Nitsuko NVM-2 Operating instructions

NVM-2
Voice Mail
with Automated Attendant
Programming Guide
Part No. 17690INS02
Issue 1-0, December 1997 (2412)
4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484 TEL: [phone] FAX: [phone]

This manual has been developed by Nitsuko America. It is intended for the use of its customers and
service personnel, and should be read in its entirety before attempting to install or program the system.
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Nitsuko America, Telecom Division
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Attention: Manager, Technical Publications
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1997 by Nitsuko America. All Rights Reserved
Printed in U.S.A.

Table of Contents
Issue 1-0 i
Chapter 1 Introducing NVM-2
About NVM-2.....................................................................................1
About the Automated Attendant..........................................................1
About the Voice Mail System..............................................................1
NVM-2 Specifications.........................................................................1
About the NVM-2 Documents.............................................................2
Chapter 2 Understanding and Changing the Default
Setup
Programming NVM-2 Using the System
Administrator Extension..................................................................3
The Default Automated Attendant Setup.............................................3
The Default Mailbox Types and Numbering.......................................5
The Default Subscriber Mailbox Features...........................................6
Chapter 3 Customizing Automated Attendant Features
Setting Up Schedules for the Main Greetings......................................8
Recording the Main Greetings...........................................................10
Temporarily Overriding All Main Greetings.....................................12
Setting Up a Dialing Options Menu ..................................................14
Recording an Announcement Message..............................................21
Chapter 4 Customizing Subscriber Mailbox Features
Creating a System Administrator Programming Extension ...............22
Enabling or Disabling a Message Lamp............................................24
Blocking Automated Attendant Calls................................................25
Using Forced Unscreened Transfer...................................................26
Assigning a Mailbox Name...............................................................27
Re-routing a Subscriber’s Callers......................................................28
Setting the Message Limit for a Subscriber Mailbox ........................30
Chapter 5 Using Administrative and Maintenance
Features
Removing a Subscriber Extension.....................................................32
Deleting a Subscriber Mailbox Security Code ..................................33
Erasing All Subscriber Messages ......................................................34
Recording a Subscriber Mailbox Name.............................................35
Changing the FAX Extension............................................................36
Setting the System Time....................................................................37
Setting the System Date.....................................................................38
Getting the System Version Number.................................................39
Initializing (Erasing) All System Messages.......................................40
Restoring the Initial (Default) System Settings .................................41
Changing the Phone System Integration............................................42

Chapter 1: Introducing NVM-2
Issue 1-0 1
About NVM-2 NVM-2 provides an Automated Attendant and Voice Mail system for
the Portrait Phone System.
About the Automated Attendant
The NVM-2 Automated Attendant does the following:
• Answers your incoming calls.
• Provides dialing instructions to callers and enables them to direct
their own calls to a desired extension, department or company
operator by dialing digits on their Touch-Tone telephone.
When the Automated Attendant answers, the caller hears a recorded
Main Greeting (also called an Instruction Menu). The Main Greeting
typically begins with Thank you for calling ABC Company followed
by a list of dialing options. A typical list of dialing options is as
follows: If you know the extension number you wish to reach, please
enter it now. For Sales, press 1. For Customer Service, press 2. etc.
About the Voice Mail System
The NVM-2 Voice Mail System does the following:
• Lets an Automated Attendant caller leave a recorded message at an
extension when it is busy, unanswered, or in Do Not Disturb mode.
If the caller does not wish to leave a message, they can return to the
Automated Attendant Main Greeting.
• Provides a Subscriber (Voice) Mailbox for each extension in the
phone system extension. This Subscriber Mailbox holds the
recorded messages, lets the extension users record and send
messages to each other, plus more.
NVM-2 Specifications
Number of Ports: 2 (or 4)
Voice Storage Capacity: 2 hours (or 4, if 4 Voice Mail ports
are installed)
Subscriber Mailboxes: Up to 24 Subscriber Mailboxes
(with a FAX machine, 23
Subscriber Mailboxes)
Telephone System Voice Mail Interface (via ASI and
Interface: Voice Interface Mail Unit,
depending on phone system)
Programming Interface: A Phone System
Extension
Electrical Requirements: 120V, 60 Hz
Environmental Requirements: 50-104 deg F, 10-40 deg C

