Nitsuko NVM-2e User manual

NVM-2e
Installation Instructions and
Release Notes for Versions 1.08 and
1.08.02
Part No. 17780INS04
Issue 1-0, September 1999

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or
suggestions for improving this manual would be appreciated. Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice and
Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America
also reserves the right, without prior notice, to make changes in equipment design or components as it deems
appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America
shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or
consequential damages in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of Nitsuko America.
©1999 by Nitsuko America. All Rights Reserved
Printed in U.S.A.

Table of Contents
Issue 1-0 i
About NVM-2e.......................................................................................................................1
About This Supplement.........................................................................................................2
Installation Instructions.........................................................................................................3
Voice Mail Specifications ......................................................................................................7
Site Requirements.................................................................................................................7
Install NVM-2e.......................................................................................................................8
Connect a Laptop to the NVM-2e..........................................................................................9
Connect a Phone System to NVM-2e.................................................................................11
Program NVM-2e for the Correct Phone System................................................................14
Program Your Phone System for Voice Mail.......................................................................14
Program NVM-2e................................................................................................................14
Start Up the System Configuration Management Program:................................................15
Release Notes for Software Version 1.08...........................................................................17
Changes and Additions in the System Configuration Management Program.....................21
Changing Ranges of Mailboxes in the Numbering Plan...............................................21
Port Options for Lamping and Message Notification.....................................................25
System Options ............................................................................................................27
¾Lamp On string...............................................................................................28
¾Lamp Off string...............................................................................................28
¾Silence limit during recording (secs)...............................................................29
¾Eliminate silence during recording?................................................................29
Channel Parameters.....................................................................................................30
¾DTMF detection time (10 ms) during playback - Default is 5..........................31
¾DTMF detection time (10 ms) during record - Default is 6..............................31
Call Processing Parameters.........................................................................................31
¾CmdInputTimeout (sec) Time limit for dialing commands (for call routing).....33
¾DtmfTimeout (sec) time allowed user between dialing digits
(for call routing)..............................................................................................33
¾NoAnswerRings Number of ringback seconds before regarding call not
answered........................................................................................................34
¾NormalGain Default volume setting for recorded messages (Min: -10 Max:
10)...................................................................................................................34
¾PromptAtten Volume setting for Voice Prompts (Min: -10 Max: 10) ...............34
Changes in Drive Letters Displayed....................................................................................35
Actions Added to the Dial Action Table (CR,27 and HU, 48)..............................................35
Immediate Recording of Message for Subscriber...............................................................35
Pressing SA or E While Listening to Messages..................................................................35
Message Notification...........................................................................................................36
Release Notes for Software Version 1.08.02......................................................................37
Changes and Additions in the System Configuration Management Program.....................41
Dial Strings.....................................................................................................................41
Revisions to the Names of Various Parameters............................................................41
Appendix A...........................................................................................................................43
User’s Menu...................................................................................................................43
System Administrator Menu...........................................................................................44
Database Management Menu........................................................................................45

NVM-2ex Installation Instructions and Software Release Notes
Issue 1-0 1
About NVM-2e Your NVM-2e generally operates and is programmed as described in
the NVM-2 Setup Guide (P/N 17690SET02 or higher), NVM-2
Programming Guide (P/N 17690INS02 or higher) and NVM-2 Release
Notes for Version 1.05.07 (P/N 17690UPG01 or higher).
The NVM-2e cabinet is different from the NVM-2. (The NVM-2 is
the unit shown in the documentation mentioned above.) See Figures 1
and 2 for different views of the NVM-2e.
NVM-2e is flash-RAM based. Batteries are not required to back up
system memory.
Note: You should ignore the battery installation instructions in the
NVM-2 documentation.
NVM-2e is available as a 2 port, 3 hour unit (P/N 17780-2P) or as a 4
port, 3 hour unit (P/N 17780-4P). NVM-2e has all of the features of an
NVM-2 as well as all of the changes and enhancements described in
this supplement.
Figure 1: NVM-2e (Back Panel)
Note: The LEDs are lit when:
the unit has power (Power LED)
the Voice Mail is up and running (Voice Mail LED).
A particular port is busy (Port Status LEDs).
Figure 2: NVM-2e (Front Panel)

NVM-2ex Installation Instructions and Software Release Notes
2Issue 1-0
About This Supplement
This supplement is divided into two sections: Installation Instructions
and Software Release Notes.
The Installation Instructions tell you how to install the NVM-2e. The
Software Release Notes describe any new or enhanced features that are
available in software release 1.08 and 1.08.02.
Use this supplement with the NVM-2 Setup Guide (P/N 17690SET02
or higher), NVM-2 Programming Guide (P/N 17690INS02 or higher)
and the NVM-2 Release Notes (P/N 17690UPG01 or higher) to install
and program your NVM-2e.

