Nectre Fireplaces 2000 Operating instructions

NECTRE 2000
FREESTANDING SPACE HEATER
SERVICE INSTRUCTIONS
REV 2
.
Do not modify this appliance.
Freestanding gas appliance
Natural gas only.
Approval no.AGA 5954G
Warning –Servicing shall be carried out only by authorized personnel.

2
WARNING
The Nectre 2000 space heater has a primary safety glass fitted in front of the glass door. This safety
glass is fitted to this appliance to reduce the risk of injury from burns and at no time should this glass
be permanently removed.
For protection of young children or the infirm, a secondary guard is required.
The appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
IMPORTANT SAFETY NOTICE
◼DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE.
◼DO NOT USE OR STORE FLAMMABLE MATERIALS IN OR NEAR THIS APPLIANCE.
◼DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHILST IT IS IN OPERATION.
◼CARE MUST BE TAKEN TO ENSURE THAT ANY RETURN AIR REGISTER OR EXHAUST SYSTEM DOES NOT ADVERSLEY
AFFECT THE OPERATION OF THE APPLIANCE OR DRAUGHT OF CHIMNEY OR FLUE.
◼DO NOT MODIFY THIS APPLIANCE.
◼APPLIANCE IS DESIGNED TO OPERATE WITH LUMINOUS FLAMES. MAY EXHIBIT SLIGHT CARBON DEPOSIT.
◼NOTE: A slight smell may be apparent for the first few hours of use. This is due to the heat resistant
paint curing. It is recommended to open windows in the room for the first lighting of the fire. In some
instances, a slight discolouration may occur inside the firebox. This is a normal condition and is not
covered by warranty.
◼APPLIANCE IS DESIGNED TO OPERATE WITH LUMINOS FLAMES.
MAY EXIBIT SLIGHT CARBON DEPOSIT.
SERVICING
It is recommended you service your gas fire every 2 years as a minimum.
CORD REPLACEMENT
Electrical cord replacement must be undertaken by qualified and trained personnel only.
VENTILLATION REQUIREMENTS
Permanent ventilation of the room where the fire is to be situated is essential while fire is in operation. The
room must have a minimum cross-sectional area of 40,000sq mm of effective ventilation.
INSTALLATION NOTICE
◼The installation of this appliance is only to be carried out by an authorised person in accordance
with the Manufacturer’s Instructions, local gas fitting regulations, AS/NZS5601.1-2013installation code
for gas burning appliances and any other relevant statutory regulations.
◼In all cases the installation of this appliance shall meet the requirements as set out in
AS/NZS5601.1-2013.
◼Do not install in a fireplace as a Type 1 installation.
◼Not intended as a fireplace insert.

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CONTENTS
DATA PLATE......................................................................................................................................... 4
DIMENSIONS........................................................................................................................................ 4
INSTALLATION CODES................................................................................................................... 5
FLUE SIZES AND COWLS .............................................................................................................. 5
FLUE TERMINATION LOCATION ............................................................................................... 5
SEQUENCE OF OPERATION......................................................................................................... 6
FAULT GUIDE ...................................................................................................................................... 7
MEDIA INSTALLATION ................................................................................................................... 9
COMMISSIONING PROCEDURE................................................................................................ 10
BURNER PRESSURE ADJUSTMENT ...................................................................................... 11
IGNITION ADJUSTMENTS (SPARK GAPS) ........................................................................ 12
AERATION ADJUSTMENTS ........................................................................................................ 12
DOOR GLASS & GLASS SEAL REPLACEMENT................................................................. 13
DOOR REMOVAL & REPLACEMENT....................................................................................... 13
GAS VALVE REMOVAL.................................................................................................................. 13
BURNER................................................................................................................................................ 14
ROOM AIR FAN REPLACEMENT............................................................................................... 14
HEAT EXCHANGER CLEANING ................................................................................................ 14
WIRING DIAGRAM ........................................................................................................................... 15
CONVERSION DETAILS ................................................................................................................ 15
PARTS LIST ........................................................................................................................................ 16
.