Chapter 1: Introducing NVM-2
2 Issue 1-0
About The NVM-2 Documents
• User’s Guide
This guide explains how to use the NVM-2 Subscriber Mailboxes.
It is for the extension users. (The Subscriber Mailboxes are
referred to as Voice Mailboxes in the User’s Guide.)
• Setup Guide
This guide explains how to get the NVM-2 system up and running
with the Portrait Phone System. When the installer is done with the
setup procedure, each Portrait Phone System extension will have a
Subscriber Mailbox and the Automated Attendant will answer calls
using the default Main Greeting and dialing options. To customize
NVM-2, see the Programming Guide.
• Programming Guide
This is a detailed explanation of the NVM-2 system programmable
features. These features customize the Subscriber Mailboxes, the
Automated Attendant, and the NVM-2 system-wide features. This
guide is intended for the installer and/or the person who maintains
the NVM-2 on a daily basis.

Chapter 2: Understanding and Changing the Default Setup
Issue 1-0 3
Programming NVM-2 Using the System Administrator Extension
To program (change/customize) the default settings for the NVM-2
features that are described in Chapters 3-5 in this guide, you must use
an NVM-2 System Administrator extension. Extension 10 is a
permanent System Administrator extension. You can convert any
Subscriber extension to that of a System Administrator (see Chapter 3).
For easy reference, the tables on the following pages list the NVM-2
features that you can change. The tables provide the default values and
a document reference (including a chapter number and a feature title) so
that you can find the information/instructions you need if you wish to
change these default values. (The default values for the NVM-2 features
are also provided with the feature descriptions in Chapters 3-5.)
The Default Automated Attendant Setup
TABLE 1: Default Automated Attendant Setup at a Glance
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
Main
Greeting
Schedules for
Playing Main
Greeting (s)
Thank you for calling. If you are calling
from a Touch Tone phone, please dial
the extension number you wish to
reach or dial 0 for assistance. If you
are calling from a rotary dial phone,
please stay on the line for assistance.
Sched 1: Mon-Fri, starting at
9 AM, using Call Routing
Mailbox 802 (with DAT 1)
Sched 2: Mon-Fri, starting at
5 PM, using Call Routing
Mailbox 803 (with DAT 2)
Programming Guide:
- to record Main Greetings
- to set up schedules (20
max) for Main Greetings
- to override Main
Greetings
3
3
- Recording the Main Greetings
- Setting Up Schedules for the
Main Greetings
- Temporarily Overriding All Main
Greetings
Dialing
Options Menu
[Dial Action
(DAT)] 1
Automated Attendant callers can:
- Press 0 to reach the lowest
numbered extension in the system.
- Dial extension to transfer to it.
- Press 9 to hang up call.
- Press * & extension to leave a
message.
- Press # and extension to log onto
that mailbox.
Also note that:
- Actions for Keys 1-2 (in 124i, VS,
DS01) and 4-8 (all phone systems)
are undefined.
- The
Time-out
function
automatically transfers a call to
lowest numbered extension if a
caller does not dial anything within
7 seconds after the Main Greeting
finishes.
Programming Guide:
- to change the Dialing
Options Menu
- to record Announcement
Message (if you want
callers to be able to press
a number to listen to a
pre-recorded
announcement)
3
3
- Setting Up a Dialing Options
Menu
- Recording an Announcement
Message

Chapter 2: Understanding and Changing the Default Setup
4 Issue 1-0
TABLE 1: Default Automated Attendant Setup at a Glance (cont’d)
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
Dialing
Options Menu
[Dial Action
Tables (DATs)]
2, 3
Automated Attendant callers can:
- Press 0 to leave a message for
the lowest numbered extension.
- Dial extension to transfer to it.
- Press 9 to hang up call.
- Press * & extension to leave a
message.
- Press # and extension to log onto
that mailbox.
Also note that:
- Keys 1-2 (in 124i, VS,
DS01) and 4-8 (all phone systems)
are undefined.
- The
Time-out
function
automatically gives the option to
record a message for lowest
numbered extension if a caller
does not dial anything within 7
seconds after the Main Greeting
finishes.
Programming Guide:
- to change the Dialing
Options Menu
- to record Announcement
Message (if you want
callers to be able to press
a number to listen to a
pre-recorded
announcement)
3
3
- Setting Up a Dialing Options
Menu
- Recording an Announcement
Message

