Nitsuko NVM-2 Operating instructions

NVM-2
Voice Mail
with Automated Attendant
Programming Guide
Part No. 17690INS02
Issue 1-0, December 1997 (2412)
4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484 TEL: [phone] FAX: [phone]

This manual has been developed by Nitsuko America. It is intended for the use of its customers and
service personnel, and should be read in its entirety before attempting to install or program the system.
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Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
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or representation with respect to, any of the equipment covered. This manual is subject to change without
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1997 by Nitsuko America. All Rights Reserved
Printed in U.S.A.

Table of Contents
Issue 1-0 i
Chapter 1 Introducing NVM-2
About NVM-2.....................................................................................1
About the Automated Attendant..........................................................1
About the Voice Mail System..............................................................1
NVM-2 Specifications.........................................................................1
About the NVM-2 Documents.............................................................2
Chapter 2 Understanding and Changing the Default
Setup
Programming NVM-2 Using the System
Administrator Extension..................................................................3
The Default Automated Attendant Setup.............................................3
The Default Mailbox Types and Numbering.......................................5
The Default Subscriber Mailbox Features...........................................6
Chapter 3 Customizing Automated Attendant Features
Setting Up Schedules for the Main Greetings......................................8
Recording the Main Greetings...........................................................10
Temporarily Overriding All Main Greetings.....................................12
Setting Up a Dialing Options Menu ..................................................14
Recording an Announcement Message..............................................21
Chapter 4 Customizing Subscriber Mailbox Features
Creating a System Administrator Programming Extension ...............22
Enabling or Disabling a Message Lamp............................................24
Blocking Automated Attendant Calls................................................25
Using Forced Unscreened Transfer...................................................26
Assigning a Mailbox Name...............................................................27
Re-routing a Subscriber’s Callers......................................................28
Setting the Message Limit for a Subscriber Mailbox ........................30
Chapter 5 Using Administrative and Maintenance
Features
Removing a Subscriber Extension.....................................................32
Deleting a Subscriber Mailbox Security Code ..................................33
Erasing All Subscriber Messages ......................................................34
Recording a Subscriber Mailbox Name.............................................35
Changing the FAX Extension............................................................36
Setting the System Time....................................................................37
Setting the System Date.....................................................................38
Getting the System Version Number.................................................39
Initializing (Erasing) All System Messages.......................................40
Restoring the Initial (Default) System Settings .................................41
Changing the Phone System Integration............................................42

Chapter 1: Introducing NVM-2
Issue 1-0 1
About NVM-2 NVM-2 provides an Automated Attendant and Voice Mail system for
the Portrait Phone System.
About the Automated Attendant
The NVM-2 Automated Attendant does the following:
• Answers your incoming calls.
• Provides dialing instructions to callers and enables them to direct
their own calls to a desired extension, department or company
operator by dialing digits on their Touch-Tone telephone.
When the Automated Attendant answers, the caller hears a recorded
Main Greeting (also called an Instruction Menu). The Main Greeting
typically begins with Thank you for calling ABC Company followed
by a list of dialing options. A typical list of dialing options is as
follows: If you know the extension number you wish to reach, please
enter it now. For Sales, press 1. For Customer Service, press 2. etc.
About the Voice Mail System
The NVM-2 Voice Mail System does the following:
• Lets an Automated Attendant caller leave a recorded message at an
extension when it is busy, unanswered, or in Do Not Disturb mode.
If the caller does not wish to leave a message, they can return to the
Automated Attendant Main Greeting.
• Provides a Subscriber (Voice) Mailbox for each extension in the
phone system extension. This Subscriber Mailbox holds the
recorded messages, lets the extension users record and send
messages to each other, plus more.
NVM-2 Specifications
Number of Ports: 2 (or 4)
Voice Storage Capacity: 2 hours (or 4, if 4 Voice Mail ports
are installed)
Subscriber Mailboxes: Up to 24 Subscriber Mailboxes
(with a FAX machine, 23
Subscriber Mailboxes)
Telephone System Voice Mail Interface (via ASI and
Interface: Voice Interface Mail Unit,
depending on phone system)
Programming Interface: A Phone System
Extension
Electrical Requirements: 120V, 60 Hz
Environmental Requirements: 50-104 deg F, 10-40 deg C

