Panasonic KX-UDS124 User manual

Model No. KX-UDS124
DECT Cell Station Unit (SIP)
Installation Guide
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
KX-UDS124: Software File Version 01.300 or later

Table of Contents
1 For Your Safety ........................................................................................3
2 Overview ...................................................................................................9
3 Installing the SIP Cell Stations .............................................................16
3.1 Overview of SIP Cell Stations ........................................................................................16
3.2 Connecting SIP Cell Stations .........................................................................................18
3.3 Wall Mounting ..................................................................................................................20
4 Deployment Procedure ..........................................................................22
4.1 Overview ..........................................................................................................................22
4.2 Site Planning ...................................................................................................................25
4.3 Site Survey .......................................................................................................................31
4.4 Example of How to Conduct the Site Survey ...............................................................40
4.5 Example of How to Make a Site Map .............................................................................41
4.6 Basic Network Configuration .........................................................................................42
4.7 CS Registration ...............................................................................................................46
4.8 Tree Survey ......................................................................................................................49
4.9 Configuration and PS Registration (for a system using a KX-NS1000) .....................51
4.9.1 Programming using Web Maintenance Console ............................................................51
4.9.2 Programming using the Web User Interface ..................................................................56
4.9.3 Registering S-PSs to the Super Master CS ...................................................................57
4.9.4 Programming PS Ring Group .........................................................................................58
4.10 Configuration and PS Registration (for a system using a third party SIP
server) ..............................................................................................................................65
4.10.1 Programming SIP-CSs for a Third Party SIP Server ......................................................65
4.10.2 PS Registration ..............................................................................................................66
4.11 How to back up and restore configuration data ...........................................................72
4.12 PS Area Check .................................................................................................................73
5 Troubleshooting .....................................................................................75
6 Appendix .................................................................................................77
6.1 Specifications ..................................................................................................................77
2 Installation Guide
Table of Contents

1 For Your Safety
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this DECT Cell
Station Unit (SIP) (SIP-CS) is operated or handled improperly.
WARNING
This notice means that misuse could result in
death or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must not be performed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the SIP-CS safely.
WARNING
•Do not connect or disconnect the AC plug with wet hands.
•Do not touch the SIP-CS, AC adaptor or AC adaptor cord during a lightning storm.
•Do not allow anything to rest on the AC adaptor cord or LAN cable. Do not locate the SIP-CS where the
AC adaptor cord or LAN cable may be stepped on or tripped on.
•When installing or testing a SIP-CS with an external AC adaptor, the AC adaptor should be plugged into
a wall outlet or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as
the weight of the adaptor may cause it to become disconnected.
•Make sure that you do not short the battery or cables.
•Never attempt to insert wires, pins, etc. into the vents or other holes of the SIP-CS.
•Do not splash water on the AC adaptor or the power cord, nor get them wet. Doing so can result in fire,
electric shock, or injury. If they do get wet, immediately disconnect the AC adaptor and power cord, and
contact an authorised service centre.
•Do not touch the AC adaptor for extended periods of time. Doing so can lead to low-degree burns.
•Do not make power connections that exceed the ratings for the AC outlet or power equipment. If the power
rating of a surge protector, etc. is exceeded, it can cause a fire due to heat buildup.
•Care should be taken so that objects do not fall onto, and liquids are not spilled into, the SIP-CS. Do not
subject the SIP-CS to excessive smoke, dust, moisture, mechanical vibration, shock, or direct sunlight.
•Do not place heavy objects on top of the SIP-CS.
•Do not mount the SIP-CS in a manner other than that described in this manual.
Installation Guide 3
1 For Your Safety