Chapter 2: Understanding and Changing the Default Setup
Issue 1-0 5
The Default Mailbox Types and Numbering
TABLE 2: Default Mailbox Types and Numbering at a Glance
Mailbox Type What It Does Default Numbers
(You cannot change these)
Where to Find Instructions to Change Features
Use this Document: Chapter # Feature Title in
Chapter
Subscriber
Holds messages
for an extension
user and provides
access to Voice
Mail features.
Phone System
Extensions Mlbx
For Portrait:
10-16, 18-33* = 10-16, 18-33
For 124i
301-307, 309-324* = 301-
307, 309-324
For VS/DS01:
300-307, 309-323* = 300-
307, 309-323
For DS01:
300-307, 309-323* = 300-
307, 309-323
*Phone System Extension 17
(Portrait) and 308 (all others)
are reserved for a FAX
Machine. You can change
this number or convert it to a
Subscriber Mailbox.
Programming Guide:
- to change all features
User Guide:
- to change user features
from a Subscriber’s
extension
4
N/A
All features apply
All features apply
Announcement
Plays an
announcement
message (e.g.,
travel info) to
Auto Attendant
callers.
800-801
Programming Guide:
- to record the
announcement
3
- Recording an
Announcement
Message
Call Routing
(Automated
Attendant)
Answers calls
and lets callers
press numbers on
their phones to
process calls.
802, 803, 804
Programming Guide:
- to work with Call Routing
Mailboxes
4
All features apply
(except Recording
an Announcement
Message)
Distribution
Distributes a
single message
to all Subscriber
Mailboxes.
805
User’s Guide:
- to distribute message to
all Subscriber Mailboxes
Programming Guide
- to erase messages
distributed to Subscriber
Mailboxes that do not
have users/extensions
N/A
5
- Recording and
Sending a
Message &
Future
Delivery Message
- Erasing All
Subscriber
Messages
Future Delivery
Stores Future
Delivery Message
until date and
time of delivery.
806
User’s Guide:
- to delete a Future
Delivery message from
Future Delivery Mailbox
N/A
- Recording and
Sending a
Future Delivery
Message

Chapter 2: Understanding and Changing the Default Setup
6 Issue 1-0
The Default Subscriber Mailbox Features
TABLE 3: Default Subscriber Mailbox Features at a Glance
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in
Chapter
Subscriber Mailbox
Numbers
Phone System
Extensions = Mailboxes
For Portrait:
10-16, 18-33* = 10-16, 18-33
For 124i:
301-307, 309-324* = 301-307,
309-324
For VS/DS01:
300-307, 309-323* = 300-307,
309-323
*Phone System Extension 17
(Portrait) and 308 (all others) are
reserved for a FAX Machine.
You can change this number or
convert it to a Subscriber
Mailbox.
N/A - The default values
cannot be changed
N/A
N/A
Message Lamp
(Stutter Dial Tone)
Lamp lights at Key Phones &
Stutter Dial Tone is heard at
Single Line phones when
Subscriber has new message.
System Guide
:
- to enable or disable Msg
Lamp or (Stutter Dial
Tone)
4
- Enabling or Disabling a
Message Lamp
Security Code
No Security Codes assigned.
User’s Guide:
- to set a Security Code
from a Subscriber
Mailbox
Programming Guide:
- to delete a Subscriber’s
Security Code from
Sys Admin extension
N/A
5
- Setting a Mailbox Security
Code
- Deleting a Mailbox Security
Code
System Administrator
Extension
The lowest numbered Extension/
Subscriber Mailbox can be used
to program NVM-2.
Programming Guide:
- to create a System
Administrator Extension
4
- Creating a System
Administrator Programming
Extension