Issue 1-0 3
NVM-2e
Installation Instructions

Table of Contents
Issue 1-0 5
Voice Mail Specifications ......................................................................................................7
Site Requirements.................................................................................................................7
Install NVM-2e.......................................................................................................................8
Connect a Laptop to the NVM-2e..........................................................................................9
Connect a Phone System to NVM-2e.................................................................................11
Program NVM-2e for the Correct Phone System................................................................14
Program Your Phone System for Voice Mail.......................................................................14
Program NVM-2e................................................................................................................14
Start Up the System Configuration Management Program:................................................15

NVM-2e Installation Instructions
Issue 1-0 7
Voice Mail Specifications
Number of Ports: 2 or 4
Voice Storage Capacity: 3 hours
Subscriber Mailboxes: Up to 50 Subscriber Mailboxes
Trunk Mailboxes Up to 8, depending on phone
system
Telephone System A Phone System Single Line
Programming Interface: Extension
Electrical Requirements: 120V, 60 Hz
Environmental Requirements: 50-104 deg F, 10-40 deg C
Site Requirements
„Do not expose this product to rain or any type of moisture.
„Do not locate the unit near heating appliances.
„Do not expose the unit to direct sunlight.
„Locate the unit away from devices that generate electrical noise
like fluorescent lamps and motors.
„Protect the unit from dust, high temperatures, and vibration.
„Do not place any covering over the unit while it is in operation.
„Do not obstruct the ventilation holes on the sides of the unit.
„Allow at least two inches of clearance from any adjacent surface.
„Keep the environment at a temperature of 50 to 104 deg F (10 to
40 deg C) with a 10 - 90% relative humidity (non-condensing).

NVM-2e Installation Instructions
8Issue 1-0
Install NVM-2e
Use the following instructions to install your NVM-2e.
To Install the NVM-2e:
1. Place the Voice Mail on any sturdy flat surface.
OR
Mount the Voice Mail on a wall, using the screw slots located on
the bottom of the cabinet. Make sure that the ventilation slots are
not blocked. Position the cabinet so that the LEDs can be seen.
2. Plug the Voice Mail power supply cord into the connector labeled
“24 VAC.” Plug the adapter box into a 120V, 60 Hz grounded
outlet. See Figure 3.
12
24 VAC
0.7A 50-60Hz
IOIOI
NVM2exVB-C1
Port 2 Port 4 Port 1 Port 3
AC Adapter
AC Power Cord
Note: Your unit may have only two ports available.
Figure 3: Installing NVM-2e

NVM-2e Installation Instructions
Issue 1-0 9
Connect a Laptop to the NVM-2e
A laptop is required for certain programming and is also used as a tool
for diagnostics.
You will need to connect a laptop computer to NVM-2e so that you
can access a program called “The System Configuration Management
Program.” This program allows you to configure certain parameters in
the Voice Mail which you cannot access through a System
Administrator’s Mailbox.
The System Configuration Management Program is described in detail
in the NVM-2 Release Notes for Version 1.05.07 (P/N 17690UPG01 or
higher) and in this supplement beginning on page 17.
Connecting a laptop to the NVM-2e is different than as described in the
Release Notes for an NVM-2. Use the following instructions to
connect a laptop to the NVM-2e.
To connect a laptop to NVM-2e:
1. Connect the laptop computer to the connector labeled 2 on the
Voice Mail using an RS-232 cable (null modem). See Figure 4.
Make sure the RS-232 cable has one of the pin-outs shown in
Figure 5.
2. Turn on the laptop computer.
3. Use standard communications software (such as ProComm Plus) to
set the laptop to 115200 baud, 8 data bits, no parity, and 1 stop bit.
Terminal emulation should be VT100.
•If you are using Windows HyperTerminal after you select the
proper COM port for your laptop:
In Port Settings, set the Baud Rate to 115200, Data Bits to 8,
Parity to N, Stop Bits to 1, and Flow Control to None. Do
not leave Flow Control at the default setting which is
Hardware. If the laptop does not communicate with the Voice
Mail, try setting Flow Control to x/on, x/off.
12
24 VAC
0.7A 50-60Hz
IOIOI
NVM2exVB-C5
AC
Adapter
AC Power
Cord
Port 2 Port 4 Port 1 Port 3
RS-232 Cable
Figure 4: Connecting a Laptop Computer to NVM-2e