•The SIP-CS must only be installed and serviced by qualified service personnel. The SIP-CS should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the SIP-CS.
•Make sure that the wall that the SIP-CS will be attached to is strong enough to support the SIP-CS (approx.
290 g). If not, it is necessary for the wall to be reinforced.
•Only use the wall-mounting equipment (screws, washers) included with the SIP-CS.
•When the SIP-CS is no longer in use, make sure to detach it from the wall.
•Disconnect the SIP-CS from the AC outlet, disconnect the LAN cable, and contact the dealer if:
–The AC adaptor cord or AC plug becomes damaged or frayed.
–The SIP-CS is exposed to rain, water, or any other liquid.
–The SIP-CS is dropped or damaged.
–Internal components are exposed due to damage.
–The SIP-CS does not operate properly.
–Performance deteriorates.
•Disconnect the SIP-CS from the AC outlet and disconnect the LAN cable if the SIP-CS emits smoke, an
abnormal smell, or makes unusual noise. These conditions can cause fire or electric shock. Confirm that
smoke has stopped and contact an authorised service centre.
•Clean the AC plug periodically with a soft, dry cloth to remove dust and other debris.
•If using an AC adaptor, use only the optional AC adaptor KX-A239CE (PQLV206CE), KX-A239UK
(PQLV206E), KX-A239BX (PQLV206CE), KX-A239EJ (PQLV206E), or KX-A239AL (PQLV206AL).
•If damage to the SIP-CS exposes any internal parts, immediately disconnect the cable or cord. If the power
is supplied from the network to the SIP-CS (Power-over-Ethernet), disconnect the Ethernet cables.
Otherwise, disconnect the AC adaptor cord. Then return the SIP-CS to a service centre.
•The SIP-CS should only be connected to a power supply of the type shown on the label on the SIP-CS.
•Completely insert the AC adaptor/power plug into the AC outlet. Failure to do so may cause electric shock
and/or excessive heat resulting in a fire.
CAUTION
•Do not stretch or bend the cables. Also, do not allow anything to rest on the cables.
•Do not bundle cables that are connected to the SIP-CS with the AC power cords of machines located
nearby.
•To prevent malfunction, deformity, overheating, rust, and discolouration, do not install or place equipment
in the following types of locations:
–Locations where air ventilation is poor.
–Locations that may be exposed to sulphurous gas, such as near hot springs.
–Near devices that emit heat, such as heaters.
–Near devices that emit electromagnetic noise, such as radios or televisions.
–Near devices that emit high-frequency noise, such as sewing machines or welders.
•The SIP-CS and the cables should never be placed near or over a radiator or other heat source.
•The SIP-CS should not be placed outdoors (use indoors).
4 Installation Guide
1 For Your Safety

•The SIP-CS should not be placed near high-voltage equipment.
•The SIP-CS should not be placed on a metal object.
•The SIP-CS should be kept free of dust, moisture, high temperature (more than 40 °C), low temperature
(less than 0 °C), and vibration, and should not be exposed to direct sunlight.
•When driving the screws into the wall, be careful to avoid touching any metal laths, wire laths or metal
plates in the wall.
•Use cables that are fire-resistant or fireproof.
•Make sure the cables are securely fastened to the wall.
•The AC adaptor is used as the main disconnect device. Ensure that the AC adaptor is located near the
SIP-CS and is easily accessible.
•Disconnect the AC adaptor cord and all cables from the SIP-CS before cleaning. Clean the SIP-CS with a
soft, dry cloth. Do not use liquid, aerosol cleaners, abrasive powders, or chemical agents to clean the
SIP-CS.
•When left unused for a long period of time, disconnect the SIP-CS from the AC outlet. When the SIP-CS
receives power from a PoE power supply, disconnect the LAN cable.
•Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine
if they are adequately shielded from external RF (radio frequency) energy. (The SIP-CS operates in the
frequency range of 1880 MHz to 1900 MHz, and the output peak power level is less than 0.25 W.) Do not
use the SIP-CS in health care facilities if any regulations posted in the area instruct you not to do so.
Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio
frequency) energy.
•To ensure the security of private conversations, only connect the SIP-CS to a secure network.
•To prevent unauthorised access, only connect the SIP-CS to a network that is properly managed.
•Make sure all personal computers that are connected to the SIP-CS employ up-to-date security measures.
•To avoid unauthorised access and possible abuse of your phone system, we strongly recommend:
–Keeping the password secret.
–Changing your password regularly.
–Selecting a complex, random password that cannot be easily guessed.
•Maintain the distances listed in "Required Distances between Equipment" between equipment in order to
prevent noise, interference or the disconnection of a conversation. (The distance may vary depending on
the environment.)
Notice
SAFETY REQUIREMENTS
•Before connecting the SIP-CS, confirm that the SIP-CS supports the intended operating environment.
•If the SIP-CS does not operate properly, disconnect the AC adaptor cord and LAN cable, then connect
again.
•The SIP-CS may not operate in the event of a power failure.
•Do not move the SIP-CS while it is in use.
•Satisfactory operation, interoperability, and compatibility cannot be guaranteed with all equipment
connected to the SIP-CS, nor with all services provided by telecommunications providers over networks
connected to the SIP-CS.
SECURITY REQUIREMENTS
•Privacy of communications may not be ensured when using the wireless systems.
•Keep a copy of all important data (such as your network information) before sending the machine for
repair.
Installation Guide 5
1 For Your Safety

