NEO 15301 Troubleshooting guide

15301-ML002 REV01 ECN 5789
15301 Betmakers Bench Mount & Pedestal Kiosk (SST)
USER SERVICE MANUAL

15301-ML002 REV01 ECN 5789 Page 2
Version History
Dec. 2021 V 0.1 Release Version
ISSUE NUMBER DATE ECN COMMENTS APPROVED
01 01-12-2021 5789 INITIAL RELEASE L..DICKSON

15301-ML002 REV01 ECN 5789 Page 3
Who Should Use This Manual
This guide is intended for those responsible for the installaon and use of the Kiosk.
It contains informaon on:
• Installaon and set-up instrucons
• Operaonal requirements
• Kiosk Hardware Component Overview
Noces 4
1. Safety Informaon 4
Danger Noces 5
Cauon Noces 6
Electronic Emission & Safety Noces 6
Electrostac Discharge (ESD) 6
2. Product Descripon 7
2.1 Physical Specicaons ,Operang Environment 7
2.1.1 Mechanical 7
2.1.2 Environmental 7
2.1.3 Electrical 7
2.2 Power Connecon / Cable Access 7
3. Replacing the Printer Module 8
4. Replacing the MSR Module 10
5. Replacing the BNA Cash Box Module (Bench Mount) 12
6. Replacing the BNA Cash Box Module (Floor Pedestal) 14
7. Removing the BNA Bill Validaon Module 15
8. Replacing the Power Supply 16
9. Replacing the Proximity Sensor 19
10. Replacing the NFC Reader 20
11. Replacing the LCD Screen 21
Contents

15301-ML002 REV01 ECN 5789 Page 4
Noces
Note: For any safety-related incident that occurs related to this machine, the eld personnel involved must immediately
follow regular Safety Incident Reporng and contact the following department:
Neo Products Pty Ltd.
62-66 Pacic Drive
Keysborough, VIC 3173
Phone [phone]
The System Services Representave (SSR) should check the following:
1. Ensure that the Kiosk is plugged into a properly grounded outlet.
2. Ensure that the ground wires are properly secured at each end and not pinched.
Neo Products believes the informaon provided below is accurate, but except the extent required by law, makes no
commitment, armaon, or cercaon with respect to any of the informaon. Rather, Neo Products provides all such
informaon “AS IS”, without any express or implied warranty of any kind. Neo Products reserves the right to make
improvements and/or changes in the product and/or programme described in this publicaon without advance noce if
Neo Products believes it is appropriate to do so. Changes will be incorporated in new edions of the publicaon and
replaces all previous releases.
Neo Products may use or distribute any of the informaon you supply in any way it believes appropriate without incurring
any obligaon to you.
Any references in this informaon to non-Neo Products Web sites are provided for convenience only and do not in any
manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for
this product and use of those Web sites is at your own risk.
SAVE THESE INSTRUCTIONS
Read the following informaon before operang the equipment.
Denions of Hazard Levels:
The word DANGER indicates the presence of a hazard that has the potenal of causing death or serious personal injury.
The word CAUTION indicates the presence of a hazard that has the potenal of causing moderate or minor personal
injury.
Chapter 1 - Safety Informaon – READ THIS FIRST