Chapter 2: Understanding and Changing the Default Setup
Issue 1-0 7
TABLE 3: Default Subscriber Mailbox Features at a Glance (cont’d)
Feature Default Value Where To Find Instructions to Change the Default Values
Use this Document: Chapter # Feature Title in Chapter
Block Automated
Attendant Calls
Disabled (No extension is
blocked from receiving Auto
Attendant Calls).
Programming Guide:
- to enable Block Auto
Attendant calls
4
- Blocking Automated Attendant
Calls
Re-routing a
Subscriber’s Callers
(Next Call Routing
Mailbox)
- After leaving a message for a
Subscriber, a caller can press
0 to get the lowest numbered
extension.
- Blocked Automated Attendant
callers are automatically re-
routed to lowest numbered
extension.
Technically, this means: Call
Routing Mailbox 802 with Dial
Action Table (DAT) 1 is assigned
to each Subscriber Mailbox. Key
0 in DAT 1 is set up for
unscreened (blind) transfer to
lowest numbered extension.
Programming Guide:
- to assign a different Next
Call Routing Mailbox
- to re-route a caller to a
different extension (this is
where the Dial Action
Table programming
comes in)
4
3
- Re-Routing a Subscriber’s
Callers
- Setting Up a Dialing Options
Menu
Mailbox Name
No Mailbox Names are
programmed (assigned) or
recorded.
Programming Guide:
- to program a name
- for Administrators to
record names
User’s Guide:
- for users to record
names
4
5
N/A
- Assigning a Mailbox Name
- Recording a Subscriber’s
Mailbox Name
- Recording a Mailbox Name
Setting the Message
Limit
25 Messages. The System
Administrator can set the
maximum number of messages
allowed in a Subscriber Mailbox
(0-300 is the range.)
Programming Guide
-
for System
Administrators to change
the number of messages
in a Subscriber Mailbox.
4
- Setting the Message Storage
Limit for a Subscriber’s
Mailbox
Message Notification
No Message Notification is set
up. Message Notification allows
users to set up their mailboxes so
that NVM-2 notifies them when
they have new messages. They
specify the type of number that
they want NVM-2 to call: outside,
extension or digital pager.
User’s Guide
-
for Users to set up
Message Notification at
their phones.
N/A
N/A
Forced Unscreened
(blind) Transfer
This feature does not
apply to the Portrait
Phone System
Disabled . (Extensions receive
screened transfers and NVM-2
handles incomplete transfers.)
System Guide:
- To force unscreened
transfers
4
- Using Forced Unscreened
Transfer

Chapter 3: Customizing Automated Attendant Features
8 Issue 1-0
Setting Up Schedules for the Main Greetings
Description
The Automated Attendant can answer calls with different recorded
Main Greetings (technically called “Instruction Menus”). For example,
you can have one Main Greeting for business hours and another Main
Greeting for off-hours. But you have to set up schedules for the Main
Greetings so they will play when you want them to play. Hence the
NVM-2 term “Answering Schedules.”
When you program an Answering Schedule, NVM-2 will want you to
enter the following four items:
• A schedule number (1-20). In other words, NVM-2 allows you to
set up 20 different schedules.
• Day, date, or range of days that the desired Main Greeting should
play (for example, Monday through Friday).
• Time of day that the Main Greeting should start playing (for
example 8:30 AM)
• Call Routing Mailbox number (802, 803, 804) that should answer
the call. Remember: in essence a Call Routing Mailbox is the
NVM-2 Automated Attendant Mailbox. It answers an outside call
and lets callers press numbers on their Touch Tone phone to send
(route) their own call to the desired extension (or other pre-
programmed destination).
Default
• Schedule 1: Monday to Friday, Starting at 9:00 AM, using Call
Routing Mailbox 802.
• Schedule 2: Monday to Friday, Starting at 5:00 PM, using Call
Routing Mailbox 803. (Saturday and Sunday follow Schedule 2
since another schedule has not taken over. A new schedule will not
take over until Monday at 9:00 AM.)
Example
For example, suppose your company is on a 4-day work week schedule.
• Schedule 1 can be for Monday-Thursday, starting at 8 AM, using
Call Routing Mailbox 802.
• Schedule 2 can be for Thursday, starting at 5 PM, using Call
Routing Mailbox 803.
Notes
To record a Main Greeting (Instruction Menu) for a schedule, you have
to enter the Call Routing Mailbox number that you assigned to the
schedule.

