NETGEAR WNA3100M User manual

350 East Plumeria Drive
San Jose, CA 95134
USA
January 2012
202-10920-01
v1.0
NETGEAR N300 Wireless
Mini USB Adapter
WNA3100M
User Manual
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
© 2012 NETGEAR, Inc. All rights reserved
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated
into any language in any form or by any means without the written permission of NETGEAR, Inc.
Technical Support
Thank you for choosing NETGEAR. To register your product, get the latest product updates, get support online, or
for more information about the topics covered in this manual, visit the Support website at
http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/app/answers/detail/a_id/984.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of
NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change
without notice. Other brand and product names are registered trademarks or trademarks of their respective
holders. © 2011 NETGEAR, Inc. All rights reserved.
Statement of Conditions
To improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes
to the products described in this document without notice. NETGEAR does not assume any liability that may occur
due to the use, or application of, the product(s) or circuit layout(s) described herein.
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Contents
Chapter 1 Set Up Your Wireless Adapter
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
NETGEAR Genie Desktop Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
NETGEAR Genie Home. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Join a Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Network Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Join a Network or Connect to a Different Network . . . . . . . . . . . . . . . . .10
Join a Hidden Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Chapter 2 Maintenance
Other Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Remove the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Appendix A Supplemental Information
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Appendix B Notification of Compliance
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1. Set Up Your Wireless Adapter
This chapter includes the following sections:
• Package Contents
• Status LED
• NETGEAR Genie Desktop Icon
• NETGEAR Genie Home
• Join a Wireless Network
For help installing your wireless-N USB adapter, see the installation guide that came in the
package.
For more information about the topics covered in this manual, visit the support website at
http://support.netgear.com.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
Package Contents
Your adapter comes with a Resource CD. Depending on the location where you purchased it,
either a USB cable or an adapter cradle with a USB cable comes in the package too.
N130 Wireless Micro USB Adapter
WNA3100M
Resource CD
N300 Wireless Adapter
Your package contents looks like this:
Figure 1. Package contents
Status LED
The LED shows the status of the wireless link as explained in the following table.
Wireless-N USB Adapter LED Meaning
Off • The wireless-N USB adapter is not plugged in to the USB port.
• The wireless-N USB adapter is in power save mode (default from
power-up or reset).
Blinking • The wireless-N USB adapter is scanning for a network.
• The wireless-N USB adapter is sending or receiving data.
Solid The wireless-N USB adapter is connected to a wireless network, but
it is not sending or receiving data.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
NETGEAR Genie Desktop Icon
When you install your adapter, the NETGEAR Genie icon appears in the Windows system
tray and on the desktop. You can click this icon to open NETGEAR Genie to make changes
or connect to a different wireless network. The color of the icon indicates the strength of your
wireless connection from 0 (zero) to 5 bars.
Green: 3 to 5 bars
Yellow: 1 or 2 bars
Red: 0 (zero) bars, indicating no connection
If you remove your adapter, NETGEAR Genie is not available, so the icon is not displayed. if
you insert the adapter again, the icon returns.
NETGEAR Genie Home
When you launch NETGEAR Genie, the home screen displays.
This screen shows you at a glance if you are connected to a network, and if you have Internet
access. The following options are available:
• Select Language. If more than one language is available, you can select a language
from this drop-down list. NETGEAR Genie screens will be displayed in the language that
you selected.
• Home button. The currently selected Home screen. You can click the Home button to
return here from a different screen.
• Join a Network button. View a list of wireless networks and join a network.
• Other button. View more information or check for software updates.
• Help. Display the help.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
Status Bar
The status bar is located at the bottom of the screen:
Network Connection Network Wireless Throughput Signal
security channel strengthname status
Figure 2. Status bar
Network name. The network name (SSID) of the wireless network that the adapter is
currently connected to.
Connection status. This shows the status that is also shown in the diagram in the middle of
this screen.
• Connected to the Internet
• Connected to the Router
• No Connection
Network security. The lock symbol shows whether or not the network you are connected to
uses wireless security. An open lock indicates an open network without wireless security,
such as one that you might use in a coffee shop.
Wireless channel. The wireless channel of the network that the adapter is connected to.
Throughput. The throughput rate for wireless communication.
Signal strength. The strength of the wireless signal. Three-to-five bars indicate a good
signal. One or two bars indicate a weak signal.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
Join a Wireless Network
In NETGEAR Genie, click the Join a Network button to display the following screen:
Network list. View the wireless networks in the area. Click a network to select it.
Manual Connect. Click this button to join a network without viewing it on the network list, or
to connect to a hidden network. A hidden network does not broadcast its wireless network
name (SSID).
Refresh. Click this button to scan for available networks in the area.