4
DATA PLATE
Natural Gas Jet 2.95mm High TPP .52Kpa Consumption 28Mj/h
Low TPP .30Kpa Consumption 20Mj/h
Working pressure required to operate appliance
Natural Gas 1.13Kpa- 5.00Kpa
Installation must meet Australian gas codes AS/NZS 5601.1-2013.
DIMENSIONS
INSTALLATION CLEARANCES-
clearances from combustible materials
GAS CONNECTION –15mm (1/2”) Compression union.
Rear 75mm
Sides 75mm
Minimum flue length 3.6 m
ELECTRICAL CONNECTION –3 Pin 10Amp GPO plug
POWER RATING OF APPLIANCE- 230V 50Hz 0.55Amp

5
INSTALLATION CODES
•Note appliance gas type –Natural gas only available.
•Installers –Please ensure the installation and instruction manuals supplied with this appliance
are supplied to the customer and the customer is trained on how to operate the appliance
correctly.
•Do not modify the appliance.
•Do not exceed maximum rated pressures.
•Appliance must be installed as per gas installation code (AS/NZS 5601.1-2013) and applicable
electrical installation code (AS3000).
•Test for gas leaks prior to operating appliance.
•Check gas pressures and adjust if incorrect.
WARNING - Transit material such as cardboard packaging, pallet, plastic wrap, glass
packaging warning labels and burner media protection must be removed prior to use.
FLUE SIZES AND COWLS
The appliance must be fitted with an approved cowl.
Minimum flue length 3.6 m
Flue size ∅100mm.
FLUE TERMINATION LOCATION

6
SEQUENCE OF OPERATION
Turning the heater ON
1. Check that the gas and electricity is turned on.
2. Open the fold down control panel in the front of the pedestal.
(The glass door is fixed and does not open).
There are three switches to operate the fire:
𝑶𝑭𝑭
𝑶𝑵 𝑭𝑨𝑵 𝑯𝑰𝑮𝑯 𝑭𝑨𝑵 𝑳𝑶𝑾 𝑭𝑰𝑹𝑬 𝑯𝑰𝑮𝑯 𝑭𝑰𝑹𝑬 𝑳𝑶𝑾
3. Always start the fire with the fire set on HIGH (RH switch up), and the fan on LOW (Middle switch down).
4. Turn the ON/OFF switch to ON.
•The controller will automatically turn on the gas and spark at the rear of the burner. After
a few seconds the gas will ignite.
•If no flame is detected the gas is automatically turned off. If this happens, the heater is
reset by simply turning the ON/OFF switch to OFF, wait 30 seconds, and then turn ON
again.
•The burner of the fire will light with a soft blue flame. You may see some moisture
appearing on the inside of the heater glass. This will disappear after about a minute as
the heater warms up. Leave the fire on HIGH and after about ten minutes the top of the
flames will become more orange like a real log fire.
5. The fan may be set on high or low at any time according to personnel taste after the heater has
warmed up.
6. If the room becomes too hot, the fire can be turned down simply by pressing the right-hand Fire
Low Switch.
Turning the heater OFF
To turn the heater off simply press the left hand switch to OFF and the burner and fan will both be turned
off.

7
FAULT GUIDE
FAULT
CAUSE
REMEDY
Igniter Sparks but
no Ignition
No Gas
Check supply
Purge lines.
Igniter does not
spark and fan does
not run
Electricity not ON
Fuse blown
Fault in wiring
Check electricity supply.
Replace fuse (check why
fuse blew).
Check wiring.
Igniter does not
sparks but fan runs
Spark rod at rear of burner
shorting
Poor Earth connection
Faulty spark cable
Spark cable disconnected
Clean insulator or
replace if damaged.
Check connection
between burner and
body and earth
connections between
control unit and body.
Replace
Reconnect.
Igniter sparks but
no ignition
No gas
Air in line
Check supply.
Purge gas line.
Note: reset igniter by
turning on/off switch off
and on again.
Gas ignites but
goes out
immediately
Flame sensor not in flame.
Flame sensor wire faulty or
disconnected.
Power point faulty (Active and
Neutral swapped)
Bend flame sensor rod
above gas port.
Reconnect or replace
wire.
Use extension cord to try
a different power point.
Gas ignites but
goes out after a
few moments.
Gas pressure too low.
Unit cold.
Adjust gas pressure high
and low.
Attempt to relight the

8
fire after waiting 30
seconds.
Flame abnormality
Incorrect pressure
Dirt in jet or burner.
Log arrangement incorrect.
Check gas pressure high
and low.
Clean jet and burner.
Check log and ember
effect against
instructions.