Chapter 1: Introducing NVM-2
2 Issue 1-0
About The NVM-2 Documents
• User’s Guide
This guide explains how to use the NVM-2 Subscriber Mailboxes.
It is for the extension users. (The Subscriber Mailboxes are
referred to as Voice Mailboxes in the User’s Guide.)
• Setup Guide
This guide explains how to get the NVM-2 system up and running
with the Portrait Phone System. When the installer is done with the
setup procedure, each Portrait Phone System extension will have a
Subscriber Mailbox and the Automated Attendant will answer calls
using the default Main Greeting and dialing options. To customize
NVM-2, see the Programming Guide.
• Programming Guide
This is a detailed explanation of the NVM-2 system programmable
features. These features customize the Subscriber Mailboxes, the
Automated Attendant, and the NVM-2 system-wide features. This
guide is intended for the installer and/or the person who maintains
the NVM-2 on a daily basis.

Chapter 2: Understanding and Changing the Default Setup
Issue 1-0 3
Programming NVM-2 Using the System Administrator Extension
To program (change/customize) the default settings for the NVM-2
features that are described in Chapters 3-5 in this guide, you must use
an NVM-2 System Administrator extension. Extension 10 is a
permanent System Administrator extension. You can convert any
Subscriber extension to that of a System Administrator (see Chapter 3).
For easy reference, the tables on the following pages list the NVM-2
features that you can change. The tables provide the default values and
a document reference (including a chapter number and a feature title) so
that you can find the information/instructions you need if you wish to
change these default values. (The default values for the NVM-2 features
are also provided with the feature descriptions in Chapters 3-5.)
The Default Automated Attendant Setup
TABLE 1: Default Automated Attendant Setup at a Glance
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
Main
Greeting
Schedules for
Playing Main
Greeting (s)
Thank you for calling. If you are calling
from a Touch Tone phone, please dial
the extension number you wish to
reach or dial 0 for assistance. If you
are calling from a rotary dial phone,
please stay on the line for assistance.
Sched 1: Mon-Fri, starting at
9 AM, using Call Routing
Mailbox 802 (with DAT 1)
Sched 2: Mon-Fri, starting at
5 PM, using Call Routing
Mailbox 803 (with DAT 2)
Programming Guide:
- to record Main Greetings
- to set up schedules (20
max) for Main Greetings
- to override Main
Greetings
3
3
- Recording the Main Greetings
- Setting Up Schedules for the
Main Greetings
- Temporarily Overriding All Main
Greetings
Dialing
Options Menu
[Dial Action
(DAT)] 1
Automated Attendant callers can:
- Press 0 to reach the lowest
numbered extension in the system.
- Dial extension to transfer to it.
- Press 9 to hang up call.
- Press * & extension to leave a
message.
- Press # and extension to log onto
that mailbox.
Also note that:
- Actions for Keys 1-2 (in 124i, VS,
DS01) and 4-8 (all phone systems)
are undefined.
- The
Time-out
function
automatically transfers a call to
lowest numbered extension if a
caller does not dial anything within
7 seconds after the Main Greeting
finishes.
Programming Guide:
- to change the Dialing
Options Menu
- to record Announcement
Message (if you want
callers to be able to press
a number to listen to a
pre-recorded
announcement)
3
3
- Setting Up a Dialing Options
Menu
- Recording an Announcement
Message

Chapter 2: Understanding and Changing the Default Setup
4 Issue 1-0
TABLE 1: Default Automated Attendant Setup at a Glance (cont’d)
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
Dialing
Options Menu
[Dial Action
Tables (DATs)]
2, 3
Automated Attendant callers can:
- Press 0 to leave a message for
the lowest numbered extension.
- Dial extension to transfer to it.
- Press 9 to hang up call.
- Press * & extension to leave a
message.
- Press # and extension to log onto
that mailbox.
Also note that:
- Keys 1-2 (in 124i, VS,
DS01) and 4-8 (all phone systems)
are undefined.
- The
Time-out
function
automatically gives the option to
record a message for lowest
numbered extension if a caller
does not dial anything within 7
seconds after the Main Greeting
finishes.
Programming Guide:
- to change the Dialing
Options Menu
- to record Announcement
Message (if you want
callers to be able to press
a number to listen to a
pre-recorded
announcement)
3
3
- Setting Up a Dialing Options
Menu
- Recording an Announcement
Message

