Nitsuko NVM-2 How to use

NVM-2
Voice Mail
with Automated Attendant
Release Notes for Version 1.05.07
Part No. 17690UPG01
Issue 1-0, February 1998 (2412)
4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484 TEL: [phone] FAX: [phone]

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or
suggestions for improving this manual would be appreciated. Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice and
Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America
also reserves the right, without prior notice, to make changes in equipment design or components as it deems
appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America
shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or
consequential damages in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of Nitsuko America.
1998 by Nitsuko America. All Rights Reserved
Printed in U.S.A.

Table of Contents
Issue 1-0 iii
About This Supplement.........................................................................................................1
Release Notes for 1.05.07......................................................................................................3
Part I: New and Enhanced Features .................................................................................3
User Feature............................................................................................................7
Increased Number and Changes to Mailboxes........................................................7
Additional Mailboxes .....................................................................................7
Message Limit for Subscriber Mailboxes.......................................................7
Changes for the Dial Action Tables........................................................................7
Additional Dial Action Table (Dialing Options Menu)..................................7
Additions/Changes to DAT Entries................................................................7
Programming System Initialization from the Database Management Menu...........8
The System Configuration Management Program..................................................8
About The System Configuration Management Menu...................................8
Conversation Record Beep.............................................................................8
Time-Out Seconds..........................................................................................9
Part II: The System Configuration Management Program............................................11
Chapter 1 Getting Started.....................................................................................17
What Does the System Configuration Management Program Do? .....17
Required Setup....................................................................................17
When to Use the System Configuration Management Program..........17
How to Use the System Configuration Management Program:
An Overview....................................................................................17
Starting Up the System Configuration Management Program.............18
Exiting the System Configuration Management Program ...................19
Chapter 2 Adding, Learning and Editing Tones...................................................23
Adding and Learning Tones................................................................23
Editing and Deleting Tones.................................................................26
Chapter 3 Editing Parameters...............................................................................33
Editing System Options Parameters....................................................33
Editing Global Parameters ..................................................................37
Editing Channel Parameters................................................................40
Editing Call Parameters.......................................................................42
Document Corrections ........................................................................................................47
Instructions for Installing a 124i, Onyx VS or Businesscom DS01
Phone System.....................................................................................................51

About This Supplement
Issue 1-0 1
This supplement describes the new and features that are available in the
NVM-2 Release 1.05.07 In addition, it also provides document
corrections to the NVM-2 Setup Guide, part number 17690SET02.

Issue 1-0 3
NVM-2
Release Notes 1.05.07
PART I:
New and Enhanced Features

Table of Contents
Issue 1-0 5
User Feature............................................................................................................7
Increased Number and Changes to Mailboxes........................................................7
Additional Mailboxes .....................................................................................7
Message Limit for Subscriber Mailboxes.......................................................7
Changes for the Dial Action Tables........................................................................7
Additional Dial Action Table (Dialing Options Menu)..................................7
Additions/Changes to DAT Entries................................................................7
Programming System Initialization from the Database Management Menu...........8
The System Configuration Management Program..................................................8
About The System Configuration Management Menu...................................8
Conversation Record Beep.............................................................................8
Time-Out Seconds..........................................................................................9

Part I: New and Enhanced Features
Issue 1-0 7
User Feature
¾
Mailbox Greeting Record Time
The recording time of a Mailbox Greeting has increased from 10 to 30
seconds.
Increased Number and Changes to Mailboxes
¾
Additonal Mailboxes
The total number of Mailboxes has increased to 66. Breakdown of this
total is:
Subscriber - The number of Subscriber Mailboxes is increased to 50
(49 if a FAX is installed).
Call Routing Mailbox - This release has an additional Call Routing
Mailbox (807). Therefore, NVM-2 has four Call Routing Mailboxes
(802, 803, 804 and 807). Call Routing Mailbox 807 has the same
default schedule for playing the Main Greeting as Call Routing Mailbox
802. That is, Monday through Friday starting at 5 PM.
Trunk Mailboxes - NVM-2 supports up to 8 Trunk Mailboxes,
depending the phone system integration. The Trunk Mailboxes have no
programmable options (only the starting trunk number can be changed.)
The Voice Mail uses these Trunk Mailboxes for information from the
phone system.
Other Mailboxes - There is no change in number for the remaining
mailbox types: two Announcement Mailboxes, one Announcment
Mailbox and one Future Delivery Mailbox.
¾
Message Limit for Subscriber Mailboxes
When callers tried to reach a Subscriber Mailbox that has Message
Limit set to zero, they heard: Extension XX does not exist. Callers
now hear: That mailbox is full.
Changes for the Dial Action Tables
¾
Additional Dial Action Table (Dialing Options Menu)
The total number of Dial Action Tables (DATs) has increased from
three to four. DAT 4 corresponds to Call Routing Mailbox 807. The
default key assignements are the same as those for DAT 1.
¾
Additions/Changes to DAT Entries

