Net2Phone Yap Jack Pro User manual

All Rights Reserved
The use, disclosure, modification, transfer or transmittal of this work for
any purpose, in any form, or by any means, without the written
permission from Net2Phone is strictly forbidden.
Rev. 1.0, 2003
Disclaimer
DisclaimerDisclaimer
Disclaimer
The content of this manual is subject to change without notice and
should not be construed as a commitment by the distributor or
Net2Phone. This manual is furnished for informational use only and
Net2Phone assumes no responsibility or liability for any errors or
inaccuracies that may appear herein.
Any Net2Phone services provided through this Equipment are not
intended to replace or be a substitute for primary line voice services or
Plain Old Telephone Service (“POTS”) and are not meant to provide
guaranteed Automatic Number Identification or Automatic Location
Information capabilities associated with 911 or E911 services or to
permit access to 411 directory assistance services. Net2Phone will not
be liable for any damages, expenses, liabilities, risks, or harms arising
out of or related to the Net2Phone services provided through this
Equipment.

Yap Jack Pro User’s Guide
i
Table of Contents
1Welcome.........................................................................................1
Overview .........................................................................................1
Product Features.............................................................................2
Package Contents...........................................................................4
System and Service Requirements.................................................4
Using this Guide..............................................................................6
Symbols ...................................................................................7
Yap Jack Pro Interface....................................................................8
2Getting Started...............................................................................9
Overview .........................................................................................9
Setting up your Yap Jack Pro..........................................................9
Entering Yap Jack Pro Account and ISP Information....................11
Account Information ...............................................................12
ISP Information.......................................................................12
Checking Advanced Setup Information .........................................15
Changing Your Telephone Dialing Mode................................15
Disabling Call Waiting ............................................................16
Entering Your Contact Email Address....................................17
Placing a Test Call.........................................................................18
3Yap Jack Pro Calling...................................................................21
Overview .......................................................................................21
Calling Experience.........................................................................22
Call Information .............................................................................22
Telephone Number Called .....................................................23
Call Status..............................................................................23
CallTime Confirm....................................................................24
Cost of Call.............................................................................25
Volume...................................................................................25
Connection Indicator Lights...........................................................25
Calling Regular Telephones..........................................................25
Disconnect Mode....................................................................25
Stay Connected Mode............................................................27
Calling Other Net2Phone Devices.................................................29
Disconnect Mode....................................................................29
Stay Connected Mode............................................................31
Calling a Recently Dialed Number.................................................32
Receiving a Call from another Net2Phone Device.........................33

Yap Jack Pro User’s Guide
ii
4Setting Receipt Options..............................................................35
Overview .......................................................................................35
Disabling Receipt Printing .............................................................35
Setting the Time Zone...................................................................36
Using Daylight Savings Time.........................................................37
Adding your Company Name ........................................................38
Entering your Markup Percentage.................................................39
5Configuring Your Device ............................................................41
Overview .......................................................................................41
LCD Menu System ........................................................................41
Basic Setup............................................................................41
Advanced Setup.....................................................................42
Accept Call.............................................................................43
Upgrade .................................................................................44
Self Test.................................................................................44
Information .............................................................................44
Lock Menus............................................................................44
Navigating the LCD Menu .............................................................45
LCD Menu Flow......................................................................45
Using the Menu......................................................................46
Basic Setup...................................................................................47
Navigating the Basic Setup Menu..........................................48
Account Configuration Sub-Menu...........................................49
Navigating the Account Configuration Sub-Menu............49
ISP Configuration Sub-Menu..................................................50
Navigating the ISP Configuration Sub-Menu...................51
Primary ISP Sub-Menu....................................................52
Backup ISP Sub-Menu....................................................54
Navigating the Backup ISP Sub-Menu............................55
Advanced Setup............................................................................56
Navigating the Advanced Setup Menu...................................57
Administration Sub-Menu.......................................................58
Navigating the Administration Sub-Menu........................59
Dialing Setup Sub-Sub-Menu..........................................60
Display Setup Sub-Sub-Menu.........................................61
Receipt Setup Sub-Sub-Menu.........................................63
Device Setup Sub-Menu ........................................................67
Navigating the Device Setup Sub-Menu..........................69
Contact Information Sub-Menu...............................................70
Navigating the Contact Information Sub-Menu................71
System Sub-Menu..................................................................71
Modem Country Codes..................................................................71

Yap Jack Pro User’s Guide
iii
6Using Other Features..................................................................73
Overview .......................................................................................73
Lock the Menus.............................................................................73
Testing Your ISP Connection........................................................74
Changing the Display Language....................................................75
Adding a Custom Name ................................................................76
Displaying the Call Duration After the Call.....................................76
Displaying the Cost of the Call ......................................................77
Setting a Dialing Prefix..................................................................78
Using Masked Dialing....................................................................79
Changing the Voice Headers Setting.............................................80
Changing the Frames per Packet Setting......................................80
Getting Product Information...........................................................81
Upgrading the Yap Jack Pro Firmware..........................................82
Resetting All Settings to Factory Default.......................................82
7Entering Information...................................................................85
Overview .......................................................................................85
Using the Telephone Keypad........................................................85
Telephone Keypad Map.........................................................86
Navigating the LCD Entry Fields....................................................87
Backspace/Delete (*)..............................................................87
Reset (# or Menu/Exit) ...........................................................87
Scrolling (,,,).............................................................87
8FAQs.............................................................................................89
9Product Specifications................................................................95
Model.............................................................................................95
Standards and Protocols...............................................................95
Electrical........................................................................................95
Environmental................................................................................95
10 FCC Information ..........................................................................97
ACTA FCC Part 68 Customer Information.....................................97
Part 15...........................................................................................99
11 Appendix:ErrorMessages...........................................................101
Index..................................................................................................103