Chapter 3: Customizing Automated Attendant Features
Issue 1-0 9
Setting Up Schedules for the Main Greetings (cont’d)
Programming Instructions
To set up Answering Schedules:
1. Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside: Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension: Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension: Press SPK, press ICM, dial
NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your VS/DS01 extension: Press Intercom key, press MSG
key. On Single Lines, dial *6.
2. Wait for NVM-2 to answer. Dial Security Code, if requested.
3. Press DM for Database Management Menu.
4. Press AN for Answering Schedules.
5. Follow the voice prompts.
Related Programming
• To record a Main Greeting (Instruction Menu), see Recording the
Main Greetings in this chapter.
• To temporarily override all Main Greetings and play a different
one, see Temporarily Overriding All Main Greetings in this
chapter.

Chapter 3: Customizing Automated Attendant Features
10 Issue 1-0
Recording the Main Greetings
Description
A Main Greeting (technically called an “Instruction Menu”) is the
recorded message that plays when the Automated Attendant answers a
call. The Main Greeting should do the following:
• Welcome the caller (Thank you for calling).
• List the available dialing options (e.g., Press 1 for Sales, Press 2
for Technical Support).
Default
Thank you for calling. If you are calling from a Touch Tone phone
please dial the extension number you wish to reach or dial zero for
assistance. If you are calling from a Rotary Dial Phone, please stay
on the line for assistance.
Example
Thank you for calling ACME Auto Parts. If you are calling from a
Touch Tone phone and know the extension number you wish to
reach, please enter it now. For Sales, press 1. For Technical
Support, press 2. If you are calling from a rotary dial phone, please
stay on the line for assistance.
Notes
• NVM-2 can accommodate more than one Main Greeting, but you
must set up (or check) the Answering Schedules before you record
the Main Greeting (see Setting Up Answering Schedules For the
Main Greetings) in this chapter. This is because the Answering
Schedule includes a Call Routing Mailbox number and you must
enter that number when you record a Main Greeting (Instruction
Menu).
• The recorded dialing options that belong in a Main Greeting come
from the Dial Action Table that is assigned to the Call Routing
Mailbox (see the Note above).
For your convenience, the Call Routing Mailbox numbers and their
Dial Action Table assignments are shown below:
Call Routing Mailbox 802 has Dial Action Table 1.
Call Routing Mailbox 803 has Dial Action Table 2.
Call Routing Mailbox 804 has Dial Action Table 3.
So: If you set up an Answering Schedule that uses Call Routing
Mailbox 804, you will have to enter 804 when you go to record the
Main Greeting (Instruction Menu) for that schedule. And, that
Main Greeting must include instructions for using the dialing
options that you set up in Dial Action Table 3. For details on the
Dial Action Tables, see Setting Up a Dialing Options Menu in this
chapter.

Chapter 3: Customizing Automated Attendant Features
Issue 1-0 11
Recording the Main Greetings (cont’d)
Programming Instructions
To record a Main Greeting (Instruction Menu):
1. Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside: Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension: Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension: Press SPK, press ICM, dial
NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your VS/DS01 extension: Press Intercom key, press MSG
key. On Single Lines, dial *6.
2. Wait for NVM-2 to answer. Dial Security Code, if requested.
3. Press SA for System Administrator Menu.
4. Press I for Instruction Menu.
5. Follow the voice prompts.
Related Programming
• To let NVM-2 know when you want the Main Greeting to play
(day/date and time), see Setting Up Schedules For the Main
Greetings in this chapter.
• To set up the dialing options for your system, see Setting Up a
Dialing Options Menu in this chapter.

