NEO ZENON User manual
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Zenon Installation Manual ISSA ECN 6237 1
Wall Installation Manual –Pedestal kiosk
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1.0 Zenon Installation 3
2.0 Zenon Installation requirements 10
3.0 Kiosk Manufacturer Details 17
Appendix A: Good warranty Procedure (RMA) 18
Contents
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1.0 Zenon Installation
WARNING! - The kiosk and pedestal are heavy. Perform a manual handling risk assessment prior to
handling/moving this product.
Installation should be carried out by a trained professional that has undertaken the installation
training and has read through the Zenon Operation and Maintenance Manual. Training by an
authorized Neo representative must be undertaken in order to become a qualified service
personnel. Please read the following instructions carefully to ensure the kiosk is installed correctly.
Guides on how to perform manual handling risk assessments are available from government
workplace safety authorities in your state. Details on the weight and dimensions of the kiosk are
located in the Technical Specification of this Manual.
▪13mm socket with extension
▪7mm socket driver with extension
▪Assorted Spanners
▪Phillips head screwdriver
▪Drill with No2 Phillips Driver
▪Safety Knife
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Fixing to the Wall
To aid in the installation process a drill jig can be supplied as part of the installation kit
1. Place the Installation jig in the desired location. Ensure that it is set vertical.
2. Minimum 6 x M6 Dynabolts required for concrete or minimum 6 x Coach Screws for fastening
to wood.
WARNING! If you have any uncertainty in regard to fixing hardware, please contact NeoProducts as
specifications will vary with each surface or structure to which they are to be affixed.
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CAUTION! Ensure appropriate safety wear equipment is used for this operation.
3. Mark the location of the fixing holes onto wall.
4. Drill holes into wall using appropriate drill bit
WARNING! Drilling into concrete, should be performed by someone with prior experience.
Remove template and locate Wall Mount bracket over holes.
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5. Clean wall and floor around the installation area.
6. Place the wall mount brackets on the wall. Align the holes on the wall bracket to the drilled
holes on the wall.
7. Ensure that there is a minimum 6mm gap from the floor to the underside of the wall mount
brackets
8. Secure the bracket to the wall using the appropriate fixing screws.
6mm gap required between floor and brackets
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9. Ensure the power cord from the kiosk is plugged into the outlet and switched on at the wall
socket. (Refer to section 2.6 in the Zenon operational and maintenance manual)
for PERMANENTLY CONNECTED EQUIPMENT, a readily accessible disconnect device shall be
incorporated external to the equipment
10. Present the kiosk to the wall mount bracket. Ensure that the power cord is position safely
inside the wall mount brackets as the kiosk is pushed up to the wall.
The 3 pin power plug and the data
cable needs to be plugged in and
turned on. Power to this GPO must
be removed whilst the kiosk is being
installed via the disconnect device
outside the kiosk.
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11. Open the kiosk doors (Refer to section 2.5 in the Zenon operational and maintenance
manual). Feed the power and data cable through the rear access cover on the kiosk
12. Align the 7 holes in the kiosk and secure the kiosk to the wall mount bracket
3 mount points accessed
via the LCD door
4 mount points accessed
via the lower door
Release M4 nuts on rear access
cover to access cables. Feed
cables through this cover and
connect to IEC input and
Ethernet port.
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13. Close the upper and lower doors and check that the kiosk is securely fixed and locked.
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2.0 –Zenon Installation requirements
Warranty
Details of the warranty are provided with the sales documentation. To ensure that any warranty
claims can proceed efficiently, the following steps should take place at the time of installation.
An installation checklist is provided on the following pages. If a problem occurs at the time of
installation, complete the installation checklist including all details listed below, and forward a copy of
the checklist to the kiosk manufacturer with a cover letter.
Note: This must take place within 7 days of the installation date
Installation Instruction and Checklist
For warranty purposes, it is recommended that the following take place:
The checklist is completed by the installer. If necessary detailed comments should be completed in
the space provided.
The installer details are recorded at the bottom of the checklist.
The kiosk owner reads through the checklist and signs the bottom of the checklist.
A copy of this checklist is retained on file by the installer and kiosk owner.
In the event of problems occurring or questions are raised, a copy of the checklist should be forwarded
to the kiosk manufacturer (within 7 days of the installation date).
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Zenon Installation Checklist
Removing Kiosk from the Packaging
Y/N
Cut the straps securing the cardboard box
Remove the cardboard box
Attached to the upper rear section of the kiosk are the following items:
Keyboard, keys, power and data cables
Place these items in a secure position.
Remove the two coach bolts from the base that secure the kiosk to the pallet.
You will require a drill and a 13mm socket extension.
Remove the kiosk from the pallet.
Remove wall mount bracket from the back of the kiosk (wall mount model only).
Remove all transport foam from inside the kiosk before turning on the kiosk.
Comments
Positioning the Kiosk (Considerations)
Y/N
Ensure this is a supervised location.
The location is near a socket-outlet which is easily accessible. Be sure that there is a disconnect
device outside the kiosk enclosure.
The operating environment is within the limits specified in the electrical technical
Specifications (refer to section 2.4).