9
MEDIA INSTALLATION
•Media must be setup as per instructions.
•The media is designed and shaped to correctly locate and remain in the correct position.
•Do not add extra media, or combine media types.
•Only the approved supplied media is to be used.
•Do not use any other media than as supplied and recommended by the manufacturer. Use of
other media may result in explosive media which may cause injury or damage.
Fitting of the ceramic “log” set, Natural Gas model
•Open the fire box front door of the unit by removing the locking screw at the base of the main
handle.
•Remove the inside glass by loosening the two screws of the left hand glass retainer bracket.
Remove the two screws and right hand glass retainer bracket. Slide glass to the right a little,
then out. Note: Take care not to chip edge of glass and be careful of sharp edges.
•Unpack the log set and ember wool. There should be 3 Ceramic “logs” and a small bag of fibre
wool. The base board should be sitting on top of the burner.
•Place the large flat rear log (3) with its cross hatched surface to the front on the two supports at
the back of the burner leaning against the rear of the firebox.

10
•Place the right hand lower log (5) on to its two location studs and the Y shaped left lower log (4)
on to its locating studs.
•Place pieces of ember wool in the two cut outs of the base board and on top of visible parts of
the base bard. Do not place ember wool over the slotted main burner ports.
•Do not fit any other logs or coals.
•Wash hands after handling coals and/or logs and ensure children do not handle them as the
colouring may contain toxic dies.
COMMISSIONING PROCEDURE
•Once the fire is installed.
•Install media.
•Refit doors/ glass.
•Connect to gas and power.
•Fit firebox door.
•Check for gas leaks.
•Carry out the lighting procedure.
•Check burner pressures and inlet supply pressure (Valve is non adjustable).
•Check appliance for combustion (CO) leakage.
•Turn off.
•Handover instructions to owner.
•Instruct owner on how to operate the fireplace safely.
•Instruct owner how to isolate the appliance in an emergency.

11
BURNER PRESSURE ADJUSTMENT
Burner test point pressures must be set whilst appliance is running.
1. Turn appliance off at remote control.
2. Loosen burner pressure test point screw and fit manometer to barb.
3. Turn on appliance and set remote control at least 3 OC above room temperature. Heater will run
on low (minimum) burner pressure for 3 minutes then automatically increase to high rate.
4. Using Phillips or small flat screwdriver, adjust minimum pressure to the correct test point
pressure kPa by turning red plastic screw.
5. After 3 minutes heater defaults to high speed
(ensure remote control is showing maximum
flame)
Using 10mm spanner or similar adjust
maximum gas rate by turning outer brass nut
to the correct test point pressure kPa.
6. Turn appliance down to minimum rate using
remote control (adjust set point temperature to
be 1deg lower than the room temperature).
7. Turn appliance up to maximum rate using
remote control (adjust set point temperature to
be 3deg or more than the room temperature).Check maximum test point pressure, adjust if
required.
8. Confirm maximum and minimum pressures are correct.
9. Turn appliance off at remote control.
10. Remove manometer and tighten test point screw.
11. Start appliance and check test point for gas leaks where necessary.
Burner pressure test point
Min pressure adjustment screw
Inlet gas pressure
test point
Max pressure adjustment nut

12
IGNITION ADJUSTMENTS (SPARK GAPS)
1. The ignition gap is factory set and fixed on all burners and should not be adjusted.
2. In the event of a gas type conversion the correct pilot and pilot orifice must be used.
AERATION ADJUSTMENTS
The aeration is factory set and fixed on all burners and should not be adjusted.
Flame sensing rod- runs across
burner, height approx. 3mm above
rear burner rail,5mm past rear
burner rail
Spark rod –eight approx.. 3-
4mm above front burner rail,
end in line with front burner
rail.

13
DOOR GLASS & GLASS SEAL REPLACEMENT
Glass and seal replacement - Refer directly to Glen Dimplex Australia Pty Ltd.
Refer to door fitment for checking of seals and glass
DOOR REMOVAL & REPLACEMENT
1. Turn off mains power to appliance.
2. Open outer door.
3. Remove door screws x 4.
4. Remove door.
5. Lift out door. REFITTING DOOR
6. Ensure glass seal is fitted to the entire perimeter of glass.
7. Ensure door seal is sitting on glass and held in place.
8. Ensure glass is sitting firm against seal with no gaps or bows.
9. Refit door.
10. Refit brackets -Refit door screws,
Note –tighten screws hand tight –DO NOT OVERTIGHTEN OR STRIP THREADS
11. Close outer door.
GAS VALVE REMOVAL
1. Turn off mains power to appliance and isolate gas and power.
2. Open lower access.
3. Remove lower panel.
4. Turn off gas isolation valve to heater.
5. Disconnect heater from gas isolation valve.
6. Disconnect burner gas pipe from outlet of valve.
7. Disconnect sparker and flame sense lead from valve.
8. Undo 2 off nuts holding valve bracket.
9. Remove screws holding valve
10. Remove gas pipe
11. Remove valve.