Yap Jack Pro User’s Guide – Chapter 1
1
1 Welcome
Overview
Congratulations on purchasing the Yap Jack Pro! The
Yap Jack Pro is a dial-up voice over IP (VoIP) device
intended mainly for use in Internet cafés and public call
shops. Key features for these businesses include the
ability for Internet café/call shop owners to mark up the
cost of each call, output a branded call receipt to a serial
printer, and enable customers to make inexpensive calls
over the Internet using a standard analog telephone. The
printed receipt provides a record of the call information,
such as the date, the number called, the start and end
times, and the total charge for the call.
To use the Yap Jack Pro, all you need is a dial-up PPP
account with a local Internet service provider (ISP), a Yap
Jack Pro account an analog telephone, local telephone
service, and a serial receipt printer. If you’re all set up
with these items, you’re ready to go!
This chapter describes:
 Product Features
 Package Contents
 System and Service
Requirements
 Using this Guide
 Yap Jack Pro Interface
1

Yap Jack Pro User’s Guide – Chapter 1
2
Product Features
Feature highlights include:


 Easy Configuration—Using the LCD display
and your telephone handset, you can quickly
enter your ISP and Yap Jack Pro account
information. You can also easily configure your
device with optional features the same way!


 ISP Connection Options—You can choose to
keep your Yap Jack Pro connected to your ISP or
disconnect after each call.


 Primary and Backup ISP Configurations—You
can specify a primary and backup dial-up ISP
and the amount of times each dial-up call is
attempted. The default setting is 3 times.


 ISP Self-Test—Quickly check to see if your ISP
access is up and running properly.


 Custom Device Name—You can configure the
Yap Jack Pro to display a custom name (up to 16
characters) on the LCD. The default display is Yap
Jack Pro * Ready *. For example, if you
enter “Good Morning” as the Custom Name, the
LCD will display Good Morning * Ready *.


 Language Support—You can view the LCD
menu and device functionality in three languages:
English, Spanish, and French. The default
language is English.


 Receipt Printing—The Yap Jack Pro can print a
receipt at the end of each call, detailing your
company name, the date, the telephone number
called, the start and end times of the call, and
total cost of the call (including markup).


 Customized Company Name—You can
customize the company name that appears on
the printed receipts, or, if you prefer, you can
have the receipts printed without a company
name.


 Audible Dial Tone—When you press the @
button on the Yap Jack Pro, you will hear a dial
tone, alerting you that the device is ready for you
to enter the destination phone number.

Yap Jack Pro User’s Guide – Chapter 1
3


 Markup Capabilities—The Yap Jack Pro allows
you to set the percentage that you would like to
charge callers above and beyond your cost for
the call. The markup percentage determines how
much money you will make from each call. The
total cost of the call, including markup, is printed
on the receipt at the end of the call.


 Masked Dialing—This feature enables you to
insert the international dialing prefix for the
country you are in so that when you make an
outgoing international call, you will not need to
dial the US prefix of “011.” This feature makes
dialing international calls more natural to use.


 Dialing Prefix—The Yap Jack Pro supports
automatically inserting a prefix (such as “9” to
gain access to an outside line) prior to the dialed
ISP access number.


 Call Waiting Block/Enable—If you have Call
Waiting set up on your telephone line, you can
easily block and enable it each time you use the
device so your calls won’t be interrupted.


 Device-to-Device Calling—Save even more by
calling friends, family members and co-workers
who have a Yap Jack Pro or one of the following
devices powered by Net2Phone: IP Phone,
Linksys Voice Router, PRO, 2-Port Gateway, and
MAX gateways.


 Call Duration Display—View the elapsed time of
the call while the call is in progress, with the
option of viewing it at the conclusion of the call,
as well.


 Cost of Call Display –Select whether or not you
would like to view the cost of the call while the
call is in progress.


 View/Dial Recently Dialed Numbers—The Yap
Jack Pro stores the most recent ten dialed
numbers for easy viewing access and redial
capabilities.


 Mute—During a call, you can press the @ button
to mute the call so that you won’t be heard by the
person on the other end of the call. To disable
the mute function, press @ again.

Yap Jack Pro User’s Guide – Chapter 1
4


 Menu Locking—You can lock the Yap Jack Pro so
that the menu system cannot be accessed without
the entry of a preset password.


 Immediate Configuration Changes—For most
menu changes (except for changing the language
& upgrading), a reboot of the device is no longer
necessary. The modifications will take effect
immediately.


 Remote Upgrades—Keep your Yap Jack Pro
up-to-date with the latest features and
functionality.


 Specific Error Messages—If a call attempt is
unsuccessful, the Yap Jack Plus displays
messages specific to the issue causing the
problem. This will help you determine what steps
to take to address the problem.


 Remote Technical Support—If you’d like to
receive frequent updates, tips and upgrade
notifications on your Yap Jack Pro, you can
provide us with your contact email address and
telephone number, as well as allow technical
support to send message notifications on the
device itself. (Highly recommended!)
Package Contents
You should find the following contents in your Yap Jack
Pro package:


 Yap Jack Pro device


 Power adapter (24 VDC, 250mA)


 One telephone cable (RJ-11)


 Quick Start Guide


 User’s Guide (if not available in your package,
please contact your distributor)


 Warranty card
System and Service Requirements
You’ll need the following items/services to use your Yap
Jack Pro: