Net2Phone Yap Jack Pro User manual

All Rights Reserved
The use, disclosure, modification, transfer or transmittal of this work for
any purpose, in any form, or by any means, without the written
permission from Net2Phone is strictly forbidden.
Rev. 1.0, 2003
Disclaimer
DisclaimerDisclaimer
Disclaimer
The content of this manual is subject to change without notice and
should not be construed as a commitment by the distributor or
Net2Phone. This manual is furnished for informational use only and
Net2Phone assumes no responsibility or liability for any errors or
inaccuracies that may appear herein.
Any Net2Phone services provided through this Equipment are not
intended to replace or be a substitute for primary line voice services or
Plain Old Telephone Service (“POTS”) and are not meant to provide
guaranteed Automatic Number Identification or Automatic Location
Information capabilities associated with 911 or E911 services or to
permit access to 411 directory assistance services. Net2Phone will not
be liable for any damages, expenses, liabilities, risks, or harms arising
out of or related to the Net2Phone services provided through this
Equipment.

Yap Jack Pro User’s Guide
i
Table of Contents
1Welcome.........................................................................................1
Overview .........................................................................................1
Product Features.............................................................................2
Package Contents...........................................................................4
System and Service Requirements.................................................4
Using this Guide..............................................................................6
Symbols ...................................................................................7
Yap Jack Pro Interface....................................................................8
2Getting Started...............................................................................9
Overview .........................................................................................9
Setting up your Yap Jack Pro..........................................................9
Entering Yap Jack Pro Account and ISP Information....................11
Account Information ...............................................................12
ISP Information.......................................................................12
Checking Advanced Setup Information .........................................15
Changing Your Telephone Dialing Mode................................15
Disabling Call Waiting ............................................................16
Entering Your Contact Email Address....................................17
Placing a Test Call.........................................................................18
3Yap Jack Pro Calling...................................................................21
Overview .......................................................................................21
Calling Experience.........................................................................22
Call Information .............................................................................22
Telephone Number Called .....................................................23
Call Status..............................................................................23
CallTime Confirm....................................................................24
Cost of Call.............................................................................25
Volume...................................................................................25
Connection Indicator Lights...........................................................25
Calling Regular Telephones..........................................................25
Disconnect Mode....................................................................25
Stay Connected Mode............................................................27
Calling Other Net2Phone Devices.................................................29
Disconnect Mode....................................................................29
Stay Connected Mode............................................................31
Calling a Recently Dialed Number.................................................32
Receiving a Call from another Net2Phone Device.........................33

Yap Jack Pro User’s Guide
ii
4Setting Receipt Options..............................................................35
Overview .......................................................................................35
Disabling Receipt Printing .............................................................35
Setting the Time Zone...................................................................36
Using Daylight Savings Time.........................................................37
Adding your Company Name ........................................................38
Entering your Markup Percentage.................................................39
5Configuring Your Device ............................................................41
Overview .......................................................................................41
LCD Menu System ........................................................................41
Basic Setup............................................................................41
Advanced Setup.....................................................................42
Accept Call.............................................................................43
Upgrade .................................................................................44
Self Test.................................................................................44
Information .............................................................................44
Lock Menus............................................................................44
Navigating the LCD Menu .............................................................45
LCD Menu Flow......................................................................45
Using the Menu......................................................................46
Basic Setup...................................................................................47
Navigating the Basic Setup Menu..........................................48
Account Configuration Sub-Menu...........................................49
Navigating the Account Configuration Sub-Menu............49
ISP Configuration Sub-Menu..................................................50
Navigating the ISP Configuration Sub-Menu...................51
Primary ISP Sub-Menu....................................................52
Backup ISP Sub-Menu....................................................54
Navigating the Backup ISP Sub-Menu............................55
Advanced Setup............................................................................56
Navigating the Advanced Setup Menu...................................57
Administration Sub-Menu.......................................................58
Navigating the Administration Sub-Menu........................59
Dialing Setup Sub-Sub-Menu..........................................60
Display Setup Sub-Sub-Menu.........................................61
Receipt Setup Sub-Sub-Menu.........................................63
Device Setup Sub-Menu ........................................................67
Navigating the Device Setup Sub-Menu..........................69
Contact Information Sub-Menu...............................................70
Navigating the Contact Information Sub-Menu................71
System Sub-Menu..................................................................71
Modem Country Codes..................................................................71

Yap Jack Pro User’s Guide
iii
6Using Other Features..................................................................73
Overview .......................................................................................73
Lock the Menus.............................................................................73
Testing Your ISP Connection........................................................74
Changing the Display Language....................................................75
Adding a Custom Name ................................................................76
Displaying the Call Duration After the Call.....................................76
Displaying the Cost of the Call ......................................................77
Setting a Dialing Prefix..................................................................78
Using Masked Dialing....................................................................79
Changing the Voice Headers Setting.............................................80
Changing the Frames per Packet Setting......................................80
Getting Product Information...........................................................81
Upgrading the Yap Jack Pro Firmware..........................................82
Resetting All Settings to Factory Default.......................................82
7Entering Information...................................................................85
Overview .......................................................................................85
Using the Telephone Keypad........................................................85
Telephone Keypad Map.........................................................86
Navigating the LCD Entry Fields....................................................87
Backspace/Delete (*)..............................................................87
Reset (# or Menu/Exit) ...........................................................87
Scrolling (,,,).............................................................87
8FAQs.............................................................................................89
9Product Specifications................................................................95
Model.............................................................................................95
Standards and Protocols...............................................................95
Electrical........................................................................................95
Environmental................................................................................95
10 FCC Information ..........................................................................97
ACTA FCC Part 68 Customer Information.....................................97
Part 15...........................................................................................99
11 Appendix:ErrorMessages...........................................................101
Index..................................................................................................103

Yap Jack Pro User’s Guide – Chapter 1
1
1 Welcome
Overview
Congratulations on purchasing the Yap Jack Pro! The
Yap Jack Pro is a dial-up voice over IP (VoIP) device
intended mainly for use in Internet cafés and public call
shops. Key features for these businesses include the
ability for Internet café/call shop owners to mark up the
cost of each call, output a branded call receipt to a serial
printer, and enable customers to make inexpensive calls
over the Internet using a standard analog telephone. The
printed receipt provides a record of the call information,
such as the date, the number called, the start and end
times, and the total charge for the call.
To use the Yap Jack Pro, all you need is a dial-up PPP
account with a local Internet service provider (ISP), a Yap
Jack Pro account an analog telephone, local telephone
service, and a serial receipt printer. If you’re all set up
with these items, you’re ready to go!
This chapter describes:
 Product Features
 Package Contents
 System and Service
Requirements
 Using this Guide
 Yap Jack Pro Interface
1

Yap Jack Pro User’s Guide – Chapter 1
2
Product Features
Feature highlights include:


 Easy Configuration—Using the LCD display
and your telephone handset, you can quickly
enter your ISP and Yap Jack Pro account
information. You can also easily configure your
device with optional features the same way!


 ISP Connection Options—You can choose to
keep your Yap Jack Pro connected to your ISP or
disconnect after each call.


 Primary and Backup ISP Configurations—You
can specify a primary and backup dial-up ISP
and the amount of times each dial-up call is
attempted. The default setting is 3 times.


 ISP Self-Test—Quickly check to see if your ISP
access is up and running properly.


 Custom Device Name—You can configure the
Yap Jack Pro to display a custom name (up to 16
characters) on the LCD. The default display is Yap
Jack Pro * Ready *. For example, if you
enter “Good Morning” as the Custom Name, the
LCD will display Good Morning * Ready *.


 Language Support—You can view the LCD
menu and device functionality in three languages:
English, Spanish, and French. The default
language is English.


 Receipt Printing—The Yap Jack Pro can print a
receipt at the end of each call, detailing your
company name, the date, the telephone number
called, the start and end times of the call, and
total cost of the call (including markup).


 Customized Company Name—You can
customize the company name that appears on
the printed receipts, or, if you prefer, you can
have the receipts printed without a company
name.


 Audible Dial Tone—When you press the @
button on the Yap Jack Pro, you will hear a dial
tone, alerting you that the device is ready for you
to enter the destination phone number.