Chapter 3: Customizing Automated Attendant Features
12 Issue 1-0
Temporarily Overriding All Main Greetings
Description
This feature lets you temporarily override all answering schedules and
have the Automated Attendant answer calls with a substitute Main
Greeting (Instruction Menu). This feature is technically called
Answering Schedule Override. This is how it works:
• Select one of NVM-2’s Call Routing Mailbox numbers (802, 803,
or 804) to be the “override” mailbox. Keep in mind that a Call
Routing Mailbox [“Automated Attendant Mailbox”] is the actual
NVM-2 mailbox that answers a call. These Call Routing
Mailboxes may already be part of the existing Answering
Schedules, but you must pick one anyway. Ideally, you are
currently using only two of the Call Routing Mailboxes in the
Answering Schedules and there is an unused Call Routing Mailbox.
• Record the substitute Main Greeting (Instruction Menu) for the
override Call Routing Mailbox number.
• Turn on Answering Schedule Override.
Default
Answering Schedule Override is off.
Example
Suppose there was a violent storm and you had to close your business in
the middle of the afternoon. You could pick a Call Routing number and
record an Instruction Menu something like this: Thank you for calling
XYZ company. Due to the storm we will be closed for the rest of the
day. Then you simply turn on Answering Schedule Override.
Notes
The override Call Routing Mailbox (with its substitute Instruction
Menu) will answer calls every day and around the clock UNTIL YOU
TURN OFF Answering Schedule Override.
Programming Instructions
To use Answering Schedule Override:
1. Log onto System Administrator Mailbox (lowest numbered
extension) as follows:
From outside: Lift handset, dial NVM-2 phone number, wait for
the Main Greeting (Instruction Menu), dial #, dial extension
number, dial Security code if requested.
From your 124i extension: Press Voice Mail key. (Or, press
CALL key, dial *8. On Single Lines, dial *8).
From your Portrait extension: Press SPK, press ICM, dial
NVM-2 Direct Log-On Number (98) (or press Mailbox Logon
key).
From your VS/DS01 extension: Press Intercom key, press MSG
key. On Single Lines, dial *6.
2. Wait for NVM-2 to answer. Dial Security Code, if requested.
3. Press SA for System Administrator Menu.
4. Press SO for Answering Schedule Override.
5. Follow the voice prompts.

Chapter 3: Customizing Automated Attendant Features
Issue 1-0 13
Temporarily Overriding All Main Greetings (cont’d)
Related Programming
• To record a Main Greeting (Instruction Menu), see Recording the
Main Greetings in this chapter.
• For information on Answering Schedules, see Setting Up the
Schedules for the Main Greetings in this chapter.

Chapter 3: Customizing Automated Attendant Features
14 Issue 1-0
Setting Up a Dialing Options Menu
Description
NVM-2 lets you set up a menu of dialing options for Automated
Attendant callers who are using Touch Tone phones. Callers simply
press a Touch Tone key (during the recorded Main Greeting/Instruction
Menu) to direct their own call to a pre-programmed destination. For
example, you could set up it up so that a caller can “Press 2 for John
Smith.”
You program the dialing options in a Dial Action Table. In this table
you assign an action and number to each Touch Tone key (0-8). When
the caller dials (presses) the key, the Automated Attendant performs the
action and dials the number. The available actions and their associated
numbers are listed under the gray box.
Example: Suppose you want callers to press Key 5 to listen to
recorded directions to your company. First, you record an
Announcement Message for Announcement Mailbox 800 (or 801). The
Announcement Message is simply the directions to your company.
Then, in the Dial Action Table, you assign the MG action (Go to a Pre-
Defined Mailbox) and the number 800 (or 801) to Key 5.
An NVM-2 Dial Action Table also lets you assign an action and
number to the Time-out function. The Time-out function determines
how NVM-2 handles a call if the caller does not press a valid Touch
Tone digit within 7 seconds of the end of the Main Greeting
(Instruction Menu). The Time-out function is primarily for callers who
are using rotary dial phones. It is also used when a FAX machine is
connected to an extension. (By default, this is extension 17 in the
Portrait and 308 in the other phone systems. You can change this
number.) Seven seconds is required to give the Voice Mail enough
time to detect FAX calling tone (CNG 1100 Hz).
NVM-2 provides 3 Dial Action Tables. They are numbered 1, 2, and 3.
Dial Action Tables (1-3) are associated with Call Routing (Automated
Attendant) Mailboxes 802, 803 and 804 respectively. So if Call
Routing Mailbox 802 is answering calls, NVM-2 will let callers use the
options in Dial Action Table 1. To let callers know which actions you
have selected, include them in the Main Greeting (Instruction Menu)
that you record for Call Routing Mailbox 802. For more information
on how a Call Routing (Automated Attendant) Mailbox answers calls,
see Setting Up Schedules for the Main Greetings in this chapter. For
more information on Recording Main Greetings (Instruction Menus),
see Recording the Main Greetings in this chapter.
Actions and Numbers for Touch Tone Keys
The bold letters in parentheses (next to the action’s name) are
programming codes. You must enter these codes to assign the action to
a key when you program a Dial Action Table. In addition, at the end of
this list are special codes that you can enter if you need them.

