NetZero PrimeFire User manual

•INSTALLATION MANUAL
Not applicable when installing in a NetZero firebox
•OPERATION AND MAINTENANCE MANUAL
Please read these instructions completely before
installing or operating the NetZero PrimeFire Burner
NetZero PrimeFire Burner
Models: AA-11-04744 – NZ36B
WARNING
If the information in these instructions is not followed exactly, a fire or explosion may result,
causing property damage, personal injury, or loss of life.
Do not fill while
operating
Flammable
Keep away from
children
FUEL

Table of contents
1 IMPORTANT INFORMATION............................................................................................ 3
1.1 Certification .......................................................................................................3
1.2 Safety Information................................................................................................ 3
1.3 Locating the Burner .............................................................................................. 4
1.4 Ventilation & Required Room Size.............................................................................. 4
1.5 Specifications...................................................................................................... 4
1.6 Electrical Requirement...........................................................................................4
1.7 Fueling.............................................................................................................. 4
2 EQUIPMENT RECEIVED ................................................................................................. 5
2.1 Standard Equipment.............................................................................................. 5
2.2 Optional Equipment .............................................................................................. 5
3 CLEARANCES AND INSTALLATION..................................................................................... 6
3.1 Burner Clearances and Cavity Measurements................................................................. 6
3.2 Burner Clearances and Cavity Measurements for Multiple Burners........................................8
3.3 Placing the Burner................................................................................................ 9
3.4 Installing Technical Glass........................................................................................9
3.5 Recommended Burner Installations ...........................................................................10
4 TV and AC INSTALLATION ............................................................................................11
5 HOW TO OPERATE THE BURNER.....................................................................................12
5.1 Components.......................................................................................................12
5.2 Filling Fuel........................................................................................................13
5.3 Functions..........................................................................................................14
5.3.1 Flame ignition...............................................................................................14
5.3.2 Flame height regulation ...................................................................................14
5.3.3 Flame extinguishing ........................................................................................14
5.3.4 Fast start.....................................................................................................14
5.4 Troubleshooting..................................................................................................14
6 MAINTENANCE .........................................................................................................15

3
1 IMPORTANT INFORMATION
1.1 Certification
This product has been certified by OMNI-Test Laboratories, Inc. to:
U.S. Certification Standard UL 1370
Canadian Certification Standard CAN/ULC-S674
ISSUED BY: OMNI-Test Laboratories, Inc.
13327 NE Airport Way
Portland, Oregon 97230
1.2 Safety Information
WARNING:
1) Risk of explosion
I. Never use any fuel other than the fuels specifically identified for use in the unvented
decorative appliance. Never use gasoline.
II. Never refill unvented decorative appliance fuel reservoir when appliance is operating
or still hot.
III. Never use unvented decorative appliance in areas where flammable vapors or gas may
be present.
IV. Never store or transport the fuel in anything other than a metal or plastic container
that is:
A) Acceptable for use with the specific fuel
B) Non-red in color
C) Is in the original container for the specific fuel
2) Never store fuel in the living space or same location as the appliance.
3) Due to high surface temperatures, keep children, clothing, and furniture away.
4) Risk of indoor air pollution – use unvented decorative appliance only in well-ventilated areas.
People with breathing problems should consult a physician before using the unvented decorative
appliance.
5) Do not use unvented decorative appliance to heat or boil water or use as a cooking appliance.
6) Do not use in a room with oxygen tanks in use.
WARNING:This appliance has not been tested with an unvented gas log set. To reduce risk of fire or
injury, do not install an unvented gas log set into this appliance.
WARNING: This appliance has not been tested for use with doors. To reduce the risk of fire or injury, do
not install doors.
- This product is a decorative burner creating real fire.
- Keep the fuel away while the burner is in operation.
- Wipe up fuel spills immediately with a dry cloth or paper towels.
- Do not make any alterations or put any objects or liquids inside the burner.
- Do not touch the filament or other hot elements.
- Do not transport the burner if fueled.
- Do not leave an operating burner unattended.
- Keep the provided USB cable for inspection purposes.
- Do not use the burner in humid or drafty spaces.
!!