•The SIP-CS can store your private/confidential information. To protect your privacy/confidentiality, we
recommend that you initialise the SIP-CS to erase all user data and restore the factory default settings
before you dispose, transfer or return the SIP-CS.
Note
In this manual, the suffix of each model number (e.g., KX-UDS124CE) is omitted unless necessary.
6 Installation Guide
1 For Your Safety

Additional Information
For users in the European Union only
Information for Users on Collection and Disposal of Old Equipment and used Batteries
These symbols on the products, packaging, and/or accompanying documents mean that
used electrical and electronic products and batteries should not be mixed with general
household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take
them to applicable collection points, in accordance with your national legislation and the
Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable
resources and prevent any potential negative effects on human health and the environment
which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please
contact your local municipality, your waste disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national
legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols are only valid in the European Union. If you wish to discard these items,
please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this case it complies
with the requirement set by the Directive for the chemical involved.
Notes
•The screen shots shown in this guide are provided for reference only, and may differ from the screens
displayed on your PC.
•The contents and design of the software are subject to change without notice.
For users in Singapore only
Installation Guide 7
1 For Your Safety

For users in Hong Kong only
HK0041200202
8 Installation Guide
1 For Your Safety

2 Overview
Outline
This document describes the installation, deployment, configuration of a SIP-based DECT system that works
with a KX-NS1000 Panasonic Pure IP-PBX or a third party SIP server. In this system, SIP-based DECT
Portable Stations are used together with SIP-CSs.
Related Documentation
Administrator Guide
Describes the programming and maintenance of the SIP-CS.
Please refer to the following web site for more information:
http://panasonic.net/pcc/support/sipphone
Terminology
Air Sync Group
Air Synchronisation Group
To obtain steady air synchronisation over a wide area, it is necessary to create Air Sync Groups.
Air Sync Master CS
Primary Clock Master of an Air Sync Group
Each Air Sync Group must have a unique Air Sync Master.
Air Sync Secondary Master CS
Secondary Clock Master of an Air Sync Group
DECT
Digital Enhanced Cordless Telecommunication
Handover
Allows you to move between CS coverage areas during a conversation without disrupting the call. This is only
possible within the same Air Sync Group.
ICD
Incoming Call Distribution
ICD Group
An incoming call distribution group receives calls directed to the group. Incoming calls directed to an incoming
call distribution group are distributed to the member extensions in the group.
IPEI
International Portable Equipment Identity
Decimal, 12-digit, globally unique identification code of PSs. Specified in ETSI EN 300 175-6.
Primary CS
Primary CS for air synchronisation
PS Ring Group
A PS ring group is a group of PS extensions that receives incoming calls. Each group has a floating extension
number and name. One PS can belong to multiple groups.
Roaming
Allows you to move between coverage areas of SIP-CSs (even inter-Air Sync Group or Inter-SIP Server) when
the S-PS is idle.
S-PS
SIP-CS compatible Portable Station/Handset
Secondary CS
Secondary CS for air synchronisation
SIP-CS
SIP Cell Station
Installation Guide 9
2 Overview