Chapter 3: Customizing Automated Attendant Features
Issue 1-0 15
Setting Up a Dialing Options Menu (cont’d)
Hear Current Parameters For Keys (HP)
This plays the current Dial Action Table assignments for the Touch
Tone keys. (This is not an action for a key.)
Go to a Pre-Defined Mailbox (MG)
This lets the caller press a key to go to a pre-defined mailbox. You can
enter the following mailbox numbers:
• Announcement Mailbox (800, 801). NVM-2 plays the
Announcement that you record for the Announcement Mailbox.
Using the example: Suppose you want callers to press Key 5 to
listen to recorded directions to your company. First, you record the
directions in a Announcement Message for Announcement
Mailbox 800 (or 801). Then, in the Dial Action Table, you assign
the MG action (Go to a Pre-Defined Mailbox) and the number 800
to Key 5.
• Call Routing Mailbox (802, 803, 804). NVM-2 plays the Main
Greeting (Instruction Menu) that you record for the Call Routing
Mailbox, then lets the caller use the dialing options in the
associated Dial Action Table. Keep in mind that Call Routing
Mailboxes 802, 803, and 804 have Dial Action Tables 1, 2 and 3
respectively.
• Distribution Mailbox (805). NVM-2 lets the caller record a
message that will automatically be distributed to all Subscriber
Mailboxes.
Caller-Dialed Go to a Mailbox (CG)
This lets the caller dial mailbox numbers to go to those mailboxes.
Assign CG to Key 8, which is the first digit of the available mailbox
numbers in the system. There is no need to assign a number to the CG
action. See action GM (above) for the types of mailboxes that the
caller can dial.
The CG action is frequently used to let a caller dial 800 or 801 (during
the Main Greeting) to listen to the Announcement Message that is
recorded for Announcement Mailbox 800 or 801. If you use CG in this
way, make sure you record an Announcement for the Announcement
Mailbox.

Chapter 3: Customizing Automated Attendant Features
16 Issue 1-0
Setting Up a Dialing Options Menu (cont’d)
Pre-Defined Extension Transfer [Screened] (ET)
This feature is not used when integrating with a Portrait phone system.
In the other phone systems, this lets the caller press one key to make a
screened transfer to a pre-defined Subscriber extension.
If the transfer is incomplete, NVM-2 retrieves the call after 3 rings and
lets the caller leave a message or return to the Automated Attendant
Instruction Menu. A screened transfer will not ring an extension at all
if:
• The extension’s Subscriber Mailbox has Auto Attendant Do Not
Disturb on. To turn it off, see Recording a Mailbox Greeting in
the User’s Guide.
• The Subscriber extension blocks Automated Attendant Transfers.
See Blocking Automated Attendant Calls in this guide.
• The extension is busy, not installed, or in Do Not Disturb. If the
extension is busy, NVM-2 says Extension XXX (or recorded
mailbox name) is busy. To leave a message, press 1. For other
options, press 2. If the extension is in Do Not Disturb, NVM-2
says Extension XXX is not available. To leave a message, press
1. For other options, press 2 (for the Automated Attendant
Instruction Menu).
Caller-Dialed Extension Transfer [Screened] (CT)
This feature is not used when integrating with a Portrait phone systems..
This lets the caller dial extension numbers to transfer to those
extensions. By default, CT is assigned to Key 3 which corresponds to
the 1st digit of the phone system extension numbers (the digit 3). There
is no need to assign a number to the CT action. To keep it simple,
assigning CT to Key 3 lets a caller dial 3XX to make a screened
transfer to extensions 3XX.
If the transfer is incomplete, the Voice Mail retrieves the call after 3
rings and lets the caller leave a message or return to the Automated
Attendant Instruction Menu. A screened transfer will not ring an
extension at all if:
• The extension has Auto Attendant Do Not Disturb on. To turn it
off, see Recording a Mailbox Greeting in the User’s Guide.
• The Subscriber extension blocks Automated Attendant Calls. See
Blocking Automated Attendant Calls For An Extension in this
guide.
The extension is busy, not installed, or in Do Not Disturb. If the
extension is busy, the Voice Mail says Extension XXX (or recorded
mailbox name) is busy. To leave a message, press 1. For other
options, press 2. If the extension is in Do Not Disturb, the Voice Mail
says Extension XXX is not available. To leave a message, press 1.
For other options, press 2.