4
1.3 Locating the Burner
- Do not move or relocate the appliance while in use.
- For indoor use and in housing only. Minimum temperature of use is 50°F (10°C).
- No heat-sensitive or flammable objects can be placed within a 40 inch radius from, or directly above,
the burner.
- Do not place any objects on the top of the burner except attached accessories.
- For service purposes, the surrounding area must allow for easy removal of the burner.
- Keep children, animals, and unauthorized persons at a safe distance at all times and never leave them
unsupervised when the appliance is on or hot.
- A Class B fire extinguisher must be located in close proximity to the appliance in case of fire.
1.4 Ventilation & Required Room Size
Open fires consume oxygen. Use only in well-ventilated areas and those that are protected from the
draft effects of cross ventilation. When selecting a location for the appliance it is important to consider
the recommended minimum room sizes and clearances to walls and combustible materials (see Table A).
An air exchange rate of 1/hour is recommended.
In a house of typical construction, that is, one that is not of unusually tight construction due to heavy
insulation and tight seals against air infiltration, an adequate supply of air for combustion and ventilation
is provided through infiltration. The unvented decorative appliance should be installed in a room where
at least 200 ft.3(5.7 m3) of air space is provided for each 1,000 BTU per hour of unvented decorative
appliance rating (at maximum burner adjustment). See Table A for recommended minimum room size.
If the burner is installed in a room smaller than the recommended minimum room size, or in a home of
unusually tight construction, the door(s) to adjacent room(s) should be kept open or a window to the
outside should be opened at least 1 inch (25.4mm) to guard against potential buildup of indoor air
pollution.
The decorative appliance may only be installed in a bathroom or bedroom if the room meets the
recommended minimum room size.
1.5 Specifications
Table A
Burner Fuel Capacity Heat Output
MAX – MIN
Minimum
Room Size
Approx. fuel
consumption on
MAX setting
Approx. fuel
consumption on
MIN setting
Approx. burn time on
MAX setting – MIN
setting
Gallon - (Liter)
BTU/h
ft3– (m3)
gal/h – (L/h)
gal/h – (L/h)
[h]
NZ36B 0.5 - (2) 15,000 – 7,000 3,000 – (85) 0.18 – (.69) 0.09 – (.32) 3 – 6.5
1.6 Electrical Requirement
The burner must be connected to a dedicated 115V min.15amp circuit. A junction box for hardwiring the
burner must be located in the enclosure under the burner. This is shown in the clearances and
installation section of this manual.
1.7 Fueling
Do not use gel or thick fuels. Only use fuels consisting of 86-96.6% ethanol
(not dehydrated) by volume. NetZero Fuel is recommended.

5
2 EQUIPMENT RECEIVED
2.1 Standard Equipment
Table B
QUANTITY OF STANDARD EQUIPMENT
Burner Model Remote
control
T-Fuel pump with
protective bag USB service cable Small glass holder Technical glass Screw Lifting straps
M3x15
NZ36B
1
1
1
2
1
2
2
2.2 Optional Equipment
Applies to see-through, peninsula and island installations.
For information on installing the large glass barrier kits reference the large glass barrier kits installation
manual.
Table C
QUANTITY OF OPTIONAL EQUIPMENT
Burner Model
Large Glass Barrier Part Number
Large Glass Barrier
Glass Barrier Holders
NZ36B
AA-11-04768
2
4

6
3 CLEARANCES AND INSTALLATION
3.1 Burner Clearances and Cavity Measurements
Measurements
Burner Model Electricity
connection
SHS
connection
A [in] B [in] C [in] D [in] E [in] F [in] G [in] H [in]
NZ36B
115V,
60Hz,
min. 15A
4x0,25
mm2
AWG 23
9” 16” 26 ¾” 36” 1 ½” 8” 16” 36”
- Ensure that burner flame is positioned a minimum of 40 inches away from curtains, flammable
materials, and other sources of ignition.
- Be aware of drafts. Do not place in areas where fans, vents or open doors or windows could affect the
burner.
- The burner must be installed in accordance with the outlined safety requirements and clearances. Only
non-combustible materials can be used in the non-combustible zone shown in yellow.