The Timeout Function is now RECORD 2 for DATs 2 and 3. This
means that after hours, callers are given the option to record a
message for the lowest numbered extension if they do not dial
anything after the Main Greeting finishes playing. After the Main
Greeting finishes, a caller hears, Recording, followed by a beep.

When programming DATs, use *6 to assign an “X”. For example,
for two digit extension numbers, enter *6*6.

Part I: New and Enhanced Features
Issue 1-08
Programming System Initialization from the Database Management Menu
The Voice Mail no longer requires entering a security code before
programming any option in System Initialization. These options
include: Initialize Voice Mail Database, Intialize Message Database,
and Install the Voice Mail with a Particular Phone System. However,
since the Database Manangement Menu is accessed through a System
Administrator Mailbox, it is strongly recommended that System
Administrators set security codes for their Mailboxes. This will avoid
unauthorized access to the System Initialization options.
The numbering plan for trunks and extensions can now be modified.
You change the numbering plan while you initialize the Voice Mail
with a particular phone system.
To change the phone system integration and numbering plan:
1. Log onto System Administrator Mailbox (lowest numbered
extension).
2. Dial Security Code, if requested.
3. Press DM for Database Management Menu.
4. Press SI for System Initialization.
5. Press 3 to initialize the Voice Mail database for a particular phone
system.
6. Enter the number corresponding to the phone system you wish to
enter:
1 - Portrait
2 - 124i
3 - VS/DS
7. Enter # and follow the prompts for modifying the numbering plan.
The System Configuration Management Program
¾
About the System Configuration Management Program
The Voice Mail now has a System Configuration Management
Program. This program modifies the call and tone parameters so that
the Voice Mail will successfully integrate with your phone system.
More specifically, the program does the following:

Allows you to use a learn procedure so that the Voice Mail
recognizes a tone. The Learn procedure scans a tone’s attributes
and stores them in the tone database.

Edits tone attributes.

Allows you to modify various Voice Mail parametes (see the
following).
To access this program, you must connect a laptop or an RS-232-C
terminal to the Voice Mail. For more information about this program,
see Part II of this guide.
¾
Conversation Record Beep
The System Configuration Management Program is used to turn off the
Conversation Record Beep. For more information, see Part II of this
guide. (Specifically, see ConRecordBeep in Editing Call Parmaters in
Chapter 3.)

Part I: New and Enhanced Features
Issue 1-0 9
The System Configuration Management Program (cont’d)
¾
Time-Out Seconds
The System Configuration Management Program is used to change the
number of seconds for the Time-Out function. (The Time-out function
determines what the Automated Attendant does with the call if the
caller does not dial anything after the Instruction Menu finishes
playing.) For more information, see Part II of this guide. (Specifically,
see CmdInputTimeOut in Editing Call Parmaters in Chapter 3.)

Issue 1-0 11
NVM-2
Release Notes 1.05.07
PART II:
The System Configuration
Management Program

Table of Contents
Issue 1-0 13
Chapter 1 Getting Started..................................................................................................17
What Does the System Configuration Management Program Do?........................17
Required Setup......................................................................................................17
When to Use the System Configuration Management Program ............................17
How to Use the System Configuration Management Program: An Overview......17
Starting Up the System Configuration Management Program...............................18
Exiting the System Configuration Management Program......................................19
Chapter 2 Adding, Learning and Editing Tones...........................................................23
Adding and Learning Tones..................................................................................23
Editing and Deleting Tones...................................................................................26
Chapter 3 Editing Parameters...........................................................................................33
Editing System Options Parameters ......................................................................33
Editing Global Parameters.....................................................................................37
Editing Channel Parameters ..................................................................................40
Editing Call Parameters.........................................................................................42

Chapter 1
Issue 1-0 15
Getting Started
What Does the System Configuration Management Program Do?........................17
Required Setup......................................................................................................17
When to Use the System Configuration Management Program ............................17
How to Use the System Configuration Management Program: An Overview......17
Starting Up the System Configuration Management Program...............................18
Exiting the System Configuration Management Program......................................19