Super Master CS
Master CS of Air Sync Group 1
This CS manages configuration for the whole system.
Tree Survey
The procedure to obtain a steady air synchronisation tree.
Web Maintenance Console
Used for system programming, diagnosis and administration of the KX-NS1000 via PCs. Web Maintenance
Console is accessed through a Web browser running on a networked PC.
System Overview
The SIP-CS can be connected to a SIP server via a LAN and supports S-PSs for making calls. The SIP-CS
allows for easy and cost-saving installation using an existing IP network infrastructure. Air synchronisation
technology is used for synchronising each SIP-CS.
The SIP-CS provides the following:
–Wireless systems using a converged voice and data network infrastructure.
–Wireless branch offices and wireless solutions by long distance installation on larger premises when
located on the same network.
–Reliable wireless communication using DECT technology over an IP network.
–High quality voice communication.
–Easy maintenance using wireless download.
The following is an example of SIP-CS installation using an IP network.
To obtain steady air synchronisation, create two or more Air Sync Groups to cover a wide area, as shown
below.
: Handover is working.
10 Installation Guide
2 Overview

Roaming (Inter Air Sync Group)
S-PS
Switching
Hub
SIP-CS
Super Master CS
(Air Sync Master CS1)
SIP-CS
Air Sync Group 1
Air Sync Group 1
S-PS
Handover
KX-NS1000/
SIP Server
SIP-CS
KX-NS1000/
SIP Server
SIP-CS
Air Sync Group 2
Air Sync Group 2
Switching
Hub
SIP-CS SIP-CS
S-PS
Roaming
Internet
(Air Sync
Master CS2)
Note
•You can move between the coverage areas of SIP-CSs during a conversation, without disrupting the
call. This is called "Handover" and is only possible within the same Air Sync Group. You cannot move
between Air Sync Groups during a conversation. You can only move between Air Sync Groups when
in idle status. This is called "Roaming".
•Each Air Sync Group requires an Air Sync Master CS.
•The system requires one Super Master CS to control the system as a whole. The Air Sync Master CS
of Air Sync Group 1 becomes the Super Master CS.
•All SIP-CSs of the same model consist of the same hardware and same firmware, but each SIP-CS’s
role (Master/Slave) is decided by its settings.
Installation Guide 11
2 Overview

Roaming (Inter SIP Server)
S-PS
Switching
Hub
SIP-CS
Super Master CS
(Air Sync Master CS1)
SIP-CS
Air Sync Group 1
Air Sync Group 1
in Site A
in Site A
S-PS
SIP-CS
S-PS
Switching
Hub
SIP-CS
Super Master CS
(Air Sync Master CS1)
SIP-CS
Air Sync Group 1
Air Sync Group 1
in Site B
in Site B
S-PS
KX-NS1000/
SIP Server
SIP-CS
KX-NS1000/
SIP Server
Roaming
Internet
KX-NS1000/
SIP Server
Note
•You can use an S-PS in other systems (sites), if you register it to each system beforehand. You can
register an S-PS to up to 4 systems.
•Air Sync Groups at different sites connected by a dedicated line (such as an IP-VPN), which share a
Super Master CS and a SIP Server, are considered part of the same system.
SIP Signalling and Media Stream Control Overview
Moving while in standby mode
SIP Server
S-PS S-PS
SIP (REGISTER)
SIP-CS(1) SIP-CS(2)
Move
SIP (REGISTER)
1
2
3
4
5
12 Installation Guide
2 Overview