7
-Materials used in areas designated as non-combustible must be rated as non-combustible per NFPA 220
Standard on Types of Building Construction, or reported as passing ASTM E 136, Standard Test Method for
Behavior of Materials in a Vertical Tube Furnace at 750 Degrees C.
WARNING: common finishing materials not approved for use:
-Paper-faced gypsum board (drywall) including Type X Fire Rated board is not a non-combustible
material.
-WonderBoard brand boards are commonly used as a backerboard for tile. WonderBoard
backerboard is not a non-combustible material.
-Durock brand cement board contains a polymer coated fiberglass mesh. This can smell when
heated. For this reason, Durock cement board is not approved.
-Non-combustible finishing materials shown in yellow must be insulated from any combustible elements
of the construction such as wood framing. This can be accomplished by one of the following:
Option 1: Construct the enclosure using only non-combustible finishing materials and framing.
Use steel studs and non-combustible material to build the enclosure for the burner.
Option 2: Create an air gap behind the non-combustible finishing material by following the method
shown below. The gap between the material can be left open or insulated with mineral wool.
Method for creating an air gap behind non-combustible finishing material.
Hardibacker 500 or other non-combustible rated cement board is recommended for use in constructing
the enclosure. Do not use Durock or WonderBoard brand cement board. These boards are not rated as
non-combustible materials and will off gas or deteriorate when subjected to heat.
1. Install a ½” thick cement board to the wood framing.
2. Cut 2” wide strips of ½” thick cement board to use as spacers between the first layer of ½” thick
cement board and a second layer of ½” thick cement board. This will create an air gap between the two
boards.
3. Install a second layer of cement board to the strips. The gaps between the strips can be left open or
insulated with mineral wool.
4. Install the desired non-combustible finishing material to the second layer of cement board.
- The bottom of the enclosure that holds the burner and other areas not shown in yellow can be
constructed from any construction material including combustible materials.
- In the non-combustible area shown in yellow use only fasteners and adhesives that are resistant to a
temperature of 300°F (150°C). For an adhesive, High Temp 450°F silicone adhesive is recommended.
-The minimum F dimension of 8” allows for a 2” tall junction box. If a taller junction box is used increase
the depth of the cavity.

8
3.2 Burner Clearances and Cavity Measurements for Multiple Burners
To create longer or custom size burners multiple burners can be placed together in the same cavity.
Follow the chart below when building a cavity for a multiple burner arrangement. The C and D
dimensions will be calculated from the total length of the burners placed together. An example is given
below.
Measurements
Burner
Model L [in]
A
[in] B [in] C [in] D [in] E [in] F [in] G [in] H [in]
NZ36B 27 ½” 9” 16”
Total
Length of
Burners –
5/8”
Total Length of
Burners + 10” 1 ½” 8” 16” 36”
Example: Two burners are placed together.
Burner 1: NZ36B – Length = 27 1/2”
Burner 2: NZ36B – Length = 27 1/2”
Total Length = 27 1/2” + 27 1/2” = 55”
C = 55” – 5/8” = 54 3/8"
D = 55” + 10” = 65”

9
3.3 Placing the Burner
Scan or click to
watch the video
instruction
https://www.youtube.com/watch
?v=b5dETFNTBW4&feature=youtu.
be
3.4 Installing Technical Glass
Scan or click to watch
the video instruction
https://www.youtube.com/watch
?v=b5dETFNTBW4&feature=youtu.
be

10
3.5 Recommended Burner Installations
Installation Requiring Technical Glass
Single-Side, Left-Corner, Right-Corner and Three-Sided Installations
Installation Requiring Large Glass Barrier Kit
See-Through, Peninsula and Island Installations
For these installations, the Large Glass Barrier Kit must be used. For additional information on installing the
Large Glass Barrier Kit reference the installation manual for the Large Glass Barrier Kit.

11
4 TV and AC INSTALLATION
A TV can be installed above the burner enclosure by following the methods shown below.
Single-Sided, Left-Corner, Right-Corner and Three-Sided Installations
See-Through and Peninsula Installations
If an air conditioning vent or fan is located near the burner the vent or fan must be positioned to blow
away from the burner.
min. 30 in
min. 2 in
min. 30 in
min. 2 in

12
5 HOW TO OPERATE THE BURNER
5.1 Components
HOT FUEL READY
HOT FUEL READY
HOT FUEL READY
Control LED OFF
Control LED ON
Control LED Blinking