15301-ML002 REV01 ECN 5789 Page 5
Danger Noces
DANGER: To prevent a possible shock from touching two surfaces with dierent protecve ground (earth), use one hand,
when possible, to connect or disconnect signal cables.
DANGER: Overloading a branch circuit is potenally a re hazard and a shock hazard under certain condions. To avoid
these hazards, ensure that your system electrical requirements do not exceed branch circuit protecon requirements.
Refer to the informaon that is provided with your device or the power rang label for electrical specicaons.
DANGER: An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the system or
the devices that aach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock.
DANGER: When working on or around the system, observe the following precauons:
Electrical voltage and current from power, telephone, and communicaon cables are hazardous.
To avoid a shock hazard:
• If Neo Products supplied a power cord, connect power to this unit only with the Neo Products provided power cord.
Do not use the Neo Products provided power cord for any other product.
• Do not open or service any power supply assembly.
• Do not connect or disconnect any cables or perform installaon, maintenance, or reconguraon of this product
during an electrical storm.
• The product might be equipped with mulple power cords. To remove all hazardous voltages, disconnect all power
cords.
• Connect all power cords to a properly wired and grounded electrical outlet. Ensure that the outlet supplies proper
voltage and phase rotaon according to the system rang plate.
• Connect any equipment that will be aached to this product to properly wired outlets.
• When possible, use one hand only to connect or disconnect signal cables.
• Never turn ON any equipment when there is evidence of re, water, or structural damage.
• Sharp edges, corners and joints may be present in and around the system. Use care when handling equipment to
avoid cuts, scrapes and pinching.
• Route all cords away from sharp edges, corners and points, moving parts and heated surfaces, to prevent damage to
the cable insulaon. Never route cables through openings that do not have smooth well-rounded surfaces or with
bushings.
• Protect all cords against physical damage. Never allow objects to be placed on or against the cords, or on surfaces
that contact the cords. Ensure cords are posioned not to be stepped on, tripped over, or subjected to damage or
stress.
• Inspect the power cord thoroughly and periodically. Do not use the Kiosk if the cord is damaged.
• Grasp the plug to remove it from the outlet. Do not unplug by pulling on the cord.
• Never handle equipment by its cord.
• Fully insert the plug into the outlet.
DANGER: The AC main power cord from the Kiosk is the disconnect means from AC mains.
DANGER: The AC mains power cord of the Kiosk is used as the disconnect means of the AC disconnect box. Disconnect this
cord before servicing the AC disconnect box.
DANGER: Hazardous voltage present. Voltages present a shock hazard, which can cause severe injury or death.
DANGER: Heavy equipment – personal injury or equipment damage might result if mishandled. Before liing the unit consult
the manual to determine the weight of the equipment and then perform a risk assessment to determine the most
appropriate method for liing / transporng the equipment.
DANGER: Professional movers are to be used for all relocaon acvies. Serious injury or death may occur if systems are
handled and moved incorrectly.
DANGER: Serious injury or death can occur if loaded li tool falls over or if a heavy load falls o the li tool. Always
completely lower the li tool load plate and properly secure the load on the li tool before moving or using the li tool to li
or move an object.
Chapter 1 - Safety Informaon

15301-ML002 REV01 ECN 5789 Page 6
Cauon Noces
CAUTION: Servicing of this product or unit is to be performed by trained service personnel only.
CAUTION: Energy hazard present. Shorng might result in system outage and possible physical injury. Remove any
jewellery before servicing.
CAUTION: For safety when running the printer test, make sure hair is pulled back and personal arcles such as
es, necklaces, or bracelets do not get caught in the moving print head.
CAUTION: Hazardous moving parts nearby.
CAUTION: Turn o or remove the fan’s connecon to power before aempng to service the fan. Ensure the fan
has stopped moving before servicing.
CAUTION: The socket-outlet must be installed near the equipment and must be easily accessible.
CAUTION: This product is equipped with a 3-wire (two conductors and ground) power cable and plug. Use this
power cable with a properly grounded electrical outlet to avoid electrical shock.
Electronic Emission & Safety Noces
Neo Products cannot accept responsibility for any failure to sasfy the protecon requirements resulng from a non-
recommended modicaon of the product.
Properly shielded and grounded cables and connectors must be used in order to meet emission limits. Neo Products is
not responsible for any radio or television interference caused by using other than recommended cables and
connectors or by unauthorized changes or modicaons to this equipment.
Unauthorized changes or modicaons could void the user’s authority to operate the equipment.
Cable Ferrite Requirement
All cable ferrites are required to suppress radiated EMI emissions and must not be removed.
Electrostac Discharge (ESD)
Aenon: ESD damage can occur when there is a dierence in charge between the part, the product, and the service
person. No damage will occur if the service person and the part being installed are at the same charge level.
ESD Damage Prevenon
Anyme a service acon involves physical contact with logic cards, printed circuit boards (PCBs), modules, back-panel
pins, or other ESD sensive (ESDS) parts, the service person must be connected to an ESD common ground point on the
product through the ESD wrist strap and cord. The ESD ground clip can be aached to any frame ground, ground braid,
green wire ground, or the round ground prong on the AC power plug. Coax or connector outside shells can also be used.
Handling Removed Cards
Logic cards removed from a product should be placed in ESD protecve containers. No other object should be allowed
inside the ESD container with the logic card. Aach tags or reports that must accompany the card to the outside of the
container.

15301-ML002 REV01 ECN 5789 Page 7
2.1 Physical Specicaons and Operang Environment
The Kiosk is designed to be installed in an indoor, temperature controlled environment.
2.1.1 Mechanical
2.1.2 Environmental
Temperature: Storage: 32°F to 122°F
Operang: 32°F to 86°F
Relave Humidity: Storage: 8% to 80% non-condensing
Operang: 20% to 80% non-condensing
2.1.3 Electrical
• Mains Input: Mains Input to 100-240V AC, 50-60Hz, 4A (Maximum)
• A dedicated circuit for each Kiosk is not required.
• A grounded power outlet with IEC cable for connecon to the Kiosk Pedestal is required.
Kiosk
Dimensions 23" (L) x 20" (W) x 32" (H) Bench Mount
27" (L) x 27" (W) x 55" (H) Floor Pedestal
Net Weight 103lbs (Bench Mount) / 176lbs (Floor Pedestal)
Weight (including pallet) 125lbs (Bench Mount) / 198lbs (Floor Pedestal)
Chapter 2 - Product Descripon
2.2 Power connecon / Cable Access
The Kiosk is connected to power using and
earthed IEC cable provided.
Power and Network connecon for the Bench
Mount & Floor Pedestal can be accessed by the
following locaons:
Bench Mount—rear of unit:
Ethernet connecon
Power on/o switch
Bench Mount
Floor Pedestal
Floor Pedestal—rear of unit:
Ethernet connecon
Power on/o switch