The S-PS requests Location Registration from SIP-CS(1).
SIP-CS(1) requests SIP Registration from the SIP server.
The S-PS moves from coverage area of SIP-CS(1) to the coverage area of SIP-CS(2).
The S-PS requests Location Registration from SIP-CS(2).
SIP-CS(2) requests SIP Registration from the SIP server.
SIP registration is executed each time the S-PS performs location registration while it is idle.
Moving while talking
SIP Server
S-PS S-PS
SIP/RTP
Handover Handover
S-PS
RTP
RTP
SIP-CS(1) SIP-CS(2) SIP-CS(3)
1
2
3
4
5
6
7
The S-PS requests Location Registration to SIP-CS(1), and then the S-PS starts the call.
The S-PS moves from the coverage area of SIP-CS(1) to the coverage area of SIP-CS(2).
The S-PS requests Location Registration to the SIP-CS(2).
RTP is transferred from SIP-CS(1) to SIP-CS(2).
The S-PS moves from the coverage area of SIP-CS(2) to the coverage area of SIP-CS(3).
The S-PS requests Location Registration to the SIP-CS(3).
RTP is transferred from SIP-CS(1) to SIP-CS(3).
SIP signalling and the media stream are sent between the SIP-CS currently in use and the SIP-CS that was
being used when the call started.
System Configuration
The Air Sync Master CS of Air Sync Group 1 is the most important SIP-CS. It is called the Super Master CS.
The Super Master CS has the following roles:
•Portal for all settings.
•Management of the synchronisation tree of all SIP-CSs.
•Distribution of configuration data via Web user interface programming or configuration file programming.
•Distribution of SIP-CS and S-PS firmware data to all SIP-CSs in the system.
•Distribution of imported phonebook data to all SIP-CSs in the system.
Installation Guide 13
2 Overview

Super
Master CS
Air Sync Group 1 Air Sync Group 2 Air Sync Group n
Air Sync
Master CS
Air Sync
Master CS
Slave CS
Slave CS
Slave CS
Slave CS
Slave CS
Slave CS
Slave CS
Slave CS
Slave CS
Data flow of SIP-CSs
1. The Super Master CS distributes data to each Air Sync Master CS.
2. Each Air Sync Master CS distributes the data to all Slave CSs in the Air Sync Group. Also, the Super Master
CS distributes the data to all Slave CSs in Air Sync Group 1.
Note
•Data will be distributed until all Slave CSs in all Air Sync Groups receive the data.
•Data is distributed in the following situations:
–When the Super Master CS is started.
–When All Save is performed through the Web user interface.
–When Timed forwarding update is set.
–When Timed phonebook importing is set.
System Specifications
Specifications when connecting to a third party SIP server are as follows.
Item Maximum Number per System
S-PS 255
SIP-CS 128
(32 SIP-CSs per Air Sync Group)
Air Sync Group 8
Note
An S-PS can be registered to up to 4 systems.
14 Installation Guide
2 Overview

For specifications when connecting to a KX-NS1000, refer to the Installation Manual of the KX-NS1000.
Installation Guide 15
2 Overview

3 Installing the SIP Cell Stations
3.1 Overview of SIP Cell Stations
Names and Locations
LED
Antennas
CS ID Number
(ID: xxxxxxxxxx)
RJ45 Modular
RESET Switch
DC Jack
MAC Address
Unpacking
Unpack the box and check the items below:
SIP Cell Station 1
Screws 2
Washers 2
16 Installation Guide
3 Installing the SIP Cell Stations