13
5.2 Filling Fuel
a) If the tank is empty ( ) or you want to fill the fuel, open the fuel inlet (I), firmly connect the pump hose ‘A’
(click!) and power cable ‘B’ (II) ( ). ATTENTION! Do not attempt to refuel when the flame is ignited!
b) Place the fuel container stably on the floor and insert the pump hose ‘C’ (III). Press and hold the
button on the pump to start refuelling (IV).
Once the fuel container has been emptied, replace it with a full one and start the pump again (see point
b).
The pump will stop when the tank is full (“beep” + ).
c) Disconnect the power cable ‘B’. To disconnect the pump, hold the end of the hose ‘A’ and firmly
press the button in the place marked with a sticker (V). Close the fuel inlet.
d) Shake the remaining fuel from the hose ‘C’ into the container and place the pump in the bag (VI).
I
AB
II
c
FUEL
IVIII
V
B
A
FUEL
FUEL
FUEL

14
5.3 Functions
5.3.1 Flame ignition
The green LED ( ) indicates that the burner is ready to ignite the flame.
Press and hold START for 3 seconds. The burner will beep, and the green LED will flash to indicate that
the burner is starting (“beep” + ). Flame ignition will take 2-10 minutes. The smell of ethanol
vapors can be present during the ignition. The green LED will turn off ( ) indicating that the flame
has been ignited and the burner has reached the working temperature.
5.3.2 Flame height regulation
When the flame is ignited, press ECO to lower the flame (two “beeps”). Press ECO again to increase the
flame height (one “beep”).
ATTENTION! If the burner temperature is too high, the flame will be automatically lowered (ECO) and
the height regulation blocked. If the temperature keeps increasing, the burner will automatically turn
off.
5.3.3 Flame extinguishing
Press STOP to extinguish the flame (“beep” + ).
You can ignite the flame again when the burner is cooled and the green LED is on ( ).
5.3.4 Fast start
The FAST START offers faster flame ignition (when the burner is ready ( ), the power consumption is
60 W higher). The function is enabled by default.
To disable FAST START, press and hold ECO for 10 seconds (four “beeps”). To enable the function, press
and hold ECO for 10 seconds (two “beeps”).
5.4 Troubleshooting
Some alarms are accompanied by a “beep”. Press START/STOP to mute.
LEDs SOLUTION
(contact the Service Department if the solution does not eliminate the error)
1.
The burner is being cooled. Wait for the green LED ( ).
2.
The burner ran out of fuel while operating. The burner is being cooled.
Wait for the red LED to turn off. Refill the tank.
3.
If spillage occurred while filling the fuel, disconnect the fuel pump and wipe off the visible liquid.
Press START/STOP to mute the burner and wait for at least one hour.
Press and hold ECO for 10 seconds. If the message does not disappear, turn off the burner and
wait for a minimum of 24 hours.
If the error occurred during flame ignition, it means that the ignition time has been exceeded. Press
and hold ECO for 10 seconds.
4. Burner error. Press and hold ECO for 10 seconds.
5. Tank overfilled. Contact the Service Department.
6.
Room temperature too low (<50°F, 10°C) or burner error. Increase the room temperature.
Press and hold ECO for 10 seconds. Wait for the green LED ( ).
READY
READY
READY
READY
READY
READY
READY
HOT
HOT FUEL READY
HOT FUEL READY
HOT FUEL READY
READYHOT FUEL
HOT FUEL READY
READY
HOT FUEL

15
6 MAINTENANCE
NetZero burners are considered maintenance free, meaning they do not require regular servicing. To
ensure the burner is in proper condition, the manufacturer suggests visually inspecting the condition
of the nozzles on the flame rail while the burner is off. The nozzles should be round and regular. Any
signs of corrosion on the flame rail, irregular flame pattern or any other erratic behavior of the burner
should be immediately reported to the seller or distributor of the burner.
Regularly clean the surface of the burner with a soft, dry cloth. While cleaning, please be aware that
due to the design of the burner, the filament protrudes above the burner surface. If put to mechanical
stress the filament may break.
NetZero is a distributor of these products, which are designed and manufactured by Planika SP S O O.
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE
FACE HEREOF AND SUPPLIED MANUALS. IMPLIED WARRANTIES OF
MERCHANTABILITY, IMPLIED WARRANTIES OF FITNESS, IMPLIED WARRANTIES OF
WORKMANSHIP AND OTHER IMPLIED WARRANTIES ARE EXCLUDED BY NETZERO.