Net2Phone yap jack User manual

JACK
Copyright © 2000 Net2Phone, Inc.
Hackensack, New Jersey U.S.A.
All Rights Reserved.
N2P-FT00884 YJ Manual_2 4/4/00 10:08 AM Page 40

JACK
User Guide
Please read the IMPORTANT SAFETY INSTRUCTIONS
beginning on Page 3 before using this product.
WARNING
The Yap Jack will not work and may be damaged if connected directly
to a digital PBX phone system; e.g., offices or hotels that provide digi-
tal lines, multiline phone systems, etc. If you wish to use the Yap Jack
with a digital PBX phone system, you must use an analog-to-digital
modem converter (not included).
Copyright Notice
No part of this User Guide may be reproduced or utilized in any form
or by any means, electronic or mechanical, including photocopying,
recording, or by any information storage and retrieval system without
the prior written consent of Net2Phone, Inc.
Copyright © 2000 by Net2Phone, Inc.
All rights reserved.
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 2

Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installing Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Internet Service Provider (ISP) . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Choosing an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
IDT ISP Service (U.S. Customers) . . . . . . . . . . . . . . . . . . . . . . . . .6
Information Needed From Your ISP . . . . . . . . . . . . . . . . . . . . . . . .6
Location of Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Registering Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Configuring Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Entering Your Account Information . . . . . . . . . . . . . . . . . . . . . . . .9
Entering Your Net2Phone Account Number . . . . . . . . . . . . . . . . .11
Entering Your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Entering Your ISP Access Phone Number . . . . . . . . . . . . . . . . . . .11
Users with a Host Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Users with Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Entering Your ISP User Name . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Entering Your ISP Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Using Your Yap Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Making a Net2Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Making a Call to Another Yap Jack . . . . . . . . . . . . . . . . . . . . . . .18
Awaiting a Call from Another Yap Jack . . . . . . . . . . . . . . . . . . . .19
Making a Call from a Regular Phone
to Another Phone (Calling Card Call) . . . . . . . . . . . . . . . . . . . . .19
Contents
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 4

Welcome
Thank you for purchasing the Yap Jack. The Yap Jack enables you
to place cost-saving calls to any other phone or Yap Jack. And, you
can also use the included Yap Time card as a calling card, to call
anywhere, anytime. Below is a list of items you need in order to set up
and use your Yap Jack:
Included:
• Yap Jack unit
• Installation Guide
• User Guide
• Telephone line cord
• AC power adaptor
• Product registration card
• Yap Time card (contains account number, PIN and can also be
used as a calling card)
You will need:
• An ordinary touch-tone telephone
• A telephone line wall jack and local phone company service with
touch tone service
• An Internet Service Provider (ISP) (You will need an ISP with
standard Internet protocols (PPP) America Online (AOL) is
currently not PPP compatible).
Rates
There are a variety of Yap Jack calling rates, depending on how
and where you call. Below is a summary of the different rates.
For the latest international rates or local access numbers (phone-
to-phone calling), please visit our website (www.yapgear.com) or
call 888-581-0842.
Yap Jack Button Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Using the Extended Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Accessing the Extended Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Extended Menu Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Description of Extended Menu Commands . . . . . . . . . . . . . . . . .23
Changing the Language of Your Yap Jack . . . . . . . . . . . . . . . . . .27
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Error Messages and Possible Causes . . . . . . . . . . . . . . . . . . . . . .29
FCC Warning Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Interference with Other Devices . . . . . . . . . . . . . . . . . . . . . . . . . .31
Consumer Information and FCC Requirements . . . . . . . . . . . . . .32
Ringer Equivalence Number (REN) . . . . . . . . . . . . . . . . . . . . . . .32
Product Service and Technical Support . . . . . . . . . . . . . . . . . . . .33
Yap Jack Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
32
WelcomeContents
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 2

Method of Call Rate
Yap Jack to Yap Jack Free (only your ISP charges apply)
Yap Jack to Phone 2.9¢ per minute in the U.S.
International rates vary
(as low as 3.9¢ per minute)
Phone to Phone 4.9¢ per minute with local
(calling card) access number (in U.S.)
7.9¢ per minute with “800” access
number (in U.S.)
Installing Your Yap Jack
Internet Service Provider (ISP)
Before using your Yap Jack, you will need to select an Internet Service
Provider (ISP) and set up an account if you do not already have one.
Please note that you must select an ISP that uses standard Internet
Point-to-Point protocol (PPP). While most ISP’s use PPP to connect,
currently America Online (AOL) does not. Thus, you will not be able
to use AOL to make Internet telephone calls with your Yap Jack. If
you already have a PPP-compatible Internet access account, you can
begin installing your Yap Jack. Please contact your ISP directly if you
have any questions regarding their PPP compatibility.
Choosing an ISP
You are responsible for selecting your own ISP account. Care should
be taken when selecting an ISP since the quality of its service could
have an impact on the quality of your Internet phone calls. For exam-
ple, you will want to utilize an ISP that has a reliable connection and
provides ease and speed in connecting to the Internet during peak
usage hours.
Choose an ISP that provides a local access number so that calls to the
network are local telephone calls. If you live in an area without local
ISP access, choose a service that provides the closest access number
to minimize your telephone charge. Check with your local telephone
company to ensure your access number is considered a local call. A
cost-effective ISP may be one that charges a fixed rate for unlimited
dial-up access.
54
InstallationWelcome
N2P-FT00884 YJ Manual_2 4/4/00 9:21 AM Page 4