Yap Jack Pro User’s Guide – Chapter 1
3


 Markup Capabilities—The Yap Jack Pro allows
you to set the percentage that you would like to
charge callers above and beyond your cost for
the call. The markup percentage determines how
much money you will make from each call. The
total cost of the call, including markup, is printed
on the receipt at the end of the call.


 Masked Dialing—This feature enables you to
insert the international dialing prefix for the
country you are in so that when you make an
outgoing international call, you will not need to
dial the US prefix of “011.” This feature makes
dialing international calls more natural to use.


 Dialing Prefix—The Yap Jack Pro supports
automatically inserting a prefix (such as “9” to
gain access to an outside line) prior to the dialed
ISP access number.


 Call Waiting Block/Enable—If you have Call
Waiting set up on your telephone line, you can
easily block and enable it each time you use the
device so your calls won’t be interrupted.


 Device-to-Device Calling—Save even more by
calling friends, family members and co-workers
who have a Yap Jack Pro or one of the following
devices powered by Net2Phone: IP Phone,
Linksys Voice Router, PRO, 2-Port Gateway, and
MAX gateways.


 Call Duration Display—View the elapsed time of
the call while the call is in progress, with the
option of viewing it at the conclusion of the call,
as well.


 Cost of Call Display –Select whether or not you
would like to view the cost of the call while the
call is in progress.


 View/Dial Recently Dialed Numbers—The Yap
Jack Pro stores the most recent ten dialed
numbers for easy viewing access and redial
capabilities.


 Mute—During a call, you can press the @ button
to mute the call so that you won’t be heard by the
person on the other end of the call. To disable
the mute function, press @ again.

Yap Jack Pro User’s Guide – Chapter 1
4


 Menu Locking—You can lock the Yap Jack Pro so
that the menu system cannot be accessed without
the entry of a preset password.


 Immediate Configuration Changes—For most
menu changes (except for changing the language
& upgrading), a reboot of the device is no longer
necessary. The modifications will take effect
immediately.


 Remote Upgrades—Keep your Yap Jack Pro
up-to-date with the latest features and
functionality.


 Specific Error Messages—If a call attempt is
unsuccessful, the Yap Jack Plus displays
messages specific to the issue causing the
problem. This will help you determine what steps
to take to address the problem.


 Remote Technical Support—If you’d like to
receive frequent updates, tips and upgrade
notifications on your Yap Jack Pro, you can
provide us with your contact email address and
telephone number, as well as allow technical
support to send message notifications on the
device itself. (Highly recommended!)
Package Contents
You should find the following contents in your Yap Jack
Pro package:


 Yap Jack Pro device


 Power adapter (24 VDC, 250mA)


 One telephone cable (RJ-11)


 Quick Start Guide


 User’s Guide (if not available in your package,
please contact your distributor)


 Warranty card
System and Service Requirements
You’ll need the following items/services to use your Yap
Jack Pro:

Yap Jack Pro User’s Guide – Chapter 1
5


 Access to a dial-up Internet service provider
(ISP) that is PPP compatible


 At least one valid ISP account


 A Yap Jack Pro account number and PIN


 Any conventional analog telephone


 A telephone line wall jack


 Local telephone company service


 Configurable serial receipt printer (if using a non-
configurable printer, see Section 2, Getting
Started, for the required settings)

Yap Jack Pro User’s Guide – Chapter 1
6
Using this Guide
This guide is for Yap Jack Pro users and describes how to
use the device. Highlights include:
For information on… Go to…
Product features and
components Chapter 1, Welcome
System requirements Chapter 1, Welcome
Basic device setup Chapter 2, Getting Started
Initial configuration Chapter 2, Getting Started
Calling phones and
Net2Phone devices Chapter 3, Placing and
Receiving Calls
Printing a receipt
containing call
information
Chapter 4, Setting Receipt
Options
Setting the markup
percentage for calls Chapter 4, Setting Receipt
Options
Setting the local time Chapter 4, Setting Receipt
Options
LCD menu system
navigation Chapter 5, Configuring your
Device
ISP connection testing Chapter 6, Using Other
Features
Locking the menus Chapter 6, Using Other
Features
Firmware upgrades Chapter 6, Using Other
Features
Telephone keypad
entry Chapter 7, Entering
Information
Frequently Asked
Questions Chapter 8, FAQs