15301-ML002 REV01 ECN 5789 Page 8
Chapter 3 - Printer Module
STEP 2 Pull out the peripheral tray towards
the operator.
STEP 1 Unlock and open the LCD Screen
Door and Lower Door by unlocking the
Lock at the Right-hand side of the Kiosk
using the key provided.
STEP 3 Remove the paper spindle & paper
roll from the roller supports and un-feed
from the Printer.
STEP 4 Undo the Latch Swell to disengage
the green Printer tray.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
4
3
2
1
Replacing the Printer Module (Bench Mount & Floor Pedestal)
Latch Swell.

15301-ML002 REV01 ECN 5789 Page 9
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
STEP 5 Parally slide out the Printer tray from
the peripheral tray as the Printer loom will
limit complete removal.
The Printer loom can be accessed aer paral
slide—refer to next Step.
5
Chapter 3 - Printer Module
Replacing the Printer Module (Bench Mount & Floor Pedestal)
STEP 6 Unclip the 2x Cable Tie Twist Locks
located at the back of the Printer Tray as
shown.
6
STEP 7 Remove the 1x Power Connector
located at the back of the Printer Tray.
Unclip the 2x Cable Tie Twist Locks located
on the side of the Printer Tray as shown.
Use Side Cuer Pliers to remove the cable
es from the wiring loom back to the USB
port.
Remove the plug (shown) from the USB
Port & loom clips.
The Printer Module can then be removed
from the Kiosk.
To re-install the replacement Printer
Module, follow Steps 1 to 7 in reverse.
7

15301-ML002 REV01 ECN 5789 Page 10
Chapter 4 - MSR
STEP 2 Pull out the peripheral tray towards
the operator.
STEP 1 Unlock and open the LCD Screen
Door and Lower Door by unlocking the
Lock at the Right-hand side of the Kiosk
using the key provided.
STEP 3 Remove the Betslip Tray.
STEP 4 Undo the Latch Swell to disengage
the green MSR Module.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
4
3
2
1
Replacing the MSR Module (Bench Mount & Floor Pedestal)
Latch Swell.

15301-ML002 REV01 ECN 5789 Page 11
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
STEP 5 Remove the MSR Module from the
peripheral tray.
5
Chapter 4 - MSR
Replacing the MSR Module (Bench Mount & Floor Pedestal)
STEP 6 Unplug the power connector.
6
STEP 7 Remove & retain 4x Pan Head
Screws fastening the MSR Module from the
MSR Tray.
To re-install the replacement MSR Module,
follow Steps 1 to 7 in reverse.
7

15301-ML002 REV01 ECN 5789 Page 12
Chapter 5 - BNA Cash Box / Module
STEP 2 Grasp the handle and pull the BNA
Cash Box outwards from the mount bracket.
STEP 1 Unlock and open the BNA Module
door by unlocking the Lock on the top of
the BNA Module using the key provided.
STEP 3 Li & pull the front of the BNA
Module forward to disengage the Mount
Bracket from the front pin nesng.
STEP 4 Li & pull the rear of the BNA
Module out of the BNA enclosure, by
guiding the BNA Module past the Latch
Compression lock and BNA Enclosure
ange.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
4
3
2
1
Replacing the BNA Module (Bench Mount)

15301-ML002 REV01 ECN 5789 Page 13
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
STEP 5 Place the BNA Module onto the table
to unplug the connectors.
To re-install the replacement BNA Module,
follow Steps 1 to 5 in reverse.
5
Chapter 5 - BNA Cash Box / Module
Replacing the BNA Module (Bench Mount)
NOTE: Feed the BNA Module back into the
BNA enclosure ensuring the loom and
connectors to not interfere with tment.
Guide the loom & connectors to the LH side
of the BNA enclosure.