Network Details
From the Join a Network screen, you can view more details about a specific network.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
To view network details:
1. In the Join a Network screen, click the network to select it
2. Click the Details button to display a screen similar to the one shown here.
The following information is displayed:
• Network Name (SSID). The name assigned to a wireless network. Note that, as a
security measure, some wireless access points do not broadcast their SSIDs. In such
cases, the network is hidden. The name (SSID) field is blank even though the rest of the
information is displayed.
• Channel. The channel that the wireless network operates on. NETGEAR recommends
that you choose a network that uses a channel that is different from that of neighboring
networks.
• Wireless Mode. The wireless technology used for this router such as n, g, or b.
• WPS Support. Identifies whether the router or access point for this network supports
WPS (Wi-Fi Protected Setup).
• MAC Address. The unique hardware address of the wireless device broadcasting this
information. Typically, this is a wireless router, gateway, or access point.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
Join a Network or Connect to a Different Network
You can use WPS to join a wireless network if your wireless network supports it, or you can
join a wireless network from this NETGEAR Genie screen.
• WPS. Press and hold the WPS button on the side of the adapter for 2 seconds. Then
within 2 minutes, press the WPS button on your wireless router or gateway.
• NETGEAR Genie: Click your wireless network to select it from the list, and then click
Connect. If the network is secure, enter its password or network key.
After the adapter joins the network, it automatically saves the network connection information
to a Windows profile. Windows profiles can be used by Genie and the Windows utility. The
next time you launch NETGEAR Genie, it will automatically connect to the network you
previously joined if there's no change in the network information.
To use WPS to join a wireless network:
1. Press and hold the WPS button on the side of the adapter for 2 seconds.
2. Then within 2 minutes, press the WPS button on your wireless router or gateway
The adapter joins the network, which can take a few minutes. Your settings are saved in a
profile.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
To select and join a wireless network:
1. From NETGEAR Genie, click Join a Network.
2. Look for your network in the list on this screen. If you do not see your network, you might
need to scroll down to view more networks.
If the network name is not displayed, that indicates a hidden network that does not
broadcast its SSID. Use the manual method to connect to a hidden network. See Join a
Hidden Network on page 12.
3. Click the network that you want to join.
4. Click the Connect button.
5. If the wireless network is secure, enter the network password.
The adapter joins the wireless network. This could take a few minutes.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
Join a Hidden Network
A hidden network does not broadcast its SSID.
1. From NETGEAR Genie, click Join a Network.
2. Click the Manually Connect to a network (for hidden networks) link.
You can use WPS to connect, or enter the wireless information yourself.
To manually connect using WPS:
1. Click the Start button.
A dialog pop-up displays with WPS instructions telling you to press the WPS button both
on the adapter and the router.
2. As explained in the pop-up screen, press the WPS button on your adapter. Then go to your
wireless router, gateway, or access point and press its WPS button.
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Set Up Your Wireless Adapter
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
To manually connect without WPS:
1. Select the Enter wireless information myself radio button.
There are four security types that can be displayed for the network: None, WEP,
WPA-PSK, and WPA2-PSK.
• None. There is no password.
• WEP. The password (key) is a 10 or 26 hexidecimal digit.
• WPA-PSK/WPA2-PSK. The password (passphrase) is between 8 and 23 characters
in length.
2. In the fields provided, type the network name (SSID), select the security type, and type the
passphrase (password).
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2. Maintenance
This chapter includes the following sections:
• Other Screen
• Remove the Software
• Frequently Asked Questions (FAQs)
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Maintenance
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
Other Screen
In NETGEAR Genie, click the Other button to display the following screen:
Sent/Receive Activity
Sent Packets. Total number of packets sent while communicating with the wireless network.
Received Packets.Total number of packets received from wireless network communications.
Network
IP Address. The IP address assigned to this adapter. This can change if you disconnect from
the network and rejoin it later.
Security Type. wireless security used for the adapter to connect to the current wireless
network.
Adapter
Adapter MAC Address. The Media Access Control (MAC) address of this adapter. The MAC
address is a unique 48-bit hardware address assigned to each wireless device. As a security
measure, some wireless networks restrict access based on a list of known MAC addresses. If
you try to join such a network, you have to provide your adapter’s MAC address (shown here)
to the network administrator before you can connect.
Region. This is the region setting for the wireless adapter. Wireless channels in use depend
on the country or region. Your wireless adapter automatically scans approved channels for
your region when it checks to see which networks are available in your area. Governments
regulate the channels used for wireless transmission. Operating the wireless adapter in a
different region might violate local laws.
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Maintenance
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
Support
Get Diagnostics Info. Click the Get Info button if support has directed you to do so. The
Genie displays the system Information screen and starts collecting system information, IP
information, client driver and profile information, and site survey information.
Software Update. You can check for software updates at the NETGEAR website. Click the
Check button, and the Genie displays the Live Check screen and checks for available
software upgrades. If new software is found, the adapter software is automatically updated.
Help. Click the Help button to display help.