Yap Jack Pro User’s Guide – Chapter 1
7
Symbols
Throughout the manual, you’ll see information highlighted
for you with the following fun symbol icons:
Symbol Represents
Chapter Description
Note
Tip
Important

Yap Jack Pro User’s Guide – Chapter 1
8
Yap Jack Pro Interface
The Yap Jack Pro interface consists of an LCD screen and
five buttons. The picture below describes each interface
element and its purpose.
@ button:
Press to initiate a
call or enable the
mute function
while a call is in
pro
g
ress.
OK button:
Press to accept
setting changes
when in the menu or
to initiate a call when
viewing the recently
dialed numbers.
Menu/Exit button:
Press to enter the
LCD menu system,
exit menu items and
settings, disconnect
from the ISP or end
a call.
Down/left button:
Press to scroll down or
to the left in
configuration settings
or to view the recently
dialed numbers list.
LCD display
Up/right button:
Press to scroll up
or to the right in
configuration
settings or to
navigate through
the recently dialed
numbers list.

Yap Jack Pro User’s Guide – Chapter 2
9
2 Getting Started
Overview
To start using your Yap Jack Pro, you simply have to:
1. Set up the device
2. Enter ISP and Yap Jack Pro account information
3. Check advanced setup information
4. Test your ISP connection
Once you finish the four steps above, you’ll be all set to
make and receive telephone calls using your Yap Jack Pro!
This chapter describes how to:
 Set up your Yap Jack Pro
 Enter ISP and Yap Jack Pro
account information
 Check advanced setup information
 Test your ISP connection
Setting up your Yap Jack Pro
2

Yap Jack Pro User’s Guide – Chapter 2
10
To set up and connect your device:
1. Connect the Yap Jack Pro into your telephone
jack.
•Plug one end of the telephone cable (RJ-11)
into the Line port on the back of the device.
•Plug the other end into a working telephone
wall jack.
2. Connect your telephone into the Yap Jack Pro.
•Plug the RJ-11 cable from your telephone
into the Phone port on the back of the
device.
3. Connect the serial cable to a receipt printer and
power up the printer.
 Make sure the printer has the following
settings:
o9600 baud
o8 bit
o1 stop bit
oNo parity
If you are using a printer that is non-
configurable, please be sure that it uses the
above settings. If you are using a
configurable printer, use the above
guidelines when defining the settings.
4. Power up the Yap Jack Pro.
•Plug the power supply into an AC outlet and
plug its power cable into the DC IN port on
the rear of the device.
The device powers-up immediately. You will
hear three beeps, the lights will glow, and
the display will read Initializing
Please Wait… and then Yap Jack Pro
* Ready *.

Yap Jack Pro User’s Guide – Chapter 2
11
Entering Yap Jack Pro Account
and ISP Information
Now that you’re all connected, you need to configure the
device with your Net2Phone account and ISP information
so that you can place calls.
If you try to place a call before the information has been
entered, the device will perform a check, and if any
information is missing, you will be prompted to enter each
field one at a time.
One of Yap Jack Pro’s useful features is the ability to
specify two different sets of ISP information: Primary ISP
and Backup ISP. If you have two separate ISP accounts,
you will be able to enter one account’s information (ISP
phone number, name, password, and access type) as the
Primary ISP and the other account’s information as the
Backup ISP. If you only have one ISP account, you can
enter your account information as the Primary ISP and
then use the Backup ISP to specify a secondary access
number.
Please have all account information ready and be
prepared to enter your:


 Yap Jack Pro account number


 Net2Phone personal identification number (PIN)


 ISP access telephone numbers for both your
primary and backup ISPs


 ISP user name (only if needed by your primary
and/or backup ISP)


 ISP password (only if needed by your primary
and/or backup ISP)
For detailed information on how to navigate
and use the LCD menu system, see Chapter
5, Configuring Your Device.
The following instructions assume that no
Yap Jack Pro account or ISP information
has been entered. If your device has been
pre-configured, you can skip to the section
entitled Checking Advanced Setup
Information later in this chapter.