The location of the kiosk is dust free.
The location of the kiosk is indoors.
The location of the kiosk is away from direct sunlight.
Comments
Perform a manual handling risk assessment prior to handling/moving the units of this product.
(Guides on how to perform manual handling risk assessments are available from government
workplace safety authorities in your state.)
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Opening and Closing Procedure
Y/N
Open the kiosk door and LCD door.
(Refer to section 2.5 in the Operational and maintenance manual)
Test the door locking and catch operation.
Test the LCD module locking and catch operation.
Check all device brackets are in place.
Comments
Turn on and Turn off Procedure
Y/N
Complete the turn on procedure.
Refer to Section 2.6
Check that all devices are working including speakers (use the ‘Device Testing’ checklist immediately
below).
Complete the turn off procedure.
Comments
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Device testing
Check that each of the following devices is operational.
Computer
OK
❑
N/A
❑
LCD Unit
OK
❑
N/A
❑
Touch Screen
OK
❑
N/A
❑
Speakers
OK
❑
N/A
❑
Ventilation Fan
OK
❑
N/A
❑
Comments
Training of Kiosk Owner
The installer shall provide training to the new owner for the following
points. The trainee shall write his or her initials in the final column to
indicate training has been adequate.
Checklist
Trainee’s
Initials
Demonstrate LCD module and kiosk door opening operation (refer to section
2.7).
Completed
❑
Demonstrate applicable kiosk features. Show the trainee the following
diagrams in the manual and point to each feature on the kiosk:
Figure 2.2 External Features
Figure 2.3 Internal Features
Completed
❑
Demonstrate the kiosk turn on procedure (refer to the section 2.6).
Indicate clearly the on/off switch.
Completed
❑
Explain to trainee, that for possible re-location in the future, the kiosk must
remain within the operating environment as specified in Section 2.4.
Completed
❑
Briefly discuss the individual sections of the troubleshooting procedures in
Appendix D of the manual.
Completed
❑
Provide the trainee with contact names and numbers in the event of a
breakdown.
Completed
❑
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Final Inspection
Y/N
Inspect exterior paint and metalwork for damage.
Interior has been cleared of any dust build up.
Kiosk vents are not obstructed by external factors.
The kiosk is not installed in direct sunlight.
Door is latched correctly.
Kiosk is Installed and operational
Ethernet cable is connected and working
Comments
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KIOSK DETAILS:
Kiosk serial number:
INSTALLERS DETAILS:
Completed by (Print Names):
Completed by (Signatures):
Completed by (Installers’ Company Name):
Installation Date:
Site name and Address:
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KIOSK OWNER’S DETAILS:
I have read through the above checklist, understood it, and am in agreement with all comments made. I will
retain a copy of this installation checklist on file.
Completed by (Print Name):
Completed by (Signature):
Company Name (Print):
Date:
I have received training according to the installation
procedures.
YES / NO
If “NO” please complete one of the following alternative
statements
An alternate person was trained (print name
below)
I have previously received training and do not
need further training (sign below)
I have advised the installers that I do not need
training (sign below).
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Appendix A –Goods Warranty Procedures
Neo Products service department can be contacted via the following:
SERVICE: +61 (03) 8796 2317 (AEST 8AM to 4PM)
EMAIL: service.au@neoproductsgroup.com
Warranty Return Address –62-66 Pacific Drive, Keysborough VICTORIA 3173
General Procedure
▪Department raises a Return Material Authorisation (RMA) and is responsible for freighting the
faulty component to Neo.
▪Return Material Authorisation (RMA) will be acknowledged by Neo via email or fax within 4
hours.
▪Repair target for contracted and warranty services is 5 days turnaround starting from receipt
at Neo Products (excludes return freight time).
▪Unwarranted repairs including damage caused by abnormal usage will be treated as best
endeavours and quoted at standard spare parts costing.
▪Daily reporting of all items in repair system to a nominated email address can be provided.
Logging Calls to Neo Products Service Department
A new service request must be logged via the Neo Products service department. This can be
performed via Email of Phone. In order to log a call, department must supply Neo Products with the
following information.
•Customer:
•Product:
•Date:
•Serial Number:
•Fault Description:
Return Goods RMA (Return Material Authorisation)
Return Material Authorizations are to be sent to the service email above. Responses shall be recorded
and replied to within 4 hours of receipt (EAST 8AM to 4PM) Mon to Fri, Excluding Public Holidays.
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Receipt of Goods
Once the goods are received, Neo will send a receipt acknowledgment, and the repair process will
begin.
Repair of Goods
All parts will be repaired and tested in accordance with NeoProducts quality standards. Units are
booked in and verified against the initial records. Any problems highlighted at this time will be
forwarded to the original requester.
Return Shipment of Goods
Goods that are being shipped will be tracked by the consignment number. This information will be
provided in the delivery docket at the time of dispatch. NeoProducts is responsible for return freight.
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62-66 Pacific Drive, Keysborough VICTORIA 3173
Phone: +61 (03) 9701 1511
Email: service.au@neoproductsgroup.com
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