NVM-2e Installation Instructions
10 Issue 1-0
Connect a Laptop to the NVM-2e (cont’d)
Figure 5: Required Pin-outs for the RS-232 Cable
4. When the laptop is communicating with the Voice Mail, you will
see a menu screen and the prompt, Main Menu - > .
Proceed to Connect a Phone System to NVM-2e on page 11.

NVM-2e Installation Instructions
Issue 1-0 11
Connect a Phone System to NVM-2e
You can connect a Portrait, 28i, 124i, Onyx VS or Businesscom DS01
phone system to the NVM-2e. For specific equipment that you need
for each phone system, see the NVM-2 Setup Guide (P/N 17690SET02
or higher).
To connect a Portrait phone system to the NVM-2e:
1. Plug one end of a modular line cord into Port 1 on NVM-2e. Plug
the other end into an RF14 to RJ11 adapter or RJ14 jack. See
Figure 6.
2. Using a 4-wire modular line cord, connect the adapter into a Voice
Mail Interface Unit. The line cord’s RD/GR pair corresponds to
Port 1 on the Voice Mail.
3. Using another 4-wire modular line cord, connect L1 on the Voice
Mail Interface Unit to a Station Port on the Portrait. (Be sure to
connect L1 to the Station Port based on the Portrait Setup you
have. See the Portrait Phone System Requirements in the NVM-2
Setup Guide.)
4. Repeat steps 1 through 3 for Port 2 using Figure 6 as a guide.
5. If your Voice Mail contains Ports 3 and 4, repeat steps 1 through 4
using a second Voice Mail Interface Unit.
Note: Extensions will receive notification of new messages
(blinking Message Waiting lights and interrupted dial tone
for single line phones) only if Port 2 is connected to the
phone system.
12
24 VAC
0.7A 50-60Hz
IOIOI
NVM2exVB-C4
AC Adapter
AC Power Cord
Port 2 Port 4Port 1 Port 3
RJ14 to RJ11 Adapter or RJ14 Jack
To Portrait Station Port
L1
L2
To Portrait Station Port
Voice Mail Interface
VOICE
MAIL
INTERFACE
LINE 2 LINE 1
L2 or BK/Y1 pairL1 or RD/GR pair
(connects to lower-numbered
port in connector)
Figure 6: Connecting the NVM-2e to the Portrait

NVM-2e Installation Instructions
12 Issue 1-0
Connect a Phone System to NVM-2e (cont’d)
Note: An alternate method for installing the 28i/124i is on the
following page.
To connect NVM-2e to a 28i, 124i, Onyx VS or Businesscom DS01
phone system:
1. Plug one end of a modular line cord into Port 1 on the NVM-2e.
Plug the other end into an ASI or Dual ASI.
2. Connect the ASI or Dual ASI to the phone system. Figure 7 shows
connecting to a Dual ASI.
3. Repeat steps 1 and 2 for Port 2.
4. Repeat steps 1 and 2 for Ports 3 and 4 if your Voice Mail contains
four ports.
Note: Extensions will receive notification of new messages
(blinking Message Waiting lights and interrupted dial tone
for single line phones) only if Port 2 is connected to the
phone system.
12
24 VAC
0.7A 50-60Hz
IOIOI
NVM2exVB-C3
AC Adapter
AC Power Cord
Port 2 Port 4
Port 1 Port 3
Dual ASI
To Phone System
Figure 7: Connecting NVM-2e to a 28i, 124i, Onyx VS or Businesscom
DS01 Phone System