LED Indications
SIP-CS State Description
General Operation •OFF: Power Off/SIP-CS Software downloading
•Green ON: Stand-by (no active calls)
•Slow green flashing: Talk (active calls) / S-PS data transfer*2
•Moderate green flashing: Busy*1
•Red ON: Fault
•Slow red flashing: Out of Service/Starting up (data link establishment ® air
synchronisation)
•Moderate red flashing: Starting up (power on ® data link establishment)
•Amber ON: Stand-by (unstable synchronisation [no active calls])
•Slow amber flashing: Talk (unstable synchronisation [active calls]) / S-PS
data transfer*2 (unstable synchronisation)
•Moderate amber flashing: Busy*1 (unstable synchronisation)
Note
LED flashing patterns are as follows:
•Slow Flashing: 60 times per minute
•Moderate Flashing: 120 times per minute
*1 All voice channels are occupied.
*2 S-PS software downloading, S-PS phonebook transferring, etc.
Installation Guide 17
3 Installing the SIP Cell Stations

3.2 Connecting SIP Cell Stations
Connecting a SIP-CS to a LAN
Notice
•Connect the SIP-CSs to the LAN only after completing network settings. For details about network
settings, see "Configuring Network Settings for Air Sync Master CS" in "4.3 Site Survey".
•When connecting a SIP-CS to the LAN, connect it to a switching hub.
Note
•Use an Ethernet straight cable with an RJ45 connector to connect the SIP-CS to a switching hub. The
cable should be a 10BASE-T/100BASE-TX CAT 5 (Category 5) or higher cable, and the diameter of
the cable must be 6.5 mm or less.
•It is possible to connect the SIP-CS to the LAN while registering the SIP-CS to the SIP server.
1. Connect the cable to the SIP-CS.
Ethernet Cable
2. Pass the cable through the groove of the SIP-CS in one of the following three ways.
To a Switching Hub
To a
Switching
Hub
To a Switching Hub
12 31
3. Connect the other end of the cable to the switching hub.
18 Installation Guide
3 Installing the SIP Cell Stations

Connecting an AC Adaptor to a SIP-CS
SIP-CSs comply with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on your
network, these SIP-CSs can receive the necessary power supply from the network through the network cable.
In this case, no AC adaptor is needed for the SIP-CSs.
However, if PoE is not available, you will need to connect an AC adaptor to the SIP-CS.
WARNING
When installing or testing a SIP-CS with an external AC adaptor, the AC adaptor should be plugged
into a wall outlet or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the adaptor may cause it to become disconnected.
Note
Use only the optional AC adaptor KX-A239 for the SIP-CS. For details about the optional AC adaptor, refer
to "AC Adaptor" in "6 Appendix".
1. Connect the AC adaptor cord to the SIP-CS.
AC Adaptor Cord
2. Pass the cord through the groove of the SIP-CS in one of the following three ways.
To AC Adaptor
KX-A239
2
To AC Adaptor
KX-A239
3
To AC Adaptor
KX-A239
11
3. Connect the AC adaptor to an AC outlet.
Installation Guide 19
3 Installing the SIP Cell Stations

3.3 Wall Mounting
Mounting
WARNING
•Make sure that the wall that the SIP-CS will be attached to is strong enough to support the
SIP-CS (approx. 290 g). If not, it is necessary for the wall to be reinforced.
•Only use the wall-mounting equipment (screws, washers) included with the SIP-CS.
•When the SIP-CS is no longer in use, make sure to detach it from the wall.
CAUTION
•When driving the screws into the wall, be careful to avoid touching any metal laths, wire laths or metal
plates in the wall.
•Do not stretch or bend the cables. Also, do not allow anything to rest on the cables.
•Use cables that are fire-resistant or fireproof.
•The SIP-CS and the cables should never be placed near or over a radiator or other heat source.
•Do not bundle cables that are connected to the SIP-CS with the AC power cords of machines located
nearby.
•Make sure the cables are securely fastened to the wall.
Notice
Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of
improper installation or operation inconsistent with this documentation.
1. Place the reference for wall mounting on the wall to mark the 2 screw positions.
2. Install the 2 screws and washers (included) into the wall.
Note
•Make sure that the screw heads are at the same distance from the wall.
•Install the screws perpendicular to the wall.
3. Hook the SIP-CS on the screw heads.
Washer
Drive the screw
to this point.
20 Installation Guide
3 Installing the SIP Cell Stations