14
BURNER
•To access the burner remove the log/coals. Examine it for any damage and check the
venturi at the rear for lint and dust. Carefullyclean as required.
•Ensure that the main injector is located centrally with respect to the venturi.
•Minor cracking of the ceramics is normal and will not affect the operation of the appliance.
•Open the front door of the unit by removing the locking screw at the base of the main handle.
Remove the inside glass by removing the two glass retainer brackets (two 6 mm screws in each).
Note: Take care not to chip edge of glass and be careful of sharp edges and taking care to support
the glass whilst the last top screw is removed.
•Remove the logs from the burner - handling with care.
•Make sure the unit is unplugged from the electricity. Remove the front cover.
•Undo the pipe connecting the valve to the burner at the valve.
•Remove the spade connectors of the spark generator and flame sensor cables from the control.
Remove the two locating screws holding the burner the base of the firebox.
•Carefully remove the burner by lifting the right-hand side up and out, then lowering it, and lifting the
left-hand side to allow the connecting pipe and leads though the port in the base of the firebox.
•Check that the jet, air intake and ports are clean and free of lint. The burner may be disassembled
by removing the ceramic base board (NG only) and the six steel screws on the top of the burner.
(After the appliance has been used the ceramic base board is extremely delicate).
•To reassemble, refit the burner and reconnect the gas pipe and two wires to the central spark
generator connector on the electronic control). Before replacing the ceramic log set and glass, turn
on the gas and power and check correct ignition of the burner. If operating correctly, then fit the
base board, logs and ember wool onto the burner and refit inner glass, close and screw shut the
door and refit the valve cover.
•Take care operating the unit with the valve cover removed as high voltage connectors are
exposed.
Caution: The colouring of the logs may contain poisonous dyes so use gloves and wash
hands after handling.
ROOM AIR FAN REPLACEMENT
•To remove the fan, ensure the appliance has ben unplugged from the power supply, unscrew the
4 pan-head screws holding the fan to the back of the pedestal. Carefully lift the fan assembly off
the appliance, disconnect by unplugging the white fan plug and remove the capacitor wires which
are attached with slide on spade connectors.
HEAT EXCHANGER CLEANING
Under normal operation the heater exchanger requires minimal cleaning. Excessive dust, fibres pet /
animal hair may reduce the heat exchangers performance.
The room air side of the heat exchanger can be cleaned by compressed air and vacuuming around the
entry / exit points.
The flue gas side of the heat exchanger under normal operation should not require cleaning. Where
cleaning or blockage removal is required, the door and upper baffle will need to be removed. In extreme
cases, the flue system may need to be removed. Compressed air and brushes can be used to remove
the restriction.

15
WIRING DIAGRAM
CONVERSION DETAILS
Appliance available as Natural gas only.

16
PARTS LIST
1
Valve (SIT 843 SIGMA)
2
Injector
3
Burner
4
Ignition pack/ gas control (SIT 579.402)
2
3
4
1

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GLEN DIMPLEX AUSTRALIA PTY LTD
ABN 69 118 275 460
Head Office/Factory/Showroom
1340 Ferntree Gully Rd.
Scoresby Vic 3179
Ph: [phone] Fax: [phone]
E-mail: [e-mail]
Richmond - VIC Showroom
300 Swan St.
Richmond Vic 3121
Ph: [phone] Fax: [phone]
Dandenong - VIC Showroom
3/328 South Gippsland Highway, Dandenong South Vic 3164
Ph: [phone]
E-mail: [e-mail]
Geelong - VIC Showroom
1/2A Gordon Avenue. Geelong West Vic 3218 Ph/Fax: [phone]
E-mail: [e-mail]
Sydney - NSW Showroom
546 Pacific Highway.
Chatswood NSW 2067
Ph: [phone] Fax: [phone]
E-mail: [e-mail]
Miranda - NSW Showroom
36 Kareena Rd.
Miranda NSW 2228
Ph: [phone] Fax: [phone]
E-mail: [e-mail]
Adelaide - SA Showroom
173 -175 Magill Rd.
Norwood SA 5067
Ph: [phone] Fax: [phone]
E-mail: realflam[email protected]om.au
Milton - QLD Showroom
46 Douglas St,
Milton QLD 4064
Ph: [phone]
Perth –WA Showroom
47-53 McDonald St East, Osborne Park WA 6017
Ph: [phone] Fax: [phone]
Fyshwick –ACT Showroom
88 Wollongong St,
Fyshwick ACT 2609
Ph: [phone]
Ulverstone –TAS Showroom
31A Victoria St, Ulverstone TAS 7315
Ph: [phone]