NVM-2e Installation Instructions
Issue 1-0 13
Connect a Phone System to NVM-2e (cont’d)
Note: The following is an alternate method for connecting the 28i or
124i to the Voice Mail.
To connect NVM-2e to a 28i or 124i Phone System:
1. Plug one end of a modular line cord into Port 1 on NVM-2e. Plug
the other end into an RJ11 modular jack. See Figure 8.
2. Repeat step 1 for Port 2.
3. Repeat step 1 for Ports 3 and 4 if your Voice Mail has four ports.
Note: Extensions will receive notification of new messages
(blinking Message Waiting lights and interrupted dial tone
for single line phones) only if Port 2 is connected to the
phone system.
12
24 VAC
0.7A 50-60Hz
IOIOI
NVM2exVB-C2
AC Adapter
AC Power Cord
Port 2 Port 4
Port 1 Port 3
Modular Jacks
(RJ11)
To
Analog Station
To
Analog Station
Figure 8: Connecting NVM-2e to a 28i or 124i Phone System

NVM-2e Installation Instructions
14 Issue 1-0
Program NVM-2e for the Correct Phone System
The default phone system that the Voice Mail recognizes as installed is
the Portrait. If you connected a 28i, 124i, Onyx VS or Businesscom
DS01 to NVM-2e, you will need to change the default setup in
programming so that the Voice Mail recognizes your phone system.
To change the phone system that NVM-2e recognizes as installed:
1. Log onto the System Administrator Mailbox (extension 10 in the
Portrait). From any extension:
•Get intercom dial tone.
•Dial NVM-2e Master Number.
•Dial 9*.
•Wait for Main Greeting, then press #.
•When you are requested to enter a mailbox number, dial 10.
2. At the Main Menu, press DM for the Database Management Menu.
3. Press SI for System Initialization.
4. Press 3 to initialize the Voice Mail database for a particular phone
system.
5. Enter the code for the phone system you installed. Valid codes are
listed below:
1 - Portrait
2 - 28i/124i
3 - Onyx VS or Businesscom DS01
6. Press #. Follow the voice prompts.
Program Your Phone System for Voice Mail
Certain programs in your phone system require specific entries when
you integrate with NVM-2e. See the NVM-2 Setup Guide (P/N
17690SET02 or higher) for specific programs that you need to set up in
your phone system so that it integrates with the Voice Mail.
Program NVM-2e
Follow the instructions in the NVM-2 Programming Guide (P/N
17690INS02 or higher) and NVM-2 Release Notes for Version 1.05.07
(P/N 17690UPG01 or higher) to customize your NVM-2e. However
before you program the NVM-2e, be sure to read the information
in the Release Notes portion of this supplement.
The Release Notes section provides information about the new and
enhanced features that are available on the NVM-2e. This information
is not included in the NVM-2 documentation.

NVM-2e Installation Instructions
Issue 1-0 15
Start Up the System Configuration Management Program:
The System Configuration Management Program allows you to
configure certain parameters in the Voice Mail which you cannot
access through a System Administrator’s Mailbox.
The System Configuration Management Program is described in detail
in the NVM-2 Release Notes for Version 1.05.07 (P/N 17690UPG01 or
higher).
To use The System Configuration Management Program, you need to
connect a laptop computer to the NVM-2e as explained on page 9.
To start up The System Configuration Management Program:
1. Connect a laptop to the Voice Mail. For instructions, see page 9.
2. At the prompt, Main Menu - > type exit and press <Enter>. You
will exit the Voice Mail System and go to DOS.
3. At the DOS prompt, type sysedit and press <Enter>.
The System Configuration Management Program Main Menu
appears and lists the phone system that you have installed with the
Voice Mail System. For example:
Selected system Type: PORTRAIT
Enter To view / modify
-------------------------------------
O ... system Options
R …poRt Options
G ... Global parameters
C ... Channel parameters
P ... call Processing parameters
T ... Tone table
M …Mailbox Range
Q ... Quit
>:
See Part II: The System Configuration Management Program
in the NVM-2 Release Notes (P/N 17690UPG01 or higher) for
more information on this program and the Release Notes in this
supplement (beginning on page 17).
Note: The Learn Tone Procedure described in the NVM-2 Release
Notes (P/N 17690UPG01 or higher) is not currently available
on the NVM-2e.
To exit the System Configuration Management Program:
1. From the System Configuration Management Program Main Menu
(see above), enter Q and press <Enter>.
2. You return to the DOS prompt.
3. Enter VM. Press <Enter> to restart the Voice Mail.