Yap Jack Pro User’s Guide – Chapter 2
12
Account Information
To enter your account information:
1. When Yap Jack Pro * Ready * is displayed
on the LCD, press the Menu/Exit button.
2. Select the >Basic Setup menu item by
pressing the OK button.
3. Using the down (

) button, move to the
>Account Config menu option and press the
OK button.
4. Select >Account Number by pressing the OK
button.
The Account Number entry field displays.
5. Pick up your telephone handset, and, using your
telephone keypad, enter your Yap Jack Pro
account number.
6. To save your entry, press the OK button.
7. Using the down (

) button, select >PIN and
press the OK button.
The PIN entry field displays.
8. Pick up your telephone handset, and, using your
telephone keypad, enter the PIN associated with
your account number.
9. To save your entry, press the OK button.
ISP Information
To enter your ISP information:
1. Press the Menu/Exit button to return to the Basic
Setup menu.
2. Using the down (

) button, select >ISP Config
and press the OK button.
3. Select >Primary ISP by pressing the OK
button.
If you only have one ISP, you can enter that
ISP’s main access number as the Primary
ISP and a secondary access number for the
same ISP as the Backup ISP.
4. Select >ISP Phone Num. by pressing the OK
button.
The ISP Phone Num. entry field displays.

Yap Jack Pro User’s Guide – Chapter 2
13
5. Pick up your telephone handset, and, using your
telephone keypad, enter your primary ISP’s
access telephone number.
If your phone line requires you to dial a
prefix to access an outside line (for
example, some business phones require
that you dial a 9 to access an outside line),
refer to the Setting a Dialing Prefix section in
Chapter 6, Using Other Features.
All information entered on your telephone
keypad is displayed on the Yap Jack Pro
LCD screen. Please check the LCD as you
enter information.
6. To save your entry, press the OK button.
7. If your primary ISP does not require a user name
and password, skip to step 14.
OR
If your primary ISP requires a user name, then
select >ISP Name by pressing the down (

)
button and then pressing OK.
The ISP User Name entry field displays.
8. Pick up your telephone handset, and, using your
telephone keypad, enter the user name for your
ISP account.
To find out how to enter letters and symbols
in your Yap Jack Pro, use the telephone
keypad map located in Chapter 7, Entering
Information.
Press the * key on your telephone keypad to
back up and delete any character entered.
9. To save your entry, press the OK button.
10. If your primary ISP requires a password, then
select >ISP Password by pressing the down
(

) button and then pressing OK.
The ISP Password entry field displays.
11. Using your telephone keypad, enter your
password.
12. To save your entry, press the OK button.

Yap Jack Pro User’s Guide – Chapter 2
14
13. If you would like to enter backup ISP information,
continue with step 14.
OR
If you do not want to enter backup ISP
information, press the Menu/Exit button until the
LCD displays Yap Jack Pro * Ready *, and
hang up your telephone handset.
14. Press the Menu/Exit button once to return to the
ISP Config menu.
15. Using the down (

) button, select >Backup ISP
and press the OK button.
16. Select >ISP Phone Num. by pressing the OK
button.
The ISP Phone Num. entry field displays.
17. Pick up your telephone handset, and, using the
keypad on your handset, enter your primary ISP’s
access telephone number.
18. To save your entry, press the OK button.
19. If your backup ISP does not require a user name
and password, skip to step 25.
OR
If your backup ISP requires a user name, then
select >ISP User Name by pressing the down
(

) button and then pressing OK.
The ISP User Name entry field displays.
20. Pick up your telephone handset, and, using your
telephone keypad, enter the user name for your
ISP account.
21. To save your entry, press the OK button.
22. If your backup ISP requires a password, then
select >ISP Password by pressing the down
(

) button and then pressing OK.
The ISP Password entry field displays.
23. Pick up your telephone handset, and, using your
telephone keypad, enter your password.
24. To save your entry, press the OK button.
25. Press the Menu/Exit button until the LCD
displays Yap Jack Pro * Ready *, and hang
up your telephone handset.