Nitsuko NVM-2002 User manual

Voice Mail with Automated Attendant
Quick Reference Guide
17526QRC01
with Hotel/Motel
QRCcov.QXD 5/19/97 10:55 AM Page 1 (Black plate)

About NVM-2002 with Hotel/Motel
Voice Mail with Hotel/Motel Capability and Automated Attendant
Voice Mail with Hotel/Motel allows outside callers to leave private recorded messages for you when
you are busy on a call or not answering your room phone. These messages are stored in your
Hotel Guest mailbox. To listen to your messages, call your mailbox (See below.) You can also
program your room phone for a Wake-Up Call and activate a Snooze Alarm.
Your hotel may have an Automated Attendant. The Automated Attendant answers the Hotel’s calls
with a recorded Welcome Message and dialing instructions. Callers simply follow the dialing
instructions to route their call. See the last page for more details when your hotel has an
Automated Attendant.
Numbers To Remember (Call the Front Desk)
Voice Mail telephone number________________________________________________________
Voice Mail master extension number__________________________________________________
Your mailbox number (generally, this is the same as your room extension_____________________
Your security code (if any) __________________________________________________________
First-Time Logon Tutorial
The first time you call (log onto) your mailbox, the system automatically may tell you how to record
a mailbox greeting, name and security code. See the last page for detailed instructions if you want
to change your greeting, name and security code at another time.
Calling Your Mailbox
From your hotel phone
Dial Voice Mail
z
If requested, dial your security code
Exiting Your Mailbox
To exit Hang up
To eXit
Dial X X
To eXit & return to mailbox
Dial X #

Listening to Your Messages
If your room phone has a Message Light, it flashes when you have messages. After you listen to an
entire message, your Hotel Guest Mailbox will automatically either save it or erase it. You will be
given the option to either save or erase the message before it is done automatically. If you only
listen to a part of the message, it will remain in your Hotel Guest Mailbox. For details, see below.
To Listen to messages
Call your Hotel Guest mailbox
z
Press L
While Listening you can:
Get TIme, date, sender
Press T I
SAve the message
Press S A (The next message plays automatically)
Erase the message
Press E (The next message plays automatically)
Pause/continue listening
Press *
Backup in the message
Press B to go back a few seconds or B B to go to beginning
Go ahead a few seconds
Press G
Get a Help Message
Press 0 (zero)
Turn Volume Up/Down
Press V U or V D
To restore Volume to Normal
Press V N
Using Mailbox Options
To personalize your Greeting
Call your mailbox
z
Press O P
z
Press G
z
Follow the prompts
Outside callers hear the following standard Greeting when they
reach your mailbox:
The Guest you are trying to reach is
unavailable. Please leave a private message at the tone
or press 0 to ring the hotel operator
. If you want you can
personalize the Greeting by recording your own (
Hi, this is
John. I can’t take your call right now, so at the tone
leave a message or dial 0 to ring the hotel operator.
) You
can record up to 3 Greetings.
To change your Security Code
Call your mailbox
z
Press O P
z
Press S
z
Follow the prompts
To change the Name
Call your mailbox
z
Press O P
z
Press N
z
Follow the prompts
If you don’t record a personal Greeting, the name you record is
used instead of
the guest you are to reach
in the standard
Greeting. That is, an outside caller hears:
John Smith is
unavailable.Please leave a private message at the tone or
press 0 to ring the hotel operator.

Using Wake-Up Calls and the Snooze Alarm
To program a Wake-Up Call
from your room phone
Call your mailbox
z
Press U
z
Follow the voice prompts to enter
the time you wish to be called
You will be called at the time you requested. If you do not answer
the Wake-Up Call, it will be canceled.
To Modify or Cancel the Wake-
Up Call after you set it Call your mailbox
z
Press U
z
Listen for the prompt stating that
your Wake-Up Call is active
z
Press C to cancel or press M to
modify the time for the Wake-Up Call
To activate Snooze Alarm after
answering the Wake-Up Call
Listen to the Wake-Up Call announcement
z
Press S
z
Hang up
(You may activate the Snooze Alarm as many times as you wish)
To call the hotel operator after
answering the Wake-Up Call
Listen for the prompt for dialing the operator (if you don’t hear it
you can’t call the operator)
z
Dial 0 (zero)
To cancel the Wake-Call after
you answer it
Hang up or call the hotel operator (You won’t be called again.)
Checking Out
After you check out, outside callers can no longer leave you messages. Any messages that were
left in your mailbox are automatically transferred and retained in a “holding”mailbox. The front
desk can tell you how to listen to these messages.
Using the Automated Attendant
If your hotel has an Automated Attendant, some features operate differently than previously
described. The following descriptions provide details for these differences.
To call the hotel from an
outside telephone
To call your mailbox from
outside the hotel (through the
Automated Attendant)
To exit your mailbox & return
to Automated Attendant
When changing your Greeting
Dial Voice Mail telephone number
z
Follow the Automated
Attendant dialing instructions to route your call
Dial Voice Mail telephone number
z
If you hear hotel’s greeting,
dial # (or other log-on code). Otherwise, go to next step
z
If
requested, dial your Hotel Guest Mailbox number
z
If requested,
dial security code
Dial X
z
Listen for prompt to return to Auto Attendant (if you don’t
hear one, you can’t return)
z
Dial *
When you change your Greeting, you may hear a prompt stating
that Automated Attendant Do-Not-Disturb is off. You should keep
this setting to
“
off.
”
If you change it so that Automated Attendant
Do-Not Disturb is on, your calls will go immediately to your
mailbox (without first ringing your phone).
4 Forest Parkway, Shelton, CT 06484
TEL: [phone] FAX: [phone]
Part No. 17526QRC01 April 1997
Issue 1-0 Printed in U.S.A.