Remove the Software
You can remove the wireless adapter software in several different ways:
• Uninstall: In Windows, select Start > All Programs > NETGEAR WNA3100M Adapter >
Uninstall NETGEAR WNA3100M Software.
• Control Panel: How you do this depends on your Windows operating system:
-Windows 7: Select Start > Control Panel > Programs and Features, and then
select the N300 Wireless Mini USB Adapter WNA3100M. Click Uninstall and follow
the screen prompts.
-Windows Vista: Select Start > Control Panel > Programs and Features, and then
select the N300 Wireless Mini USB Adapter WNA3100M. Click Uninstall/Change
from the top menu and follow the screen prompts.
-Windows XP: Select Start > Control Panel > Add or Remove Programs, and then
select N300 Wireless Mini USB Adapter WNA3100M.
Frequently Asked Questions (FAQs)
The wireless-N USB adapter LED is not lit.
The wireless-N USB adapter is not inserted securely in the USB port (or USB cable if used)
or the WNA3100M software is not installed.
• Remove and reinsert the wireless-N USB adapter.
• Check the Windows device manager to see if the wireless-N USB adapter is recognized
and enabled. Reinstall the WNA3100M software, if necessary.
• Insert the wireless-N USB adapter in a different USB port on your computer if one is
available.
I do not see the icon.
Check to make sure that your wireless-N USB adapter is inserted in the USB port. If it is
removed, then the icon is not displayed. When you insert the wireless-N USB adapter into the
USB port, the icon returns to your desktop and the Windows system tray.
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Maintenance
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
I cannot connect to a wireless network.
• Make sure that your wireless-N USB adapter is inserted securely into the USB port on
your computer or the USB cable if you are using it. The wireless-N USB adapter LED
should light up or blink (see Status LED on page 5 for details).
• Click the icon to open NETGEAR Genie. The home screen shows the following
screen if the adapter cannot connect to the network that you selected.
• If the network uses wireless security, you need to either know the wireless security
settings or use Push 'N' Connect if the network supports WPS. Some networks also
restrict use to only computers or wireless devices with known MAC addresses. If that is
the case, on the NETGEAR Genie screen, click Other to find the MAC address for your
wireless-N USB adapter and provide it to the network administrator.
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Maintenance
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
When I connect to the network I cannot access the Internet.
Click to open NETGEAR Genie. The home screen shows the following screen if you are
connected to a network, but cannot access the Internet:
Make sure that you are connected to the right network. If you are, then check to see if the
router’s Internet connection is working. If the router’s Internet connection is not working,
restart the modem, router, and computer.
When I connect to the network I cannot access shared resources such as printers.
• Check to make sure the router or access point is physically connected to the Ethernet
network.
• Make sure that the IP addresses and the Windows networking settings are configured
correctly.
How can I improve the speed of my wireless connection?
You can use the USB cable and adapter that came in the package to position the wireless-N
USB adapter for better wireless communication.
The connection speed can vary depending on the type of USB port on your computer, the
capacity of the router or access point for the wireless network, and the type of Internet
connection. You can view the throughput in the status bar at the bottom of the Smart Wizard
screen.
• If the throughput is 54 Mbps you could be connected to an 802.11g network, or the
wireless-N network could be set with WPA (TKIP) security.
Wi-Fi regulations allow the wireless-N USB adapter to connect only at up to 54 Mbps
when WPA (TKIP) security mode is set on the router. For a faster connection, set the
security for the router as WPA2 or WPA + WPA2 mixed wireless security. Then the
wireless adapter can connect in 802.11n mode.
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Maintenance
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NETGEAR N300 Wireless Mini USB Adapter WNA3100M
• If you do not have a USB 2.0 port on your computer, the throughput is limited to the 14
Mbps of the older USB 1.1 standard.
How can I view the IP address for the wireless-N USB adapter?
Click the icon to open NETGEAR Genie. Then click the Other button to view the IP
address.
No IP address is assigned to the wireless-N USB adapter.
This can occur if you upgraded your wireless-N USB adapter software and did not reboot
your computer. Either restart your computer, or connect to a different access point.
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A
A. Supplemental Information
Technical Specifications
The following table provides technical specifications for the wireless-N USB adapter.
Feature Description
Antenna 2 PIFA wireless antennas
Standards 802.11n, 802.11g, or 802.11b
Radio data rate Auto Sensing
Frequency 2.4 GHz to 2.5 GHz CCK and OFDM Modulation
Power 5V Bus powered
Emissions FCC, CE
Bus interface USB 2.0
Provided drivers Microsoft Windows 7, Vista, and Windows XP (32/64-bit)
Operating environment Operating temperature: 0 to 40C
Encryption WPA2-PSK [AES], WPA-PSK [TKIP], and 40-bit (also called 64-bit)
and 128-bit WEP data encryption
Warranty Limited 1-year warranty
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