Chapter 2: Understanding and Changing the Default Setup
Issue 1-0 5
The Default Mailbox Types and Numbering
TABLE 2: Default Mailbox Types and Numbering at a Glance
Mailbox Type What It Does Default Numbers
(You cannot change these)
Where to Find Instructions to Change Features
Use this Document: Chapter # Feature Title in
Chapter
Subscriber
Holds messages
for an extension
user and provides
access to Voice
Mail features.
Phone System
Extensions Mlbx
For Portrait:
10-16, 18-33* = 10-16, 18-33
For 124i
301-307, 309-324* = 301-
307, 309-324
For VS/DS01:
300-307, 309-323* = 300-
307, 309-323
For DS01:
300-307, 309-323* = 300-
307, 309-323
*Phone System Extension 17
(Portrait) and 308 (all others)
are reserved for a FAX
Machine. You can change
this number or convert it to a
Subscriber Mailbox.
Programming Guide:
- to change all features
User Guide:
- to change user features
from a Subscriber’s
extension
4
N/A
All features apply
All features apply
Announcement
Plays an
announcement
message (e.g.,
travel info) to
Auto Attendant
callers.
800-801
Programming Guide:
- to record the
announcement
3
- Recording an
Announcement
Message
Call Routing
(Automated
Attendant)
Answers calls
and lets callers
press numbers on
their phones to
process calls.
802, 803, 804
Programming Guide:
- to work with Call Routing
Mailboxes
4
All features apply
(except Recording
an Announcement
Message)
Distribution
Distributes a
single message
to all Subscriber
Mailboxes.
805
User’s Guide:
- to distribute message to
all Subscriber Mailboxes
Programming Guide
- to erase messages
distributed to Subscriber
Mailboxes that do not
have users/extensions
N/A
5
- Recording and
Sending a
Message &
Future
Delivery Message
- Erasing All
Subscriber
Messages
Future Delivery
Stores Future
Delivery Message
until date and
time of delivery.
806
User’s Guide:
- to delete a Future
Delivery message from
Future Delivery Mailbox
N/A
- Recording and
Sending a
Future Delivery
Message

Chapter 2: Understanding and Changing the Default Setup
6 Issue 1-0
The Default Subscriber Mailbox Features
TABLE 3: Default Subscriber Mailbox Features at a Glance
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in
Chapter
Subscriber Mailbox
Numbers
Phone System
Extensions = Mailboxes
For Portrait:
10-16, 18-33* = 10-16, 18-33
For 124i:
301-307, 309-324* = 301-307,
309-324
For VS/DS01:
300-307, 309-323* = 300-307,
309-323
*Phone System Extension 17
(Portrait) and 308 (all others) are
reserved for a FAX Machine.
You can change this number or
convert it to a Subscriber
Mailbox.
N/A - The default values
cannot be changed
N/A
N/A
Message Lamp
(Stutter Dial Tone)
Lamp lights at Key Phones &
Stutter Dial Tone is heard at
Single Line phones when
Subscriber has new message.
System Guide
:
- to enable or disable Msg
Lamp or (Stutter Dial
Tone)
4
- Enabling or Disabling a
Message Lamp
Security Code
No Security Codes assigned.
User’s Guide:
- to set a Security Code
from a Subscriber
Mailbox
Programming Guide:
- to delete a Subscriber’s
Security Code from
Sys Admin extension
N/A
5
- Setting a Mailbox Security
Code
- Deleting a Mailbox Security
Code
System Administrator
Extension
The lowest numbered Extension/
Subscriber Mailbox can be used
to program NVM-2.
Programming Guide:
- to create a System
Administrator Extension
4
- Creating a System
Administrator Programming
Extension