Fax. Click to view the fax message as an Adobe®
Acrobat®PDF.
View Fax. Click to view the fax message. The messaging system
provides a TIF file and a PDF for viewing the fax.
Archived Message. Indicates the message is archived. The
number of days the message is archived is displayed.
Play Message. Click to play the message.
Stop Message Playback. Click to stop message playback.
Private Message. Indicates a private message.
Urgent Message. Indicates an urgent message.
Message Receipt. This icon appears on the Sent Items page.
When this icon appears next to a message, it indicates that the
message has been read.