15301-ML002 REV01 ECN 5789 Page 14
Chapter 6 - BNA Cash Box / Module
STEP 2 Grasp the handle and pull the BNA
Cash Box upwards and out of the mount
bracket.
STEP 1 Unlock and open the BNA Module
door by unlocking the Lock on the Le-
hand side of the Pedestal using the key
provided.
STEP 3 Access the BNA Module by remove
& retaining 5x M4x8 Pan Head Screws
fastening the BNA Mount Bracket to the
base (4x) and vercal brace (1x).
STEP 4 Before completely removing BNA
Module, unplug the USB and Power Looms
from the BNA Harness.
CAUTION: Servicing of this product or unit is to be
performed by trained service personnel only.
4
3
2
1
Replacing the BNA Module (Floor Pedestal)
USB
Power

15301-ML002 REV01 ECN 5789 Page 15
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
STEP 5 Once the looms are unplugged, the
Looms are removed through the hole in the
Main Frame.
To re-install the replacement BNA Module,
follow Steps 1 to 5 in reverse.
5
Chapter 6 - BNA Cash Box / Module
Replacing the BNA Module (Floor Pedestal)
Removing the BNA Bill Validaon (common for Bench Mount & Floor Pedestal)
1STEP 1 To remove the BNA cash box, open
the BNA Module door by unlocking the Lock
using the key provided.
STEP 2 Hold the Bill Validaon Module and
gently push the steel rod downwards to
disengage & remove from the BNA Bracket.
Guide the small tabs on the Module past the
slots on the BNA Bracket.
To re-install the replacement BNA Bill
Validaon, follow Steps 1 to 2 in reverse.
2
Chapter 7 - BNA Bill Validaon Module

15301-ML002 REV01 ECN 5789 Page 16
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
STEP 1 To remove the Power Supply, unlock
and open the LCD Screen Door and Lower Door
by unlocking the Lock at the Right-hand side of
STEP 3 Remove Betslip Tray.
Replacing the Power Supply (Bench Mount & Floor Pedestal)
1
3
2STEP 2 Pull out the Printer / MSR Module
peripheral tray unl it reaches stop.
Chapter 8 - Power Supply

15301-ML002 REV01 ECN 5789 Page 17
STEP 5 To completely remove the peripheral
tray, the safety tabs on the drawer slide needs
to be released.
With two (2) hands, li up the LH Side safety
tab & push down the RH Side safety tab.
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
Replacing the Power Supply (Bench Mount & Floor Pedestal)
4
Chapter 8 - Power Supply
LH Side Draw Slide RH Side Draw Slide
STEP 4 Remove the 1x Power Connector
located at the back of the Printer Tray.
Unclip the 2x Cable Tie Twist Locks located
on the side of the Printer Tray as shown.
Use Side Cuer Pliers to remove the cable
es from the wiring loom back to the USB
port.
Remove the plug (shown) from the USB
Port & loom clips.
The Printer Module can then be removed
from the Kiosk.
STEP 5 Unplug the power connector.
5
6

15301-ML002 REV01 ECN 5789 Page 18
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
Replacing the Power Supply (Bench Mount & Floor Pedestal)
7
9
8
Chapter 8 - Power Supply
STEP 7 Remove the 1x Power Connector located
on the LH Side of the Power Supply unit.
STEP 8 Completely remove the peripheral
tray and store.
STEP 9 Disconnect the 4x plugs from the
Power Supply.
Remove & retain 4x nuts fastening the Power
Supply to the Base.
To re-install the replacement Power Supply,
follow Steps 1 to 9 in reverse.

15301-ML002 REV01 ECN 5789 Page 19
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
Replacing the Proximity Sensor (Bench Mount & Floor Pedestal)
1
2
Chapter 9 - Proximity Sensor
3
STEP 1 To remove the Proximity Sensor, unlock
and open the LCD Screen Door and Lower Door
by unlocking the Lock at the Right-hand side of
the Kiosk using the key provided.
STEP 3 Remove the Proximity Sensor plug from
the Printer Fascia.
Remove & replace Proximity Sensor.
To re-install the replacement Proximity Sensor,
follow Steps 1 to 3 in reverse.
STEP 2 Remove & retain 4x Pan Head Screws
fastening the Printer Fascia from the rear of the
Lower Door.
The Proximity Sensor is glued into
the Fascia replacement.

15301-ML002 REV01 ECN 5789 Page 20
CAUTION: Servicing of this product or unit is to be per-
formed by trained service personnel only.
Replacing the NFC Reader (Bench Mount & Floor Pedestal)
1
3
2
Chapter 10 - NFC Reader
STEP 3 Remove NFC Reader from the rear of
the Printer Fascia.
STEP 4 Use Side Cuer Pliers to remove the
cable es from the wiring loom back to the
USB Port.
Undo the Cable Tie Twist Locks (where
applicable).
To re-install the replacement NFC Reader,
follow Steps 1 to 4 in reverse.
STEP 1 To remove the NFC Reader, unlock and
open the LCD Screen Door and Lower Door by
unlocking the Lock at the Right-hand side of the
Kiosk using the key provided.
STEP 2 Remove & retain 4x Pan Head Screws
fastening the NFC Reader Fascia from the rear
of the Lower Door.
4